First off I would like to preface this by stating that my wife and I are all about the "Experience"…read moreof any business that we select to do business with. My wife and I took our Twin 9 Year Old Daughters Angelina and Nicole into Pediatric Dentistry of Northlake. With that being said, This office looks BRAND NEW and is absolutely gorgeous! Beautiful reception, inviting and the Staff was very welcoming with very positive energy. All the equipment appeared brand new and was sparkling clean. The office design was awesome! Kudos! Dr. Ashcroft has such a calming peaceful relaxed personality that just put my kids, wife and I at ease. His Dental Assistant Heather was also great! In fact I forgot we were in a "dental office". Great "Experience". Definitely we found the right Pediatric Dentist for our kids! I wish they would see us grown ups too. PS: Our kids LOVED the Safari murals.

we love Dr. Ashcroft! so caring for his patients! He got us in super quickly when my son was in…read morepain! so thankful

We have been seen at this office for more than 2 years. They are AMAZING. Sweet, kind and super…read moreefficient. They do a great job with cleanings, fillings and other work we as a family have had done. Today my son broke a tooth at school and we went in as an emergency visit. They were on it IMMEDIATELY. They also showed such kindness and compassion that it just fills my heart. I definitely trust them and their ability to take care of my family.

I am a senior patient who had a six month cleaning by Peyton this spring, and Peyton was absolutely…read morewonderful. I have very sensitive teeth, and she was so kind to deal with that, and pausing when I needed a break. I was so taken with her kindness and consideration, and hope she stays with Northlake Dentistry forever! The office staff is the best! Polite and friendly.

We just went here for my 3 year old boy for the second time and have now seen both providers and I…read morelove this office. This time we had our Jessica do the cleaning and she is so awesome with my son. Nothing is better as a mom than when something that can be a bit stressful if it goes south go off without a hitch and even better my son can wait to go back. Such a great experience. We are newer to this area and I just found this office through Google and hoped for the best and I got it.

I couldn't thank Dr. Romney enough for the care he had with my daughter! He was quick and…read moreefficient. He was awesome communicating not just with me, but with her. I also have to thank the staff as well as there were so patient with us trying to figure out the right treatment plan. I highly recommend them if you are looking for great dental care for your kiddos!

DR Alswaiti is a fantastic dentist. I have met most of his family, and they are great. They make…read moreyou feel so welcome. Thank you, Dr Omar for taking such good care of my daughter's teeth. Well worth the visit.

Despite good detail dental work, I stopped coming to this facility years ago because AFTER paying…read moremy bill in full of $5000. (Crown work) according to their "dental treatment plan" they said I owed an additional amount. I found it odd because I had paid everything already out of pocket. Fast forward, recently my new dentist was out on maternity leave. I was at a time crunch. Therefore, i returned to Denton Smiles and saw Dr. Tran again. They supplied me with a complete and detailed "treatment plan" including x-rays. Again it was several thousand dollars. I'm a senior citizen living on a small fixed retirement pension, but am serious and responsible about paying my debts even if I use credit cards. Again this time I paid punctually 2 large payments over a few thousand. Again, after a month of having paid my bill (treatment plan") and dental work was completed, mysteriously i was billed an additional $200. dollars. Now every week i receive a harassing text of owing $200. I have called, I politely emailed and texted. But no answer or response. I requested a meeting with their accounts manager to show them a copy of their treatment plan and the payments I made that paid it in full. No response not even out of courtesy! Total I paid this practice $10,000 ! All to Denton Smiles. Their behavior can put responsible paying patients with good credit into a debt collection agency that ruins their credit! CAUTION: This facility does not keep their word nor respects their own treatment plans and bills they provide to patients. Even when you pay in full out of pocket and clarify insurance doesn't cover it (which they already know) they'll look for a reason to bill you a month or two AFTER you've already paid your bill in full. These are deceptive practices squeezing additional money out of responsible patients and worse ruining one's good credit. Months later, I am still waiting for the appointment to settle the matter.

Unfortunately, my review is lengthy, but I believe the details are important…read more My family has been patients at Duffy Dental for over five years. During that time, we have had a very positive experience. Dr. Duffy is excellent, and much of the office staff has always been friendly, professional, and welcoming. However, over the past several months, we have experienced repeated and frustrating issues with billing and insurance verification. Our insurance clearly covers dental sealants for children up to age 14. My children are 12 years old, yet on three separate occasions we were told at the time of the appointment that we would need to pay approximately $160 out of pocket for a service that should have been fully covered. Each time, we declined treatment and rescheduled after being reassured that the issue would be corrected. Unfortunately, no note was added to our account, and the same billing problem occurred at every appointment. This resulted in multiple unnecessary trips, missed school for my children, and time away from work for my husband or myself. After the third occurrence, my husband understandably expressed his frustration. When I later contacted the office manager, Theresa, to discuss the matter, she repeatedly interrupted me and would not allow me to explain the situation. More concerning, she accused my husband of yelling at a new employee and "throwing things around the office." This accusation is completely false. My husband was frustrated, as any customer would be after repeated scheduling errors and wasted time, but he did not behave in the manner described. Making such serious and unfounded accusations is unacceptable. I do sympathize with any new employee who may have felt overwhelmed, but the responsibility lies with management to properly verify insurance coverage and document account notes to prevent the same issue from happening repeatedly. It is extremely disappointing because we genuinely liked Dr. Duffy and several members of the staff. The office is clean, well-maintained, and Dr. Duffy provides excellent care. However, due to the repeated billing issues, poor communication, and false accusations made against my husband, we will be taking our business elsewhere. After more than five years as loyal patients, this is not how we expected to be treated. I cannot recommend Duffy Dental based on our recent experience. My advice to prospective patients is to verify your insurance benefits independently before any appointment and be prepared to question charges that should be covered.

We have always received the best care at Duffy Dental Ranch, and options to treatment were given…read moreinstead of a filling, Sdf was offered as an alternative, which I appreciated.

I am honestly shocked by my experience…read more The woman working the front desk was incredibly unprofessional and, in my opinion, is a liability to this practice. My insurance was billed incorrectly using my previous carrier, and instead of helping resolve the issue, she repeatedly insisted it was my fault because the employee who originally took my insurance information "didn't update the system correctly." She continued to tell me that no insurance card had been scanned into my file, despite the fact that I explained multiple times that MetLife doesn't issue insurance cards. Rather than listening or trying to help, she became increasingly hostile. When I politely asked if I could speak with someone else, she refused and instead told me she "wasn't comfortable" continuing the conversation and that I could call back "when I was calm." The irony is that I wasn't the one who had become confrontational. Unfortunately, this was just the latest in a long list of issues. Over time I've dealt with repeated problems involving insurance, billing, and appointment scheduling. At some point, enough is enough. Dr. Hooper, my experiences with you have always been positive, but your front desk staff is representing your practice poorly. They are the first impression patients have, and interactions like this are damaging your reputation and costing you business. I hope this feedback is taken seriously because the level of customer service I experienced today was completely unacceptable.

I am extremely disappointed with my experience at this dental office. I was charged for cavity work…read morethat I later discovered was not accurate, and after reviewing the charges, I was overcharged by $200 (even though I mentioned this when I first paid and was promised a refund once insurance gave the EOB). I have been trying to resolve this directly with the office and request a refund for the amount I was incorrectly charged, but my calls and messages have gone unanswered. Because I was unable to get a response or resolution, I had to file a complaint with my credit card company to dispute the charge. I expected better communication and customer service from a healthcare provider. I hope the office improves its communication and works to address billing concerns more transparently with patients. Sadly, this is not the first time it happened. They like to overcharge you and then keep the extra money as credit on your account (but are not transparent about this either).

Dropped my insurance. Now what am I supposed to do? Great patient care not!!!!! Even if they take…read moremy insurance back, I wouldn't trust them. Won't use them again.

Having recently relocated to Texas, I am very happy to have found Ponder Family Dental. Dr. Myser's…read moreoffice has an inviting atmosphere with all the technology one would wish for when having their dental needs cared for. The staff is very friendly, efficient and welcoming. I think Claudia Rudlof is an amazing hygienist and I have certainly had experience with many! She is gentle and thorough and it is clear that, with her many years of experience, she cares about her patients and loves her work. I'm happy that I need look no further for my dental care and hope to have a long relationship with Ponder Family Dental.

Smile Up Dentistry with Dr. Reddy the best . The office is relaxing and being there is an easy…read moreexperience. Dr. Reddy's bedside manner is professional, informative, and she puts you at ease. She displays warm listening skills, thorough analysis of the problem and explains solution step by step. Smile Up Dentistry has the latest instruments and technology. This place is for kids and adults. The entire family can go. Dr. Reddy is smart & professional. She is the best dentist I have ever been to. She cares for her patients so much! She can diagnose & test for sleep apnea too. I did not know having sleep apnea affects your teeth. Her staff is great and made the cleanings worth going back for. The 3-D images of your teeth and mouth are so interesting. I'll be here for life. -Karen

I scheduled an appointment for a broken tooth. Once there I got x-rays then saw the Dentist who…read moretold me her assistant would provide a care plan. The next thing I get is a print out telling me I need a root canal and 3 crowns- $6400! The broken tooth was not addressed and I left. 3 months later I- the broken tooth did need a crown as did another tooth but no root canal or 3rd crown necessary . Many thanks to the care of my new Northlake TX Dentist.

If you want to be early for your appointment and still wait 3 hours, Glenna is the doctor for you…read more She also blatantly pushes unneeded medication. I'm guessing she is nicely compensated by the the pharmaceutical companies. She is super opinionated and inserts her personal opinion into everything. Super unprofessional! We've been with her for a while and the snide advice was annoying, but the unneeded prescriptions were the last straw. We are currently looking for a new PC.

DO NOT TAKE YOUR CHILD HERE. This place messed up her check up appointmentdates where Medicaid…read morewouldn't cover it because they scheduled them early, said they "called and left a voicemail" to let me know the day before but never truly did. The front staff is rude and disrespectful. Nick the nurse and Dr. Harris were the only things that kept me coming back. They don't pay attention to your insurance and send you places that don't cover equipment. They honestly just don't care or pay attention and the fact that the front staff was so rude when they made a mistake just blows me away. Will NEVER recommend this place EVER.

This place is the best for all dental work. Dr. Lanning truly cares about the comfort of his…read morepatients. You can tell from a 5 minute conversation he has years and years of experience. They let me come in same day to fix a broken crown. Built the new one onsite and walked out same day with no pain. I'm one of those that hates going to the dentist, but I will definitely be back for my check ups from here on out. His staff is also great. Everyone there is very nice and caring. Almost forgot to mention that at 7pm that evening Dr. Lanning gave me a call to personally ask how my comfort level was. Awesome.

Argyle Dental Connection is wonderful! Each time I'm at the office, I feel so much peace. It's a…read morepleasant environment and the ladies who work in my mouth are very gentle. The first time I went I needed a night guard from grinding. My hygienist identified the problem before I did. She massaged my jaw and head, and asked me how I was sleeping at night. When I told her not well, she said she wasn't surprised because i was grinding my teeth. I left their office feeling about 10 pounds lighter from the short massage, and the cleaning was gentle and pleasant as usual. I honestly enjoy going to the dentist. I look forward to my time to sit back and relax in the chair for a while.