SCAM. Do not use. We paid over $900 to fix our stove and they never fixed it and he blocked my number. Look Moise Augustine up on BBB, he has an f rating for the same thing. DO NOT USE. read more

This Wynn guy? WOW! He's an actual award winning Appliance Repairman. An experienced professional. Diagnosed my fridge issue. Parts will be in in a day or so. Wynn handles Home Warranty issues exclusively. And it's plain to see He knows the ropes. read more

Wynn was dispatched by AHS to repair our fridge, stovetop, and dishwasher. He showed up, got to work, and fixed it all. This was close to a year ago and everything still functions great. read more

Refuses to address one problem citing that "it was just a dummy sensor". Had to call our other repair service. Assigned by home warranty company read more

ARC was quick to call me and schedule an appointment. The tech was on time and friendly. He explained the issues, fixed it and gave me some tips on how to prolong the life and get better heat from my dryer: something he didn't have to do. I would use their company again and recommend them to others. read more

My home warranty sent a work order to them. They called me quickly but told me they only work "normal" business hours 9-3. No weekends. Not sure what planet those are normal business hours. I told Mark I couldn't be home during those hours since I actually work an 8 hour day. At this time he decided to cancel the work order on his end. Then I remembered I had 2 days off. The home warranty said they resubmitted the request. Called him again and he said he didn't get it. Every time I spoke to him he was rude and condescending. On our last call when I mentioned his tone and rudeness he went on a rant about AHS and their software. Yelled at me then hung up on me. Must be nice to not need the work. Just as well. I don't want him or anyone who works for him in my house. Too bad I can't post this with zero stars. read more

I had the worst experience with this company. They were requested to come out through my Home warrenty. When the gentleman called me, he was very rude and unwilling to work with me. My husband and I are both teachers, and have a hard time getting people to come out in the afternoons, but most companies have made accommodations(like scheduling a window from 4-5) for us. I was even willing to come home early one day, and he was unwilling to do that claiming that if he could not fix the problem he would not come out after four on another day, and he WOULD NOT do that. He also told me that he was doing me a "favor," which is untrue, as the home warranty company pays him. I would not recommend using this company. It seems they have other reviews that state the same thing. read more

I have a home warranty with American Home Shield. I had a refrigerator that stopped working. Wynn, owner of ARC Appliance Repair came right away. After less than 5 minutes, he was able to determine the problem. He was extremely knowledgeable, and professional, and, came back within hours with the part needed to fix my refrigerator. Would highly recommend this company!!! Thank you Wynn! read more

Wynn and his team were great! I called my warranty company and they sent him out the next day. He is very communicative and you can track his location on his way to you. Very convenient. A lot of negative reviews here are about the customer service. Let me say this. Him and his team aren't very chatty. They're direct and they get the job done. Don't expect to have much of a conversation with them. That's not a bad thing though. I paid to have my stovetop fixed and they did just that! I would recommend them to my family and friends read more

Great response time they were very communicative. Friendly and honest. If they couldn't fix it made suggestions

Alejandro came out and immediately diagnosed our problem, ordered the part, and I was contacted in a few days by ARC to schedule the repair. They are easy to reach, easy to work with, and their service personnel are friendly, professional and knowledgeable. When I had to reschedule several times the manager was very accommodating and ensured my service happened at a time I'd be available. I find them easy to work with and accessible. read more

This business was very responsive and nice. Great customer service. They had to order parts for my dishwasher and we're back out to repair within 10 days. read more

Wynn answered my call on a weekend and helped us prepare for his Monday visit. The information gathered by AHS helped him arrange for the part to be ready and once he did a quick check, he retrieved the part and made the repair. This is best case scenario for a Home Warranty Repair. We will keep Wynn on our top list for Home Repair Professionals. read more

Started having trouble with my oven and needed to call on our home warranty. They sent this company out for the repair. I received a call within 12 hours of my submittal ( only because I submitted at 8o'clock at night) and they were ready to immediately come out. They showed up exactly when they said they would and were very polite. They laid out mats in the area they were working. They were able to quickly diagnose my issue and resolve it. I don't think this process could've been any easier. I would definitely recommend them for your needs. read more

We unfortunately have AHS as a home warranty and they kept giving us an awful company, until finally they gave us Wynn!! Finally, when someone is confident and knowledgeable, it exudes off of them. He was prepared, he knew exactly what was wrong with it and fixed it same day which we are truly lucky and grateful for since the other guy from another company was dragging us for over two weeks. Wynn is a lifesaver and now he has another lifetime customer! read more

Wynn and his team were phenomenal! I was surprised when he contacted me because I was ready give up on trying to get my dryer fixed. Great communication, punctual, great personality, and makes sure the job is done right. I am so grateful for Wynn's service!!! read more

Absolutely, hands down the worst customer service I've ever experienced and by the owner, Wynn. The man is rude, condescending and extremely direct. He was referred by American Home Shield and I have notified them that I NEVER want my appliances serviced by ARC Appliance Repair . Beware!!!!! read more

Wynn did a fantastic job with our GE Monogram fridge repair. very responsive, communicated status clearly and knew what he was doing. he was also very friendly. I will be calling on him for all future appliance repair. read more

My experience with Wynn at ARC Appliance Repair was great. He was knowledgeable, quick and efficient. My microwave was doing some really weird stuff before it quit running, I thought for sure it was headed to the garbage. I explained it to Wynn and he said oh yeah that sounds like a door switch. I was thinking, yeah I don't think so. He came out the next day, replaced the door switch and had it running in less than 20 minutes! Doesn't get any better than that. read more

They were sent by my home warranty company multiple times because my washer wouldn't drain. The washer had a filter which clogged which the repairman never showed me and he claimed it was because I had excessive pet hair. I have several fuzzy blankets which if not cleaned will clog the filter in my new machine but due to ARC claiming it was pet hair and then saying the washer was unfixable for AHS (but they would fix it if I paid myself) I had to buy a new washer in my nickel thanks to their lies. The company that hauled in my new washer and hauled my old one out notified me that my washer worked. Sounds a lot like fraud to me. read more

ARC Appliance Repair is who our Home Warranty Company set up to take a look at our washing machine. Wynn called same day that it was set-up through AHS, but unfortunately my wife was at work and wasn't able to take the call. I called back the next day, and spoke with Wynn who informed me that he could still have a guy out to the house the very next day. Alex arrived as promised, and he was extremely polite, professional, and informative in regards to what was wrong, what was going to be done, and what was going to happen in the future as we needed a part ordered. Sure enough, Wynn called us with the update as promised by Alex, and so far, so good! I'll be honest and also say that after reading some of the Yelp reviews before posting my own, I truly can't understand where they're coming from, as my experience was simply wonderful. I would, and will, recommend ARC to those even without home warranties, and will be keeping them in mind for any other issues that arise in any of our appliances. read more

The team from ARC Appliance Repair was great. My refrigerator blew early morning. I put in a request through my home warranty around 6am in the morning and the team was out at my house by noon. They determined what was wrong with the fridge, picked up the part that afternoon, and fixed it the issue the next day. They were great and knew we needed to get fixed pretty quickly so they got it done. it felt like they cared and my family appreciated it. thanks guys! Brian read more

Very disappointed. Had 2 visits. First was fine. On the second visit, Wynn started yelling at me because he was upset with a request from USAA who was part of the claim. When I realized he had not turned my kitchen cold water back on he absolulely refused to come back out and fix it- his reason was I was upset that he yelled at me when he was here. read more

This company is very reliable. Wynn was our repair person. He has fixed my microwave and my dishwasher. He was efficient and everything he fixed stay fixed and I never had a problem with those items since. I also feel he does not pad the bill. I highly recommend using Arc appliance. read more

Horrible service ! repair man came out didn't complete the job and made excuses about why he couldn't. Repairman started arguing with customer and left without finishing job. Definitely would not recommend this company. read more

Ask for Wynn! He is the best. He knows his stuff and got everything fixed up great when the parts arrived. I've had a number of appliance repairs over the years but no compares to ARC/Wynn. Thanks for restoring my faith in good honest business. read more

I don't feel that negative ratings should be given unless deserved. We called our home warranty company for a problem with our microwave. We gave details as what needed looked at, the problem and that the door was needing repaired. We left specific instructions as we were on vacation and my father would be home when the appointment would be. We found out that ARC did not look at the door. My wife called and asked why he didn't look at the door. He immediately got defensive as he read his notes from the call which included problem with the door. He said he would come back out, which we appreciated. He then would not allow my wife to get another word in, and became very agitated. Mind you, ARC was on speaker in the car with my entire family as we are traveling. He then belittled my wife, called her a lunatic and hung up. I called back to tell him nobody should talk to anyone that way and he was on speaker and not a way to speak to a woman. He proceeded to hang up and refused to answer the phone. I have no other option than to let everyone know the unprofessionalism ARC showed. I would not allow this unstable man in my home ever again. American Home Shield is a great business and I hope they cut ties with this company. ARC rep may have had a bad day, but the amount of disrespect he showed to a woman was unbelievable. I would have hoped some humility and an apology would have went a long way. He made a mistake in his service call and now had to fix an error for free, that sucks. Don't take it out on the customers. Wish he would have explained instead of getting defensive and being so rude. read more

they didn't resolve my issue with my dryer on the first visit. When I called them to let them know it still isn't working they blew me off and referred me back to my home warranty company. Did I mention I had to call 3 times to finally get someone to call me back! very unprofessional. i guess that's why they have such poor ratings on yelp read more

Our home warranty works with ARC and when our dryer malfunctioned their service tech Alex (Alejandro) was dispatched. He was very knowledgeable, polite, honest and took the time to answer questions and concerns. His commitment to customer service is his first priority! Kudos Alex! read more

I would not recommend this company for service needs. My microwave went out just before Thanksgiving and it was not repaired or replaced until the middle of January. Service man who saw my microwave made a good recommendation. However the owner ignored his expertise and he started to try and fix the microwave an alternate way which did not work. In the end a serviceman's initial recommendation was what fix my microwave. read more

HORRIBLE! Argumentative and refused to respond. Absolutely did a terrible job. Did not repair the dishwasher, and in fact broke it further. When I called to ask him to make not just the initial repair but also to bolt the dishwasher back down, he grew angry and ugly and refused. When I asked him again respectfully to make the repair, he cursed and me, ranted about the home warranty he was hired under, and hung up on me. The dude definitely has anger issues. As a property owner of multiple rentals across Phoenix, I'll never use him again. read more

This is the second time Wynn has come out to provide service. Both times (oven, dryer) he did a great job. Very prompt, efficient, polite and professional. A pleasure to have repairs done. Unfortunately, I had him come out thru American Home Shield Warranty and most of the other contractors they provided were dishonest and lazy. So if I have another repair, I will call ARC and Wynn directly and gladly pay out of pocket for his excellent service. read more

Wynn was very unprofessional and completely incompetent. We had a very similar experience as Joan outlined above. But, we suffered 8 long days with Wynn and our KitchenAid Microwave/Oven combo is still down and now the request was re-routed to a different vendor because Wynn couldn't figure this out after he told us about his years of experience in sales and now appliance repair. In a few words: Total Train Wreck read more

Wynn came in and saved the day! Our home warranty assined us a different company that made us wait for 2 weeks and when they finally did "fix it" my washer broke worse then before. Enter Wynn, I called my home warranty asking for another company and by dumb luck they gave me ARC repair. Wynn was out in less then 2 hours and fixed my washer right up and it has never been better. Hes super friendly, extremely knowledgeable and a all around good guy in my book! I'm taking all my buisness here and if you're smart you should do the same. read more

Wynn from ARC Appliance Repair was sent by our home warranty company to fix our washing machine. He was prompt and professional. Our machine needed some parts, and thankfully Wynn ordered all of the necessary parts in order to get our washing machine back up and running as quickly as possible. He was also very flexible in accommodating my work schedule. Highly recommend!! read more

I will definitely will do business through Arc appliance. They were referred to us through first american. Home warranty and they are the best of the best. My husband and I were so pleased with the technician that came. He was timely, courteous and very professional. We were thankful fir everything that was done read more

I had a problem with my Electrolux oven. I called American Home Shield and Winn from ARC came to repair it the next day. I must admit I had seen a couple of critiques on YELP that were not favorable for that company. I have no idea of where those reviewers were coming from as Winn was the exact opposite of the person they described...he was extremely knowledgeable, professional and efficient. He fixed my problem perfectly and a lesser problem with my dishwasher was resolved as well. I would highly recommend Winn and ARC Appliance. read more

Very bad service never told the truth tell you one thing then there's another never give a quote or how much is it by the hour they told me it coast by the job I made a mistake by calling them read more

The were great. They came out right away and diagnosed the problem. A part needed to be ordered and they came back out as soon as they received the part and installed it. Very professional, friendly, informative & timely. We will request them the next time we need appliance service. We could not have been happier with their work. read more

Had them out to fix my washer and dryer. They could not fix my dryer, & really didn't give a reason why. My home warranty company could not get a hold of them after multiple attempts to reach out and find out the issue. My washer is now leaking water after they replaced the part. I would not recommend anyone get stuck with this company. My home warranty company is sending another company to fix their mess. read more