I purchased a Marquis hot tub a little over four years ago, only to learn that the model has…read morealready been discontinued. I was never informed that this would happen, and as a result, essential replacement filters are no longer available. Within the first two years of ownership, I was also required to replace both the pump and the control panel, incurring approximately $300 in service call fees alone, not including the cost of the parts themselves. Now that critical replacement filters can no longer be obtained, I've concluded that it is no longer financially reasonable to continue investing in this unit. Before reaching that decision, I contacted Marquis to inquire about purchasing a replacement cover. Because this is a single-person hot tub with a unique shape, it requires a custom-fit cover. I was quoted $600 for a cover that Marquis already has in its warehouse. When I asked whether the price could be reduced given that the model has been discontinued after such a short time, I was told the quote already reflected a $200 "discount." For a product discontinued just four years after purchase--especially one for which essential parts are no longer supported--this response feels unreasonable and deeply disappointing.

There is a $150 fee for service tech to come out and look at your hot tub. They did not make us…read moreaware of that when before they came out. They spent 5 minutes at the house. I called the service center and they swore that they told us. Stating it was a "misunderstanding" on our part. We did not sign an agreement or speak of a verbal agreement. Terrible customer service.

We got our hot tub from Haven, and 6 years later we're still enjoying it. Good service (we needed…read morea small adjustment to a valve when it was first set up and under warranty), decent selection, and knowledgeable friendly staff. Recommended.

I found these folks friendly and wanted to go with a local dealer in purchasing a spa in order to…read moresupport local business and get the best possible service. Signed a contract in June for a spa despite a very long wait. Was told that I was buying a production slot for delivery in December, and even asked to initial that I agreed to the delivery date. In the fall I asked to upgrade my spa choice but was told that it was already in production. It is now January and I have been told several times that my spa is further delayed and that production won't start until February. There are a lot of supply chain issues which I recognize, but I am not sure that I actually bought a production slot or just a promise that couldn't be delivered. I don't know why I couldn't make changes before production began. *The good* - Friendly local staff - Good communication, even when the news is bad *The bad* - Cannot delivery on promised timelines. Set your expectations accordingly. I will update this review once the spa is actually delivered.

I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Jay was fantastic He solve my product issues and got me…read moreinfo on how to make a claim was completed within an week Big Green Egg and the Pool &Spa House were fantastic Thumbs Up

Have been noticing an unusually large amount of water disappearing from my hot tub lately and…read morefeared the worst. Stopped by the Pool & Spa House to see how bad the damage could be and what I would need to do to fix it. Can I just say that Don was the greatest. He totally eased my fears and told me that hot tubs frequently get pin hole leaks in some of the joints and fittings. He even took me over to some of their systems on display to demonstrate where and what to look for in determining the type of leak. The best part was his recommendation of a product called "Fix a Leak" and how to apply it to my system. With one bottle and little expert instruction from Don, I fixed my hot tub in no time and it barely cost me any blood, sweat and tears as I had feared it might. Thanks Don!

Larry L Their…read moreservice was Excellent! Friendly customer service. Our part arrived in a week and the service repairman (Luke) was superb! Clearly the Force was with him as he did a fabulous repair job and was very friendly. Cost of the service was reasonable. We will not go anywhere else for out hot tub needs.

i wish there was an option for ZERO stars. Darin the owner has zero customer service skills and…read moredoesn't stand behind the products he sells. What started off to be a fun and exciting purchase for my family has turned into a complete nightmare. I've never been treated as poorly as we have by Darin and his staff.

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

BUYER BEWARE!! Non transparent charging!!!…read more They quote a $69 service change but then add on fuel charges and an hourly rate of $170. So when they knock on your door you owe them close to $300! They take their sweet time and walk through everything two three four times - generating more hours without actually doing any work. They also won't come out without a cc on file which they charge the moment they drive away. This means you have no idea of what your bill is before your card is swiped. Our simple fix of an issue costs more than a medical bill. I regret calling them and for your sake I advise you don't!

The Pool and Spa House is definitely a 5 star business. The folks that work there are great:…read moreconsiderate, knowledgeable, friendly and helpful. They are 100 percent committed to customer service ! Check them out if and when you have questions regarding your pool, hot tub, or spa !!'

The website won't load. The telephone number doesn't work. Has this business closed?…read moreUPDATE: See reply below. This business has a different name and location. Maybe Yelp should remove the defunct name... or update it to point to the new name. It was frustrating to try to load the old website and get the error message when calling the old number.

We were trying to purchase a hot tub for about a year. We had visited various places, looked at…read morevarious brands and kept coming back here. The quality of the hot tubs, the professional attitudes of Dustin and Nick and the warranty all contributed to us purchasing a J-345 from them. The purchase of the hot tub was fairly simple, they presented options for us, went through the warranty, how to setup the water, the site, electrical, etc. We never once felt pressured to buy a tub at all -- which is unlike some others I won't name. The warranty on these tubs seems to out class anything else in the area as well. This bodes well with me since it usually translates to a quality product. Jacuzzi has been around for years, so the name already has a sense of trust. What struck me the most was how professional they were AFTER we purchased our tub. Still bending over backwards to make sure we were happy, calling to check in to see if we had any questions and giving tips when new things came up. Would definitely recommend them to anyone that is interested in a quality hot tub.