Ratterman made a very difficult time a little easier. Especially Janet, our funeral director, was…read morealways available, compassionate, and super helpful in guiding us through this process. She even managed to write a wonderful obituary 45 minutes before the submission deadline, just based on talking to us and gathering some highlights of our loved one's life. I am very thankful to them for them and would recommend them to everyone going through a loss.

Ratterman family are very kind and respectful. Thank you for all you do. highly recommended for…read moreany family memorial.

Beautiful cemetery and the staff goes above and beyond…read more The grounds and the funeral home are very nice.

Worst experience of my life. My Mother passed away. She has a burial site at Memorial Gardens. I…read morecalled them to make arrangements. Emplo told me I had to have the funeral at their chapel and I had to buy the headstone from them. Fortunately, my sister in law told me to call another place. I called Newcomer and they told me only thing Memorial Garden has to do is the actual burial. We went with Newcomer. They were half the price and we had a wonderful service. Do not let this establishment play on your emotions. They should be ashamed of themselves.

Peter was very nice and most helpful for all our needs. It was a pleasure working with him in our…read moretime of need. Would definitely use them again.

So many things have changed because of the Covid-19 Pandemic and one of them is how some funeral…read moreservices are handled. My wife lost one of her Aunts. She was a beautiful alert lady who lived to be 101. When her family told us about the arrangements for her service we were surprised to hear they were going to have a "drive-by" service. We had no idea what to expect as were drove in the parking lot and saw a short line off cars going past the front of the building with the family all standing outside. As we approached the family greeted us, all wearing masks and social distancing. They opened two large glass doors for us to get a clear view of the open casket. We exchanged words with the family and then drove off. It was clearly one of the most unusual services we've ever attended and certainly not like any previous ones we've attended.

Honestly I didn't have much time to make an informed decision about where the coroner sent my…read morefather's remains. This was a total unexpected and devastating discovery. If I had been given the time I would've chosen a cheaper funeral home. This wasn't the fault of Newcomers though. Price was the main reason for the 3 stars. I also had an issue where the attendant made a joke about my dad's unique hobbies. My dad had an eclectic collection of interests, yes they were humorous, but I felt that it was poor taste poking even a tiny joke during such a delicate period of life. When I picked up his ashes they placed his urn in a reusable shopping bag. The desk staff told me to hold the bag from the bottom because we don't want him falling out the bottom. Another poor humor, during a time when im holding my dead daddys ashes. Humor was not appreciated

Very good service, mom died very good service. The value is one in a million. The service requested…read morewas a funeral cause my moms dead now

After 16 years of a carefree, opulent life, my "fur baby" passed. Because this happened early on a…read moreSunday morning, I thought I would need to wait until Monday before taking her anywhere. We decided against burying her in our backyard because we didn't want any wild animals to dig her up (my heart, soul, or psyche would not have been able to survive that). We called a few places around town to get prices of pet cremation and any other associated services. The man who answered the phone was kind, understanding and soothingly efficient. His already soothing voice became much more empathetic when he found out that I had just lost my pet. He gave me their prices and explained exactly what those cost included. They have different prices based upon how you want the cremation to occur and then upon the weight of the animal. They offer 3 levels of cremation: individual, double and group. Plus, depending upon the level you choose, their prices include a framable certificate, a marvelous, decorative, wooden box for ash storage and memorial display. The individual and double cremation options offer the certificate of authenticity, which states that the ashes that you received are actually from YOUR pet and not from someone else's. In addition, at no extra charge they will ink the paws and nose to put those prints on the certificate. I was completely satisfied with the tentative services and the expected outcome. Once we took my pet to their location, one man received her while another man (Chris) took our information. Although, the man that I talked to earlier on the phone took my information and noted that I wanted the nose and paw prints, Chris did not ask about that service nor did I remember to state it. In my grief-stricken, cloudy mind, I assumed that the information from the earlier phone call would be linked to this intake information. I didn't realize that little omission would return to haunt me. A few days passed and they called to say that my pet was ready for pickup. Quite somberly, I was actually able to drive to get her (I wasn't sure I would be able to do that). A lady greeted me immediately, and ushered me to follow her to the office. There I received a nicely paw-printed recyclable paper bag with a beautiful wooden box and a certificate of authenticity inside the bag. The presentation was really nice. Imagine my hurt when I looked at the certificate and saw no nose or paw prints. When I asked about the omission, the lady told me that she would check to see what happened. After a few minutes, she returned to tell me that they were unable to get any prints from my pet. Her body language was different as she told me this information and I got the impression that she was not telling me the truth. Especially because I know the position that my dog's legs and face were in. Her paws were straight and flat and her nose was big and black. The only way that they couldn't get the ink was if they didn't know to try. While I realize and accept that this was a miscommunication, I would rather have been told the candid truth and not a "canned response" to appease a grieving person. Other than this, I was really pleased with everything else.

Thank you to all of the staff for funeral and visitation services. I highly recomend Highland…read moreFuneral Home. Chris and others did an amazing job working with my family.

Owen handled my father's funeral last month and they were very warm and professional to work with…read more The minister talked to me and my children before the service throughout the morning to learn more about my father and using the things we told him he made an excellent funeral service and we were able to remember the many funny times we had with dad. I told him also about this song my dad always sang being silly "You'll never find..." and the minister knew right away that it was Lou Rawls. A while later they found me in the visitation and he called me to his office and he wanted to play the song for me. He had it on hand! He asked me if I wanted him to play it while we were exiting the service and I said yes! It was perfect. He even made me a copy of it to take home with me. These folks are wonderful. They also handled my grandmother's death in 2012 and I remember them being excellent then as well.

Owen Funeral Home has handled both my Father's (2004) and Mother's (2015) funerals with such grace,…read morestyle, and professionalism. You cannot ask for better service. Yvonne was my funeral director handling every detail for my mother's service recently. She provided excellent customer service, helping me with all the minute details such as: - coordinating all details of the transportation of the body from PA to KY with PA funeral home - death certificates - obituary notice - visitation service - funeral service (every last detail including music/picture video/coordination of gathering at a restaurant afterwards) - burial and coordination with cemetery I cannot say enough good things about Yvonne and the staff at Owen Funeral Home. It does make a difference that they're family owned and operated. And, I might add, my mother's preparations were all handled via phone and email as I lived out of state. Again, every aspect was handled with care and respect to both my deceased parents and to my family. And, we are so very thankful for this during a stressful time.

After having two family funerals at Arch L Heady on Westport Rd since 2013, I cannot say enough…read morepositive things about how nicely they helped us celebrate the memories of our loved ones. In both instances the staff were warm, empathetic, and professional. They thoroughly answered any questions that we had throughout the funeral planning process. Although one of my relatives died unexpectedly, the organization and knowledge of the staff at Heady helped to streamline the process of planning a memorial service and celebrating their life. Everything from choosing music to publishing an obituary to arranging for a small meal for friends and family on-site after the service was attended to with ease. They made us and the other friends and relatives feel welcomed, which is exactly what we needed at that time.

I went to a funeral for Steve Williams and I was horrified at the lack of respect they had for the…read morefamily. They set up a few chairs for the family and a few for guests . The rest of the people had to stand during the funeral. Immediately after the funeral they escorted the widow in the office to pay. I don't think it would have taken much effort on their part to bring a few chairs in and to have given the widow a few minutes after the visitation was over

Every service I've gone to at Stoess has been very respectfully put together. The staff is kind and…read morevery helpful. there is plenty of space for larger services. Stoess is a big part of our community.

Thank you for the beautiful memorial service for my brother. You went above and beyond for our…read morefamily.