Back in 2022 a man from Arctic Refrigeration came to my home to fix my Buderus as I had no heat…read more The temperatures were in the single digits. He spent a couple of hours looking at my system and tinkering around but not fixing it. He told me he needed a new part and it would take up to 4 weeks to arrive then he'd be back. I never heard from him again. Fast forward to 2023 when we're -20° and surprise, my heat still isn't working. Again, they are given the information to come and fix the heater. I tell the dispatcher what happened and she reads the notes in my file that say "was advised to stop using secondary heating source." What?!? I have a secondary hearing source? And if so, what does that have to do with the broken one? I receive a call from Jim (I think that's his name) saying "their guy will be by today." No appointment was made just assumptions that I could drop everything and be at the house immediately without notice. I inform him that's not how I schedule my day and he needs to make an appointment. Two days later he calls back at 4:47am!!! and says they'll be by later today. He apparently forgot that I need to SCHEDULE my appointments especially since I'm in California where it's warm. Remember, I have no heat and it's in the single digits at my home. He says to me "well you didn't tell me you were in California." I was unaware I needed to check in with some random, rude stranger and let him know where I was vacationing. I called another company that I've hired in the past and trust. Arctic Refrigeration leaves jobs unfinished and still charges you, calls at ungodly hours, expects you to drop everything to accommodate them and inform them of your vacation plans. I do not recommend this company. ***I would encourage you to read the other reviews as they state similar experiences. Rudeness from company, promises to come back with parts and never did, inefficient work.*** Just don't forget to mention your vacation plans as they really like to know where you're going.

A bit of a communication issue to begin...once that was resolved a tech was at my place within an…read morehour. He was very thorough in his assessment...resolved the issue promptly. I had heat again. I asked him how much it was and he replied that they would send me a bill within a couple of weeks. Most other companies want payment immediately. I would highly recommend Arctic!!!

Heather was a treasure to work with! She was very patient with me with all my questions and…read moreconcerns. Any issues at all were immediately taken care of without a hassle. It was a major undertaking - 3 complete bathrooms and a laundry room but she made it all seem easy! It was great to be able to buy tub, toilets, vanities, mirrors, lights and of course all the plumbing needs. I never knew there were so many different styles and finishes for faucets, and tub/shower hardware!! I won't go anywhere else even if it's just to get a kitchen faucet!

Do not purchase anything from Sandri, sold me a daikin minisplit that has had multiple issues and…read morenow have had 2 employees tell me they no longer install daikin and don't recommend them due to issues, I've had my units for less than 5 years with the most recent being installed 9 months ago. Waste of money.

I am steaming! Sandri Energy installed our mini-splits some years ago. In recent days--and two…read moreyears ago--we experienced a leak in our bedroom closet. At that time, we called the roofers who put in our roof, and they fixed the chimney flashing. We thought this was the end of it, but again, our closet ceiling is leaking. The roofer returned, and checked. All good. He suggested that it might be our mini-split on the third floor that was leaking. I called Sandri, only to be told that our last service call was 2022--and they discontinue service after two years. We would be considered "new customers," and they were not taking on any new customers! How on earth can this be a good business model? This is "customer service"??????

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Gates HVACR recently replaced a failing heat pump at our home…read more The entire work crew was extremely courteous and respectful of our living space throughout this operation. The professionalism and care with which the work was done was obvious,and the entire crew was pleasant and engaging. Our heat pump is humming along perfectly, and we are more than happy with the entire experience!

From the owner: We are a family-owned and operated, full service company, specializing in same-day, 24/7, Heating,…read moreVentilation, Geothermal, Indoor Air Quality, Air Conditioning & Refrigeration services, located in South Deerfield, Massachusetts. Serving the New Eng

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

I would highly recommend Rodrigez Plumbing & Heating. They…read morewere professional and went above and beyond what they had to do. They are genuinely nice people who are very good at their job. They also explained everything about what they had done & gave me some good advice on how to prevent any further issues. They will always be the first people I call if I have any problems.

Had an plumbing estimate done did not get anything in writing no contract and that was a grave…read moremistake , initially $600-800, bounced to $1800, dropped to $1500 as he was unable to install a garbage disposal. none of the valves were installed as requested . We had three leaks contacted Angi's list, sent in a complaint/ photos and nothing was done . I had to get a licensed plumber in to repair the leaks and install the valves . What took him 15hrs , took my licensed plumber 4-5 hrs to repair the leaks and install the valves . Tried to contact Mr Rodrigues both he and Angi's list were not interested in resolving the issues.

Our furnace decided that it was time to quit. No notice! I have a home daycare and needed heat in…read morethe brutal cold snap that was happening. I called MANY heating contractors and no one had an opening- especially since we were not prior customers. Finally, my luck changed, and someone referred us to Hurley Mechanical. So glad that they did! When the company heard that we had no heat, they were at our home in a few hours. They installed a new furnace as quickly as they could get one. The team was courteous, professional, clean, and efficient! I consider the pricing of a brand new furnace and labor costs very fair. Right now I'm finally warm and content :-)

Excellent service. They came on the same day that I called. Service was fast, friendly and…read morepainless. No hesitation to use them again.

When you have leaks and problems of concern, an individual who can explain options such as:…read more I can replace this 75% corroded sink for $120 or the parts for $100. To hear the options and them explain that they can do either but wanted us to understand that it eventually would be best to replace and it's not much of a price difference to replace it versus repairing it. Overall, this plumber went above and beyond and came the next day. They gave notice before they arrived as i had requested. They were professional and respectful. Their prices were reasonable and fair and their work was more than sufficient. If you need a plumber, I recommend Green River Plumbing. Get your pipes fixed right at a good price. And never forget, every company is always learning. This company is not afraid to learn. As a customer and new business owner, i was able to assist them to send me their first invoice using Square. That made the experience memorable for me especially to be able to help them finish their job and for me to pay them. Also, they cleaned up after each job before starting the next area of concern.

From the owner: 25 years of experience in plumbing trade. Fully licensed and insured. Residential & Commerical…read morePlumbing & Heating services.