We have an Audi A4 '99 and with all the problems it had we were thinking of selling it. Referred by a friend I took my car to Joel & Melissa and they fixed. They did an awesome job and followed up on the repairs etc. Now we are going to keep this car for another few years now!! -SG read more

I have been going to see Joel and Melissa for 8 years. He has worked on all of my cars (domestic and import). I am grateful to find someone honest that provides quality work. Of course, the news is not always good when it comes to the repair costs but I I know I am getting an honest opinoin. Call them! read more

I've trusted AZ Imports with my car repairs for over 5 years. Car repairs aren't fun but they do quality work at a good price. Joel and Mike are true professionals in an industry that can be hard to trust. I literally send my mom and sister there for car repairs too. read more

A few months ago, I purchased a used Mercedes. When it developed a leak and started to hesitate at stoplights, I took it to Arizona Imports. I had had work done there before, but not for several years. When I got there, I found out it was under new ownership, but based on the reviews I'd read and the fact that Joel and Melissa were both pleasant and straightforward, I decided to see what needed to be done and how much it would cost. Well, fixing it was not cheap, but Joel did not pressure me in any way; he told me what was needed and let me make the decision on my own. Ultimately, I had the car fixed, and it is running like new. I second the other reviews. If you're looking for a mechanic who is trustworthy, look no further! read more

My family has been using Arizona Imports for as long as I can remember. The crew there has worked on our cars, helped us sell vehicles, and offered advice on needed service (even when the work had to be done by a dealership). We could not be happier. The work has always been excellent, fairly priced, and delivered with a smile. We recommend Arizona Imports to anyone who is looking for quality work at a reasonable price. We wish all businesses had Arizona Imports' ethics and commitment to customer service! read more

Finding an honest and professional mechanic isn't easy. I know from plenty of (horrible) first hand experiences. So we were thrilled when we found Arizona Import Specialists. Joel and his entire staff are THE BEST!!! Hubby and I took our cars there for years (until we moved out of state) and always had great experiences. We came to expect friendly, open honest communication, great work, and reasonable pricing and we were never disappointed. You may be reading all these positively glowing five star reviews and thinking to yourself, "this seems almost too good to be true" but... it isn't. So skip the ripoff dealership. Make an appointment with Joel and find out for yourself....you're welcome. ;) read more

I have been going to AZ Import Specialist for at least 3 years, and Joel and Melissa are great people to work with! They had replaced my Nissan Xterra Engine and it has been running great and taking them for all my oil changes and they have been honest with anything that needs repair. I recommend highly!! read more

These guys went above and beyond in fixing my car. My AC kept going out and after several replacements they were able to resolve the issue with no additional cost to me. They are very friendly and have made sure that all my concerns are addressed. read more

Joel is a great mechanic. He and his employees are honest, hardworking, and know what they're talking about. If you want quality service, but are worried about getting a mechanic that will try to squeeze every penny out of you with suggesting unnecessary repairs, fear not at Arizona Import Specialist. I can't say enough about the place. I'm proud to say that this is my mechanic from here on. read more

So thrilled to find a service company that actually puts an emphasis on "SERVICE"!! Okay, so you won't get a free loaner car, but the cost of repairs for my Beemer was almost half of what I was quoted at Chapman BMW, so you could rent a car and still be way ahead of the game. Melissa is an absolute joy to work with. I love paying my bill smiling and actually feeling good about it. Thank you Bills Bimmer/AZ Imports!! read more

Finding a mechanic you can trust not to capitalize on your ignorance can be quite a challenge, not to mention costing you a lot of money trying different shops. I found the above reviews to be accurate, as Joel gave the details to me straight about what needs to be done and what can wait at a better price than several other shops I checked with. There is also a very convenient rental car service at $30 a day right around the corner. Joel's service was done the day after I called, and it was quick and efficient. Other shops wanted me to leave the car for the night, whereas Joel did it between 8 and 6. read more

I had a really good experience with these guys. The repair on my car took a longer than expected and an extra part needed to be ordered. Long story short they only charged me what they had originally quoted me, even though they had to do extra. I would definitely go back. read more

I had a wonderful experience with AZ Import Specialists. The service was fantastic-Joe found the problem quickly and fixed it the same day. They are friendly and very professional. I would recommend AZ Import Specialists to friends and family. read more

We've been customers here for only a few months and are already loyal customers. Recently we had to purchase a new car and the team at AZ imports, specifically Mike, spent so much time helping us make the right decision. We brought in a few cars for them to look over and their inspection was significant in our decision. The cars were inspected immediately on arrival and Mike gave his honest opinion about future troubles and current concerns. Thank you to the whole team for helping us! read more

5 stars does not even give the guys at AZ Imports enough credit! They truly are the masters! I have taken my 2001 Nissan Altima to them several times now for service and every time I have been WOWED by their HONESTY, efficiency, and quality repair work. Finding an honest car repair shop has taken me almost 10 years. I just wish I found them sooner! Joel is a master tech and owner of the shop. He has personally worked on my car and explained the repairs to me each time. Mike is also the main receptionist for the shop and is also SOOO knowledgable and helpful! I could go on and on about how fabulous they are! Bottomline, you can trust your import with these guys and will be very happy! (Also, I am a very tough critic of mechanics). read more

I drive an old Audi A4 and I would recommend this shop to anyone. My car had a bunch of problems, coolant leak, oil leak, misfires etc. Most mechanics couldn't really handle a job this big, they didn't have the knowledge and skill to handle a job like mine. I needed a professional, someone who knows the Audi design and how it all fits together. I took it to one shop for a diagnostic and they jacked up my car and busted a control arm bushing. The mechanic didn't know that the Audi wasn't designed to be jacked up in that location. Great learning experience for him but now I drive away with a clunk clunk coming from my front wheels, awesome. They of course plead ignorance but it comes in with no noise and leaves with a noise. I was frustrated, were all mechanics in Arizona money laundering, untrained grease monkeys? Was there an actual mechanic in town? Then I found Mike and his team at Arizona Import Specialists. I dropped my car off there and they took a swing at it. I know cars and pretty much knew by then what needed to be done and Mike gave me an 100% accurate estimate for the job. No bull just a straight up, this is what I want to fix and this is what it will cost. When you have an old car a lot of mechanics try to tack on useless fixes to increase the value of the repair invoice, not AIS. These guys are so experienced they pretty much just drove my car 10 feet and popped the hood and knew what was wrong in about 5 minutes, that is when I knew these were the guys to do the job. There wasn't 3 guys with flashlights poking around my car, "Ohh maybe its this!". Once I approved the job they did the work. Next day I picked the car up and pulled away, it felt brand new. The manual transmission, 2.8 liter V6 stuttered into the shop but when it left, it left with attitude. I had finally found a place that can work on a car. The next day I drove this Audi to LA and San Francisco, no issues. I then drove to San Diego then back to LA, everything was flawless. read more

The best auto shop in the valley, honest, prices fair, and do a great job! Highly recommend.

I took my BMW325i to these guys for an A/C motor replacement and had problems with getting cool air to circulate. After they completed the job and I paid over $1,000, air circulated very poorly. They replaced the A/C motor and later found out they had put it in backwards, left 2 of three covers screws out, mounted the air actuators closest to the motor in backwards and then tried to tell me I had "other issues" and went on to say I had acuator issues inside and behind the Dashboard. Poor experience, poor mechanical ability. Poor example of a business owner. He was so rude!. Next step, smalls claims court! read more

5 stars to these guys for being fair, honest, and quality at very reasonable prices. I went to them for a 60k maintenance service on my VW. They listed out the recommended work and prioritized which items were critical and which could wait longer. When I went back to chip away at the critical list, they discovered that one issue was more complex than originally diagnosed and referred me to the VW dealer to have the repairs done under warranty. That speaks volumes to their integrity to let $800 walk out the door! I had some simple work done (oil change, replace light bulb) and no complaints on quality of work, plus they came in lower than their original estimate. I will be back to keep working on that list! read more

I love this mechanic. This is only the second mechanic ever in my life that I can say I really love, and they far exceed any service expectations. I have a 2008 Nissan Sentra that I've been taking to them for a year now. I call to schedule an appointment and let them know that I need a ride to work and they schedule me usually within a day. Even just for an oil change, they give me a ride to work. The best part, is that they drive me to work in one of their cars, not mine, so not to use up all of my gas :) Also, they either pick me up if at the end of the day, or even drop my car off to me if in the middle of the afternoon, so I don't have drive back to work. If that's not AMAZING service, I don't know what is. My car has been running great since I've been taking it to them, and they guaranteed that if I follow the car's recommended maintenance schedule, the car will last over 200,000 miles. They are a certified Nissan mechanic, so they know all about the CVT and how to service it. Every oil change includes a full inspection and a car wash, and they've never tried to up sell me or force me to get work done that I don't need. They are honest and thorough and friendly... I absolutely love Joe, who I believe is the owner's nephew. He is the one who drives me to/from work and settles up with me. He is a genuinely nice guy who I enjoy chatting with during the ride :) He's given me plenty of car advice, and let me know which of the services I've needed were needed by when so I could effectively rework my budget. Even if I move to the other side of the valley or change job locations, I will still bring my car to Arizona Import Specialists, just for the value of their work and service! read more

I see there hasn't been a review for 2014 for these guys so I'll be more than happy to start this off. The Nissan dealership recommended I get some things fixed on my car (dog bone motor mount cracked, oil cooler leak needs o-ring and gasket replaced, drive belt cracking). The dealership was expensive as hell and I'm poor so I looked around and called the top 3 rated mechanics on Yelp after reading all the reviews. Arizona Import Specialist quoted me similar prices as the other places but they were super nice on the phone and took the time to explain parts and the repairs to me. When I dropped off my car Monday morning, they had one of their guys drop me off at work which was super nice of them to do and my work wasn't really close by but they said it wasn't a problem. They called me in the afternoon to let me know my car was done and when I drove it home, it felt like a brand new car! I had this clunking noise that would happen every time I accelerated and that was totally fixed. These guys are good at what they do and I now know why they have 5 stars and all great reviews on Yelp. They've definitely won me over and I'll be sure to use them and recommend them for future automotive repairs. read more

This is the honest mechanic you thought you could only dream about. Joel's consistent quality maintenance is the reason my son's aging car is now over 200,000 miles and still driveable. I would not have bought a new car without having him look it over first and give it an okay. On my last visit, he noticed a worn tire and sent me straight to the tire store, even though he could have told me to go car-less while he found a set to sell me. He backs up all his service and gives no nonsense advice on car maintenance. I now live in another part of the valley, but go out of my way to take my car to AZ Imports. read more

While waiting for some repair work on my Toyota Truck (that ended up costing 1/4 what I was quoted at other repair shops) the conversation going aroun the waiting room was one to Share: "I drove all the way down from Cave Creek because this shop is the best" says a customer. "Really drove up here from Queen Creek, I learned a long time ago that it's worth it for a good mechanic.." bosts another. I had to speak up: "I just drove down from Cottonwood, a good mechanic you can trust, forgetaboutit"! They have worked on 2 Audi's, 1 VW, 1 BMW, & 2 of my Toyota Trucks. read more

Maybe these guys just don't like me or something, but I took my Kia Amanti in for a hose problem and a check engine light. They took it overnight and the next day returned it to me claiming it has been fixed. The check engine light was off and they replaced the hosing, which in turn made it run better than when I brought it in. I paid 116 bucks. I drove it for a day and then the check engine light came back on. My car started to idle rough. I took it back to them and they did another diagnostic check. They told me they were not sure what was wrong and so I have to schedule another appointment to bring it in again. By this time I was tired of the excuses and the constant coming and going to the shop. I took my car to the dealership. They told me the new hose that AZ imports put in did not fit right and all they did was drill holes in it to make it fit. The dealership also told me that with my car only the oem hose will fit properly. They were able to tell me straight up what was wrong and got it fixed in one day with no problems. I went back to talk to Joel about the service he rendered that resulted in another check engine light. Not only did he not listen to me or try to rectify my concerns, he got unnecessarily angry and aggressive. He even tried to turn the blame back on me and the dealership. In short, these guys do not always know what they're doing and will make excuses. When confronted with such errors, they are absolutely unprofessional and extremely unpleasant. Needless to say, I will not be going there again. I'd rather pay slightly more at the dealership for prompt and knowledgeable service. read more

I thought I would add my two cents here as it is really hard to find a good honest mechanic. And Arizona Import is all those things and then more. Joel will take a look at your car, tell you want is wrong, what needs to be fixed now, what can wait a few months and what he would do if it is his car. Yes, you may bring the car in for one problem and he will tell you that you may as well fix this part or that part while it is there. Because I know a bit about cars, I know he is telling the truth because the fixes would all be items that I would address at the same time if I were doing it myself. Melissa is awesome and everyone there is great. Remember, cars cost money to keep on the road. It is not there fault some parts are expensive. It is the nature of the beast. read more

I have been using Arizona Imports for my 1998 Toyota 4 Runner (186K miles) for many years as well has our Honda Accords. I have always received great service at a fair price from Joel. He will tell you everything that he thinks the car needs what is critical and what can wait. I have always felt like the cost of repairs is reasonable and fair and won't take my car anywhere else. They are one reason I am still able to drive this fantastic 4 Runner I fully expect to get 250K miles or more. Joel and Melissa go out of their way to provide customer service. read more

Fast reliable service every single time. Been going there years, Highly recommend

I have gone to Arizona Import Specialists since I was 21 years old. I am now 37... They are awesome. So professional and honest. Here I was, a nieve 21 year old girl with an old car... they could have taken me for a ride many times, but they never did. They always explained things and made things as easy as possible. Now my husband also enjoys their service. We never go anywhere else. read more

The only repair shop that I trust with my car and always honest with the best prices! They will even drive you home! Do me a favor and open a shop on Long Island! Thank you Joe! read more

Short and simple review: These guys rock. Good work, fair price.

I enjoy bringing my BMW to AZ Imports because they are always honest with me and tell me if a service can wait or needs to be tended to immediately. Joe and Mike have been very nice and are very knowledgeable about my car and I have complete trust in them. read more

Hello Everyone, I just picked up my car from Arizona Import Specialists, also known as BILL'S BIMMERS in Tempe and I wanted to share my experience. First, I honestly don't know where I received the recommendation to go to them but I did. I have a 2009 335i and I consider myself a car enthusiast. As with any caring car enthusiast, I park my car far away from others and know every mark and ding on this car (3 minor marks). I cannot comment on the work provide other than to say that they did find many things wrong with the car which was a surprise to me. I had always serviced the car at the dealer and my last service was about a year ago with no warnings. When I pick up the car today, it was obvious that some fluids had gotten onto the fenders and were not cleaned off. I asked for a rag and wiped the fenders off myself. I can tell you that there are now 3 new minor marks/scratches on the front fenders near the headlight. I am sure they were not intentional but it was due to someone who was careless. When pointed these out, the owner became very defensive and basically called me a liar. When I responded that this was B.S., he said that I was swearing at him and he was done discussing. The discussion was not in raised voices and wasn't heated but it was in front of other customers and this did not sit well with him. I paid and left as there really was nothing else to be accomplished. I am old enough to know better. I tried to save some money but the old adage, "you get what you pay for", still stands. This is only my experience and others may have positive things to say. read more