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    Hazelwood Apartments

    5.0 (1 review)

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    3 months ago

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    Infinity Hammock Bay

    Infinity Hammock Bay

    (8 reviews)

    "Overall a great experience. So many pools and clubhouses to choose from in this wonderful…read morecommunity! Maintenance request are finished in a timely manner, the only critique would be a heads up when they are coming due to having a four legged buddy in the apartment. Infinity holds monthly events which is soo fun but sometimes I wish there was more notice on them. All in all though it's been a great place to live."

    I will NOT recommend Infinity at Hammock Bay based on my move-out experience…read more After living in the apartment for one year and leaving the unit clean and in good condition, I received a $649 charge to repair and replace a refrigerator door due to what appeared to be a minor cosmetic mark. The amount was shocking and, in my opinion, completely disproportionate to the issue. What makes this even more frustrating is that we proactively requested a move-out inspection on several occasions because we wanted to identify and address any concerns before vacating the unit. Each time, we were told that nothing major should be a concern. Based on those conversations, we believed there were no significant issues that would result in substantial move-out charges. When we later received the several charges, we asked whether the mark could be buffed out or otherwise repaired without replacing the door. That option was immediately dismissed, and we were told that repairing and replacing the door was the chosen course of action. As tenants, we had no input in that decision, yet we were expected to bear the full cost. What made the situation even more disappointing was the interaction with Tina, the property manager. During our conversation, she was dismissive, rude, and unprofessional when we attempted to discuss reasonable alternatives and better understand the charge. Rather than working toward a fair resolution, our concerns were brushed aside. She even emphasized that the apartment unit will not have been able to be rented out with the fridge's cosmetic issue. The charge also does not align with our own move-out video evidence documenting the condition of the apartment when we vacated. Prior to moving out, we requested a move-out inspection on several occasions because we wanted to address any potential issues before turning over the unit. We were repeatedly told that nothing major should be a concern. I strongly encourage future residents to thoroughly document their unit with photos and videos, request written confirmation of any move-out guidance provided by management, and keep records of all communications. My experience left me with serious concerns about the fairness, transparency, and consistency of the move-out charge process.

    The Sanctuary at 331

    The Sanctuary at 331

    (6 reviews)

    The Sanctuary is a special apartment complex! Set back far from the main road, close to the bay and…read moresurrounded by beautiful woods all of which provide a private natural environment. The complex has numerous amenities which provide residents many options without ever leaving...beautiful swimming pool/hot tub, 24 hr fitness center, barbecue / dining area, dog park, walking trails and beautiful landscaping throughout. This is in addition to a wide variety of social activities provided at the clubhouse by management during the entire year. The complex has a reliable and very capable 24/7 on site courtesy officer and a gated entrance for security. An outstanding responsive maintenance department is also greatly appreciated. My wife and I reside in a 2 bedroom unit that is very spacious and smartly designed giving my visitors privacy with their own full bath adjoining the guest room far apart from the master. My wife loves the spacious kitchen, it's stainless steel appliances and lots of cabinet space. Our outdoor views are all natural and wooded which we love. Lastly and probably most importantly is the always kind, competent and hard working management team that without their consistent efforts, the Sanctuary wouldn't be what it is. And that is a true community feel, that helps to create new friendships, a beautiful well maintained environment and much much more. As with everything in business, all good things and success starts at the top. The Sanctuary has an outstanding management team making it a great place to live. Sincerely Frank and Jing

    The Sanctuary is a really beautiful and peaceful apartment complex. 10 mins drive to Blue Mountain…read moreBeach and to all nicest restaurants in the area. Walking distance to The Bay and North Beach Restaurant. The location is right across DMV, Library and High School, very convenient weather you have kids or not. The Maintenance Team led by Scott are simply incredible. The maintenance guys are very friendly, professional and efficient. The staff at the Leasing office, Lisa, Paula and Kelsie are always welcoming, very helpful and caring! They always host the best residents events! The ladies are very knowledgeable! The property is clean, and very well kept. For the past 3 years, they're very consistent with yearly inspections! This is by far, the best apartment complex we've lived in! Never really had an issue while living in here except maybe some dog owners are very lazy and not picking up after their pets despite the fact that the property has several pet waste station! They have a very decent trail where you can enjoy morning or evening walks. We felt very safe here over the last three years, we're only leaving due to job relocation. Highly recommend this to everyone!!!

    Primrose at Santa Rosa Beach

    Primrose at Santa Rosa Beach

    (8 reviews)

    Very unprofessional, misleading, and unfair. My husband was called to serve in the Israeli Army…read moreReserves, which forced me to break my lease. From the very beginning, I clearly communicated my situation to the property manager, Brittany, by email. She instructed me to provide a letter from the Army, saying the company would review it and potentially relieve me from termination penalties. I submitted the letter, only to be told it was insufficient. Brittany then referred me to Melissa, who told me over the phone exactly what additional information was needed. I went through the expense and hassle of translating, notarizing, and revising the letter exactly as instructed. After waiting days, I was abruptly informed my documentation would not be accepted simply because my husband serves in the Israeli Army rather than the U.S. Army--a fact they knew from the very beginning. Instead of being upfront, they misled me into wasting time and money, making me believe compliance would resolve the matter. To make things worse, Melissa ignored my emails and calls entirely. I had to send multiple follow-ups just to get a partial response from Jamie, while Brittany also stopped replying. This is the type of customer service they provide--unprofessional, unresponsive, and dishonest. I was transparent from the start, but Primrose and Olympus Property were not. Their lack of accountability has caused me unnecessary frustration and hardship. I would never recommend doing business with them.

    Getting a little ghetto here. The hallways in the buildings need proper cleaning and the wooden…read morefloors and elevators. Never seen cleaning crew anywhere they probably need a few to roam the property. Have friend in another building and saw much the same. Update: seems like i got a bot response below from management. Not 'concerns' but hard evidence of filth.

    Hazelwood Apartments - apartments - Updated August 2026

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