Friday night and the place is bustling. People walking about, guests with noisy kids waiting to…read morecheck in, two people holding everyone else up, and a crazy person that the cops had to be called on. Welcome to the Holiday Inn! Such a busy hotel should've had more than just one person working the front desk. The guy was friendly and helpful, but waiting in line took way too long and there were many people queued behind us. Things were better once the wife and I made it to our room. We had a king suite that was large and quite comfortable. There was a sofa and table, armchair, long desk, two TVs, good sized fridge that got really cold, microwave, coffee maker, safe, and more. The bed was comfortable and the blackout curtains worked well. We heard some noise through the wall but it wasn't excessive. The free WiFi was fast enough for streaming. Lots of power outlets and USB charging ports. The bathroom was less nice. Water easily got on the floor and counter when showering and using the sink, respectively, and the low-flow shower wasn't enjoyable to use. Parking is free. The hotel decor is refined and the elevators arrive quickly. Amenities include self-service laundry, a pool and spa, and a fitness center. No free breakfast, but inside the hotel is an upscale Chinese restaurant that also serves American fare. The fitness center has several cardio machines, a weight machine, and free weights up to 50 lbs. Some of the equipment needs maintenance. For instance, the weight bench was noticeably wobbly with some loose bolts, which is an accident waiting to happen (I did inform the front desk). Our stay was covered by our free night from our IHG credit card. Overall, this place has more positives than negatives and I can see myself staying here again. Hopefully some of the minor nuisances and safety issues will be addressed by then.

I attended a banquet at the Holiday Inn in El Monte. Since the event had not started yet, several…read moremembers of our group, including some elderly guests, sat in the restaurant lobby while we waited. Unfortunately, we were treated very poorly by a member of the security staff. He informed us that the lobby was not associated with the restaurant and that we were not allowed to remain there. I understand that the hotel may have policies regarding the use of the lobby, and I respect those rules. However, what was disappointing was the way the message was delivered. The security staff spoke to us in a harsh and unwelcoming tone, making us feel as though we were an inconvenience rather than potential guests. Hospitality is not only about enforcing policies--it is also about treating people with courtesy and respect. When your guests include elderly individuals, a little patience and kindness can make a significant difference. There are many professional and respectful ways to explain hotel policies without making people feel unwelcome. I hope hotel management will provide additional customer service training to its security staff so that future visitors receive the level of hospitality that guests should reasonably expect from a hotel.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

My wife and I booked this hotel for 4 nights on a recent trip. It's in a good location to food…read moreoptions, decent freeway access from where we needed to drive on the trip, etc. We also drove a Tesla and there charging stations not too far away. Overall the hotel is definitely clean and I guess that's why people have bigger events there. We didn't opt for room cleaning but the staff were responsive when we needed more towels or toilet paper, etc. Instead of the $20-24 for parking, we decided to park in the neighborhood. If you go to the San Gabriel Police Station, you must pay for a permit to park overnight, you register by your license plate. We were able to find residential street parking close to the hotel. We had lounge access on the 6th Floor, which was nice to have a place to hang out and grab some drinks and snacks. They breakfast and afternoon Hors d'oeuvres were ok, the hot items seems like stuff they can easily heat up, but not bad. The best thing is they have a self-serve coffee machine which was pretty good. The reason I'm not giving the place 5 stars are issues that others have reviewed about the wifi and tv connectivity. We opted for the "enhanced wifi" which was included because of my wife's Bonvoy status and it still seemed to lag at times, and there were times she or I had to shift to hotspots in order to take Zoom Meetings. The tv was also lagging and I reset it myself (unplugging and replugging some of the cords), but the wifi even when I told the front desk, they said they were working on it, but it didn't seem to get that much better. It is a decent sized hotel, but if you're planning to do business while you're there, I hope they improve that part.

The Langham Huntington operates at a level of classic hospitality that is increasingly rare in…read moreSouthern California. The spatial flow across their 23 acres is immaculate, allowing the property to host high volume events without ever making individual guests feel crowded. The Tap Room remains one of the best lounges in Pasadena for a perfectly executed classic cocktail, and the front of house staff anticipates needs before they are verbalized. It is exactly the standard of execution you expect from a landmark property. Best for: High tea, upscale weekend staycations, and flawlessly executed cocktails. Pro tip: Valet pacing is excellent, but allow extra time if you are arriving during peak wedding hours on a Saturday.

Back in March, we chose The Langham Pasadena for our wedding night because we wanted to end such an…read moreimportant day somewhere special and hoped it would be a hotel we could return to for anniversaries and look back on fondly. Unfortunately, our experience was extremely disappointing and put a real damper on what should have been an incredible night. Check-in begins at 3PM, and we arrived around 5PM after needing to get ready for our wedding reception. Our room still wasn't ready and we were told it was "awaiting inspection." There was no ETA for when it would be available, we were simply told that someone would call or text us when it was ready. This left us without a room when we needed it most. Luckily, my in-laws' room was ready, so we had to use their room to get ready. We also had to leave our luggage with the bell desk and specifically asked that it be delivered to our room once our room became available. After our wedding reception, we returned to the hotel around 11:00 PM. We had received no call, text, or email letting us know our room was ready. I went to the front desk myself and was told that it was, in fact, ready. At that point, however, they couldn't even confirm whether our luggage had been delivered. We went to our room and, unsurprisingly, our luggage was not there. It was eventually brought up to us, but by then we were standing around waiting for our belongings when we should have been getting ready to head to our after party. After an already long and emotional wedding day, this was the last thing we needed. Unfortunately, the problems didn't end there. We had several items from our wedding reception that the hotel agreed to hold for us, which we initially appreciated. When we checked out the following day, we were told that everything they were holding for us had been returned to us. We trusted that information and left. Luckily, we were still in the area at our next stop when we realized we were missing items. We had to turn around and drive back to the hotel to retrieve them. When we arrived, they had several additional items that had been forgotten and not given to us the first time. Mistakes happen, but the combination of everything that went wrong... from not having our room ready at check-in, to not communicating when it was ready, to our luggage not being delivered, to having to return to the hotel because our belongings weren't all returned, made for an incredibly frustrating experience. What makes this especially disappointing is that this was our wedding night. We chose The Langham because we wanted to celebrate such a meaningful occasion there and hopefully have a hotel that would hold special memories for us for years to come. Instead, when I think about our stay, I'll remember it as the hotel that added unnecessary stress to an already exhausting day and didn't make our night any easier. For a hotel of this caliber, I expected a much higher level of communication, attention to detail, and service. Unfortunately, I cannot say that our experience lived up to that expectation, and at this point, I don't see ourselves returning for future anniversaries.

The customer service was stellar and consistent no matter with whom we interacted. They gave us a…read morefree 2pm checkout (instead of 11am). The room had amazing blackout curtains and a shade screen to help protect from the sun's heat. The AC worked super well and ran all night (it is very loud but provides great white noise for those who enjoy that). The beds were comfortable and had soft down pillows on them. A couple wall plugs in our room didn't work, but there were ample plugs around the room. The shower pressure was a little weak. Logging into WiFi was a bit challenging, but they provided us with a promotional code after we tried the traditional login process a few times without success. It was really easy to get ahold of the front desk quickly by dialing zero from the room phone.

i would say five stars, but there were some issues…read more a/c consistently loses power in around 5 a.m and stays out for hours. front desk claims someone must enter the room, and it's not a circuit breaker. it happens every morning. she seemed to be kind of nasty about it, too, because i told her every time it fixed, no one actually entered. she seemed to say that she didn't pass the information on, because i said we weren't ready for someone to enter the room when one of us is still sleeping in an unpresentable state of dress. it had us wondering if they are turning it off. if not, the consistency of the issue had us wondering if it is a fire safety issue. this review is from the eighth floor. there was a very nice and helpful front desk associate. i'm terrible with looking at name-tags, since many people flip them around nowadays. that wasn't happening here. i think she had long hair. friendly yet professional smile and demeanor. thanks, everyone. it was generally good. the surrounding area seemed easygoing, too.

Horrible service, I stayed here for one night for some night work I was scheduled for, I spoke to…read morethe front desk and ask if I could pay for late check out , he told me no and assured me that I could stay till 1pm . I thought that was perfect I need some extra hours in the room due to my crazy schedule. I was woken up 3 times at 11:00 then at 11:45 then again at 12:00 they knocked 3 times if you don't answer then they come in . House keeping had no respect to waiting for my to check out . They kept checking to see if I was there still . I got so frustrated after barely getting sleep I left . I told the front desk and all they said was we are sorry . I won't ever come back here again

So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

Rachel made me the best coffee , I love it , she is the best , the best coffee everread more

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

The staff was very friendly and helpful. The rooms are very clean and have a large space. Free…read morecontinental breakfast. Close to restaurants, shopping centers, and highways.

The carpet has stains, when I walked into my room I was instantly hit with a strong chemical smell,…read morethe air conditioners are dirty, the coffee/tea brewer had a chemical smell, and when I tried to use it the water that came out was overly bubbly, so much so that I could tell that there was definitely some type of chemical in it. The tv possibly didn't work, or it was just really unresponsive to the remote, nothing was blocking it, the mini fridge had a dead ant in it and the bed that folds from the couch had stains on it. The lobby staff that checks you in/out was fine, maybe because it was night staff, but the breakfast room staff was rude. The lady working there was not afraid to shout at people in a mean tone, she wasn't really even there to assist people all that much. The free food was also pretty low in quality, I mean, it's free, but we paid for a room, at least give us school lunch level stuff. The experience was so bad I downloaded yelp just to tell people not to come here. If I could, I would rate this place negative stars.

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

This motel was home to us for almost 3 months, while we were waiting for escrow to close. Shout out…read moreto Victor! This place felt like home, it was a bitter sweet moment to leave.

My husband and I were in La Puente for a baby shower and one of the Airbnb's we were suppose to…read morestay at fell through leaving us with nowhere to stay. We had to book a hotel last minute and that's when we found Eunice Motel. We were so pleasantly surprised with this place. Extremely clean room, comfortable bed, great water pressure in the shower, clean bathroom, couldn't have asked for a better last minute accommodation! I highly recommend this place.

Lovely hotel! I'd definitely come back if I needed somewhere to stay near family again. Clean,…read morespacious, and friendly staff. Breakfast was the usual you get anywhere else but always a positive note. Thanks!

It's a strange hotel with a somewhat eerie lobby area. I've been here once and I can't say I get…read morethe best feeling. There are several other choices of hotels in the area that I would recommend over this place.