Napa is very unprofessional, use Amazon instead…read more I ordered some spark plugs online for pickup at the Middleton warehouse store. This was on Tuesday and the email confirmation said that they would notify me when the items were ready. This was for an in-store-pick-up. They never notified me. I called on Thursday and the boy who answered said orders are ready 10 minutes after you place them online, so mine should be ready, come by and pick it up. I went to pick it up on Friday and was told there was no record of my order and they don't have the items in stock. They deleted my order! This destroyed my plans to fix my motor on Saturday. Napa is not worth it. I will not shop there again, EVER!

Before agreeing to work on a friend's car, I decided to call NAPA to ensure that they had the…read moreproper parts for the job. The employee on the phone was VERY helpful and helped me feel confident that I made the right choice in dealing with them for the job. When I arrived, I looked around and was able to find most of what I was looking for. As I made my way to the counter, I figured getting the rest of the parts would be a quick 5 minute process. Strike one. The kid behind the counter was most likely a new hire, so I gave him a bit of a break. I told him what I was looking for, and he wrote down the key aspects of what I was saying. Normally that would be a good thing, but I was able to see what he was writing. Just as any other normal control freak would do, I watched what he was writing to ensure that he was going to bring me the correct parts for the job. Here's where strikes 2 and 3 showed up. If you work at a store that specializes in car parts, you should at least know about the makes and models of cars. For example, if a customer is asking about a Hyundai Elantra, you're going to want to know how to spell Hyundai as well as Elantra. When I saw him write down "Hounday Alantra", I lost all faith in this employee. My "short visit" turned out to be a 45 minute stop. I've shopped here in the past, and will most likely return in the future, but this has little to do with the staff. This facility always has what I'm looking for and is open fairly late to accomodate those times when you begin working on a car and either have forgotten to pick something up or have that untimely accident.

My car battery died today, so my husband ordered a new one from your establishment. We were told…read morethat if we brought the old battery in, we'd receive $5 off the new one. I arrived and they were not busy. I was second in line. According to my receipt, "Marie" waited on me. She asked me what I needed and I gave her the information. She handed me a receipt and walked me over to where the battery was sitting on the counter. I told her I had the old one in my car, which was about ten feet from where I was standing. Her response? "Oh... Yeah. You get five dollars off the new one." And then she continue to tell me.... "the transaction is already completed. You'll have to come back tomorrow." And with that, she abruptly turned her back to go back to her register. SERIOUSLY? This is customer service? Come back tomorrow? I had no words. I was in awe of her lack of professionalism, and her curt comment. I just turned and walked my 40 pound battery out the door. We will not be going back to Advance Auto Parts in the future. Thanks for nothing. Kim

These guys are hacks. We went in for a replacement dome bulb and windshield wipers and gave the…read moreclerk the year make model and edition of the car. When we got home discovered that they gave us the wrong bulb and wrong windshield wiper. Had to drive all the way back and they would not take back the bulb that THEY had told us would fit so had to buy a second bulb. They said they had lost too much $ in bulbs. Maybe if they selected the right ones they would be more profitable!! Won't be back!

Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

Over priced auto parts, quality of auto parts are poor. Sometimes they tell you that they have the…read morepart in good condition and you receive it and it is in terrible condition.

great business honest employees i ordered an Engine and i got what i was told, great serviceread more

Didn't honor a 3 year battery warranty return. Instead wanted to charge me for a new battery.read more

I went in because my oil was low and the check oil level light came on. It was pouring rain at the…read moretime and still the guy came out stood in the rain and checked my oil. He said not to worry yet as the level was just barely at the minimum level, but to have it checked soon. Put me at ease.

Complete lack of communication and zero service! Avoid the service department at Schaller Subaru if…read moreyou expect basic communication. I sent an email inquiring about a seat repair and warranty coverage, and after texting back and forth 3 to 4 times, they completely stopped responding.I called the service department directly to get an answer, only to get shuffled around from person to person. I explicitly asked them to check for the correct part and call me back with an update. Once again, absolutely no call back.This service department gives zero actual service. They clearly do not value their customers' time or follow up.

Good quick 40,000 mile service, payed the estimate and all was good to go. Like I said, good…read moreservice.

Just went in for emissions testing and it was a simple in and out, no waiting. Thanksread more

Actually yes - I've been to many businesses where if there isn't a problem then they wouldn't…read morecharge me. There wasn't a problem with my car. I could've went to Shearer Honda where they even said they would've checked the tires and pressure for free and reset the TPMS light no charge. That's what a real business does because they aren't greedy. You want to talk about slander and vulgarity? As soon as you told your "employees" to stonewall me, you answered the phone screaming at me. It's your loss because I will never recommend your business to anyone and you reap what you sow. You seem to have a lot of bad reviews so I think you have a problem mentally.

I had an absolutely awful experience at the O'Reilly Auto Parts in New Britain. I came in regarding…read morea warranty issue for my motorcycle battery which I had purchased there. Yesterday, one of the associates tested my battery and charged my battery but told me that since it wasn't holding a charge, I should come back today to exchange it under warranty. He placed a new battery to charge for me to pick up today. When I returned, I was assisted by Danielle, and the experience quickly went downhill. She was extremely rude, dismissive and unprofessional from the moment I approached the counter. She raised her voice, spoke to me in a belittling tone and outright refused to honor the warranty, even though I had all the information and had just been told by another employee to come back for a replacement. To make matters worse, she threw me out of the store, which was completely uncalled for. The entire encounter was embarrassing and infuriating. I left feeling completely disrespected and I can't help but feel that her behavior may have been racially motivated based on the way she spoke to and treated me compared to other customers. She even implicated the general manager, Dylan, saying that he is aware of her "behavior" and that he is ok with it. I had to send my girlfriend to the store to buy the battery instead of being able to exchange it thru my warranty. O'Reilly Auto Parts needs to seriously address this kind of behavior. No paying customer deserves to be treated this way, especially when simply trying to resolve a legitimate warranty issue. I've always gone to O'Reilly's for parts and service, but after this experience, I will not be returning to this location, and I will be warning others to avoid it as well.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Great place - Reasonable, Honest, excellent home town…read moresmaller car repair shop I asked the mechanic about my car problem, I got a few ways he can repair it... I'm happy Rich's retains that 'garage charm' after Rich left. I hope he's enjoying a nice retirement life, he deserves it!

Best independent shop I've come across. I was in the area looking at a used car from a local…read moredealership, and called this place to see if they could look over the car for me. They gave me a next-day appointment, went through the car thoroughly, including putting it up on a lift, pointed out various things of interest, and gave me an honest assessment of the vehicle. You can tell he has a clean, organized repair shop, is knowledgeable, and is someone you can be confident in for any repair you may need. Cannot recommend Rich's Citgo enough!