I had the day off and was pleasantly surprised that the store was open at 7:30am. I needed new…read morewipers and Yen found what I needed and installed them for me. He was very helpful and courteous. Will definitely make this my go to store for future needs. Thank you Yen.

I big shout out to Tyler that helped me with my wiper blades. He was very helpful and even…read moreinstalled them for me. I will always go back there.

I'm writing this review before receiving the product. The company seems legit, but they charge a…read morelot for freight shipping. $465 for CT to PA - 220 miles for a corolla hood. I'm not an expert on freight, but Grok states $465 is higher than what they calculate for that same shipment. This is just an FYI and may not be accurate. $465 just seems like a lot. There could be other factors I did not consider. Just be aware. Here is what Grok estimates it should cost. Step 4: Final Estimate Considering Terryville Auto Parts' experience with shipping auto parts and the likelihood of LTL freight: Freight (LTL): Base cost: $100-$150 (minimum charge or CWT-based). Fuel surcharge: $20-$40. Residential/liftgate: $50-$100. Total: $170-$290. Parcel (UPS/FedEx): Base cost: $50-$100. Oversize/residential fees: $5-$20. Total: $55-$120 (less likely due to size). Given Terryville's operations and customer feedback about shipping (e.g., $15 for a small part, suggesting cost-conscious shipping), LTL is more realistic for a hood. A reasonable estimate, balancing freight and parcel possibilities, is: Estimated Freight Charges: $150-$250

Terryville Auto Parts is an exceptional operation. The staff is very knowledgably and experienced,…read morethey have a tremendous inventory to make it the premier automotive salvage company on the east coast. Great people to work with.

Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm…read morenot going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue.

Very disappointing customer interaction and problem resolution. Would have appreciated anybody…read moreshowing sensitivity to the situation.

i visited this business to have my tires installed and balanced. Before I went my husband called…read moreand they told him it was $20 per tire. when I went and they completed the job they charged me $90. They also refused to give me a receipt. Do not support this business as they base their price on if you're a man/ woman. I will definitely be filing an official complain.

My very good friend Josh visited this business to have his axle replaced on his Nissan Altima.The…read morebill of 250.00 was acceptable and was paid.The only issue we have is the axle nut was not tightened nor a kotter pin installed.hence, the nut backed off and the axle slipped off the spline leaving him on the side of the road helpless on a 7 degree evening.Mistakes are easily made but face it, horrible things may have happened if the wheel had fallen off while operating his vehicle.use caution if you decide to have your vehicle repaired at this location. Ralph St.Peter Windsor,Ct

I just went to Midstate Battery in Bloomfield. I had a battery in mind that I wanted after doing…read moreresearch (Lifeline 80Ah 12V AGM group24. Their price for this battery :$389). The owner, Steve, said they had the equivalent battery in the Sportsman brand for $219. I asked him what the reputation for the Sportman brand was and he told me that was their brand. Nothing more. Nothing to try to convince me that it was a good product. I said I was going to do some more research and then decide. To which he said, "the research is just going to confuse you." Buddy, you just lost a customer. Condescension is never a good sales tactic.

I can not express how much I appreciate the time Steve took with me on the phone to explain what I…read moreneeded to do to install my Marine 4d batteries correctly. This is old-time customer service that is few and far between in todays world.

Very knowledgeable and always professional. No matter what part we need they are helpful. They have…read morecustomer service! The way it used to be and still should be. Thank you!

Hello.. to all who may shop this Napa location. If you purchase anything that has a core charge…read moreand must be returned, please be sure to bring back your box. If you don't, you get yelled at that they told you 3 times to return the box, and when you do and tell them that they did not tell you to return the box, the person at the counter again yells at you says not to disrespect him and that he is not afraid of you. I might suggest this person needs some anger management training so he can learn how to treat the customer properly. I have spent a lot of money there and will not be going back. Sad, the owner is really nice and very helpful.

I just purchased a Transmisson yesterday on the phone the first guy I spoke to said that it would…read morebe 1800. No additional cost. I paid a deposit of 100$ before heading there which left me 1,700 I get there to purchase it only to find out they was charging me another $150. I asked to speak to the guy who was on the phone yesterday because he told me that my total would be 1700$ and supposedly he wasn't working and they did nothing to help me out beside say oh well we can just give u your deposit back knowing I drove 3 and a half hours so I had to pay due to the fact that I drove there from so far the transmission does look nice and new Becuase it only has 26k miles but with the 1 year warranty for parts and labor I paid 2,221$ and felt like shit Becuase that's how they made me feel definitely could have better customer service although it wasn't to bad they could of worked with me on the price instead they basically said then don't buy it we will reimburse ur deposit and didn't try to contact the person I talk to when I paid deposit which I felt was one of the guys there to be honest but could be wrong . Would have got 4/5 stars but made me feel like they honestly didn't care about me as a customer

My family has known Ding for over 50 years. Unsavory disingenuous,bottom feeder are a few of his…read morebetter qualities. Had to move my 1976 , 914 Porsche that had custom stainless steel exhaust, was last restored by that guy across from Limerock Race track, because my mom's property sold. My sister told me that Ding would store the Porsche as long as I needed as a favor to the family. I live in MD,was in a demanding, high stress, program and my mother had died. Next thing I knew he left a message telling me I needed to pay storage or he was going to scrap the car. She had been saturated in Armour All, hand rubbed lacquer paint,spare transmission in the trunk,and been wrapped in swaddling cloth for years. Had no money cause of school. Of course I believed him when he said he was going to scrap her,Jesus wept. Karma is a bitch. I don't want to be anywhere near this sad, sorry excuse of a man come judgement day. Just hope the offer he accepted for her intact was high enough to keep her intact as one of the best stock examples of this model for decades to come. I was shell shocked when he informed me and of course he couched the rationalization so that he was guiltless and I was the perpetrator of a crime. My oldest brother warned me, my oldest sister (executor) believed "Ding"at his word. No good will ever come of lying cheating and stealing. Adjust your expectations accordingly. If he treats long time family friends that welcomed him into their home in this manner, how is he going to treat strangers. Gird your loins, you have been given a heads up.

Let me start by saying I have bought 3 Volvos over the last 15 or so years from Gengras and always…read morehad my cars serviced by them. I will never return! Bought my last XC90 used from them, got 2 key fobs with the car. Within 6 months one of the fobs needed a new battery. Having changed my own fob batteries for the last 15 years, I opened it up and replaced the battery. A tiny (and I mean minuscule) piece of cheap plastic fell off that was tasked with holding the battery in a precise location inside the fob, rendering it useless! I used the second fob until it was time for service and then brought in the non-working one to them to look at. I was told it would be over $700 for a new one! The computer part of the fob was perfect-only a tiny piece of plastic to seat the battery was missing. Nope-need a whole new one! I spoke with the service manager, Peter, explaining what had happened, no deal. $700 for a new one. I explained that I have changed the fob batteries for years in my prior cars with no issue and was told that perhaps I should have called the service department to do it for me. I found that to be incredibly condescending. I asked them if they checked the fobs for issues prior to reselling a used car and was told that's not part of the pre-certified process. So no idea if the plastic was already cracked prior to my opening it. I suggested that they replace the fob for free, due to the issue and no guarantee the plastic wasn't cracked when I received it. After much back and forth, and a promise from Peter for a prompt return call, I had to call him back a week and a half AFTER he promised to call. Eventually Peter dropped the replacement fob cost to $375. I refused. I went to Mitchell Volvo and they were able to fix it no charge. After 15 years-Gengras has lost all of my business. I will buy my cars from Mitchell Volvo and I suggest others do the same.

I leased a XC60. Once I got home, I noticed many interior issues with the design. The seat…read moreadjustment is limited. The computer screen is user distracting. Having to use the computer to control common tasks is dangerous. There's a real safety issue. The car manual on the computer is incomplete. There is no AM radio. Downloading an app is the fix. There are too many things to fix. The technology isn't convenient. The Volvo app is archaic. The dealership does not stand behind its love it or return it policy. The three day return policy was not honored. I called 18 hours after the purchase. I didn't get a return call. I reached out to the sales manager who would not honor the policy he states on the website. I was well within the return policy and he refused. I would strongly advise avoiding this dealership based on my experience. As for the dealership advancing a response to this review, please don't. The dealership's canned response cannot negate the reality of my experience.