"Overall a great experience. So many pools and clubhouses to choose from in this wonderful…read morecommunity! Maintenance request are finished in a timely manner, the only critique would be a heads up when they are coming due to having a four legged buddy in the apartment. Infinity holds monthly events which is soo fun but sometimes I wish there was more notice on them. All in all though it's been a great place to live."

Warning - Please read all the fine print…read more My daughter and her boyfriend were searching for their first apartment. They are both young with very limited credit and were told they would need a guarantor. They were charged over $700 in upfront fees. When they were ultimately unable to rent the apartment, the company kept over $500 in what they called "nonrefundable fees." This experience has been extremely disappointing and financially draining for them. Unless you're comfortable losing over $500 without securing a lease, I would strongly caution anyone against applying here. There are too many quality housing options out there to risk doing business with a company that operates this way.

The Sanctuary is a special apartment complex! Set back far from the main road, close to the bay and…read moresurrounded by beautiful woods all of which provide a private natural environment. The complex has numerous amenities which provide residents many options without ever leaving...beautiful swimming pool/hot tub, 24 hr fitness center, barbecue / dining area, dog park, walking trails and beautiful landscaping throughout. This is in addition to a wide variety of social activities provided at the clubhouse by management during the entire year. The complex has a reliable and very capable 24/7 on site courtesy officer and a gated entrance for security. An outstanding responsive maintenance department is also greatly appreciated. My wife and I reside in a 2 bedroom unit that is very spacious and smartly designed giving my visitors privacy with their own full bath adjoining the guest room far apart from the master. My wife loves the spacious kitchen, it's stainless steel appliances and lots of cabinet space. Our outdoor views are all natural and wooded which we love. Lastly and probably most importantly is the always kind, competent and hard working management team that without their consistent efforts, the Sanctuary wouldn't be what it is. And that is a true community feel, that helps to create new friendships, a beautiful well maintained environment and much much more. As with everything in business, all good things and success starts at the top. The Sanctuary has an outstanding management team making it a great place to live. Sincerely Frank and Jing

The Sanctuary is a really beautiful and peaceful apartment complex. 10 mins drive to Blue Mountain…read moreBeach and to all nicest restaurants in the area. Walking distance to The Bay and North Beach Restaurant. The location is right across DMV, Library and High School, very convenient weather you have kids or not. The Maintenance Team led by Scott are simply incredible. The maintenance guys are very friendly, professional and efficient. The staff at the Leasing office, Lisa, Paula and Kelsie are always welcoming, very helpful and caring! They always host the best residents events! The ladies are very knowledgeable! The property is clean, and very well kept. For the past 3 years, they're very consistent with yearly inspections! This is by far, the best apartment complex we've lived in! Never really had an issue while living in here except maybe some dog owners are very lazy and not picking up after their pets despite the fact that the property has several pet waste station! They have a very decent trail where you can enjoy morning or evening walks. We felt very safe here over the last three years, we're only leaving due to job relocation. Highly recommend this to everyone!!!

Very unprofessional, misleading, and unfair. My husband was called to serve in the Israeli Army…read moreReserves, which forced me to break my lease. From the very beginning, I clearly communicated my situation to the property manager, Brittany, by email. She instructed me to provide a letter from the Army, saying the company would review it and potentially relieve me from termination penalties. I submitted the letter, only to be told it was insufficient. Brittany then referred me to Melissa, who told me over the phone exactly what additional information was needed. I went through the expense and hassle of translating, notarizing, and revising the letter exactly as instructed. After waiting days, I was abruptly informed my documentation would not be accepted simply because my husband serves in the Israeli Army rather than the U.S. Army--a fact they knew from the very beginning. Instead of being upfront, they misled me into wasting time and money, making me believe compliance would resolve the matter. To make things worse, Melissa ignored my emails and calls entirely. I had to send multiple follow-ups just to get a partial response from Jamie, while Brittany also stopped replying. This is the type of customer service they provide--unprofessional, unresponsive, and dishonest. I was transparent from the start, but Primrose and Olympus Property were not. Their lack of accountability has caused me unnecessary frustration and hardship. I would never recommend doing business with them.

Staff members were very helpful and nice when touring the property! Clean amenities and property.read more

Tina was super helpful and easy to communicate with! She made finding an apartment feel a lot less…read morestressful and was always quick to respond. Really appreciate her help!

I have been living in infinity hammock bay apartments for a while now! These are some of the nicest…read moreapartments I have ever lived in! the people hear are so friendly and always willing to help! if you have to request a work order for maintenance they are best! This is a place I highly recommend!

Me and my caregiver moved into this apartment complex from the apartment complex under same…read moremanagement in Bonifay. We moved in in 2024 and now going on June 2026. I am very comfortable here. It's very quiet and people are friendly. Everyone just coexists together. The landlady has always been super helpful and very nice. Especially seeing how I'm disabled. She always checks in and makes sure that everything is OK. There are laundry services on-site. Animals under 20 pounds are accepted with proper paperwork. Service animals or ESA are also accepted with proper paperwork Stove and refrigerator are included. I would rate the noise level a 2 to 3 if the scale were 1 out of 10. It's very quiet and peaceful. You can hear your neighbor just barely. Enough to be background noise that's actually comforting. Garbage disposal is included with rent. You are assigned a parking spot. You can usually feel the breeze off of the bay even though you're not right on the bay You are about 1 mile and a 4 to 5 minute drive away from the shops and Food of Freeport. The surrounding towns have bigger shops that you can go to. The sheriff station is less than a mile away. Emergency services arrive in a very timely manner. Overall, it's a very lovely place to live and I am happy to be here. (RENT IS NOT A SET PRICE, IT GOES BASED OFF OF YOUR INCOME)

This is the most openly hostile company I've ever had the misfortune of having to do business with…read more They purport to offer services for people in need and then press them under their thumb as hard as they can at every turn and opportunity possible. Various management individuals that I have interacted with here have been combative and patently abusive toward their residents. The new manager seems to be a good person but this company is bereft of ethics and full of the modern "forget you, I got mine, pay me!" mentality. These people have little to no humanity it would seem, just policy and threats. Just another cookie-cutter, carbon copy company in line with every other modern one that treats their customers as adversaries that withhold money that they feel entitled to regardless of the circumstances surrounding it. They can barely provide the bare minimum in return with happy staff running the place for extended periods of time. Instead residents are constantly dealing with staff turnover once their hirees realize how insane they are and how much they abuse their position of "authority" in the power differential dynamic towards the people they purport to serve AND provide jobs for. JC, you probably know this deep inside where you have it hidden and suppressed. From the outside it feels clear that you have no humanity to speak of. As stated this company actively goes out of their way to make things worse for you and will maintain a perpetually antagonistic disposition towards you. It's amazing that nobody has investigated or tried them yet to be honest. They seem to align with the type that needs it.

We are very happy with the work Blue Haven in Freeport, FL has done. We have built 3 custom pools,…read moreat 3 different houses, prior to working with Blue Haven and Blue Haven was the easiest to work with. We are very happy with the quality of work they provided. Deveid, our tile/travertine guy took his time and communicated with us every step of the way. He made sure we were happy with his work. Sean was our sales guy, who was laid back and easy to work with, not pushy. Morgan, in the office, guided us through the design process and picking out the things we wanted with great patience...we changed our minds on things and she was so graceful. Jaxon was our project manager and did a great job of showing up, confirming we were pleased with the work being done and getting things moving along, taken care of through it all. The pool looks beautiful and we are quite happy with the work they did and the people we worked with.

To reply to blue havens reply…read more Yes I met with Thomas twice to go over issues. And yes they tried to resolve some of them. And did successfully resolve some. Several issues Thomas offered nothing to correct. Some he said he could but I'd go months longer without my pool. As for the leak detection after replaster they are claiming they did. That's a bold face lie. Which it typical of blue haven employees. I asked for a leak detection due to loosing several inches of a water a day. I was told I to fill out a form stating I would pay for the leak detection if no leak was found and it would be up to $600. I refused to do that and showed them the leak myself which was a hole in the new plaster that they had already tried to patch twice. You did replace two patches of sod in my and my neighbors yard after your sub ran his can through my and my neighbors yard after a hard rain for no reason severely damaging both yards. However the time a different sub destroyed my other neighbors yard y'all did nothing to help there. I had to fix those damages myself. Y'all did a crap job and you know it. Even your own staff has admitted it. Honestly y'all's dishonesty and unprofessionalism is worse than the poor work yall performed.