I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

Pdq spa service is unbelievable. I believe the text name was Greg was extremely knowledgeable and…read morehe was fast. He answered all of my questions and was able to fix my leak in my hot tub in a matter of minutes. I will highly recommend and I will use these guys going forward.

PDQ Spa is the real deal. Total pros who are responsive, fair, and reliable. We've hired them a few…read moretimes over the years and are always glad we did. This year, we tried someone else when they were closed over the holidays. Big mistake. Thankfully PDQ has since fixed the problem. They can't always come on short notice, but are worth the wait.

BUYER BEWARE! This company installed a hydraulic pump that cost roughly $800, and the job took…read moreabout two hours. The total bill came to $3,000 -- meaning labor alone worked out to over $1,000 per hour. If you're considering this company, get a full, itemized breakdown of parts and labor costs before you approve any work. I didn't, and I paid dearly for it.

Very knowledgeable and responsive. I was super impressed with them and how they handled a…read morechallenging situation with an owner.

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

Started out great . . . We decided our house and our old arthritic selves needed a hot tub. So we…read moredid some shopping. Found an amazing deal at Classic but that has been the only amazing part of this. After finally getting the pad put down and electric run to the tub we were set to fill it and enjoy. Nope Fire it up, test water, adjust the chemistry only to have it shut off and throw error codes. Fine, call and get service out to see what's up. Gent who came out was super knowledgeable and thorough in going through everything to be sure what was wrong. This is where I am now stuck and angry. The main pump is seized from rust. Rust from where? Sitting in the showroom for 2 yrs. That would not be a big deal IF I was not now being asked to buy the new pump for $670.00. Why? It's not under warranty after 2 yrs. From the get go we were lied to. Told we were getting a discount because my partner is a Vet. Wrong, it was to move an old floor model. We were told it had a custom top. Another lie, the top we were given is two+ inches too big all the way around. I was told by service that someone was supposed to show us how to do chemistry for it, never happened or spoken about. Now I am sitting here with a tub that does not work, expected to pay for a new pump or have a useless hot tub. I don't care about buying a floor model. If they would have said it was a 2+yr old floor model I would have said test it first or deeper discount. What really makes it all worse is the lies. It's a crap business conduct, it results in customers that go elsewhere not 'customers for life' like their site says. I will update if/when I get resolution. UPDATE: pump is ordered on the shops dime. Just waiting for it to show up. Cover supposedly has been ordered to replace the one that is way too big. Still not a hot tub yet but working that way. Really thinking I am going to find some place else to service when this is all done.

Cascade Pools built our pool in 2016 and have serviced it ever since. High praise for every facet…read moreof this company. Construction was straight forward and on time& on budget. My interactions with the service department have been so good, responsive, timely and fix anything that comes up. And they're super kind about not telling me how dumb I am when I cause the problem. Service like it used to be- real service minded, timely and accurate and billed fairly! I've loved Cascade Pools and am happy to do business with them! That's all‍

Stephanie Mullins at Cascade Pools always provides exceptional service in caring for her customers…read more Her attention to detail, friendliness makes her service invaluable. and made the entire experience smooth and worry-free. I highly recommend her service to anyone seeking professional pool care.

excellent quality equipment and superior customer service, could not be more pleased. decent price…read morefor the spa. team came out and did a site inspection with very helpful suggestions. delivery was on time and customer service very helpful getting the spa running

I have owned my West Coast Spa for five years. It has been an excellent, reliable hot tub. I…read morerecently needed some service and the company was excellent to work with. My issue was resolved on the first service call and the service team was top notch. I highly recommend this organization.

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

Went to Airport location store where I have gone for years. Store was closed and vacant. Would have…read moreappreciated a heads up online or via internet.

CareFree is absolutely awesome. Their selection is huge, for both supplies and parts. I needed to…read morereduce the chlorine level in my hot tub, quickly, and I was able to purchase four pounds of sodium thiosulfate for $14 from them. I called ahead to see if they had it, and the person who answered my call was extremely knowledgeable, friendly, and helpful. When I arrived, the person who helped me was equally friendly and helpful. He told me that they do free water testing on site, and gave me a free water sample bottle to do so. He said I could bring them water "five times a day" if I wanted to, and they'll happily test it. Regarding filters, he also advised that they recommend bringing in the old filter so they can match it up and ensure the customer gets the correct filter. I was also impressed to see a huge selection of Taylor chemical test reagents available for purchase. If you need a reagent they don't normally stock, they can order it for you. I had no idea this place existed until hydro engineer friend told me about it, and her ability to get lots of parts that "don't exist" from them. I'm extremely happy that she told me about them.