The Cleaning? Chef's Kiss. The Customer Service? Absolute Clown Show…read more Let me paint you a picture: I'm sitting in Las Vegas, 2,500+ miles away, trying to coordinate carpet cleaning for my rental property in New Jersey like some kind of long-distance logistics wizard. OxiFresh was my ride-or-die back when I lived there -- their cleaning is genuinely stellar, no notes. But oh boy, did Corporate have other plans for me. I called the franchise location directly and got connected to what I can only describe as a human answering machine with a script and zero problem-solving skills. She asked for my zip code, discovered I was ONE town over from their service area, and essentially said "not my problem" with a smile in her voice. Fine. I escalated to their big, shiny nationwide toll-free number -- you know, the one that implies they can help anyone, anywhere. Same song, different robot. And when I asked if they could at least point me toward someone who could help? Crickets. Loud, echoing, maddening crickets. So here I am, managing a 2,500-mile gap, a time zone difference, and a corporate policy so rigid it apparently can't bend one zip code for a loyal customer. I eventually found a local mom-and-pop shop that's been in business for 38+ years -- and shockingly, they acted like they actually wanted my business. Imagine that! OxiFresh, your cleaning crew is amazing. Your corporate policy department, however, needs a deep clean of its own.

The technician did a great job and was very personable. I will call you the next time I need…read morecarpet cleaning. Mary B P

Prompt, reliable, efficient, effective, friendly service!read more

Really great customer service. We initially had a little problem with the way the carpet was…read morecleaned, but the owner was great about it and came back, addresses all our concerns and fixed the issues completely. Extremely impressed with the customer service and the dedication towards customer satisfaction. We will definitely be recommending them and using them in the future.

Well was moving and needed my 9x12 bedroom rug cleaned. Saw this cleaner had a good rating. So I…read morecalled and made appointment to pick up rug for cleaning. So workers come on a Sunday to pick up rug. As worker was leaving he said " He needed deposit of $200. I looked at him " I don't have $200 dollars cash laying around. Gave him my email to send me payment. They picked up rug April 12. I got no email for deposit payment. So I called 8 days later saying what happened to deposit payment? And why does the customer have to call and ask where is the deposit being paid too. Fine I sent $200 deposit. Now it's May 12th and no word on my rug. So again I have to call and ask where is my rug? Communication is not a strong attribute of this cleaning service. So now rug is ready to deliver in my new apartment. Timing was essential because right after rug the bedroom set was being delivered. So workers dropped off rug on Sunday morning. And now same guy that says he needed deposit when he picked up rug. He wants to charge me for deposit again. I said no way! And literally had to show him email receipt of deposit paid. Now I did not pay attention to look at rug until right before delivery of bedroom set. And what do I see? THE RUG IS NOT 100% CLEAN. I was like wtf? I paid $550 for a partially cleaned rug. My rug is a Super Kashan model Ivory. (See pic) you can see difference between top and middle. Top is ivory and looking towards middle it's still dirty. Unreal! Secondly I was not going to waste my time with these idiots. Literally would have no place to keep new queen size bedroom set in one bedroom apartment. And imagine having to move bedroom set breaking my back because a cleaning company can't clean a rug. What are they blind? I trusted their work based on reviews but boy was that a mistake. Wish there was zero stars. Because they deserve zero for this failure. I would NEVER recommend this company. My advice would be go to Home Depot and rent a machine. YouTube also shows you how to clean it your self.

Had my carpet and velvet couch cleaned. Quickly scheduled in home and showed up on time with good…read morecommunication. Did a deep clean and took care of everything themselves. Everything came out looking good.

David was courteous, professional and did a great job cleaning my rug. I highly recommend him for…read moreyour rug cleaning needs!

When David and his crew left my house last week, I had a regret that I have no more rugs to repair…read moreor clean. He's just such a nice person. When I moved to this area, I had no immediate place for my big antique treasured rug. It was also dirty and needed repairs. In short, the repaired antique rug is now magnificent in my bedroom. Beautiful! All of my other Karastan rugs were cleaned and altered or repaired as needed. David's doesnt just clean and repair, they return your clean rugs in your house with proper proportions. -jJust great guys.

The indoor/outdoor carpet in my family room, (which is a converted garage) needed a good cleaning…read moreas there were some pretty dark stains and stubborn spots I could not get out. I contacted Bob Johnson of All Clean Carpet and Upholstering and he quoted a great price I could not pass up. I had called several carpet cleaning businesses and their prices were out of sight! I told Bob I needed it done a certain time and he accommodated...so glad I didn't have to wait forever for the appointment! The carpet came out so well that it looks like I just bought it! Plus, for a few dollars more, he cleaned my area rug in the living room as well, which I was ready to replace! Bob has iver 30 years' experience and he and his assistant were very quick, efficient, professional and overall did a great job. I am very pleased with the results and would highly recommend All Clean Carpet & Upholstering to all my family and friends, and I look forward to using this company again in the future!

Rescheduled and actually got here the next day for a non emergency. Which was wonderful…read more Did an amazing job on one of our favorite rugs. Professional. Courteous. And over delivered at a reasonable cost.

awsome work!!! Highly recommend his service & would definitely use again. My daughter's room was a…read moremess with makeup and who knows what, all looking & smells amazing.

Doug did a fantastic job! honestly i slept through the entire cleaning. it was like an asmr massage…read moreand a deep cleaning of my carpets. very friendly and professional. highly recommend no BS, use them!

Excellent work...carpets were cleaned expertly and we are very happy with the job that…read moreQuality/Mirza did. Will definitely use again :)

This company was the first to respond to the service I requested. I read their reviews, which were…read moreall excellent and decided to go with them. Mirza showed up on time, was respectful, professional and attentive to the needs of my project. He did a quality job on both the staircases as well as the hallway rug. I definitely recommend this company and will use them again in the future!

One of my staff had used them and based on that recommendation we have referred them to clients of…read moreours (I am owner/broker of a local real estate company). I called them to do the office and they were very thorough and very professional and very pleasant. We certainly will continue to recommend them as one of our preferred vendors/service folks.

I contacted B & K based on the reviews I read and their story on the website. There I learned of…read morethe benefits of having a rug cleaned in a factory rather that in my residence. I was half way through a major first floor renovation including gut renovation of the kitchen and I knew the dust would be everywhere. The rugs were picked up on the day scheduled and in the window I was told. They were out of the house before the heavy demo was taking place and were returned two weeks later in perfect condition and ahead of the completion of my renovation. I was able to reassemble the first floor and have everything in shape for the holidays. Brian, who I met twice, is a professional and distinguishes his company from others, largely made up of national competitors. I am totally satisfied and would recommend his services to others.