Jason came out on time to check out our malfunctioning microwave. He took the time to explain the…read moreissue and was transparent about the costs. He also helped me identify the specific part I could order for my dryer to fix an issue by myself. He is very professional and conscientious with his work, we will reach out to him again for future appliance issues.

Came out. On Time. Looked at My washer and dryer, and my refrigerator. Did some maintenance to…read morethem, gave explanations on the life cycles of the appliances that I have. Very clean very professional! Extremely friendly, great advice highly recommended.

I have a rental home in the East valley. The oven wasn't working for my tennant. Saved us both…read moretime! I used another Mr Appliance in Surprise and was happy with them as well.

I wouldn't trust them again. I had a technician come to my house for a wine refrigirator that was…read morenot cooling, very professional and I think he did a good job. But as for the help desk and the buisiness, I believe I was not taken care of. I was told a part needed order by the technician, and he would submit the request. I had to call and remind the help desk to request the part needed. A few days later I was told the company was no onger making parts for this fridge. So I asked can I get the part number and I will look on line and try and find it. I called twice and both times I was told the technician had the part number and she will get a hold of him. Hmmmm? so how did she reach to the manufacture for the damaged part? She never called me back again after the second call. POOR customer service.

I explained the appliance that needed repair, saying it was disassembled. They replied right away…read morethat it's their policy to not repair appliances that have already been disassembled. I'm grateful for the quick reply so I could continue my search. Thank you!

Dryer repair at a reasonable price. Outstanding work ethic…read moreand very personable. Ryan is a good guy and very nice. Straight to the point with no nonsense.

January 15, 2026, Adam returned to our home with nearly every part needed to renew our December,…read more1997 Kenmore Heavy Duty Dryer. It took 31 years for the motor sealed ball bearing at the fan end to fail. Not bad. $370 plus the first $75 service visit and analysis, $445 total. All Original Equipment Manufacturer (Whirlpool) parts. Adam is an Ace repair technician. $800+ for an equal type dryer right now. This repair will last the rest of our lives, plus.

I found this company through Yelp last night when our dryer broke. The response was immediate after…read moremy request was made and I was able to make an appointment as early as 8-10 am the next day. Adam came and my husband said he was on time, reliable, and very kind and respectful. We are so pleased with the service and care he gave. Highly recommend!!

The guys at Jim's Place are polite, hard working, knowledgeable, dependable, and go the extra mile…read moreto be sure the job is done right. They even came on Saturday to accommodate my schedule and flipped the door on my dryer (it required extra time and calling for approval). After talking, I learned they are a father-son operation, just the kind of small business you want to support! I will call them first moving forward!

I needed someone to take a look at a broken ice maker, and I contacted this business. They…read moreresponded right away. Kyle was nice enough to squeeze me in at the last minute. I really appreciated it. I will be using them again in the future.

I had an excellent experience with Wright Appliance, and what impressed me most was their honesty…read moreand willingness to help -- even over the phone. My refrigerator suddenly stopped working, and I was worried I'd need an expensive appliance repair service call. I called Wright Appliance, and instead of immediately trying to schedule a visit, they took the time to walk me through some troubleshooting steps over the phone. The technician was extremely knowledgeable, patient, and professional, and explained everything in a way that was easy to understand. Thanks to their guidance, I was able to identify the issue and get my appliance working again without needing an in-home repair. That level of honesty and customer service is rare in the appliance repair industry. They clearly care more about helping customers than just making a quick service call. If you're looking for an honest, knowledgeable, and trustworthy appliance repair company, I highly recommend Wright Appliance. They've definitely earned my trust and will be the first company I call for any future refrigerator repair, washer repair, dryer repair, or appliance service needs. Outstanding customer service and integrity. Five stars.

Wow! What a difference! Previously called a local repair company and had a very negative…read moreexperience. Our washer was clogged with fabric softener, and Steven carefully and thoroughly cleaned it . He left my house clean where he worked as well. His communication and punctuality were great also. I really am so glad to have found him. You will not regret having him repair your appliance! The charge was $152 to come and do the work to clean all the tubing and receptacles. Worth it!

Vision was quick to respond and professional. Their pricing was fair and honest. I will contact…read morethem again for any repair work I need done.

Jim and Mary were very kind and accommodating. Mary got me scheduled within 24 hours of calling…read moreabout my ice maker. After assessing my issues, Jim was straightforward about what was needed and helped me order the part. Would highly recommend this business!

Very good service. Strongly recommend for the primary checking and then you can have a better idea…read morehow much you will spend on fixing the appliance.

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

Frigidaire Freezer Repair Habitual Freon Issue - Listened…read more- Respectful of your property and time - Extremely efficient in his process and communication - Identified and Explained the issue - Weighted the options - Transparent Pricing and Estimate - Explained the manufacturers challenges and how to successfully repair and stay ahead of issues in the future. - He went the extra mile and took the time to explain how to better maintain all the appliance while on the call. - Jasons customer service skills may be the best I have encountered. Perhaps the most important is that he is the guy doing the work, with obvious experience worth the investment.

Jason came out to look at our freezer drawer that was not closing properly but would still shut and…read morecreate a seal. He diagnosed it down to one of the rails holding the drawer in place. He said the part would take 10 days to arrive and was on his way out when I noticed the drawer was not closing at all and was much worse than before he "diagnosed" it. Had I not noticed, the food in our freezer would have likely gone bad over the next 24 hours. Before Jason left, I brought the issue to his attention and he immediately got defensive, sarcastic, combative, and condescending. I was clear that I wasn't asking for a miracle, I just wanted the door to be in the same condition as before he took it apart (not worse). He wasn't having it and eventually left. In the interest of getting the part faster (the rail that Jason said needed to be replaced) - we asked Jason for the part number and told him we were going to order it ourselves, which we did. When the part came in, we opted to go with a different service team, Appliance Care and Repair, who were fantastic. The problem now was, however, the part that Jason told us to order was the wrong part altogether. It was the wrong rail. Appliance Care and Repair had the right part within days and our freezer issue was resolved. When I called the parts store to inquire about returning the part Jason told us to order, I was told it was going cost a 25% restocking fee, which was about $14. I contacted Jason, explained the entire situation, and asked if he was interesting in reimbursing us for the restocking fee (seeing that he charged us a $99 diagnostic fee to basically break our freezer more than it already was and then give us the wrong part number). True to form, he accused me of harassing him and didn't oblige. It's no surprise that other reviews here share my sentiment. I'd recommend looking elsewhere for your appliance needs. *update* When I arrived at the parts store to return the part, they informed me that whoever I spoke to on the phone was incorrect and there was actually no restocking fee; so all was well there. It's nice to see Jason's professionalism in the matter below as he suggests I need money ($14) and recommends me for counseling.