Quick fix to sew a loafer . Done while I waited . Easy to find . Reasonable cost . Highly recommendread more

First, they've moved to 23 Pond St. in Natick. Second,…read morethey've done great work replacing soles on 4 different pairs of my shoes. Highly recommended!

My mom bought shoes here for herself and me. 50 years 3 generations of shoes…read more Always got my special red shoes.

Had my daughter fitted for her first pair of shoes and let me just say Mr.Pisini is a gem! He truly…read moreis a master at what he does.

OUTSTANDING. The gentlemen fixed (replaced the heel and polished them to new), my wife's favorite…read morepair of shoes in less than 24 hours. I can't believe how inexpensive it was. Old-school dudes doing old-school buisness. A hidden gem. Bring cash (and not a lot of it).

Owner was very kind, BUT his work was less than stellar. He hand stitched and it was crooked, big…read morebulging non-matching thread, and not professional looking at all. He should have been upfront with me before doing the work (and he still charged me!). I ended up taking them to Mardy's Shoe Repair in Newton (166 Needham St). He brought them back to normal and they look great! Do not go to Cobbler Shop West unless you realized he can only do simple, non-professional work.

The quality of Bill's work is consistently top notch. And, items are ALWAYS ready when promised…read more Affordable, reasonable prices too. I've brought many shoes and boots here over the years.

Quick notes: - cash only…read more - open 7am-12pm Wednesday through Saturday - local family business for over 50 years - repairs more than just shoes (think bags, belts, jackets - all kinds of leather goods) - sustainable - no need to throw away what can be fixed! A zipper came off one of my favorite Frye booties. They were sent to another shoe repair which threw on a new cheap looking stopper and pull which did not match (which bugged me), and broke immediately, after costing $40. On a whim I stopped in Arcade Shoe Repair, which I found on Google. He found a zipper that perfectly matched my other bootie, and had them fixed up in no time! Pricing was very reasonable at $25 for boots worth over $200. I noticed he even cleaned up the heels a bit which had some marks from a foster puppy chewing on them a little. I'm really appreciative and never going anywhere else for leather repair. I also love how the shop has a museum feel!

This business has been here for quite a long time and I have been a customer for at least 25+…read moreyears. The owner is friendly, informative and honest. He has more than once told me my item is just not worth repairing. At times he seems a bit pricey but honestly he's one of the only craftsman of his kind in the area and does a very good job & honestly, what do I know of fair prices? His work is obviously worth it since I keep returning. If you have an item-shoes, purse, briefcase, that is quality and you love, I am sure he can make it last a few more years or will tell you it just is not worth it.

I had 2 pairs of Aquatalia boots that I've had for years that needed to be re-soled. This was my…read morefirst time here and Roman knew my what my shoes were without holding them. I explained that I needed the bottoms to have more traction. He did an amazing job and was done 2 days before the promise date. I will bring any of my shoes back.

A few years ago, the best money I ever spent My boots came…read moreback shiny and new with all scuffs gone

I left a pair of flat shoes there about 3 months ago. I have called and called to get them and he…read moreis never there. I have left a message to call me so I can pick them up. Now his voicemail is full. Do not leave anything there as you will never get them back.

Brought moccasins in to be restiched. had them ready three hours later. great, friendly service and…read morethe price was certainly worth it. requested service was sticking and a job well done

I needed the heels redone on my good black patent dress shoes. These are slim high heels, nothing…read morespecial and no damage to heels themselves. Stopped in and dropped off the pair. 20 min and $20 later they were done. Couldn't decide if it was expensive or not but the task was off my list. Then, I got home and noticed a good nick in the leather. Pretty darn confident the shoe wasn't nicked before the repair but what is a girl to do? I just shelled out $20! Out came the black sharpie and I will wear the shoes to the event. So, good service and the repair looks good but do make sure you look over your shoes before and after you drop them off.

Ron is amazing and can seemingly repair anything! Trust him with all of your footwear and…read moreaccessories (he's even fixes some luggage for me).

This review is based on my drop off experience only. I expect, based on reviews, to get the same…read moreexcellent service after the repair as I did describing what I needed done. I brought in two pairs of booties, one needing a rubber tap placed over the plastic heel that makes a reached when I walk. I asked the cost and was very satisfied (this used to cost $5 in the '80's when there were at least 3 cobblers - that's what we used to call "shoe repair" shops - within 3 blocks of my downtown Boston office. It id more expensive now, but a very fair price all these years later). My second pair was Dr Martens boots that I've worn down enough that they're dangerously slippery. After looking closely, the suggestion was to remove and replace the whole sole. That was expensive, about 1/2 the price of a new pair. So, we kept talking. and Ron suggested filing down the front of the sole slightly to create a bit more traction, and replacing only the back quarter at the heel, since that tread is fully worn away. That should be only about 1/3-1/2 the price - and it's a great compromise! Also, if that doesn't solve the problem we can still replace the rest of the bottom. This was a thoughtful resolution, and genuine customer service: let's address the problem in a cost effective way.