They are doing the best they can, please come prepared. Bring more paper work than necessary…read more Parking sucks, get dropped off. Bring a pen, bring your id, ask as many questions as you can, do not leave without getting everything you need fix.

I was very disappointed by the attitude of an older female staff member in the first-floor lobby…read morewho spoke Mandarin Chinese. She was extremely impatient, dismissive, and rude during the interaction. As taxpayers, we expect public service staff to treat people with basic respect and professionalism. I was honestly shocked by how poor the service attitude was. I hope management can seriously review this issue and improve staff training and supervision

On the plus side no one is here lol. It's still a wait but there is that. It's the same area as…read moreDPSS so it works out I had to do both this stuff today. So tedious. Both places are right by 7-elevens tho so it's chill. Wish I didn't need all this crap it's like another job basically taking care of all these items.

Lots of free parking. You need to make a appointment to be seen. So you need take two trips…read more They can help you make a appointment in a different city. If you live in a different city they will not service

There was an agent at the kiosk for signing in. She asked about our business, asked for ID and…read moregave us a number. I asked how long the wait might be. She thought about 30-40 minutes. There is a number board at the front to show who is being helped. It didn't seem too bad. About 30 minutes later our number was called. The staff was helpful in getting my BIL what he needed. We were done in 5 minutes. Parking lot and street parking.

Horrible place to come nobody helps you do your job in a timely matter I was first in line and…read morecalled last they said they help the people who they can help faster not the ones that get there first. Never coming here again

First of all, county employees are so rude as always. They're always in a rush to answer your…read morequestions but lack timeliness when you wait for hours before being called. Social workers never return your calls.

Still struggling to be heated or get some help.Its so frustrating and heartbreaking that people…read moreworking there are so mean , cold , callus abuse their power ,by screaming ,yelling on you,you wait on phone for 90 minutes to get some information and they hang up on you on less than ten seconds and you are at the same place where you were before trying to call them .Instead of getting help you get more frustrated , lost ,do not know what to do next and from where or how you can get needed help .Ihhs was not like this four years ago.I have 40 years of dealing with Ihhs experience.People were there to help you , return your call, pleasant to call you. I do not know where all that disappeared After Ihhs opening after Covid I do not how many I calls I made to them .I was told you have to redo and reapply for Ihhs benefit .If not more I applied at ten times for it, took screaming and yelling of social workers , any help or advise you want they will scream that is not their job.Their supervisor will never call you back.They will make you literally cry and helpless and things are getting worse every day .I feel my job is only try to please them ,call them dozens of time with never getting call back.Throw you out from program without your knowledge and you find it out as surprise.Their lies why they threw you out from programs and telling their superior that they will contact you for which you wait for weeks,make dozens of calls with no success .Feel like killing yourself than calling them .They are so high headed and drunk in their power.They know they do not have to answer any one , no one can touch them because they are county worker.After long abuse from them I did write finally to sentiments with the hope of some help,until I know in next 1-2 months of outcome I am miserable , suffering,without any help.This is Ihhs last worry , they do not care

I never knew my hometown had so many community events, makes me proud to live in El Monte. I…read moreparticipated in the 5k scavenger hunt in old town Pasadena on 3/18 & had a blast. Came in 2nd but still got a $30 giftcard to Starbucks! The parks and rec is doing things like this to keep people active while having fun. No transportation? No worries, your registration fee comes with transporation to and from. Next scavenger hunt is 6/24 @ the Cabrillo Marine Aquarium. And the BEST part is, its not limited to only El Monte residents, anyone can join! For more info go http://www.ci.el-monte.ca.us/ Also, the city has other community events like easter egg hunts, family adventures, yoga, bingo etc. ... Come out and support the beautiful city of El Monte!

It's alot of fun they have nice jazz Christmas music playing. People are looking at christmas…read morearts and crafts and there are alot of good treats to eat :) also hanging out with my mom, sisters and niece so thats always nice

New location, clean and pretty straight forward if you make an appointment…read more You get a code and once you walk in at your appointment time, you just grab a seat and wait to be called by the TV prompt. There is someone in the front that can help you with your needs and questions. My visit there took a total of 15 minutes and I was done. Entrance is in the back not on main street.

I came here to help my family apply for medicare. Very…read morequiet and clean office. The wait time is mostly no more than 20 minutes for me. Usually the security at the lobby will ask and guide you. Appointments are available depending on what you are there for. I came at my appointment time, and got called right away. The gentleman who helped us with the medicare was very patience because we had so many questions and he explained it to us throughly. We got everything completed within 30 minutes. Quick and Easy.

I took my recipient here. It's kinda of a nightmare. The security guards come in and out and…read morehang out cracking jokes the whole time or scrolling on the phone when one walked away to get a drink....our dollars at work. The two service windows don't have clear signs. People all standing in front of it and around it. Waiting. But you find out is that they've been helped and are waiting. Meanwhile, I'm thinking I'm in line. I had to find out from someone who came up after me that I had to around these people and push a button at the window for help! Security guards are still there cracking jokes. So what do you do? You obviously get paid to do nothing! No posts at window to push button for help. No one stands aside or tells you. I wasted half an hour in an imaginary line. Another 90 minutes after I got to the window. I'm still waiting. It's going to be 2 hour wait in a few minutes. Security guards still cracking jokes. Maybe they're the paid entertainment.

Customer service sucks and they make people wait outside on the sun they think there better than…read moreeveryone else

My wife and I were victims of a scam Detective Adam Girgle was instrumental in the recovery of our…read moremoney We will always be grateful for his help and support through this ordeal It's good to know there are still good people around

When leaving King's Fitness this morning I was blocked by a El Monte police truck pulling a horse…read moretrailer. The cops parked their rig on the street in front of the Donut Man but its length blocked King's drive. When I hit the horn to alert them that I was attempting to leave a guy (cop ?) approached me arguing they have horses in the trailer and that fact gives them the right to stop there or something just as incomprehensible. I quickly explained they were blocking the entrance to a commercial business and no amount of horses will excuse suck conduct. When the guy continued to argue with me I finally ask did you guys become entitled pricks after becoming cops or did you bring that offensive personality to the job. Finally a lesser prick moved the rig so I could leave.

Came in to a Monday/thursday meeting to gain some knowledge and information for possible programs…read moreand help. The man who hosted the class explained things well, Jennifer and the other gentleman at the reception area were polite and did their best to help get me what I was needed from edd

I went to pick up so papers for my dad and everything was quick. No lines or nothing. Easy access.read more

Its alright. People there Are ok business runs smoothly.Ull be taken care of no matter what problem…read moreyou may have.

I called them I talked to one representative but she transferred me to a different one and then I…read moregot transferred again and we were talking she told me let me see I need to verify some information it sounded like she was typing and all of the sudden she hang up on me I was on the phone 40 minutes they helped me halve way I'll call back tomorrow.