Took $1800 from me 6 months ago , gave me the run around telling me his coming and then cancel , I…read moreasked for my money he tells he sent a check , but I never received any when I ask him again , he said he'll send another check , lies after lies , unprofessional.

Our first attempt to use of Moran was an appointment was for 7 am. A few days before that, we got…read morecall to say that they'd had an emergency at a school...so they rescheduled us. The second appointment was for 7-8 am, we waited till 7:45 am. Since no one from Moran called us, we called them. A female said they had an emergency and she guessed that he would be here in another hour or so (we had a dental appointment that interfered so canceled.) We made third appointment, then discussed this lack of professionalism and customer service. This first appointment was to lead to an annual service contract, but given the lackadaisical treatment can we trust them? Unsure, we are still mulling that one. And an emergency for HVAC when the lovely fall weather is 50 at lowest, 70 at highest? In January when it's freezing, yes--but really? Decided to try another company.

Tim was fabulous! Arrived in the window he offered, stayed until the switch worked perfectly…read more Of course, when he arrived, the switch that wasn't working, worked! I promised him it wasn't working in the previous 3 days! He tested it three times and then on the 3rd time, the switch didn't work. He identified the issue and made the repair. Then he tested it 3 times again. I'm so relieved the issue is corrected. Now, I have found an electrician!

My husband and I recently purchased our very first home and found some electrical issues during the…read moreinspection. Tim has gone above and beyond to diagnose and repair our issues, all at a fair price as well. In addition, he is super personable and great to work with. Our outside lines are now all sealed and weatherproofed, our box is labeled and sealed, and we have an awesome outside stoop light on a timer (where an open wire was previously). Tim is wonderful, and should we have any electrical issues going forward, he will be the person we call.

Excellent service. Fast and clean. Sometimes all the qualities I just mentioned don't matter and…read moreyou just need SOMEONE asap. Somehow the stars aligned and we got George on the day we we really needed a plumber. I already had an appointment for a bigger company but it was two weeks out, After a couple rounds of phone tag (I have a habit of keeping my phone on silent for inexcusable amounts of time) George came over and fixed what needed fixin'. Also, his billing sheet says "No job too small" So that's great to know, as well.

I called George for an estimate on replacing an oil boiler with a gas furnace. He immediately came…read moreout to take a look, was very honest, knowledgable, and reliable. He serviced and replaced my gas furnace with a more efficient furnace and was willing to take the steps to go through the tedious process of obtaining a Mass save heat loan. He also took a look at a toilet that I was told wasn't anchored and told me that there is nothing wrong - I appreciate his honesty as a new home owner. I will be having him install a shower due to his great work and I highly recommend his services.

Simply the best. I needed my boiler replaced and caught Gary at the right time as I'm in the…read moreBoston area which is not where he typically works, but we chatted and he agreed to drive to my house. I knew of his reputation from a heating help board I had been on in the past and knew he was the guy I wanted for my install. When Gary says he'll be there at 7am you better believe him. He showed up on time and went right to work. His lead plumber came shortly after and drove what I'd call a mobile plumbing shop. These guys don't mess around, they had every tool and fitting imaginable and I couldn't have been more impressed, except for the fact they were heads down all business the whole time they were here. Gary was here from 7am to 6:30pm and spent the time to make sure everything was perfect and that I knew all of the features available before he left. The quality of the work was beyond impressive and we couldn't be happier! Btw, the boiler is a Viessmann and it's awesome, I can monitor it from my phone and on a recent trip I was able to lower the domestic hot water while we were away which saved us gas.

Wilson Services come by for two jobs in the past month, replacing a hot water heater and updating a…read morepart of the heating system. The crew did an excellent job in both cases. Definitely a cut above the competition.

Steve is the best! In October, we converted to gas heat…read more Steve installed the gas pipes in the basement and also a new steam boiler. Steve knows steam heat and explained all issues well. He even bought me a book on the subject to help me be a more informed consumer. Steve's attention to detail is excellent and I am thrilled with the work done. Even better, I can trust Steve to be in my house when I am not home.

This was the absolute worst experience I've had with a plumber. He was supposed to fix a leak in…read morethe wall under our tub/shower. He unclogged the tub, saying that was the problem despite the fact that my kitchen ceiling was dripping water everywhere. He was here twice, once for about 45 minutes and the next morning for about 20 minutes...doing what? Who knows because about an hour after he left the ceiling started gushing water. ...he charged me $157 for NOTHING except an extremely WORSE problem.

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!

We were very happy with the installation of a complete forced hot water furnace system. They…read moreperformed high quality work. The work area was left spotless. Wayne is a very personable and knowledgable plumber and very easy to communicate with. I highly recommend Rutland Heating and Plumbing to anyone looking for furnace repair or installation. Roger & Jan Steele

I had issues with my 40+year old boiler not working very efficiently, I contacted Murphy Mechanical…read morethrough several references that had previously had work done by them, he explained to me that my boiler was very inefficient and that with current technology and systems, that with a new system almost 90-95% efficiency it would be cost effective to have a updated system installed and that I would see immediate results in my heating and a/c bills. I couldn't be happier with my new system, and with the service Ryan and his workers installed and provided. I would recommend him for any service or installation needs. He is very personable and explained everything to me in detail.