customer service is abysmal ie non-existent. I think they think no one can afford their crappy furniture so why bother helping anyone. They judge based on how you look read more

Had multiple issues with furniture, mainly seat covering zippers ripping out on our sectional. Customer service was willing to replace them, but got confused multiple times, sent us wrong coverings, or coverings for our other couch. Been working with them over a year and haven't gotten to a good state. They've been trying, but its been hard to make progress. They did send us a whole new set of cushions and coverings, but missed a few pieces. It's been several rounds of waiting forever on hold and getting a very confused customer service agent. I sent them clear emails with pictures and still could not get it right. read more

I have been waiting since October for a non defective table to be delivered. Five attempts later, I was just notified that if the next table is defective they will not send another and the only recourse is a return and they simply want to part ways. Not to mention the fact that I bought an entire set not just a table. customer service is horrible and the store employees wash their hands of you once you have made a purchase no delivery updates or anything. Do not purchase from this company. Poor quality and customer service for a steep price tag. read more

Arhaus - Home Decor Near Me - Rochester, New York

Waiting more than 4 months for a dining table and chairs. Still no news. And the multi thousand dollar leather chair was not assembled correctly and had a chip in the leg on arrival. Other than that, everything is cool..... read more

The furniture and lighting is to die for. I just need a bigger house or just a couple more houses because there is so much I love in the store. Had a tough time choosing my table and chairs. Glad I went for the round marble because with kids I think it will wear well. The only downside is the waiting time is 5 months . I guess I could have picked something in stock but I'm still happy with what I picked . By the way customer service at Arhaus is a great ! read more

We love Arhaus, and are grateful to have added several pieces to our home throughout our nine years of living in the ROC. We first started shopping with them when they were at Eastview Mall, and Wayne was just a sales rep. If you've shopped with Wayne, you're a member of his (very large!) fan-club -- he's amazing -- and I'm thrilled to report is now the manager at their new-ish site at The Armory. When they have sales (which is frequent), they're GOOD sales. And regardless of discounted or full price *you* can feel GOOD about the purchase. As others have mentioned, they use not just real wood (vs flimsy vaneer), they use *sustainably-grown* wood .... chosen specifically for its durability, and also for how it's grown and harvested. Their delivery people are employees of the company and know the product SUPER well, and are fantastic at negotiating these century-old Rochester homes designed with twisty staircases -- long before sleek , tall furniture became the rage. :) We have a bed frame and dresser from 9 years ago; then bought one of their sofas about 8 years ago. You would NEVER know the pieces are that age and have gotten daily use -- look *just* off the showroom floor -- esp the sofa which truly gets a lot of daily use, with us being home for the pandemic! Springs and support are solid ... and upholstery truly looks just-made! Just today, in the snowstorm, we had a new bed frame and mattress delivered. Same great team of delivery people -- courteous, friendly, efficient. Within 2 hours, got a follow-up call from the national HQ to make sure all went well. We have never had the poor experiences other reviewers have mentioned -- have never felt smothered nor judged .... and neither my husband nor I likely look the part of a typical Arhaus customer, I'm sure. But we DO appreciate value ... and while Arhaus might be more expensive than some, there are *def* FAR more expensive furniture stores than Arhaus in Rochester. Arhaus furniture stands the test of time, and is a GREAT value in our experience. Their superior customer service makes that particularly true, in our opinion. If it works for you, we recommend getting the credit card. We got enough benefit from it, to be able to get 2 ottoman plush-foot-stools b/c of the deal with the card! Shout out to Katie Kirkpatrick who helped us with this sale -- and, again, to Wayne, who has helped us with all three purchases. read more

Arhaus - New "Palmer" bed frame and "Plush" mattress - Home Decor Near Me - Rochester, New York

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Very pretentious employees and environment. As soon as we walked in, we were getting looks and weren't greeted very friendly.

My living room looks like an Arhaus showroom. Mark helped us with design. Was very patient as we made our decisions picking out the different pieces. Delivery was excellent. Anxiously awaiting my Arhaus rewards to go shopping again. read more

We had another great experience at Arhaus! I cannot say enough about the amazing design consultation team!!! Nadia was amazing, helping us find the perfect fabric for our couch that would work with our existing furniture and be pet friendly (finding a fabric that our destructive cat would avoid). She was very friendly, patient with our initial indecisiveness, and readily available for questions. The delivery process was also very easy and accommodating. We had to delay delivery while we were painting which was not a problem. The delivery team was punctual, fast and efficient. We just love our new sectional and all our other Arhaus purchases over the years and would highly recommend Arhaus to anyone looking for a great furniture experience!! read more

This place is like heaven. And by heaven, I'm mean you get judged at the gate. I feel like I was discriminated against because I was wearing jeans and sneakers. Despite what the other review says, not one person asked me for help. Not one. What a joke. I'd of understood if the place was busy but, we were relatively the only ones there and 3 different associates passed us by with nothing more than a smile and quick diverted look. Thanks for making me feel welcome. Granted I didn't appear to readily purchase overpriced furniture, I shouldn't have been judged like that. I checked this place out because I wanted to purchase a farmhouse style table for my dining room. I found a great one and stood by it for almost 10 minutes. Not one employee cared. What they didn't realize is that I have money to spend and wanted to spend it right then. Book cover, judged. Very sad. My advice is skip this place in general. Just head over to West Elm, right in the Armory too. Go enjoy great customer service and quality goods. I just bought a table from there, paid in full. Arhaus will never be in MY HOUSE. read more

A large store catering to a specific aesthetic (or perhaps that's how the furniture was arranged). Generally the design appears to be dark and heavy, a mix of industrial meets Gothic meets Victorian. Pricey but appreciate that most of the pieces we looked at were real wood and not wood veneer. What we didn't appreciate was being tailed around by sales -- in a space cramped with large furniture, hovering salesepeople made us feel claustrophobic. read more

I went there last week at lunchtime - when I first arrived, no one else was in the store and there were 4 employees working. NO ONE greeted me or asked if I needed any help - I walked all around the store and left with no contact from staff. A real missed opportunity as I recently gutted a home and am looking at purchasing several rooms of furniture...will not be back. read more

This, for years, had been one of my favorite go to stores for browsing and home accessory purchases with the thought that someday when I had my home I would have Arhaus furniture. It didn't bother me that we could look around unencumbered by sales staff - no one would ever approach us. It was a nice relief not to be greeted and constantly checked on by sales staff following corporate standards. Our first furniture purchase was a coveted tea table only a measely $500+ but still much admired. At the store applied for the Arhaus credit, the no interest did not apply to such a small amount. Given 2 choices for delivery - home delivery for $100+ or pick-up in the store. No other information, no other communication. So a small tea table easily fit in a SUV - no problem. Charge appeared on credit card before credit card or even table arrived. Call received, table in. Went to pick-up, what a tizzy no one was aware of it, couldn't find it, waited while associates wandered around talking across the floor to anyone who might know. Brought in a clerk from the back room. Table brought out entirely packed, packaged right off the truck. No assistance offered. They would not even help to open the box to check that the GLASS table had arrived without damage. Immediately let known that open the crate and getting it into the car was at our own risk, due to liability to store & staff no one would or could help. Then to add insult to injury, they offered us the floor sample model in exchange for the brand new not even out of the box one. Kicker as the table was already charged to the card it was considered PAID and it would be EXCHANGE ONLY no credit given for the sample which was sale priced at $300. Clerk 1 realizing no commission to be made fled leaving the backroom associate who was very reluctant to let us open the box there - offered only scissors (apparently Arhaus opens all crates with scissors and not an exacto knife), also extremely reluctant to let us use the wheeled dolley to roll the large crate out to our car. So two lady customers, one who happens to be 70 years old, took it out to our car. When I tried to reach corporate higher ups, a supposed VP of Customer Service emailed me. After messaging her back, no follow-up, no word from anyone WHAT SO EVER! LACK OF SERVICE, LACK OF PROFESSIONALISM, LACK OF COMMUNICATION, GREED AND ELITEISM. NEVER EVER, EVER, EVER SHOPPING THERE AGAIN. Within the coming year, I will be purchasing a bedroom set and living room furniture but NOT at Arhaus!! read more

So, let me get this out of the way right now, this place is expensive. There was a time that I would have not even thought about walking into a store like this and would have marched right to an Ashley Home Furniture. As it turns out, I'm a bit older now and my tastes have changed and I prefer more quality items compared to some build-it-yourself cabinets and furniture that I used to get from a Walmart or Ikea. Arhaus makes great stuff. They use real wood for their kitchen tables instead of wood laminate. I tried lifting a piece of furniture off the ground yesterday, didn't happen. It weighed around 500lbs and I haven't been to the gym in a little bit. So, do you feel like you're going to be judged walking into a place like this? Maybe. Luckily, I didn't have the same experiences as my fellow Yelpers. I didn't have anyone harass me or simply not acknowledge my existence. My wife and I were helped by Franca in purchasing a couch. We went in once a couple weeks ago and she talked with us about it and we decided to come back to weigh our options as it is a very big purchase. Finally, we decided we loved the Pavo couch and wanted to seal the deal, just in a different color than the floor model. Franca was there again and remembered my wife's name and was quick to help us out, explain all the details about the couch, and answer any further questions we had. It was a very painless process and she was great to work with. I'd certainly go back to this location for future items, if only for the service from Franca alone. read more

I recently ordered kitchen chairs with an expected 6 week delivery schedule. Without word of possible delays I called the store in 6 weeks to learn that the chairs would not be available for another SEVEN months. This obviously reflects a broken inventory planning system and a willingness to take customers' money without being able to deliver when expected. Salespeople are selling products they cannot deliver and in my case I had to make the call myself to learn about it rather than receiving a call to let me know. I will not shop here again. read more

Gorgeous furniture of varying quality, but in fairness, the review should be more about the store and its employees. The place is huge (though I am learning that nearly every place in Rochester is huge), and there is plenty to browse. The problem with this store is that the second you set foot in the place, someone is on you. ON you. Not only do they follow you everywhere, but no more than 10 seconds can pass without the person trying to make a helpful comment or ask you (again) what you are looking for. The best you can do is ask the person to look up something so that you have a couple minutes of peace. Or just leave as quickly as you can. read more

Gorgeous, high quality furniture.. we have been helped out by Franca and several other sales associates over time. Despite what other reviews say, I have never felt pressured to purchase. The staff will simply introduce themselves and if you say you are just 'browsing', they will tell you to let them know if you'd like some help. I have walked into the store in dress clothing or in workout clothing. There is no judging. Yes the furniture is expensive, but it is a very high quality and several pieces come from Italy. All in all I am thankful that we have Arhaus available in Rochester. Their pieces are timeless. read more