1/27/26 My first…read morevisit at this new location. Easy e- check in thru the app plus checking in at the front desk. The tech left a message that they were running late due to the previous appt. My ultrasound scheduled for 2:30 but should start at 2:45...

I went to Renown yesterday to get bloodwork but the wait was at least 30 minutes so I easily made…read morean appointment for the following day. I got right in for my appointment time. The new building is clean and large. I really like going to the hospital for bloodwork since I'm a hard poke. I easily pass out too! Today the technician was very good. She got me on the second poke. She was very thorough and kind. I've been to other labs and they just give up if they can't poke me . Nevertheless, Renown is my to go place for lab work anytime! Thanks for a great experience.

I had a frustrating experience with the billing department at Reno Radiological Associates…read more After receiving an X-ray bill from the day I gave birth, I set up an autopay payment plan for $25/month. The payments processed correctly for five months and then suddenly stopped due to an issue on their end. I never noticed because it was on autopay but since the payments stopped, I started receiving past-due and collection notices even though I had set up autopay specifically to avoid this situation. When I called, they confirmed something happened with the account on their side but still expected me to immediately pay the remaining balance. I continued paying my agreed monthly amount, yet I still received a notice saying I defaulted on the payment plan. The balance itself was small, but the billing process and communication were frustrating and disappointing. Patients shouldn't have to deal with collection warnings because of internal billing errors.

Excellent care from highly skilled providers. Billing made easy via text. Statements are simple to…read moremake sense out of. Have used Reno Radiology for 8 years and I'm a pleased patient. You'll have more time for R&R if you use RR.

My doctor sent two orders over for a DEXA scan and ultrasound. I called and scheduled the…read moreultrasound since it was a private pay procedure. However, they would not let me schedule the DEXA scan because it was under insurance. They would call me. Well, fast forward two-plus weeks and I finally called them. I spoke with scheduling (I believe it was a call center out of the US given the accent and demeanor) and was told that it had already been scheduled. I had to explain that the scheduled test was for the ultrasound and NOT the DEXA scan! She seemed a bit confused but then admitted that it had been overlooked and proceeded to schedule my appointment for five weeks out. So far, not so good. I hope my actual appointments are better. I wish these places would use local people for scheduling which would give it a personal feel rather than mechanical. I worked in a busy medical office for 30 years and retired six months ago. We never switched to an automated phone system and our patients were very appreciative.

I originally went in for an x-ray and MRI. The techs rushed through my appointment and completely…read moredisregarded my neck pain. They tried putting me into positions I couldn't achieve and then got short with me when I couldn't maintain these positions ( mainly X-ray). My follow up X-ray after surgery was no better. I tried without success to walk into both of their locations. First time they told me that they didn't have a tech available on Friday at the sierra rose location. The next time I went in I showed up at 6:30 and check in at 6:40. They told me that they only had one tech working and it would be sometime. I asked how long I didn't know. I said one hour? They said maybe I said two hours? They said I said I could be here for three hours and I said maybe You're quick to take my co-pay and then told me as they were taking my co-pay but they'd be more than happy to refund my co-pay and I could go somewhere else. I tried calling to see Rose Location at seven and no one answer the phone. I also tried at 7:30 and no one answered the phone. I will not recommend this business to anyone else.

Initially scheduling was an outright nightmare and I would give scheduling zero stars. However the…read morestaff at Pringle way imaging, specifically Nurse Laquisha ("Q") who was an absolute ANGEL, and Supervisor Charlie, were so very helpful in helping to navigate about a 2 month ordeal of scheduling a brain MRI for me. I had the complication of an implanted device to be navigated. It is amazing what staff with critical thinking skills and determination can accomplish in a short time. After my appointment was cancelled once by Renown, it continued to be difficult to schedule due to this device and "protocols" required to make sure it was "safe." Charlie and Q helped and problem solved in one day it was handled. I was contacted for pre-appointment (insurance) and confirmation the Friday morning before my Monday 8am MRI, only to be notified by email 2 hours later that it would be CANCELLED (2nd time) . We all spent hours making this appointment possible, assuring protocol was complete. I knew this cancellation was inaccurate and I was irate and called to explain the protocols HAD been completed, asked that they verify with Imaging and provided names of who to talk to. I was placed on hold then told nope, it has been cancelled. I checked with imaging and finally with Supervisor, Charlie, who had NOT cancelled my MRI. He was able to save this appointment and made sure I was seen and testing was completed today. I am eternally grateful for the Q and Charlie team for taking action and assuring that my test was done. Renown, please take notice of how silos do not work, communications are lost, appointments are messed up, due to errors. I had to advocate for HOURS to make these appointments, I had to call them to reschedule after they cancelled my first appointment, I had to repeatedly call and request they call me back and tell me what the issues were so I could help solve them. Scheduling did not read notes, did not listen to me or contact imaging to verify what I told them, they said too bad and hung up. I can not imagine if I were an elderly person trying to get this done. Thank you Charlie and Q you made all the difference !!

Wow.. I simply went in for an MRI and the only person who…read moremade any type of accommodations to help me understand what was next was the person who brought me into my changing station.. After that no one spoke.. the lady technician was absolutely disgruntled and her energy was giving fml vibes all morning.. If you can schedule elsewhere I would suggest doing so if you want to have an experience that's at least an average normal one.. I understand we all have issues but this was beyond the scope of having a bad moment it was more like I am miserable every moment of every day and I want you to know it.. If you do happen to go I simply hope your experience was better than mine..

Out of all the imaging centers at Renown this one is by far the best…read more Mammograms are never something to look forward to, so I was anxious to get it done. I walked in the door and the man at the desk was very friendly and helpful which made me feel a little better. I did not have to wait cause as soon as I sat down, I was being called back. The tech who performed the scan was very professional and fast, explained everything to me and really made me feel at ease. It's definitely a 5 star from the check-in to walking out the door

If you have broken surgical hardware in you neck that needs to be evaluated by your…read moredoctor....Renown will let you wait 3 weeks before they can get around to you. Just plain incompetent. This is why Nevada has some of the lowest medical ratings in the country. They just don't give a S...about you. It's just a money collection operation.

Going to the doctor or any medical appointment is already unnerving, to say the least…read more That said, if you ever need an ultrasound at Renown Imaging in Vista, you'll be in great hands with Carey. From the moment I arrived, Carey was incredibly kind, patient, calming, and genuinely comforting. She has a natural way of putting you at ease, which makes such a difference in a medical setting. We got so engaged in conversation that time flew by--before I knew it, the appointment was already done. Carey was also extremely thorough and took the time to explain the timeline for receiving my results, which I truly appreciated. Instead of leaving with uncertainty, I left feeling informed and reassured. She is an excellent representative of Renown Imaging in Vista, and I'm very grateful for the care and compassion she showed.

My husband had a MRI scheduled here today on a Sunday. Yes , on the weekends they are open from 9-5…read morepm and Monday through Friday 8-7 pm. Convenient hours! The gals at the front desk were very friendly and professional. They made my husband feel as ease with his procedure. Thank you!

I love this place. The employees are so warm and friendly. The appointment making process is…read moreeasy, quick and you can get an appointment to be seen almost immediately. Plenty of parking and the keep their appointment times. No sitting in the waiting room, long past your appointment time. I often go early and I am seen earlier than my appointment. The tech that does the imaging is so friendly, she knows her job and gets you in and out. I will continue to go to this location (although I am sure the others are just as great), I know this one and would highly recommend.

Had a monogram with Lori today and she was wonderful. So caring and attentive to your needs and…read morefeelings. Thanks for taking the fear out of this procedure.

Went to Insight Imaging for left & right knee x-rays. I was…read morein and out of there in about 8 minutes. Very professional and felt very comfortable. I'd recommend Insight Imaging to any one!!! Thank you!!!

I got in immediately had my mammogram the lady that did the mammogram was wonderful. Very…read morecourteous. I highly recommend insight Imaging. Thank you, insight, Imaging

My 80 year old grandma showed up yesterday at 2:30 for a 3pm appointment and was told at about 4pm…read morethat she checked in late and the tech had already and to come back the next day. My poor grandma came back all upset because of how rude the girl was who checked her in and then told her she was late an hour and half later. And then a guy who was doing something at a copy machine decided to pipe in and be a bully to my grandma. I have worked in the medical field for the last 8 years and I understand frustrations, mistakes and the check in procedures but to bully an elderly woman who I personally dropped off a half hour early is extremely unprofessional and down right inappropriate especially for your profession.

I have been to Northern Nevada Cardiology several times over the past few years and each time I…read morehave been happy with the experience. This time I saw Dr. Letitia Anderson and it really was a pleasure to see her. She is very friendly, caring and efficient. I am a physician myself and was very impressed with the NNMG Cardiology clinic. If I need ongoing heart care, I would choose to return here!