Community has wonderful staff and residents. Ask to see their State Survey in AL which is public…read moreinfo! Oregon is known to be one of the toughest states when it comes to regulatory, but this community passed survey after having minimal citations all in which were quickly corrected within a week. The owners of the building are some of the best in the industry and you can clearly see this in the updates they have put into the community.

The nurse sherry sits in her office all shift and never checks on the residents. She tries to sell…read moreher cheap jewelry while on shift. On the clock selling her cheap jewelry in her office. Rc Tina hinds in her office pretending to do work. She will cover for her sister Ashley and cover up her med mistakes. Med tech Ann and Ashley are rude and disrespectful. If Ann doesn't get her way she acts like a brat. Ann and Ashley make med mistakes and blame other people for it.

This facility refuses to pay me over $1000 that I'm owed if you love your family members please do…read morenot put them in this facility - coming from a worker that has seen a lot and dealt with a lot. If they'll abuse their employees who else do you think they'll abuse? They also have a class action lawsuit against them for failing to pay employees. Please don't work here either.

I would highly recommend Monterey Court for the placement of a family member in need of care. I had…read morethe ultimate decision as to how to help my parents, Dad was on dialysis and in very poor health and Mom was having issues with her memory and judgement. I couldnt leave either on alone. Moms doctor suggested putting her in a memory care facility. After visiting Monterey Court I made the decision to place Mom there. 2 1/2 years later when my mom passed away the nurse would not leave her room until she passed over. The activities director at the time Heath, got his guitar and sang for her amazing grace. This is a top notch facility and the staff are absolutely phenomenal. The director Amy is extremely caring and loving and works well with the family. Again this is a number 1 A+ + + + + + facility and very secure for your loved one.

I moved my father into Miramont Pointe from California for assisted living, and the staff made the…read moretransition go very smoothly. He loved his room, the staff and the food! Miramont Pointe did an excellent job of caring for him and making sure all his needs were met. The administration made the move in process (including paperwork) easy, and they were always professional. I would definitely recommend Miramont Pointe.

We moved our parents to Miramont Pointe almost a year ago. We have found the staff to be very…read moreattentive and responsive to their needs. We are so pleased with Miramont Pointe that another family member is moving there. Thank you Miramont Pointe for taking good care of our loved ones.

The staff at Assumption Village are among the most caring, compassionate people I have met. From…read morethe administrator to the kitchen staff, people care. It's evident the moment you walk in, and it's bright and welcoming. Where else can a medicaid recipient have their own studio apartment, not shared with anyone? I know of no other assisted living facility who offers that. It's one of the benefits of being mission driven and not for profit. Care and humanity can remain at the forefront rather than profit.

Where do I start. This facility needs a complete overhaul…read more The lack of communication is ridiculous. When you do finally speak with an employee they basically say it's the resident (family member) causing any or all issues that may arise. There is ZERO accountability on the facilities end. The finger is pointed at the resident for many different reasons, some may be concerning but then again, those go without being addressed as well. Favoritism runs high. Be careful your mother or father may be the nurse or the activities directors favorite today but tomorrow the communication may suddenly be cut off , leaving your loved one to wonder what they did wrong. Emails, phone calls, text messages go days sometimes weeks unanswered. In my case not at all from the resident services director when we were in the process of moving my mother. December 17th I left a message. To this day I have not received a return phone call. How is that acceptable. Don't bother calling the CEO. His assistant is his assistant. My phone call was not taken seriously and the return message was as if nothing had been talked about. So disappointing. They will defend whatever they see fit when it comes to staff. To me, anything that concerns me about my mother, I should be able to get a prompt answer and in my opinion the place that is in charge of her daily care, should show a little more compassion and empathy and urgency to have addressed those concerns.. You will not get that here. All of this comes from the top and is a domino effect as to how things are run. They follow their lead and it's obvious that the concern is just not there. Like I mentioned, Unless your loved one is favored and or well liked. Otherwise the care is subpar. If your loved one is difficult like mine, expect the blame for any issues to be shifted in that direction. Assumption does not and will not take responsibility for any mistakes or mishaps that may occur on their end. This is everywhere at Assumption. Somehow my 86 years old mother was able to hide and hoard medications. 2 bottles full of pills. I believe that shows serious lack of care and is potentially very dangerous. The corporate office ignored this subject as if I had made it up. NO follow up, no follow through on this subject at all. Ignored completely. Reception is rude, The website still has the mothers day greeting from 2020, why??? There are no activities going on. Communication is lacking greatly and we moved my mom out in December and were left with a very bad taste in our mouths. I could go on and on but I think you get the gist. I would not recommend Assumption village to anyone looking for a new home and needing to be cared for by someone else. Please take the time to do your research before signing a contract here. Moving a loved one into a facility is a very big decision that should not betaken lightly and needs to be researched, If you are looking for somewhere they will be treated well and you as a family member will feel in the loop as to what is going on, this is not the place for your mother or father. I hope this helps in your decision making!!

The staff took great care of my grandma there for a few years, and they were supportive as she…read morepassed

I went to visit a friend at Prestige Huntington Terrance, granted they have to follow protocol for…read moreCOVID-19, but they need to have a little compassion for their residents. They have been in lockdown for 4 months, confined to their rooms. The staff goes home every day and doesn't need to be rude to visitors.

A worker by the name sotchil Velasquez works here she's very unprofessional and very disrespectful…read moreto her patients she tends to post them on her social media and make fun of their illness sad and childish and very unprofessional I don't think she should be allowed to be alone with patients when her behavior is very bad I had her on social media when I seen that and had to find out where she worked to report her hopefully this gets to the right people and she gets reported

This is for my neighbor Tim, who is not tech saavy and does not have a google account…read more About 3 months ago my wife moved into Stephanie Gardens from another facility. While the other facility was doing an ok job, the care had been decreasing in quality over the year before we left. Finally, I grew concerned that she was no longer safe there. I know it is a big step to move someone with memory issues, but I felt it had to be done. By moving her, things have gotten so much better and she has improved in many ways thanks to the outstanding staff. The facility is quieter with fewer residents with special needs (violent, stealing, etc), and she has her own room. I feel that because of her new location and environment, we have seen a number of small improvements: she is conversing more, showing more independence by getting up on her own in the mornings to dress, making her bed and starting to ask for her purse and lipstick, and MOST OF ALL always smiling more. When I take her out for a drive, she's notices traffic when turning. She is just showing a renewed interest in her world, and I am grateful. Prior to coming to Stephanie Gardens, she seemed to have lost interest in her life and surroundings. The Caregivers and Medtechs are so nice and attentive to her needs - which extends to all the Residents. I'm always informed of any changes to be made and my opinion is asked for prior to any changes except emergencies. Activities, food and any maintenance required are far beyond what we had previously experienced. I have great respect for the Director who runs a well-operating facility, but treats her employees very well and is seen often hugging Residents and conversing with them. The facility is spotless. I am impressed and pleased with all of the staff I have encountered. They may only recognize one "Employee of the Month," but to me ALL of them are since we arrived. By moving her here, both of us now are less stressed and feeling physically better. Thanks for all the Angels at Stephanie Gardens.

They do not walk their talk. Understaffed, high turnover, communication is hilariously terrible.read more

The quality of care has steadily declined over the years which is a shame because it's a beautiful…read moreproperty. Unfortunately wouldn't recommend at this point.

This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.