Currently applying for a unit in this community and the customer service has been extremely helpful, responsive, and pleasant. Dealt with Monica last year when searching and now working with Alex. No doubt the property is well maintained, and more resort style feel. read more

This place is beautiful, I love my apartment. I just wish I loved the experience that came with it. I heard Mark-Taylor is the best in AZ which is why I chose Arista. Let's start from the beginning: I moved in last Tuesday (11/15), when it started to get dark I turned my lights on, about a hour in, the circuit popped. And continued to pop to the point that I just didn't have power anymore. I called the emergency maintenance number that was given to me in my folder, when I got a phone call back it was the number for a different property. Strange that they give you an emergency maintenance number for a different property. I did get maintenance there about 3 hours later, and he is a great guy. I was happy he could fix it. I then tried to turn on my heater, nope, doesn't work. Internet? Nope, not that either. After having light on in the apartment I could start to see how dirty it was. Large amounts of dust bunnies all over the walls, tape all over the blind top, orangish stains all over the top of the tub really just dirty. Next day I call the office, Rachel tells me it will get looked and that I could call cox and then called me to tell me its all fixed. Then, I came home from work to no heat and no internet. But I called cox and they said they could get me internet on Friday. I also emailed my move in form with photos of the cleanliness of my home. I get a response of, we knew about the stains and did what we could to get rid of them, but the cleanliness is surprising, thank you for the photos and I will add them to your file. Still no heat, haven't had any communication from the office about when it will be fixed. Friday, I reach out to speak with the manager Michael. Michael reaches out on Monday and to his surprise he knows nothing about my situation. He is quick to apologize and say he will get it cleaned but he doesn't have cleaners there and he will get the thermostat looked at. I hear nothing Tuesday, I reach out Wednesday (I'm living here for a week now with no heat) to speak to Michael but am told Michael is out of the office but iapartments will be out on the 30th to look at the thermostat but if you would like heat sooner feel free to call them and they give me a number. Called the number, wrong number, thank goodness for google because these people do not give you the right number for anything. Then get a message saying I can come pick up a little heater from the office. Oh and now my apartment will be cleaned on the 30th as well. Amazing how they think it is ok for people to live in a brand new apartment for 2 weeks without heat or having my apartment cleaned (which I cleaned because 2 WEEKS?) But besides all the stuff above it's a great location and beautiful property. read more

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Arista is an amazing apartment community. As a future resident, I can comfortably say how much I love both the people and the grounds. The manager is amazing. She stays on top of her game and does her best to keep her team and the Arista residents happy. The service team is astounding! Even when they are flooded with work orders, they maintain a possarive attitude and get the job done. read more

Arista at Ocotillo caught my eye the first time I saw it online with its beautiful white coastal buildings that have a beautiful lake right through it! Actually stepping foot on property made me feel like I was on Vacation & knew it would also feel like home!! This location is perfect, near all the highways & grocery stores & even a Marriott Residence Inn next door for my friends to come visit The apartments are open and upgraded too! The amenities are new & the pool feels so relaxing! Can't wait to jump in now that its open & summer is here! read more

Arista at Ocotillo by Mark-Taylor - Love the accommodations here for everyone & pets too! - Apartments Near Me - Chandler, Arizona

Honestly I'd give this place 0 stars if i could. This past Saturday I called to get some information about a one bedroom floor plan. After leaving two voicemails expressing my interest in the complex I received a call back from Taylor and was given a price breakdown. I was emailed a virtual tour of the apartment. In order to approve for their current promotion of $250.00 off of your move-in cost you are required to apply for an apartment on the same day. I put my deposit down and scheduled an in person tour for the following morning. I was scheduled fo be there by 11:00am and when i arrived no one answered the door. I called and received no answer at the office. By 11:20am I'm still standing outside in the heat with no return phone call or answer from anyone in the office. Finally a woman in the front office opens the door and she clearly looks like she is in pain. My initial thought was to feel bad for her but she did not introduce herself or welcome me in, she just held the door open. Not once did she ask my name or give me hers. She passed me the key to do my self guided tour and stated that i could take the elevator up to get to the apartment but to keep in mind that they would be closed for the rest of the day because she had to leave early. I toured the apartment and had no problem with the apartment at all, the lack of customer service and lack of an apology for having me standing outside or acknowledging this was surprising to me. When I returned with the key I heard the employee telling someone over the phone that someone else would be coming into the office but she was leaving early and they would be open until 4:00pm. This is different from her statement earlier. My gut told me not to move forward with this complex based on the customer service alone. I gave the employee back the key, she did not ask if I liked the apartment, or even point to any of the amenities to complete my tour, she just stared at me. I asked how I could go about getting my deposit back now that I've changed my mind and would like to keep apartment hunting. She did not ask why I didn't like the apartment or why I changed my mind she simply said just email us and we'll process the refund. Within minutes i sent my email requesting a refund on Sunday less than 24 hours after applying which she confirmed I could do both on the phone on Saturday and in person on Sunday. My request has gone unanswered, Monday was a holiday and Tuesday I called and left a voicemail again requesting my refund. I still have not heard back from anyone. I do not know if they are still processing my application or if my refund is being processed. The amount of times I've had to call without even being a resident is alarming and the customer service is terrible. I completely understand having an emergency and being hurt but it is not difficult to properly communicate with a potential future resident. I can tell that they are now dragging their feet to reimburse me and I will need to call corporate to be assisted with respect and in a timely manner. Now that I have found another sister community complex that is able to provide me with proper customer service my move is on hold. We are waiting to confirm if they have run my application already to avoid having to do it again with another Mark Taylor complex. Due to no response about my refund alone I am being left totally in the dark as to how far along they are with my application at Arista. This is totally unacceptable. read more

Wow! Fell in love with these apartments the first time I saw them. It feels like you're living at a resort or on a vacation. I love all the amenities they offer, makes living a whole lot easier. Excited to have all the nice restaurants and bars that are nearby! Easy access to the freeway makes driving time to any part of the valley so much faster! read more

I am moving out soon... it started out great until issues went haywire. Gross Bugs crawling around; loud construction at the Cays across the street, Dogs next door keeping me up at night. The pool, clubhouse is fine. But the rules changed it was no longer open 24 hours . Packages were being stolen. Can't figure out how to use the movie theater tv screen . Computer was broken/ printer doesn't work in the business room. They're always out of Starbucks coffee in the Coral Lounge. The neighbors are extremely annoying. They are stuck up and rude and Complain over the silliest / trivial things. Can't wait to escape. It's really a shame-because it's such a gorgeous building. I will miss the lake view for sure. read more

We drove past The Arista while looking at apartments and were blown away by the exterior and the surrounding locations. When we got home we looked them up online and again just completely blown away by the amenities and features. We immediately contacted them and asked for more info. Taylor reached out to us and honestly made the whole experience so smooth and easy. Between how friendly Taylor was, the location and amenities it was a no brainer. We were ready to commit. Truly cant wait for our move in date and to be able to call The Arista home. read more

Updated review QUIET TIME HOURS ARE NOT ENFORCED! We've been told if our neighbor creates a disturbance he will be evicted w in 10 days! LOL literally laughable. His dog howls from 4-6 am and 6-10 pm and nothing! We're about to hire an attorney bc they are in direct violation of our lease agreement stating that no resident should disturb another even outside of quiet time hours ---they do not care about anyone or anything except the rent! - we have had issues with noise since we've moved into this apartment complex. Upon renting Rachel assured us these buildings were constructed so well u won't even know you have neighbors --boy was that a lie! We hear all of our neighbors doing day to day activities and have accepted that as just basic apartment living. Which isn't a problem but in a basic apartment the rent isn't 2300$ and rising every couple months --- The leasing office advised us to just report our neighbors to the police if we continued to be bothered with their excessive noise. I think that's very inappropriate on behalf of the community managers to suggest that but anyways if you're considering renting here please know that these walls are paper thin, the leasing office will not assist u in the event u get terrible neighbors and when we moved in in may our rent was 1999$ for a 2 bed 2 bath, currently it's over 2200$ now in October now bc the apartments have added "packages" like wifi and smart home updates and there's no way to opt out. I think it's a sneaky way to get more $ out of residents and it's just not worth the extra $ to be here. The valet trash is a joke! They choose not to take your trash when they don't feel like it and will literally leave it at the door for days. This apartment community it over priced and poorly ran. Clearly poorly built as well. Side note we do love the pool here it is very nice if kids keep glass/ trash out of the area. Leaving this updated review at 5 am as I'm awoken again by my neighbors dogs barking. Rachel and Monica are both specifically no help. read more

I just applied at Arista-Ocotillo and I have to say the process was super easy and thorough! Taylor has been amazing! She has made this process easy especially with the current COVID situation. I am very happy that I chose this property to call my home! read more

Our experience so far has been great. Obviously during the current outbreak they can not see us in person, but Stella has been extremely helpful. She has helped us through the process and sent us many virtual tours of various apartments. We have walked around the community, not inside because it is gated. It is nice and quiet and clearly well maintained. The grounds are kept up very well. read more

It has been an absolute pleasure to deal with Taylor. She has made our stressful process so much easier. Due to Covid we originally were going to try to extend our lease at our property we are at now but our apartment got rented. We literally our rushing to get everything done. She has been great with helping us with the new virtual leasing. The virtual tour video was great & she has helped to answer our questions. Thank you for making this new process to us so much easier. We cannot wait to move in! read more

I've driven by and seen this beautiful complex being built. Taylor has been very fast to respond and very helpful. All my questions have been answered and quick. The process has gone smooth and I can't wait to move in. read more

I'm counting down the days to my lease ending. It's a pig in lipstick. I've had to deal with multiple leaks from shoddy construction. I can't open my cupboard doors all the way because they hit the ceiling. Every time someone upstairs flushes the toilet, there is a super loud bang in the walls. Black mold forming behind my washing machine, no sense of urgency behind fixing leaks or broken appliances, even if you have little kids. You have to wait. Gym has been shut down but you still have to pay for it. Water pipes broke, no water for a day; again, from shoddy construction. Trash piles high at the dumpsters and will sit for days and days leaving an awful stench. EVERY WEEK NOT JUST DURING THE CONSTRUCTION! Please. They look beautiful, but it's been one nightmare after another. read more