this place sucks for an OB Ultrasound. Tech does not give out photos of your baby and does not explain or show anything about your baby thru out the whole process. read more

I work at a Pediatrician's office and we refer A LOT of patients here. They are very helpful working in our patients to their schedule and getting the results to the doctor in a timely manner! read more

The receptionists were professional and courteous. The wait time was very short. The gentleman that did the test was very comforting and explained every step very clearly. Although I am slightly claustrophobic, the MRI went very smoothly with the help of Danny the technician who was comforting and communicated with me through the test. I can highly recommend this service to anyone that needs X-ray or MRI etc. read more

What a mess! Check in took 45 minutes. They write your description on a paper, I assume to avoid calling your name. This wasn't working very well at all! After checking back twice they finally got to it. Looked like they had forgotten about us. Only drawback, tho. Very professional in the back. read more

Last Tuesday, 3/21/17 I "walked in" with a stat order from my PCP for a CT scan of my brain. The day before my opthamologist, Dr. David Yu (Pasadena Eye Medical Group) had found that my optic nerves we inflamed and enlarged. He suggested I get a CT of my brain to "rule out" a tumor. So I'm back to the reception area of Arcadia Radiology with my referral paper. The Front Office Clerk, Ms. Gillian Hile, was super friendly and helpful. She was both professional and human at the same time. I seldom can find an M.D. who can do that. But they were busy that morning. I have used Arcadia Radiology before. And always had a good experience. AND IT WAS NO DIFFERENT THIS TIME. Both the "intake" clerk and the CT tech were very professional and personable. I was finished in less than two hours. And the results were available later that day! Of course, today Friday 3/24/2017 my pcp's office told me they had not received the results. So I gave them mine to copy, having picked them up the day before. I then drove to Dr. Yu office and had them copy my results also. Even though Dr. Yu was cc.d on the result form, they had apparently not received them as of yet. I highly recommend both the professionalism and friendliness of Arcadia Radiology. read more

Worst place ever. I had to come here to get an X-ray on my foot that would take about 5 minutes. I came in on a Thursday at about 3 pm and the wait was two hours so the lady in the front told me to come in the next morning at 7AM. She said I would be in and out by 7:30. I didn't get called to the back until 8, and didn't get the actual xray until past 9. This made me completely late for school. I asked about 5 times how much longer it would take and the man just said okay let me check right now every time and never told me. They are the slowest workers ever and don't think about what else their patients have to do in the day. I told the lady at the front on Thursday afternoon that I had school and had to be done by 7:40 at the latest and she assured me that I would. I absolutely hate coming here. read more

The facility secretary called me last week to schedule my MRI (yesterday at 2:45 pm); the young lady was very professional and took her time to answer my initial questions. I walked in at 2:50 pm yesterday and was greeted by friendly and efficient staff. I was informed the MRI would take about an hour because three scans were needed. I became a bit apprehensive about the "tunnel" and dye injection, but tech Kenny quickly eased my worried mind by patiently answering all my questions and explaining the scanning procedure, great sense of humor, too. Completed the MRI and walked out at 4:20 pm, wonderful experience. read more

On August 15 my doctors office booked a CT Scan to be done here, for the following Monday......Friday the 17 I get a rude phone call from one of their admitting personal asking me if I'm keeping the appointment and if so, I'll owe x amount of money. I'm thinking ok..... sure and at the same time trying to wrap my brain around this very rude person that's barking at me for money about a CT Scan to determine what stage cancer I have! Last year unfortunately..... I experienced the same rudeness with my son that needed surgery, he was going in for an MRI and they bothered me before hand for the money, well when I paid for him they over charged me just under 300.00 dollars! Guess how long that took to get back. So this time around I called back and told them I would be finding another place for my CT. I don't care that my doctors office is affiliated with them I found somewhere else to go where I would not be harassed, and I have a ppo so their being so hard up to harrass me for money is beyond me. read more

Was a great experience for a bone density test. Easy to make an appointment and Ana was very helpful with helping me figure out my insurance coverage. I didn't have to wait long and everyone was very pleasant and helpful. I would highly recommend this office! read more

I hope I never have to return here ever again. My appointment was at 10:30 ... It is now 11:48am and I'm still sitting here. I have asked several times about when I will be seen. Apparently they lost me in the shuffle. Ugh read more

Love this place. Called to get reports and get them very quickly. Jon in medical records is always so helpful and professional. Always takes care of you with in minutes Thank you . We always refer here. been here as a patient as well in the the woman's imaging side and was impressed with their professionalism thanks again read more

Worst experience I ever had. I should have done yelping about this place before I wasted my whole day there waiting for my turn and being disrespected. Terrible first time experience. I wouldn't recommend this place. They put you on wait for longer than 2 hours just for a 10 mins chest x-ray. The front desk staffs gave inaccurate waiting times. He said: "just a few minutes and you're next" I waited for literally another 45 mins. I had to go back and forth multiple times to check on them. The female staff named starts with letter B tried to bs me said everyone got a waiting number. Their own version of numbers that I don't know about. They even let people came after me got called and seen before my eyes. Finally the manager came and tried to give some bullshiet explanation. He said the patient who skipped line before me, she had a different x-ray room for her chest x-ray so she came before me. WTF really? I am guessing that she got tits and I don't that's why they need a special machine/room for it. I would be there whole afternoon if I didn't fight for my spot that I waited for more than 3 hrs. Ridiculous... read more

I got to go here again yesterday. (Go me!) This time was for a CT and I had an appointment, scheduled the day before. The room was pretty full when I got there so I was a little worried but I got called up within about 5 minutes and then after giving them my info and going back to my seat, got called up again in 5 minutes, this time to go back for the scan. I see that this place still has lots of bad reviews, and all I can say is that I wish every medical office I went to was as comforting and efficient as these people are. I honestly hope not to be back, but they're really as good as any medical office I've ever been to. read more

NOT A DISABILITY FRIENDLY FACILITY The staff get five points. Staff are accommodating, knowledgeable, and personable. The facility gets two points - really should be one. The facility itself is poorly designed to meet the needs of patients with mobility, visual, and auditory disabilities. Yes, there are "grab rails" but the barely meet ADA codes. The toilet in the restroom is not chair height. There are no changing rooms to meet the needs of those with mobility challenges. The staff are kind and helpful but not trained in Disability Etiquette. This is a health care facility. I encourage the management to take better steps to accommodate patients and assist their wonderful staff with training in disability etiquette. read more

I have had many tests done by this group. It is always a pleasant experience. The entire staff is friendly, warm, courteous and always make you feel comfortable and they always express concern for you. Results of the tests are always prompt. God bless all the members of this staff. read more

The worst service, I walked in at 9:00 for a x-ray and I was told the wait was 30 minutes. It's now 10:30 and I decided to ask how much longer since I had noticed other x-ray patients who walked in after me had been taken back for a x-ray. At 10:30 I was told it would be another 30-45 minutes. The staff does not check on patients waiting in the lobby to keep them updated. Customer service does not exist at this location. read more

I never visit this office, but my CT scan file/record was sent to them to review by my hospital. I received a bill from them. I called the customer service to check and pay my bill. The balance in their system is not up to date. They did not update the deduction from my insurance and still charge me larger amount. The attitude of customer service representative is losing patient and refusing to find out the latest bill balance. The medical service and office may be good but the billing office and customer service are not recommended. Make sure to submit all document/insurance information and check them correct before you take the service. read more

Normally, they have really good ultrasound technician. Today, I had the worst experience where the ultrasound technician actually bruised my rib. read more

Terrible terrible service. The front desk people there are useless. Today I had to wait 3 1/2 hours there. I had made an appointment 3 months ago for a morning ultrasound. They couldn't find my appointment and asked me who I spoke with (well that was 3 months ago and honestly how many people take down a scheduler's name???) I had to fast and was there very early on a Saturday. They told me they would try to fit me in but I told them I had an made an appointment 3 months ago. No one tried to help. It happened to another person waiting in the office who had a scheduled appointment. After calling the supervisor on her phone (the other person also spoke to the supervisor) I finally got in an hour later. In total I had waited 3 1/2 hours. Very poor customer service and terrible the way they treated me. Do not come here if you can help it. They just lost a routine patient (but I am sure they don't care). read more

I have been there few times as family and everyone seems to be very nice and friendly. Yesterday, I went in as patient for myself and still experience and kindness and friendliness as usual. Debby help me check in and answer all my questions regarding insurance and all others, professional and nice. Robert, I have seen him many times, he is always kind and gentle to others/patients. He took me in for my MRI and he is still the same way as he always is. Thank you both for making an imaging exam a such comforting and warm experience. Robert should have a raise lol. read more

This place is something else I tell ya! I'm new to this and this review will be my first one. I walked in for X-ray with my mother we didn't have to wait at all actually the girl that greeted us and took care of our paperwork Mayra was wonderful so Pleasant and beautiful they give you thank you cards so you know who helped you out the X-ray tech Robert was awesome as well totally will go back to this place so efficient and professional if I can give more stars I would. read more

Mom has an MRI appointment and we come 15 minutes before. We still have to wait 30 minutes and see 3 people go in first even they come after us. I have no idea what is the appointment for if we still have to wait that long. read more

the saddest part of my visit was that my tech. Jennifer was so annoyed with me because she said i had an empty bladder though i had consumed 64oz of water the hour before my ultra sound this visit totally diminished the appointment i had just 2 weeks earlier my tech. that day was such a delight. the other thing i need to mention was i was 20 minuets late so for my 4:30 pm appointment i had to wait till after 6pm to get seen even though 3 people having the same procedure that checked in much later than i did that got seen before me it felt like i was being punished for checking in late. Bottom line ALL medical professionals should learn bedside manner before they learn anything else. read more

I kieep receiving calls from Arcadia Radiology & CMRE (a collection agency) saying I still owe them $$ for a test I had done. I paid the bill off LONG ago, but I'm still getting harrassing phone calls. I've just about had it with them. I'm done with using their services! It is very upsetting!!! read more

This is the worst service ever! Not to mention the parking! If you want to get hit by a car and wait for your test 45 minutes come to this place. read more

I just read a review of John in medical records and was surprised at the negative comments. I work at a nearby medical office and we are in constant communications with him and his co-workers. We call them at least once a day and usually more and I have never had a problem especially with John. He is always friendly and professional. He sends the reports we request and always makes me smile even when I am having a bad day. We can always count on them to be prompt and so friendly and everyone in our office feels the same way. We have a lot of patients who use Arcadia Radiology and we request a lot of reports and we never feel like we are bothering them or like they are too busy to help us. It makes our work easier to have someone like John to help us. read more

I brought a family member yesterday and although the girls who greet you were super nice and helpful it was all tuned out by some girl with fire engine red hair. Yes in a clinic fire engine red. Marlene? Darlene? Something like that. Although the ladies were trying their hardest to tune her out & ignore her, she kept rattling on about her catching someone in her house smoking weed?! Really?! I have to hear this at the clinic? Not the best conversation to have when you're surrounded by patients don't you think? The techs were amazing, but maybe they should either have more supervision or get them better trained about what is proper work conversations. Would I come back? Not sure. read more

I've been here three times for an ultrasound and biopsy. The wait time was short on all three occasions. The facility is very nice and clean. They explain the procedure so there are no surprises. The only problem was they didn't call to remind of my last appointment. I didn't realize I had an appointment until I received a message on my phone that my appointment was in 15 minutes. They said they don't call to remind patients of appointments anymore??? I rescheduled and they didn't call to remind me but I was on top of it. I thought that was strange because they sent me a text where I was able to photograph and send my doctor's work order via text before my appointment. They also sent me a thank you text immediately after my visit and asked me to leave a review. I don't understand with all this technology why they can't send a text to remind patients of their appointments or at the very least a phone call. read more

Had to visit this office to get pre-op work done prior to surgery. As most know, these type of visits are never any fun but let me tell you.. these people treat you like a freakin rock star. I walked in and was quickly called to fill out my info "with" a staff member. I wasn't handed a clipboard to go sit and write, I was actually conversing with a super friendly young lady while she entered all my details. I must add, the office was pretty full but all patients were being called up quickly to be processed as I was. Once done, I was asked to sit until I was brought in. NO JOKE, within two minutes a guy literally came up to my chair and led me to the exam area. I was then shown a small room I could undress and given a robe with access to a digital locker to leave my personals. Once in the xray room, the tech tied my robe and was sweet and quick about getting my images done. Sweet and quick may not be how some like it but this was on point for this event! I walked out feeling great about my visit. Highly recommend this facility! Btw- my greeter was Jackie and my technologist was named George. The reason I know is because I was handed a "thank you" card on my way out. Now tell me, was this celebrity service or WHAT! read more

Had an x-ray and ultrasound done today. Facility is clean and well run. Procedures were completed quickly and efficiently. Both techs were friendly and professional. Couldn't ask for a more satisfying experience. read more

This was my first time here and I was nothing but impressed! It is true that they don't take appointments for routine x-rays, however when I checked in I was told it would be approximately 45 minutes and that's exactly how long my wait was. Every staff person I encountered was friendly and kind. But what I was most impressed with was the professionalism throughout the entire office. From the woman who greeted me at the front desk to the woman who reviewed my paperwork with me, to the technician who did my x-rays, everyone was wonderful and completely professional. The staff doesn't just stand at the waiting room door and shout your name when it's your turn... They come into the waiting room and walk up to each patient individually to escort them back to their examination room. On top of everything else, I even got a thank you card on the way out that had been signed by each staff person who I interacted with that day. Someone in that office is making sure that everyone on staff goes the extra step for their patients and it definitely shows! read more