This business has been here for quite a long time and I have been a customer for at least 25+…read moreyears. The owner is friendly, informative and honest. He has more than once told me my item is just not worth repairing. At times he seems a bit pricey but honestly he's one of the only craftsman of his kind in the area and does a very good job & honestly, what do I know of fair prices? His work is obviously worth it since I keep returning. If you have an item-shoes, purse, briefcase, that is quality and you love, I am sure he can make it last a few more years or will tell you it just is not worth it.

I had 2 pairs of Aquatalia boots that I've had for years that needed to be re-soled. This was my…read morefirst time here and Roman knew my what my shoes were without holding them. I explained that I needed the bottoms to have more traction. He did an amazing job and was done 2 days before the promise date. I will bring any of my shoes back.

Quick fix to sew a loafer . Done while I waited . Easy to find . Reasonable cost . Highly recommendread more

First, they've moved to 23 Pond St. in Natick. Second,…read morethey've done great work replacing soles on 4 different pairs of my shoes. Highly recommended!

Ask anyone in Worcester where they get their shoes repaired, and this place is the first they…read moremention. It's an institution in Worcester and the surrounding areas, as they've been working there forever. I have memories of going there since I was just a kid. Plus, their prices are very reasonable, but their quality is unmatched. (The picture of my dog, Mikki, is for the attention)

Dropped off a pair of Danner work boots to be re-soled and reconditioned. Boots are well over 10…read moreyears old. Work was done within a week and they came back looking as good as new!! Very satisfied w everything; the turn-around time, cost and quality of work. Would highly recommend and will definitely be back with more work!

OUTSTANDING. The gentlemen fixed (replaced the heel and polished them to new), my wife's favorite…read morepair of shoes in less than 24 hours. I can't believe how inexpensive it was. Old-school dudes doing old-school buisness. A hidden gem. Bring cash (and not a lot of it).

Owner was very kind, BUT his work was less than stellar. He hand stitched and it was crooked, big…read morebulging non-matching thread, and not professional looking at all. He should have been upfront with me before doing the work (and he still charged me!). I ended up taking them to Mardy's Shoe Repair in Newton (166 Needham St). He brought them back to normal and they look great! Do not go to Cobbler Shop West unless you realized he can only do simple, non-professional work.

This is the best repair shop! I brought shoes for new heels. The owner said 1 week. I told him I…read morewas leaving on a trip abroad, and he fixed my shoes, right then and there. He was so kind and understanding. Next, I brought a Chanel bag that needed about 6 missing stitches to a small pocket inside. My bag came back, not only repaired, but looking like new. I cannot praise their services enough, and fee so fortunate that they are close by.

I took two couch cushions in to bed repaired. They told me they would be ready in two weeks. Six…read moreweeks later and they are still not ready. They also charged me 50% more than they quoted. When I asked why it was taking so long, the owner was very rude and said he didn't want to take this job to begin with, because he already had enough work. If he didn't want to do the job, he should have told me.

absolutely excellent service - my father who has been in the trades for over 30 years was treated…read morewith nothing but kindness and patience. Pat is absolutely excellent 10/10 experience!!

Anyone who works on their feet needs these. High price but a great value for quality, long lasting…read moreshoes. Great customer service.

I took in a pair of moose hide moccasins with worn out soles. John was extremely helpful, offering…read moreto repair them with new soles he would make by hand. Fortunately, he found some cupped soles that were better suited and use those. Someone who can repair shoes is a rare and valuable person in this society today, and I am delighted to have found him.

This was my first time using Superior Shoe Repair. I brought in a pair of leather winter boots to…read morehave the vamp top stitching. When I picked up the boots, I didn't recognize them. I couldn't tell that the stitching had been replaced. They were like new! I had the boots winterized as well. The work was so professional. I'll be sure to return to Superior for all my shoe repair and maintenance.