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    Hotel Huntington

    3.4 (78 reviews)
    Open Open 24 hours

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    Box spring with a one inch mattress topper

    Our bed did not have a mattress. It was just a box spring and a flimsy mattress topper. When asked if we could have a different room we were denied. Wouldn't recommend unless you like sleeping without a mattress !!!!! Update: The next day the door to the bathroom broke and I was trapped in there for a long time until my friend could PICK THE LOCK to get me out. The shower curtain rod also fell on top of me while I was in the shower. You can literally see on the wall all the smudge marks from all the times the rod had to be tightened and adjusted and moved around - very obvious it's finicky and this has happened before. When we went down to the front desk to ask what there was to do about the issues, they were very rude, super unaccommodating, and didn't even offer up a single apology. They truly did not care that we had a HORRIBLE stay. PLEASE do not stay here. Truly the worst "hotel" I have ever stayed at.

    Philip W.

    I arrived at the hotel around 10 pm on a Friday. The hotel is tucked behind a strip mall and can be missed driving by. The location was not bad: close to freeways and quiet. The staff was friendly, and it was a pleasant stay. The rooms are small, the floors are dirty, and certain parts of the floor are not even. They don't have extra blankets or even an iron or a hairdryer in the room--plenty of parking spaces. If you took a hot shower, the steam would turn into a mini sauna. The room has a mini fridge, microwave, and a good-sized TV. I'm unsure how clean the table, the chair, or the sofa is now. If on the lower floor, you can hear the floor above you when they walk, even toss and turn.

    So glad I checked the bedding. Made us both sick to see this.

    UPDATE: AAA was unable to secure a refund on my behalf for the night I was charged for the hotel stay that never happened. I can only hope they use the funds to purchase a new mattress cover and sheets for that rancid bed. If you stay in this hotel, *check your bedding* before you unpack. Giving 1 star because I'm forced to.

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    Wonderful experience felt safe rooms are clean and so is the property. Thank you again for everything

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    Page 1 of 2

    Ask the Community - Hotel Huntington

    Review Highlights - Hotel Huntington

    There's a very nice and clean pool and they even have a full gym with free weights and cardio equipment, which impressed me.

    Mentioned in 2 reviews

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    DoubleTree by Hilton Hotel Monrovia - Pasadena Area

    DoubleTree by Hilton Hotel Monrovia - Pasadena Area

    3.4
    (380 reviews)
    $$

    I have stayed in this lovely Double Tree by Hilton Hotel Monrovia 5 times in the past and always…read morehad a great experience with everyone and everything. You can go there for business and/or pleasure. I didn't have a reservation and walked in w/out one. Christopher at the front desk said that they had few rooms available and he can check me in right away. Had to run to the restroom in their lovely lobby very fast before taking care of business. Let's not forget that they welcome you with 2 warm, fresh Chocolate Chip cookies. I had to meet up with a client to discuss her wedding plans so that was the main reason that I was there this past weekend. February 28th, & March 1st. Checked out on the 2nd of March. Walked in to my room on the 7th floor #708 & later was moved to #718. I was planning to give this hotel 4 stars based on what happened in the 1st room, but since everything else went flawlessly from the restaurant, to the pool, jacuzzi, shower, etc... I will give them 5 solid stars for the employees going above & beyond for your comfort. They genuinely cared for your stay and the hospitality was just FANTASTIC in every way, on every level!!! Everybody was very helpful, nice, and caring. Both rooms that I stayed in were SUPER CLEAN, comfortable bed, sheets, towels, were crisp, and clean too. Pillows were also comfortable. Not too soft & not too firm. I had a minor or I should say a big hiccup the 1st room that I had stayed. Around 3:15am I hear this ugly, loud noise/sound coming from the bathroom. I couldn't figure out what the problem was and was keeping me awake. Plumbing problem with the toilet. Called the front desk and Simon who was working the graveyard shift refused to come up to check it out. Instead he sent the security guard by the name of William. That was not William's job. He somehow came to figure out what seemed to be the problem and long story short he helped me move my stuff to the next room down the hall. Both rooms had the following amenities:gym, meeting rooms, pool, with 4 cabanas, small store that had snacks, bottled drinks, cookies and other handy stuff. Restaurant, bar, small fridge, microwave, a safe, big closet with lots of drawers, blow dryer, shower, TV, phone, an iron, etc.. At the time of the checkout, I brought the problem that I had with the toilet and Laura, one of their managers went down on the price which was a very nice gesture coming from her. Also, I used my AAA discount towards my room. AAA always comes very handy! Ate at the restaurant twice during my stay and that's all I can say about this lovely, beautiful, comfortable hotel. Special thanks to Jaydon, the server that I had in the restaurant, gave me an exceptional service! William, the security guard, and the rest of the staff who helped me! Will definitely return next time I need some ME time or if it's work related. There are a lot of nice close by eateries all around. Has a HUGE parking lot, multiple restrooms in the lobby. Very clean, and that's all I can say for now. Thank you all!:-)

    So check in went fine decor was beautiful went to room 519 clean and modern. Great customer service…read moregave us an extra blanket and chocolate chip cookies. Parking was an issue do to some party but we parked off to the side where the restaurant closed down. Here goes problems 10 pm turned air on by midnight air conditioner was making loud noises could not fix and then it end up blowing no cool air. Was not going to move rooms in the middle of the night. By 6am room is room and then in the bathroom I hear pipe noises not sure what was happening. This hotel is near the freeway and many food and malls close however the air conditioner was huge for me since the hotel was very warm. 200.00 a night you expect better. I won't go back sorry.

    Hampton Inn Los Angeles/Arcadia/Pasadena

    Hampton Inn Los Angeles/Arcadia/Pasadena

    3.4
    (147 reviews)
    $$

    So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

    When you go to a Hampton Inn, you are assured a familiar standard in your experience. This one is…read moreno different compared to others. I've stayed at many Hampton Inns through the years to confidently say that. I'm not from this area but just from driving around it looks like a fine area. Lots of stuff around (restaurants, eateries, fast food, the mall, etc). I guess only con is it looks like there is constant traffic as it seems to be a hub for lots of amenities for the area. With that said the property looks kept up well. The lobby is pleasant and warm. Front desk person at 11PM was still energetic and professional. I didn't check all the amenities as this was a 1 night quick rest stop, but I did see an outdoor pool that closes at 9PM (not sure if heated) and no separate hot tub. The halls to the rooms are bright and dont look eerie at all. The rooms are fairly up to date being very utilitarian and functional. Tiny--by today's standards TV. Conveniently placed outlets with USB ports. There are 2 desks to work on. There are the ever so important microwave and minifridge with coffee maker. Beds and linens were up to par--both being good and comfortable. The HVAC system was adequate with a noticeable hum but no rattles. AC blows nice and cold--period. The bathroom is small, functional, and seems more recently updated than the room itself. Toilet seat is still the cheap low height. Con so far is the following: The bathroom door is a barn door. It serves to close the built in closet when bathroom door is open, and close the bathroom door itself when it use. It has a nice mirror to check yourself out. HOWEVER, there is NO LOCK ON THE BATHROOM BARN DOOR. So when you go to use the bathroom, you slide the barndoor shut but there is nothing preventing shared guests to simply go in there when in use. Bring back the standard door, as in this case function trumps fashion. As with all Hampton Inns--breakfast is included. It's the usual faire and quality if you have been to a Hampton Inn property before. Not much has changed in that for a decade or more. It's doable. Lots of carbs/breads/starches, yogurt, egg, potatoes, coffee, cereal, make your own waffle, etc. Overall another pleasant stay, but not perfect.

    Le Meridien Pasadena Arcadia

    Le Meridien Pasadena Arcadia

    3.7
    (202 reviews)
    $$

    Very nice hotel. Suitable for business or pleasure. It felt upscale and adult, but you could…read morecertainly bring your kids here. They do allow dogs, which is nice. Vibe is clean crisp and modern. Beds and linens were nice. Housekeeping did a good job. Lobby and room decor were fresh and contemporary and everything was in good shape. Pool area is small and perfunctory, but clean, and they have towels available. No hot tub. They have a nice yard area with fake grass, which probably exists for events. There's a bar in the lobby and they serve a handful of pastries, juices, and coffee in the morning. There's an upscale restaurant on site which we did not try. They have room service, which is astronomically expensive of course but the food was fine. They offer a few snacks and drinks near the check-in, which you can charge to your room. Although the variety wasn't that awesome. All the employees we interacted with were very pleasant and friendly. They have a ton of guys (why are they always guys?) managing valet, so getting your car is easy and fast. They appeared to do housekeeping daily, which I appreciate. Nice illy espresso coffee maker in the room, no microwave, but there was a refrigerator. Other comments: It's not really walkable to much of anything other than the Hilton across the street, although there is a nice big park next-door and of course you can walk to the racetrack. You have no choice but to valet park, and they charge you 30 bucks a day for it. This always drives me crazy, why not just bake that into the price because in LA pretty much everybody needs a car. So the lower-ish initial looking price point initially was a bit deceptive because of course, in addition to paying for parking, you have to tip them every time you want to use your car. They charge you almost 50 bucks a night for a dog, so it would be nice if they could at least make dog bowls available. I wish upscale hotels in general would make it easier for you to get paper plates and cutlery for when you order food to be delivered... I felt like I was putting them out by asking for a plate. Connecting to the Internet seemed oddly annoying and I got charged for it even though I'm a Marriott member. Also, I'm not sure why, but we kept getting weird holds and charges on our credit card during our entire stay which I decided to ignore and just see what happened upon checkout, but my final folio looked correct other than the one day incorrect wifi charge. The person whose review said there were no doors in the bathrooms freaked me out, but our room did not have a problem. They had barnstyle sliding doors, which don't lock, but other than that you can close the door to the bathroom and separately for the toilet. Overall, a very nice hotel, my complaints are minimal, we would absolutely stay here again, and I recommend it

    Recently stayed during the Easter weekend for spring break for 4 nights. The hotel was super busy…read morebut not too overwhelmingly crowded. Check-in was quick and easy. The room: we booked a classic double queen room for about $200/night. It was a nice clean room but quite basic compared to some of the less expensive hotels we've stayed at (such as the Ayres). Room came equipped with a good size tv, coffee maker, mini fridge, iron+table, hair dryer, water bottles (that cost a ridiculous $6), ice bucket; bathroom had shampoo, conditioner, body wash -- all that were not good for me and my daughter as they all irritated our skins/scalps, but they all smelled really nice. Also provided were face soap and a really pleasant hand lotion that reminded me of the Jo Malone ones. Shower pressure was good. The light switches were a bit annoying because why do we need all the extra buttons/options. We just need the lights to turn on while we're doing our business. My negative one star is for the mattresses and pillows. My husband and I tossed and turned all night/every night because we were so uncomfortable. I even considered sleeping on the floor or arm chair next to the bed because anything would have been better than the mattress. The pillows were so flat, it felt like we were sleeping on nothing at all. I even took the pillows off of the bed my kids were sleeping on, stacked 4 pillows and still felt like nothing. I think I mostly was able to fall asleep because I was so exhausted from the days' activities that I just didn't care anymore. Other than that, the room was great, very good sound proofing as we didn't hear any noise at all and our room was near the elevator and ice machine (which were really loud and sounded like it was ready to explode), so we know there was quite the foot traffic passing by (also, we heard dogs barking as we were heading to the elevator but it was very low so that definitely shows how good the sound proofing is!). The housekeepers were sweet and prompt any time we needed something (ie extra towels, cups, etc). They even nicely folded my daughter's little blankie and put her plushies together (my daughter loved walking into the room and seeing them like that). Only thing I need to note in case anyone is looking for it, but there are no microwaves in the rooms. Hotel itself was really nice. Plenty of waiting areas and dining options available. We didn't try any of the restaurants but did hang out at the bar a few times. Drinks were chef's kiss, all made to perfection. The bartenders checked each time to make sure they were to our satisfactions (we had a lot to drink during our times at the bar lol). We also had some bites to go with our drinks and those were also good (definitely recommend the chicken karaage with the cocktails!). We met some fun people, including the bartenders that kept it positive with good energy. The hotel also has a pool, it was smaller than expected but still a good size for the kids. They provided towels and plenty of seating for moms to hangout poolside. The pool was slightly heated but it was kind of spotty in random areas. My daughter said it was mostly cold though. Note: do not try to enter the pool area from the back courtyard as that gate will not open, use the gate on the front side after passing the valet guys. Towels are towards the back gate, near the shower area. Valet: it was $31/day. No self parking. The guys were prompt at getting our car to us even when they were shorthanded. I think there was really only one time where we waited a little longer than 5 minutes but we were not in a rush, so we didn't mind waiting. You can also schedule for them to bring your car up at a certain time so it's there for you when you're ready to go (we had scheduled for them to bring our car up at 6:30am for an early access trip to Universal Studios -- which btw is only 30 minutes away from the hotel-- and our car was out there waiting for us!). We did have a few concerns as my car does have a GPS tracker on it and a few times it did ping that it was not at the address of the hotel, it wasn't too far off or anything but I've never had it log in a wrong address before; the other concerns were that my dash cam was moved and a few times I received notification that my doors were left unlocked (I was able to lock it remotely through my phone). We just kind of summed them up to human error (accidentally pushing the cam, forgetting to lock the doors, and maybe car was parked in a different lot as we were told that sometimes when the lot is full, they will park a little bit further out), our car got back to us, without damage, so no big deal. Overall, it was a great experience staying at Le Meridien and we will make this our go-to hotel every time we are in the area!

    Embassy Suites by Hilton Arcadia Pasadena Area

    Embassy Suites by Hilton Arcadia Pasadena Area

    2.6
    (387 reviews)
    $$

    The Embassy Suites in Arcadia is an older hotel with friendly staff, but its elevators are a major…read moredrawback. I stayed here for a two-night stay because my parents are elderly and thought it would be convenient. Unfortunately, the elevators were not functional. At one point, only one elevator worked, and all the guests knew about the issue. Despite a sign stating, "Our elevators prefer 6 or less people," guests were aggressively trying to get in, even when the hotel was at full capacity. When we were trying to catch our flight, everyone was packed in the elevators, and I tried to ask a group of people if they could allow my parents to get in. They refused, saying they were all filled up. I insisted and pushed my parents in, which got very aggressive and uncomfortable. If you're staying here, pack your patience and get a room on the ground floor to avoid dealing with the elevator issue. Another downside was the beds. They were a bit too soft, and even the hide-a-bed was worn out and didn't provide any firmness. This caused back pain the next day. On the positive side, the breakfast buffet was decent, and the coffee was better than I expected. The staff in the kitchen were also kind and accommodating.

    I rarely leave reviews, but after dealing with Stacey at the front desk, I feel obligated to warn…read moreother guests. After my stay, I was charged a smoking fee. When I called the hotel, Stacey confidently told me cigarettes had been found on the floor of my room. She claimed the room smelled like cigarette smoke. She claimed she had inspected the room herself. She claimed she had taken photographs. When I asked for the photos, she told me to be patient and assured me they would be sent. Every one of those claims turned out to be false. Later that day, I returned to the hotel and spoke directly with management. I was informed that no cigarettes had been found in the room. What Stacey had described as cigarettes were apparently crushed pretzels. I was also informed that the room did not smell like smoke and that no photographs had ever been taken. According to management, when Stacey was questioned, she admitted that she had been in a hurry and had not properly verified what she was telling me. That is completely unacceptable. Being wrong is one thing. Making accusations against a paying guest, claiming evidence exists when it doesn't, and speaking with absolute certainty about things you never bothered to verify is something entirely different. What made the situation even worse was Stacey's attitude. She was condescending, pretentious, dismissive, and spoke as if I was the problem for questioning a charge that she could not support with a single piece of evidence. The level of arrogance was astonishing considering how quickly her story fell apart once management looked into it. Quite frankly, Stacey comes across as someone who is more interested in sounding authoritative than being truthful. She had no problem making serious allegations, no problem claiming evidence existed, and no problem wasting my time while I chased down information that should have been accurate from the beginning. The hotel itself was not the issue. Stacey was. One employee's dishonesty, carelessness, and lack of professionalism completely overshadowed what otherwise would have been a positive stay. If this is how guest disputes are handled, I would strongly encourage anyone facing questionable charges to verify everything independently and not simply take Stacey's word for it. She single-handedly turned what would have been a 5-star review into a 1-star experience. From my conversations with hotel staff, it was clear that Stacey's behavior and poor judgment were not exactly a secret. In fact, I got the impression that others at the hotel were already well aware of the problems she creates. What's even more telling is that after reading other reviews, I discovered I'm far from the only guest who has had a negative experience with her. At some point, when the same employee keeps appearing in complaints, management has to stop viewing it as a series of isolated incidents and start recognizing the common denominator.

    Home2 Suites by Hilton Azusa

    Home2 Suites by Hilton Azusa

    3.0
    (91 reviews)
    $$

    My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

    Second time here at this hotel. First time no issues 4 stars, this time a myriad of issues. First…read morebig dog barking on 4th floor and running around above my room. Pets should be on first floor. Second moved to another room and now got a stomper. Flooring bad, you can hear person above walking like an elephant. Third, room was not serviced as bathroom stated every other day and Fourth, mattress was soft and my spouse had to sleep on sofa and now we both got back pain for a couple of days. Front desk, text me how I'm doing, appreciate that, Carissa helped me very professional and friendly. Felt bad for her that she need to be dog and sound police which is a waste of her human talent and management actually makes them do such a low level task. Software can assign pet guests to lower level or when check in manually. Bathrooms are dated and mattress needs replacing. Suggested foam mattress. Rooms are clean and you get nice kitchen with a big fridge. Emailed GM about the issues. Great location half way to Ontario airport and Arcadia. Free parking and breakfast good. Did not have chance to use pool and gym. Until they fixed these issues, either you are here on vacation or business, caveat emptor. If you look at the reviews rating. There was more 1 stars than 5 stars. I did not know the hotel has gone down hill in the last 2 yrs. I stayed at the other home2 suite in Montebello without any issues.

    Courtyard by Marriott Los Angeles Pasadena/Monrovia

    Courtyard by Marriott Los Angeles Pasadena/Monrovia

    3.3
    (169 reviews)
    $$

    I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

    ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

    Aztec Hotel

    Aztec Hotel

    3.7
    (16 reviews)
    $$$$

    Fantastic renovation job on the iconic Aztec Hotel and bar . I haven't been here for at least 20…read moreyears! Gorgeous back patio garden featuring lots of trees and a few tranquil water fountains . The trickling babbling sound of flowing water is mesmerizing. Me loves it. Totally enchanting and relaxing. Right now I'm in the patio puffin' on a fine cigar and sipping on a Jack n Coke. Sweet.

    The hotel has been closed for renovations (for multiple years). The restaurant/bar is open (the…read morestaff seemed very friendly). If you want to tour the hotel, follow Craig Owens of Haunted by History on Instagram (@bizarre_los_angeles) as he gives tours here. I believe he's taking a break currently but if you get a chance, his tours are excellent and very thorough (he has participated in multiple paranormal investigations here, researched the hotel thoroughly for years, and spent several nights in its rooms). A fascinating piece of history (listed on the National Register of Historic Places). The 44-room hotel opened in 1925 (before the creation of Route 66). It was designed by architect Robert Stacy-Judd in the Mayan revival style (but named the Aztec because it was thought this would be more familiar to the public). The hotel was not particularly successful and went through various phases, including rumors of being a speakeasy and a brothel. It was a bit of a notorious spot for a while, with shady characters occupying its rooms. I was told that 11 people have died here which may not be a particularly high number for such an old hotel. Nonetheless, there are claims of hauntings and tales of paranormal activity. Either way, it's a super fascinating and aesthetically marvelous place!

    The Langham Huntington, Pasadena

    The Langham Huntington, Pasadena

    3.7
    (1.4k reviews)
    $$$

    I haven't travelled in a long time.... and decided to splurge and stayed here for two nights in…read moretheir Exclusive Patio Room with my senior dog, Bella (my other two went to the puppy hotel). I pre-paid the room, which saved me a bit of money. The hotel was able to accommodate my need for a small fridge and a microwave (for Bella's food). Everything at the hotel is lovely. Pasadena is a true gem. I loved walking in the Oak Knoll neighborhood and enjoying the wonderful gardens on the Langham property. Talking with many passersby. Taking deep breaths... finally feeling like I could and DID relax. I visited the Tap Room and the Terrace twice because we enjoyed our experience so much. Something that is unique to this hotel -- is the overwhelming friendly disposition of every staff member we encountered. From Nathan (the guy that works on the ponds and pools), to Max (at the Terrace), to Abby & Francis (at the Tap Room)... to the front staff (forgot his name) that helped me (even locating me in the Tap Room when they needed me)... Honestly, I think all of the staff truly likes this place, and THIS shows with how they treat their guests. No ask is too much and even though I didn't need anything crazy... just making it reasonable to travel with a senior dog that gets homemade meatballs, it was really a nice feeling. I would do anything for my pup, but this trip was really for me. I think Bella was sad to leave... and that's always a good sign; if you've stayed too long you're listless and lethargic (even), but we left still smiling and beaming from our experience. I needed it. And, I got exactly what I wanted. Thanks a million, to the Langham! My one suggestion/critique (albeit small) -- is they need to make the amenity fees more clear upon booking the room. I thought all of that was taken care of (and I was surprised by the daily charges).

    I genuinely do not understand the hype around the The Langham Huntington, Pasadena. We've now given…read morethis hotel multiple chances over several years and every single experience has been disappointing. The first time was Valentine's Day shortly after I gave birth to our third child. My husband took me to The Terrace for a simple lunch because we live walking distance and thought it would be an easy, relaxing outing. Instead, we got terrible service and shockingly bad food for a supposedly luxury hotel. Completely forgettable experience. Then we tried the Teddy Bear Tea a few years later with our kids. Again, awful. The food and tea were both mediocre at best, and the setup felt chaotic and lazy compared to a proper afternoon tea service. Instead of the elegant presentation you'd expect, everyone was handed messy pre-plated trays dumped onto the table, and getting tea refills felt nearly impossible because staff were nowhere to be found. Last spring we decided to give the property another shot through a ResortPass cabana day. While the pool itself was peaceful, service was practically nonexistent. We spent more time trying to flag someone down for food and drinks than actually relaxing. For the prices they charge, pool service should not feel like a scavenger hunt. Most recently, I booked a one-night staycation to spend some one-on-one time with my oldest daughter. Same exact issues all over again. The pool was packed and there appeared to be ONE server working the entire area. The room itself felt extremely dated, and the bathroom fixtures were rusty and not particularly clean. My daughter actually told me the hotel "felt haunted," which honestly summed up the entire atmosphere perfectly. What's especially frustrating is how heavily they market themselves as family-friendly with all these supposed kid amenities and "special touches." They advertise things like a kids passport/scavenger hunt experience, so my husband specifically noted it in the reservation ahead of time and even called afterward to confirm. Despite all of that, nobody seemed to know what we were talking about and nothing was prepared. It perfectly captures the overall experience at this hotel: lots of luxury branding and promises, but completely disorganized execution once you actually arrive. At this point, it feels like this hotel survives entirely on its reputation and location, not on actual hospitality or quality. Beautiful grounds can only carry a property so far. For the price point, the service, food, upkeep, and overall experience are consistently unacceptable.

    Hotel Huntington - hotels - Updated July 2026

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