I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Stayed in touch throughout our Government Shutdown delays and cancellations…read more Got us to the airport, in plenty of time, on a morning when there was a multi-mile backup on the tristate. Eddy was our driver when Lee was not available after our flight home had been delayed. He was wonderful. Every driver has been great. Love the service. Highly recommend.

We've been loyal customers of Naperville Premier Limo & Taxi for the past 3 years, and Lee has been…read moreamazing every single time. We travel quite a bit and have used him for at least 25 rides over the years, and he has consistently been incredibly reliable and always on time, even when our travel plans change or flights are delayed. He's friendly, easy to work with, and always provides excellent service. The vehicles are spotless and very comfortable. It's such a relief knowing we can count on him. Highly recommend!

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.

I called this great company while I was desperately trying to find someone who could pick up and…read moremail an item for sale online. I LOVED that I described my situation and was told without hesitation- "Sure we can do that!" AMAZING! Great customer service, great pricing, I called so many companies and no one could help me...But Downers Dupage Taxi did! I really appreciated their help, kindness, and professionalism! Bethany

I called for there service but they were booked and they couldnt come. Which i understood. So I…read morecalled a different service and got picked up by them. I guess dupage ended up coming threw but did not bother to tell me while I was already being driven to my work. I then recieved a very rude voicmail by one of their drivers and they were non-stop, calling my phone. Do not recomend this taxi service whatsoever.

Recently, I flew back to San Antonio. I had disturbing experience with Prominent/ Alliance taxi…read moreservice. Upon arrival at the vehicle, airport staff assisted by handling my wheelchair while I transferred independently. Throughout this process, the driver repeatedly complained aloud that he did not want to transport me because of my wheelchair. His comments were unnecessary. When we reached my destination, the driver removed my wheelchair from the trunk and deliberately placed it in a parking spot far away from the vehicle--out of my reach and with no safe way for me to access it. When I asked him to place it closer so I could reassemble it, he refused, stating, "It's not my problem." He then walked around the vehicle and pressured me to "hurry up" because he had another pickup, despite knowingly leaving me without access to my mobility device. My grandma came out to assist me with my wheelchair. After the incident, I reported the driver to ground transportation.I was informed that his excuse for refusing to bring my wheelchair within reach was that he "didn't want it to scratch his car." I felt humiliated, embarrassed and frustrated with the situation. I'm putting this out there because I don't want anyone disabled to experience what I went through.

Called for pick up from a hospital. They said it would be 8:30pm "at the earliest". At 8:10pm,…read moredispatch called and now said 8:15pm. They knew I was being discharged as a patient, and had staff wheeling me downstairs and it would take a couple of minutes. And since they now changed the time with only minutes notice, it was going to take a few. At 8:25pm, dispatch called and said the taxi was downstairs. I was already on the way down, and arrived at 8:28pm. There was no taxi. Contacted dispatch, who rudely stated that the driver left after "waiting sufficient time". I guess a 3 minute waiting time is just too long, even though they knew I was coming from the other side of the Hospital, and by wheelchair. Dispatch was rude, and

Best taxi service around. They are always on time, helpful with luggage and baby gear! The only…read moreservice I use!!

Hesham was so easy to work with to book our pickup to O'Hare. Willie, our driver was on time, very…read morekind and a pleasure to drive with!

SAFER Friendly Drivers…read moreGood Service Clean Just like family Worth the ride Feel at home

I was very happy with my booking and service through Suburban Rides. I was comparing responses and…read moreprices among a few town car companies and in the end went with SR due to their pricing & service exemplified. On the morning of my very early pick-up, I had scheduled 5am but it ended up being about 5:15 am as the driver had issues finding my office. I ended up walking to the main street to help him in finding me. He played classical music on the way there which in turn made me feel classy. He also chatted quite a bit which I can appreciate most of the time but for whatever reason that morning, I just wanted to kind of zone out in my solitude. Either way, I was pleased for the most part and would book Suburban Rides again for an airport trip.

Ken has always been on time. He gives great directions on how to find him at O'Hare. He is also…read moreflexible when flights change.

After leaving a 14 hr overnight shift at work, I had the pleasure of being flipped off and cut off…read moreby thier irraticaly driving employee. I certainly hope he didn't have passengers in this vehicle. He then used no turning signal and flew like a bat out of hell onto the expressway. The license plate read AD8 4933 at 9 :10 am in Bolingbrook IL on 9/28. A note to the owners of this company, keeping this psychopath on your team of drivers definitely will reflect on your company. I hope you do background checks and drug tests because this really just made me wonder.