Two words: Serve.Us!…read more That's exactly what we found upon inadvertently stumbling into Midwest RV. (Long story short: we flew from Ohio to Kansas to look at specific trailers with one of Midwest's "competitors" [loosely defined "competitor", in retrospect]. We learned things about each trailer only AFTER arriving and that would have likely kept us from making the trek. Frustrated, disappointed, and heading back to Ohio from a failed mission, we noted a trailer on Midwest RV's property and thought 'what the h*ll, we can always look.') Two words: Smart.Decision! It was 20 minutes to closing (ON A SATURDAY EVENING), and without missing a beat, one of their SERVE.US (v. sales) reps offered to open up the slides for us to better view the interior. We both hated accepting the offer that close to closing time, but otherwise a wasted trip AND what we had seen with the slides in looked really good. Next-level service: They offered to pull the trailer over to the building, hook it up to electric, and power on the a/c (it was a SUPER hot day). They suggested we go get a bite (with recommendation - the little place d'town was very good!), come back, and they'd leave it open for us to check out how well the a/c worked (and it did). Through calls and text we were able to negotiate a deal with Larry "Bighorn" (owner) on what we're very happy to have stumbled upon. Also, through calls and texts were we able to work with Larry to secure a transport* from Kansas to Michigan. *Rocky, was also nothing short of a kind, cautious and careful, professional. While there were some (unforeseen) issues that arose with the camper upon arrival and habitation (some rookie-owner, some mechanical), Larry was readily available to walk this rookie owner through both. One of the unforeseen issues required transport to a local dealer for repair. When that dealer was unable to return the trailer, two words: Larry.Bighorn. Upwards of one year after purchasing from Midwest RV, Larry was AGAIN able to be counted upon with the constant serve.us. that we'd come to know and appreciate. Not only was he able to locate another transporter for us, but Boyd was just as professional as all the others we'd come across orbiting Larry Bighorn. Midwest RV, Larry Bighorn - his staff, and the transports he was instrumental in arranging - have been nothing short of a timely, friendly, knowledgeable, and attentive group of business professionals with impeccable follow through and follow up. Perhaps evident, but I cannot say enough about the level of serve.us these folks have consistently doled out. This, coming from an individual with years in the service industry under her belt. (Or, said a with a bit more crass - a service snob; alternately, service witch with a 'b.')

Had a power surge and consequently an electrical system failure on our travel trailer. Since I was…read moreclose by I went to the shop and spoke with Adam. He told me to bring it in. I was back within 30 minutes. He told me he would check it over and give me a call. The inverter, microwave, and refrigerator were fried! He told me he would order the parts and have reassembled and ready to go within several days. True to his word he called several days later. It has now been about six weeks later...we have had opportunity to camp and test the system out now. Everything works like new! I am very pleased with the work performed. Adam Gentry, whom is the Shop Mgr., was a life saver for us.

‍ ugh, this is upsetting but we are very disappointed in how they do business. My husband and I…read moretravel with our Travel Trailer. We were home after a long stent in Nevada for my husbands work. We had a water leak in the back of the camper. We specifically wanted to get this fixed so, since we had time we scheduled an appointment. Along with other things like lights, electrical, outside kitchen and grey pipe needed some maintenance. They assess and say it totaled (the floor is damaged due to the water leak) we should get a new one... No, we don't want to do that. We have extended insurance which Helps. They say they identify the cause of the leak. They keep the camper for about a month maybe a bit longer. So we pick it up after they are done.. about $10,00 worth of work. My husband and I leave for another job.. we hook up, water starts spewing out of under our camper!! Fixed the leak? Identified the problem?? I think not. Long story short they "bypassed" the water heater and didn't even look at it. Nor did they hook it up to see if they fixed the issue! I WISH I would have taken pictures at its state when we got it back. Nails, towels, screws and dirt ALL OVER THE PLACE! Now, they want to say they did nothing wrong! You didn't do your job! Nor did you check your work so no you didn't break the water heater but you HALF ASSED YOUR JOB and didn't check to see if you actually fixed the problem. We also had a new leak in the bathroom sink where they didn't attach it securely.. they would have know that if they hooked it up again to water!! Don't use these people for maintenance on your Rv or TT. They won't even admit to doing a shit job. They paid for a maintenance man to come out and check it out. They should be responsible for everything but NO they won't take responsibility. So we are assed out money due to their negligence. This is what I got back.. this is $10,00 worth of work.

Very disappointed is customer service at this place. We traveled from Pella Iowa to purchase a 2022…read morefifth wheel September 2021. We were missing a a awning cover when we picked up and they told us they would mail us one. Never received and of course when we emailed or called CS no one would return our call. Finally when we did speak with them and now it is end of February and still no cover. Their answer was to go to Grand Design to resolve and they have not helped us either! You spend the kind of money we did on RV you expect to be taken care of.....I would definitely not recommend Lifestyle RV. TERRIBLE SERVICE.

Met these guys at a local RV show. I was undecided about purchasing a travel trailer so we were…read morejust window shopping. One of their trailers caught our attention and we found ourselves repeatedly coming back to it. Kyle, a rep from Ottawa, wandered over on our 4th or 5th visit and asked if we had any questions. Not wanting to be subject to some high pressure sales I said no and he informed us to simply call him when we did have any. Well we hung around that trailer for a while discussing whether to buy it when Kyle came back. I asked him to work up a full final price quote (price, tax, fees, etc.) and he did. I then said we wanted to i discuss it further and he left us alone. At this point I had some doubts if this size trailer would be suitable for us I found Kyle and asked if they had a particular model (from the brochure) there and they did. We looked at it, Kyle again workEd up a final price quote, and we decided to buy. That was Saturday; in the past 3 days I've bombarded Kyle via text with numerous questions and he's always responded promptly. We picK it up this coming Saturday and I'll update further then.

From the owner: At Ottawa RV, LLC we strive to be the best RV Dealer in the area. We want to serve our customers…read moreand their families so that they can make memories together! We offer many services, such as, RV Sales (new & used), RV Rentals, RV Parts & Service, Stealth Box Trailers and Uhaul. We carry KZ travel trailers as well as Viking pop-up trailers. Our used inventory is changing everyday, let us know what you are looking for. We look forward to working with you!

Friendly and professional service. Always willing to explore multiple options and provide unique…read moresolutions.

Might be the most untrustworthy company o have every felt with. The plumbing fell off the 2nd day…read more The fittings were not glued. I'm a plumber by trade. Then the deposit with cut by a quarter after insignificant mileage charges. Don't get my started on the old man showing the RV the 1st day. ​​

Overall the experience was quick and easy. Steve was friendly and made it a mostly painless process.read more

If you don't know their rules.... You better learn them. We bought the camper new and took it in…read morefor service in about a month. First time use the AC failed both days while sitting in the sunshine. This was explained in detail. The attendant said the AC was tested "for 5 minutes" and no problems were found. To have them test over a period of time, as requested, we had to get back at the end of the service line. Two more weeks. Fix the missing trim - NO. All other questions were dismissed. We had to ask to have residue from stickers off the front and the AC cored wasn't put away correctly. ALL the lights inside were left on. Glad I checked before leaving. They did fix the front door so it closes without being slammed. ..... all-in-all... A very disappointing experience.

Update below We took…read moreour class a Winnebago and to get a refrigerator repair, awning repair. And a new awning for the over our door. The refrigerator repair was covered by our insurance company due to the converter being bad. After we got The motorhome back, we noticed that the Top of the refrigerator, touching the trim and it was catching the freezer door as we open and closed it. We called them and took it back down there and when we got it back the freezer door, then was substantially farther out than the bottom of the refrigerator. We called and they told us to bring it back in which we did. After we brought it back in and got it home again we noticed that the guy just put wedges underneath the refrigerator well first of all we got it back and we knew it was uneven so we took it back again and he put wedges underneath the refrigerator and then told us it was level and charge is $50. After we got home again, it was uneven in that the refrigerator was still well. The freezer door was still farther out than the refrigerator door. I took pictures of it just to verify. Now we were on our way to Texas. And we noticed that the freezer part is out even further about almost an inch farther than it was before. My Husband kid pushed back the top of the freezer and it pushes back but there's no way to keep it back or to level it. We are afraid that The refrigerator will soon either go forward too much and then make some damage or we won't be able to fix it. We are highly disgusted with the workmanship. This dealership provided us. After three times taking it back and now it's worse than it was before. We're leaving Texas on Tuesday to come back home and My Husband is going to try to do something to fix it to level it. Also, because it was on level, the refrigerator door won't stay closed upon traveling so we had to buy a child box for both the freezer and the refrigerator to stay closed. Be aware of this dealership/service. Update: Upon advisement of Wilder RV, see their response, we took our RV to another dealership for repairs. One of the issues was the refrigerator that was replaced. As stated above, the top stuck out and was not level. According to wilder, the only thing that could be done was put shims at the bottom to level it out. They said that two technicians looked at the situation and came up with the shim idea to "fix" the issue. After taking our motor home else where, here is what they found. They found that the top mounts for the fridge were there, but were not connected to the fridge they needed to pull the fridge out and attach the mounts and reinstall. This repair is going to cost us $416 to fix. And because they charged the repairs to our extended warranty, we are not able to resubmit that claim. As he stated in his response that these repairs were paid by our extended warranty company so we had little to no out-of-pocket expense, but they did charge us $50 for the refrigerator adjustment. The manager said he would waive the fee if I changed my review from one star to a higher star review. Obviously, I would consider it if the work was done correctly. So I stand by my review. So my frustration is because we had no out-of-pocket expense and it was charged to our extended warranty. They would get paid no matter what. So now again we are out $416 to fix which should've been installed correctly. The other issue that we wanted them to fix was the door handle on the outside of the couch that slid down when being used. They did put another lock on the coach, but it still didn't work after a few uses. The other dealership found there are no outside seals. That added a little thickness and help keep the lock from sliding. They put a silicone bead on the inside of the exterior half of the lock mechanism. They found that screws were bottomed out and not getting any more squeeze on the lock. They removed some material to bring the 2/2 closer together found that the outside handle would not unlatch the lock once in the correct position, they adjusted the lock mechanism to factory specs. That was also charged against our extended warranty. So this is going to cost us $207 out of pocket something that they said they had fixed before.

We had a good experience with the warranty work we needed done on our RV. The service advisor,…read moreTrey, listened to our concerns and was helpful.

Great friendly service. Got us in for our RV winterizing quickly. Prices right in line w other rv…read moredealers. Will be back Thanks everyone!!

Do not go here for repairs. Took our fifth wheel for warranty repairs, and first they took…read moreforever, but more importantly they caused damage to our fifth wheel. There was zero remorse and we were treated as if it was our fault. The service manager was very rude to me. Stated they give priority to their purchasing customers. Okay, but you damaged my brand new fifth wheel. If you want SLOW and horrible craftsmanship, and to be treated poorly, then this is the place to go.

We loved our VanDOit experience from first glimpse of a rig through the ordering process, the…read moreagonizing wait, and the final reveal. They were amazingly helpful all along the way. We felt like family. Now comes the adventures and fun of making it ours! "Cool van!" has been the greeting everywhere we go! So great to roll our mountain bikes in and out! Love the security of having them contained. Thank you to all the hands at VanDOit who made this dream of an adventure van possible.

Thanks VanDOit for helping me understand what it feels like to be a celebrity every time I step out…read moreof my van! The world seems to share my ecstatic enthusiasm for this incredible product every time someone passes by the open doors with a glimpse inside! It's truly the most remarkable van conversion on the market with a final product that's as much about style and functionality as it is about durability and performance! Imagine Pimp My Ride meets adventure vans in a way that's still incredibly affordable and the result is VanDOit! Is it weird that I'm sleeping out in my van even when it's parked outside my house??

Did a great job removing the carpet and replacing with lvp. Be aware they dont accept credit cardsread more

Very knowledgeable and honest. Fair price for work performed and camper storage. Highly recommend!read more

Okay, I must say that I have the most FUN experiences at Transwest, even though I am spending a bit…read moreof money (almost all on necessary repairs). Lynette, Brad, and Greg, and front desk Brian have just been a blast to interact with, and I feel like they are old friends (yes, Brad did have a birthday about a week ago, so maybe that's why....lol). I needed an air conditioner, refrigerator, and hydraulic lift replaced in my 2005 Elite trailer. But, because they were so much fun, I ordered a new awning. Well, I WANTED a new awning.... Seriously, I have had nothing but completely professional, friendly, understanding, helpful interactions with the staff, and I have recommended Transwest to my friends, who honestly, were happy with them too! Belinda

I purchased a brand new Newmar Kountry Star RV from Transwest this past March. Used it one time in…read moreearly April to go to Galveston. when We got home I took it in for some minor warranty work. They had the unit for a few weeks. Called to say my warranty work was complete however my digital dash was no longer working. This unit is built in a freighter chassis, so I was required to take to them for this warranty work. This was in early May. Long story short my RV is still not usable to this date 8/14/25. We haveowened this unit for over 5 months and it has only been usable for a few weeks. I have made multiple attempts to have the manager "Derek" return my call to rectify this problem he has never called me back. Would highly recommend never to purchase any product from this dealer.