I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Shit sandwich... positive, negative, positive…read more Scott is a good man... Ernest and likable Some people don't know how to run a business... in this case you don't get price quotes before the work so the bill is huge before you realize what you are paying for... deadlines get missed... goofy mistake happen... then it's a weird reconciliation between what happened and if it was fair... and how much do you want to fight over a couple hundred bucks And I would use Scott again. Why? Because I think if I did a better job being clear about what I need from Scott... he is basically good at what he does... and there aren't a ton of options. Look... this guys got some bad reviews... I could have done that but in truth half of what didn't go well was me... so maybe some of those bad reviews aren't fair. My advice... give him a chance but really... really manage the work

I will start out this review, stating that Scott is a nice guy. I am giving him two stars; one…read morebecause he is nice and the second because he seems knowledgeable. We had him come out for a diagnostic on September 15th, that ran us about $220. Scott charges by the hour and our diagnostic ran a little over an hour. He diagnosed the problem (leaky pipe) and told us that he would send a link for us to pay for the part. After some time of not hearing from him, we contacted him, he sent the link, and told us it would be 1-2 weeks for the part to come in. After a week or so, we called/messaged him to check on our part. It was a week of phone tag and waiting for a response. He told us that he had our part and gave us the "go ahead" to drain the tub. He then texted back a couple hours later, after we had drained our tub, stating that he thought that we were someone else and was still waiting on our part. He responded back October 8th stating he had the part and scheduled us for October 16. He cancelled last minute, stating he had another job that ran over and scheduled us again for November 6th. He showed up late, at dark, took time to set up lights (keep in mind that he charges by the hour) and removed foam from around the area he needed to work. After an 1 hour, he stated that he couldn't finish the job because he needed help to get to where he needed to be. He scheduled us again November 8th. He showed up again with help, after dark and told us he forgot the part and would have to reschedule with us on November 10th. He didn't show up on the 10th because he had another job that ran over. He then texted, stating that he wanted to "prioritize" us and give us our own day and time needed to finish repair, which he estimated would take two hours. He scheduled us for November 18th at 12pm. He showed up at 2:15pm with a new employee who refused to help him lift the tub, the whole reason he rescheduled with us. He forgot a part and left at 2:45pm but returned to finish the repair at 3:15pm. He spend maybe 30 minutes working on the tub, fired his employee on the spot because the guy stood there, refusing to work, left to take the guy home at 4pm and returned at 5:45pm. When he returned it was dark (repairs take longer in the dark) and he completed the repair at 7:45pm. The amount of time he collectively spent actually working on the tub was 3 hours and 30 minutes (11/6 for 1 hour and 11/18 for 2.5 hours). We know this because we have a camera pointing in the direction of the tub that time stamped when he came and went and we were home during both appointments. Before he left, we asked him how much time he would be billing us for. He stated, "I'm only going to charge you for three hours (this was including an hour from when he came out to remove foam), even though it was a lot longer because I know it's taken a while to complete the repair." Yes, his equipment was at my house for about 6 hours on the 18th but the actual time he worked on the tub was 3 hours and 30 minutes. It's not my responsibility to pay for errands to pick up forgotten parts or driving your ex employee home. He charged us for 3.5 hours of work, which we paid. There was no discount for inconvenience, which is fine but don't tell me one thing to just turn around and do something different. The tub was finally repaired after two months. We were instructed to wait 72 hours before filling the tub to allow for the silicone to dry. We got it filled and went to plug it in but the cord kept tripping. When we started this repair it was hot and sunny. After we were instructed to empty the tub, it sat empty and unplugged for about 6 weeks. The weather changed and it started to rain. We attempted to keep the cord end away from rain water but unfortunately moisture made it into the cord because we couldn't keep it plugged in, due to the tub being empty. We ended up having to replace the hot tub GFC cord. No, we did not hire Scott to do this. This repair shouldn't have taken two months to fix. He shouldn't have shown up after dark to attempt the repair on multiple occasions, which absolutely added more time. He should have prioritized us from the beginning. He fixed one problem, just to add a damaged cord that we had to then turn around and have repaired for an additional cost. Very frustrating. He is a very nice guy but not reliable. I would not recommend.

2.3!!! I know why....I have used them in the past and it took forever to get and appointment…read more Last month, I called the office, NO reply. I texted the office, NO reply and I sent and e-mail, NO reply. My wife contacted the office and left a voicemail complaining that NO one would return our calls, texts, or e-mails. Guess what....NO reply. We have found another company to work on our hot tub. It was easy to get an appointment and the tech solved the problem on the spot! What a difference a great company vs. a mediocre at best company makes... Don't waste your time, money and hopes on a 2.3 company. There is a reason they have a 2.3, it simply says, go elsewhere or regret your decision.

They arrive unannounced without calling first for appointments…read more Was not pleased with the used spa warranty service. I gave them the opportunity to "make it right", but they would not listen. I will not do business with them in the future.

Outstanding Service from a True Local Family Business! I…read morecouldn't be happier with the service I received from Eric. As a small, family-owned business local to the Portland and sandy area, they truly go above and beyond for their customers. From the very first phone call, he was professional, friendly, and incredibly helpful. The workers that did the repair were excellent too, professional work from start to finish. If you're in the Portland area and need plumber you can trust, look no further. I highly recommend them and will definitely be calling them again!

Eric and Isaac knocked it out of the park! The day before Thanksgiving and I developed a water leak…read moreunder the kitchen sink. I called, they came, and in a couple of hours; new faucet, no leaks! Thanks Guys! Thanksgiving saved!

There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

Helpful and knowledgeable customer service! Great location with lots of merchandise! We will be…read moreback!

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.