Do Not Go Here! Brought my truck in for the first time! Told…read morethe check in lady to be sure to check all the fluids and grease everything that can be greased which is standard procedure anyways! Got my truck they didn't check any of it ! They didn't grease ball joints or drivelines! Put some small oil filter on it that I can't believe is right for a 454 Chevy truck! I'll never go back!! They tried to make it right but too late for me !!

Quick and easy. They suggested things that were needed and weren't that pushy. Overall greatread more

I'm originally from Concord CA, and was in Ione visiting my sister when I noticed I had a screw in…read moremy tire. My tires are from a Big O Tire place in Concord. I drove to the Big O Tire business in Jackson. I was helped my Gilbert. He was so nice, helpful, and took care of everything that needed to be fixed. His customer service and his attitude was beyond appreciated. The best customer service I've ever had. I would definitely recommend this place.

Don't go to this shop. They don't know what they are doing. Made a reservation online and when I…read moregot there they said they didn't know who I was even though I had all the information already in their computer because I had been going there regularly before, but now all the good mechanics are gone and they put 2 washers on my oil drain plug so it was leaking oil. All around bad service. Will never go there again and recommend no one else go there either.

For the third time i went through your wash my 2023 Honda crv meteorite gray vehicle not washed…read moreclean. There was a residue left on the car. I alerted your worker and he put me through again. He told me that the same thing would happen if i went through again., He was right after the second go through the car was still not correctly washed. This has happened before. f you can't get the cars clean your equipment should be checked. Perhaps your detergent is defective. Until I am advised that you have solved the problem I am going to another car wash an advising my friends to do the same. Laurence Lacey

Showed up for just a car wash about 10 minutes before they closed on Saturday 8/30/2025. There were…read moreemployees in the shop with the shop doors open when I arrived. There was a car in the wash and one about to get a wash. When I get up to the payment station I select my wash and tried to pay. My card doesn't work. I try two more card both don't work. I press the button that says "for assistance press button". A employee came out and just walks past me without saying anything. I wait a minute or two then decide I'm gonna drive thru and talk to someone inside. I get out of the wash and the shop doors are closed and everyone is gone. The time was 3:57pm and they didn't close till 4pm. I understand I came last minute (not knowing they closed at 4) and people want to get home. What I'm upset that the employee that walked past my car didn't saying anything about them closing early or about me not being able to get a car wash. To me that's very unprofessional and I will not be coming back at any point. I also don't recommend anyone using this car wash either. Customer service is always important.

I have taken 3 or 4 vehicles to Tooles, and have been very satisfied everytime! The most recent…read morewas my daughters car that the AC compressor needed to be replaced. I was trying to save money and bought one online (guaranteed to fit). Tooles agreed to put it on for us. Of course it didn't fit, so they got a compressor that DID fit, and got it on and ready to go in TWO DAYS. It ended up costing about the same as it would've if I had just taken it there to begin with. I have returned the online purchased compressor and am waiting for a refund. Always cheerful, always thorough, honest. Thank you to the crew at Tooles in Jackson!!!

Outstanding service!!!! Family friendly and trustworthy!! I would highly recommend this place'read more

This review is LONG overdue! EVERYTIME I come Here the…read moreservice is stellar. They are very attuned to your needs and what need to be done. They are kind and sweet. I have been to a couple of places and haven't had desbride quite like this. I have visited the Richmond store a couple of times and this is by far THE BEST SERVICE. I am usually helped my General and Emmanuel and they see very kind! 10/10 service, best store in northern Cali!

I don't typically leave one-star reviews, but I'm very disappointed with my experience. I had an…read moreoil change done here, and right after leaving, I noticed part of my oil pan shield hanging underneath my vehicle. It looks like the shield wasn't properly secured and that some bolts or fasteners were not reinstalled. This should have been thoroughly inspected. Now I'm left with a loose piece dangling under my vehicle.

Wyatt is a testament of great service and congeniality which has brought us to this location for…read moreover a decade.

my favorite place to go get oil change. I appreciate that I…read morecan sit in my car and relax . They provide such great service and then you get your car washed for free. today they were so helpful. They put air in my tires. They were pretty low. I appreciate it. It's nice to have a place where they took care of everything at once I so appreciated it.

They get the job done efficiently no stress about if someone is telling the truth about my vehicle…read more 2002 subaru and I work with kids, so I need reliable mechanics I can trust to get to work on time

a minute ago NEW…read more This place is garbage! Called for a quote to get service done, told me he would get back to me, 2 days later still hasn't returned my call! Guess they don't need my business, I'll go somewhere else! Maybe I'll go in to tell them how much of a piece of shit they are! Wasn't really going to go there anyway just because of another bad experience I had, I just wanted to compare quotes with other places!

James is amazing! My car broke down on a Friday and I was calling around to every mechanic shop in…read morethe area. I am from the Bay Area and we were about 2.5 miles from home when my car started making weird noises and then just died. I was able to start the car up again and get it to our house in Pioneer and get a call out to AAA for a tow. After waiting for our tow truck, I was able to get ahold of Steins Auto Care and I spoke with James who told me to bring my Tucson in so they could see what the issue was. I had the vehicle towed and due to this being a Friday, after 3pm, James advised they could look at my vehicle on Monday. I was fine with that, however, I had no car to get me home. James suggested the Enterprise Rental Agency in Sutter Creek and I was able to acquire a vehicle for a few days. Stein personally drove my Hubby and I to Enterprise and I was able to lock down a car so I could get home for my work shift. James contacted me as soon as they were able to do a diagnostic on my car and had to break the bad news to me. He let me know that the engine had failed and that I would need to have an entire engine replacement. James suggested I have the vehicle towed to Hyundai to see if this would be replaced under the Hyundai Warranty. Thanks to James and Stein, this was a smooth process and I was able to get the vehicle towed to Stockton Hyundai for a full engine replacement. Luck was certainly on my side when I dialed Stein's number for help and I appreciate all of the hard work and assistance provided by this fantastic Auto Shop. Great Job and flawless customer service and care!

Breaking down on the highway while heading home from the mountains to San Francisco is about as…read morestressful as it gets--especially with a nervous pitbull and no real idea where you are. After calling five different shops that either didn't answer or couldn't help, Stein's Auto Shop picked up. Even though they were short-staffed, already busy, and facing a holiday the next day, they said they could take a look. They also strongly suggested a nearby towing service rather than limping the truck in. That advice turned out to be spot-on--the transfer case was completely bound up. Priority Towing showed up, loaded all four of us (truck, humans, and dog), took the 4Runner to Stein's, waited while we dropped it off, and then drove us to a nearby dog-friendly hotel. That alone would've been above and beyond. The next day, the truck was fixed, test-driven, and running like normal. To top it off, the owner personally picked me up from the hotel. The whole team was kind, calm, and genuinely engaged--walking through what most likely caused the issue and answering questions without any rush or condescension. All for a very reasonable price. Owning a small business means this truck matters. A 2001 Limited 4WD 4Runner with plans to see another 200,000 miles deserves good hands, and Stein's proved they're exactly that. Huge, heartfelt thanks to everyone at Stein's Auto Care and to Priority Towing. An experience so good it almost makes the breakdown worth it. --Matt