This review is more for Arc'teryx as a company and not as much for the store location which was good in general. I had six-year old Beta SV that was delaminating so I submitted an online warranty claim which included photos of my issue. Arc'teryx responded promptly and offered to give me a voucher for the retail value of my jacket. I dropped off my jacket at the La Brea store, received an online voucher and purchased a new jacket that came in two days. That's what I call customer service and standing behind their product! read more

Premiere retail location for the Premium outdoor clothing gear. Up-to-date item selections can be found here, along with information directly from the manufacturer. Item selection is also a specialty here because they will carry specific items and colors that are not available at distributors and authorized retailers. Service and value are on par with its branding. Once backed by some real mountaineers and rock climbers, Art'teryx is now gone the way of Carhartt and has become quite the label to be seen with. Quality of materials is still driving their higher-rated items and still holds a good following of serious enthusiasts. read more

Shoutout to Jaya, Chris, and Richard. Even tho I don't live in the same state, this is the place to find the coolest and most helpful people and the sickest outdoor gear. Arc'teryx has always had an edge when it came to design, however now more than ever it's become such a versatile staple piece with form and function that I could find endless excuses to create stories in my head that everything can be used everywhere. It's been over 18 months now that I've had my Sinsola hat and she's going so strong. There are absolutely no regrets for the extreme high quality and value that my gear has provided for me. Sun hat with the wide brim for the win is an small investment in the present for my skin to be happy for the rest of my future. read more

This location is pretty big and has a great selection to choose from. The brand itself is definitely pricey, but is well worth it when you think about the quality of the clothes and accessories that you are buying. The staff here is very helpful and kind. I had some inventory related questions and they were quick to answer. read more

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My wife and I were walking around the neighborhood when we spotted this Arc'teryx store. It reminded us that our youngest son had been asking for a new jacket. We're from the SF Bay Area, where the weather changes a lot, but most days the mornings and evenings stay pretty cool. Big thanks to Sam for helping us pick out his first Arc'teryx piece. He asked what kinds of activities our son likes to do, and we figured out the right one together. Our son sent a photo to confirm it looked good. Teens seem to love one answer responses (if any). We felt welcome right away when we walked in. Sam was super friendly and knew his stuff. You could tell he's passionate about the brand, told us a bit of the history on how they got started in Vancouver. He explained about the waterproof zippers and how Arc'teryx keeps improving things for the better. I was impressed with the quality of the fabrics--they felt tough and well-made. When our son tried the jacket on when we got back to the bay, the small size fit him just right--he's a slim 5'7" teen. We'll definitely come back and tell our friends to check out this store. Everything was clean and tidy, which shows they run a tight shop. Arc'teryx has new fans thanks to Sam. read more

Till today, after a decade, my navy blue cerium jacket still looks like brand new. I also have a few gear for different outdoor activities. This brand utilizes top notch premium quality materials. Technology in garment form. Finally, a retail store opened up. Unfortunately, REI only carry limited items and it's the main reason to pay a visit. It's nice to see the whole shabang in one space. The staff were helpful and introduced me to their newest products. It's pricey but it's worth it. Light and comfortable. If you like Lululemon then you will like this product and then some. read more

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I cannot stop wearing the pants and boots I got at Arc'teryx. The boots have been indispensable in Canada. Tge pants fit perfectly. I'm a customer for life! read more

Rip off. Sent in barely used jacket for repurchase in their "re-bird" buyback program, they claim it does not qualify but won't explain why, and they just kept it without paying me. Basically stole my things with no explanation, very unethical. read more

Didn't even know an Arc'teryx store existed in LA. And I was told it's been here for more than 10+ years. Came in and got me a Beta AR. Only complaint is they don't give military discounts. A company like this really should. read more

Came here Christmas Eve for last minute gifts. This store has limited selections and their customer service was not great. I advised the staff I was looking for a gift for my brother and was sold a women's jacket. I didn't realized this until I got home when I checked the receipt read more

Completely incompetent staff working there. One guy was on the phone helping someone and then went back to check something (fair). The other guy was zipping up jackets in the rack being oblivious while the front was forming a long line of customers trying to buy stuff. Finally the girl just had no idea what she was doing. I had asked her for a harness size. Said they didn't have it in store. Then I asked her the difference between the women's and the men's harnesses and if I could it's get a smaller size in men's. She had zero clue that I was talking about. Lying and saying that the only difference between the gendered harnesses was just the size. Wow so dumb. Can the manager please hire some climbers since it is a climbing brand? I recommend just ordering what you want online and save yourself a trip read more

Insanely helpful and knowledgeable staff, the whole team in there is absolutely on it! Shoutout Sam for hooking me up with everything i needed and making it so easy... will be repping Arc for life. read more

More overpriced garbarge. Bought a 450.00 down jacket and it sheds feathers like a bird after two weeks. Do not buy anything down filled from this company as the material is so thin you can see what is inside the jacket. The zippers are cheap plastic. Bought a Beta AR Shell jacket with Gortex and it absorbs water like a sponge. The quality of these products are simply no good. They do not back their products either. Avoid Arc'terx at all costs. They are made in Vietnam. read more

Arc'teryx - Feathers flying out of this shoddy workmanship. - Sports Wear Near Me - Los Angeles, California

I love arcteryx and I'm so happy that this store opened up nearby. 2 downsides... they NEVER have sales and parking is horrible. I called and asked if parking is available and they said they had 1 spot in the back open. So they let us park there. I would much rather purchase my arcteryx gear from rei or other sporting goods stores since they have sales from time to time. But overall, employees there are very nice and helpful. read more

I stopped by this location and picked up my first Arc'teryx piece - Beta AR Jacket. The location is great with street parking in front and a parking garage right down the street. The staff was super friendly and made the process super quick and easy. read more

Arc'teryx - Beta AR Jacket - Sports Wear Near Me - Los Angeles, California

The store is beautiful but the employees aren't helpful and are very rude. Would suggest to ARCTERYX they pay closer attention to those running their locations. We were shopping for new winter jackets and clothing and made the trip from Pasadena to purchase in person. The employees sat on their phone the entire time could hardly muster a "hello" and offered zero help. Would recommend shopping online or at REI where you'll actually be treated respectfully and can get assistance for a large purchase. FJALL Raven is next door where you'll find no ego and really helpful people. read more

Ladies and Gentlemen's Is really sad to hear the alternatives the you guys offer. I have been an arc'teryx believer for a long time I just bought the Jacket last year and I start wearing this Jacket the month of March and April so wear and tear as you saying is kind of silly. I can put a Patch myself I am sure I can afford that and you guys telling me to sell my garment for 90.00 CAD if feels more like an insult I used too believe in you guys but Today you guys make me change my mind. You Enterprise company is not the same no more Honoring warranty. wearing my Jacket and all the sudden white feathers coming out from below the front logo. is really embarrass because I used to consider this garment a top notch. but this little conversation and the choices you guys put on REALLY SUCKS THIS IS GOING TO BE THE LAST TIME THAT I SPEND A DIME IN YOUR PRODUCTS. I am posting this.... read more

Super amazing staff! Especially love Sam and Nick! Nick knew everything about everything in the store, even his coworkers were asking him! Love this stores vibe, will definitely be coming to this store to do all My Shopping! read more

There were roughly less than 15 people shopping around the store and they still had people lining up to get in.

Hard to knock the store itself, or the employees, or the goods-- when you are shopping Arc'teryx, you know you're paying high prices for high-end goods, and hence you already know what you're getting in to. And it's definitely good to try on expensive gear beforehand, especially considering Arc'teryx's eye-watering prices, which are higher than even many of their decidedly-not-cheap competitors (!). However, the store itself is... basic? Even when spiffed up for promotional events (looking at you, Ikon Pass), it's clear it's basically a cube-shaped space that sells clothes. And it doesn't aspire to do more, or to distract you with shiny things. Which is actually perfectly fine. But it's also hard to justify a higher rating than this for "perfectly fine." read more

What is there to say about Arc'teryx? This is the go to shop for gear for climbers or just normal people who are looking for technical fabrics. I've been to the shop a few times and no a few people at the store but the shop always delivers. The workshops and events are always great. Parking can be tough but manageable. read more

Their store only sells the absolute highest quality merchandise with a moneyback guarantee. The merchandise is not cheap, but I believe it is worth it in the long run. The staff is friendly and helpful. I had to bring something back and it was done in minutes with no problem whatsoever. I recommend the store and the merchandise. read more

Johnny, Chris, Vivi, and the crew are amazing and provide amazing customer service. They show a ton of enthusiasm for the brand and are amazing ambassadors. Johnny is always prioritizing the customer first and it's been a great pleasure to shop at this location! read more

This is by far the best place to get the most high tech outdoor and skiing gear. Their staff is highly knowledgeable and they explain all the features of their products. I believe all their staff either skis or snowboards and hikes so they use this gear and know it first hand. I was helped by a salesperson who greeted me as soon as I walked in and assisted me with getting my sizes and colors. We spent about an hour and I could not be happier about the results. Thanks Arc'teryx! read more

Arc'teryx makes some of the highest end outdoor gear around. The gear is excellent and the company policies (replacement, repair) are as well. The store is lovely and everyone who works there is friendly and helpful. The gear is very expensive, though, so be warned. However it is long lasting and as I mentioned the company has excellent repair policies. Very glad to have this store in the neighborhood as I'm a gear junkie, and even if I usually don't buy anything, it's a great place to check out the latest gear from one of the best. read more

I'm in line right now for the event tomorrow morning! They are doing a climbing event right now and have pinks catering. read more

Arc'teryx - Grand opening! - Sports Wear Near Me - Los Angeles, California

The service here is great! I came here to replace a two year old jacket. Sadly the model was no longer made, but the store was still able to get me online credit for the item. Even though I didn't buying anything, the staff was still nice and curious. I own plenty of Arc'teryx products and will continue to support the brand. read more

#3! I'll take the beer. Great staff and director! Welcoming and professional- really gives off a good first impression to this awesome brand. read more

I needed to place a large order for an upcoming client event in Tahoe. I was referred to Atc'teryx's La Brea location, from a colleague who placed a large group order with them, for a previous ski trip. I had the pleasure of speaking with quite a few people, but I can only remember Annie's name, but all were tremendously helpful. Annie assisted me with narrowing down my selection and checked inventory, all the while I didn't honestly know how many jackets I actually needed since the group numbers were not final. But she assisted me as if I were buying the product that day! After a few days of back and forth's, I realized there was a location in my area, and Annie assisted me with that transition and connected me to their Palo Alto location where the service there was identically excellent. Cameron and Brie are absolute angels, and both were very patient with me. Brie helped me strategize and gave me peace of mind by placing an expedited order for me and even referred me to a local Embroider. She also offered to take my order once it arrives at their location to the embroiderer!!!! This gesture I would never expect, and yet it was offered-wow! If you need an example of what going above and beyond is -this is it! Arc'teryx definitely knows how to hire great people! Their customer service is beyond what I expected, and I KNOW customer service, after spending over 15 years in hotel/hospitality. Arc'teryx has a customer for life! -LaChelle E. read more