After receiving an estimate elsewhere, my daughter took her 2012 Acura to Premier to repair a failed radiator. The work was done quickly without add-ons. As well, they re-set plastic body panels that had come loose, and repaired a volume dial that was balky. No charge. read more

Stay as far away from this business as possible. I took my car there to get a bid for bumper damage etc. Mind you, I'm a young female going into an auto body shop so they already thought I was stupid. Immediately, they push me to go through my insurance which I said MULTIPLE TIMES I did not want to do and then give me an estimate ranging anywhere from 4.5k-6k. Safe to say I went to a different shop. When I let them know I was going with another company and asked them to stop contacting me THREE TIMES, they continued to argue with me and tell me why I was "wrong" for accusing them of over charging. read more

Premier Automotive was the first mechanic I found when I moved to Arizona 6.5 years ago and they really helped me get on my feet. I'm now about to move back across the country and my car had a unique issue that other mechanics were unable to fix. I made the drive to Premier and Bob and his team fixed it effortlessly in under an hour. So thankful to have found them to make my transition to and away from Arizona as smooth as possible. read more

I'm a long time customer. Bob and his crew are knowledgeable and reliable. They have worked on new cars and the classic Mustang I had for a while. Unless you can get it fixed under warranty, this is the place to take your vehicle. read more

If I could give less stars I would. Notice that the majority of great reviews are from years ago. The current service is terrible and makes more problems than it fixes. The customer service side of the business is seriously lacking and I will make sure everyone in the surrounding areas knows to avoid this place at all cost. read more

I apparently forgot to leave a review on Yelp after posting on Google awhile back. I got referred to Bob's Premier Auto by Yota Pros due to time-sensitive needs, and the bottom line is that Bob and his wife are the most pleasant and honest people you'll ever meet. The fact that I was referred to Bob by Yota's speaks volumes about the character of these businesses. Next time I have a catastrophic issue with my vehicles, I will only be taking them to Bob's or Yota Pros. read more

I tend to only write reviews, when I receive exceptionally good service. After nearly 20 years as a customer of Premier Automotive Auto Repair in South Tempe, I must apologize for the delay. Actually, the service has always been good, so shame on me. Bob and Dorie operate a business which basically depends on "word-of-mouth-referrals". They are pleasant, knowledgeable, and always willing to make an effort to accommodate their customers' needs. To me, it always feels like you're doing business with your neighbor. We've had multiple family vehicles serviced there through the years. Whether a major repair, or perhaps a request for a "quick review of potential issues" before a long road trip to visit the kids; we're always treated the same. The parts & labor charges are fair, but most importantly to me they always make sure their work is done properly. In an industry where reputations are difficult to achieve and maintain, you can count on Premier Automotive to "get it done right", and for that I'm very thankful and loyal. Thanks again, Bob and Dorie read more

Been going here for years and they've been consistently honest and reliable. Wouldn't recommend anywhere else in Tempe/Phoenix.

I needed some repairs on my new car, Bob and Dorie were great. I know they only recommend what is required. I know I can trust them. I love when a family run business is around for years. Thank you Premier!!! read more

Had my brakes done today. They performed an inspection, and provided a quote in quick order. Vehicle was done when they said it would be, and no surprise charges at the end. They did what they said they would, at a very fair and reasonable price. Probably the most friendly shop you'll ever take your car to. read more

I went to a Napa certified mechanic. I was told my AC was cracked and it would cost $2,250 to be fixed. I then heard some great stuff about Premier Automotive. So I came in for a second opinion. I was in and out in 20 minutes. No problems found! All they had to do was charge my AC. Great people you can really trust! My AC has never been cooler! Will be referring all my fraternity brothers to this place! read more

Took my 2006 Mazda 3 in for an automatic transmission fluid change and not only did they charge me $50 dollars over their quoted price because they didn't change it right the first time, but they also didn't replace the transmission filter. I called the next day and talked to them about why they didn't change the filter and they proceeded to tell me it didn't have one. I know it has a a filter because I can go to autozone and buy a transmission filter for the car as if I were gonna change the fluid myself. Word of advice. Don't go to this place for transmission fluid change or any fluid change for that matter if you actually want it to be done right! Do it yourself or find someone that you really trust to do it for you that way you know it'll be done the right way! read more

No reason to make this a long winded review... Best shop I've ever been to. I work one mile away and they had a guy drive me to work when I dropped off in the AM. I must say, fantastic customer service and amazing repair shop. Just use this place. read more

I had gone to Brake Masters with a coupon for brake work. They were going to charge me $90. just to check it. Once again, this place is amazing. Had a noise with the brakes, it was minor work and the bleed the breaks. NO CHARGE. Very friendly people that are down to earth and will give additional advice on work that needs to be done, no up sale just being real! I will take my car's here for any issue that I have from now on. read more

Customer service goes a really long way, and they hit the nail on the head here. Whether it be by phone or in person, they make you feel so taken care of, which is pretty unique for mechanics from my experience. Prices are very reasonable, and they give free warranties on certain parts which I wasn't expecting. Bonus: They bring their adorable little dogs to work and have the cutest puppy play room set up. I'm a big animal person so I might be biased, but I think anyone that takes that great of care to their animals will take that great of care to another person. read more

A family run business that even brings its dogs to work sometimes. They even take off a week or two in the summer for vacation and close the doors, showing money isn't everything to them and if they can't be there to run it themselves, they'd rather close the shop temporarily. I got an incredible price on a timing belt and water pump some years back. PA is also open on Saturdays and can do alignments (which many mechanics sub out). Bizarre location and parking is a bit cumbersome. You could probably make the long walk to Wal-Mart or hop a bus through Guadalupe to Mills Mall if your vehicle's going to be a while. Walking distance from Phase 54 too. I guess that does you no good though unless this place is open late at night. read more

I took my 10 year old jeep into Premier after taking it to a Jeep dealer and getting it back in worse condition than when I took it in. And of course, the Jeep dealer said they didn't cause all the new engine problems. A colleague recommended Premier and I asked them to determine what was causing the engine noises and body and tire damage. The folks at Premier brought my beloved Jeep back up to the excellent condition in which I had always maintained it. No more dealers for me. I highly recommended the folks at Premier. Finding an honest, dependable auto repairshop is a security blanket. read more

Great service, great treatment, great business. Went in for some battery work and was pleasantly surprised by the entire experience from start to finish. read more

A coworker recommend this shop a year ago and I only wish I found Bob years ago. My son took his car into Premier Automotive after getting a quote for over $2800 from one of those franchise repair shops. Bob looked the car over only to find out it didn't need half of what the other shop said it needed. $1500 savings! Shortly after that, I had my car in 2-3 times for various problems. Each time I was treated as if I was driving a brand new Mercedes and not a 12 year old Honda. I always walk out of Premier Automotive never questioning if I was over charged or if repairs were done that didn't need to be done. As a woman, I've always been very fearful of mechanics but no more since finding Premier Automotive. 100% class act business ! read more

I have a 2008 Jeep Grand Cherokee. My best friend has owned an auto repair shop in Illinois for 27 years. I call him to find out what I *should* be charged. I needed a new radiator. Advanced Auto in Ahwatukee --- $1020! I told them where to go. Chapman Dodge in Scottsdale (McDowell) --- $895! Still a rip off. PREMIER AUTOMOTIVE --- $650.00 ---exactly what it *should* cost. :-) Also needed an O2 sensor replaced. I already had the part. Chapman Dodge in Scottsdale (McDowell) --- $755! Holy Swindlers Batman! PREMIER AUTOMOTIVE --- $60.00 ---exactly what it *should* cost. :-) Bob and Dori are amazing, honest and friendly. The shop is super clean and they don't quote women according to cup size. I finally found a place I can trust! read more

I went here because my car was overheating, they charged me around 800 to get it fixed I didn't have enough so the lady was kind enough to take 40 dollars off but the same day my car started overheating again after being told it wasn't. I called and they didn't answer only to be told that my car needed to be brought by a message I got. They didn't offer a tow truck and Bobby wasn't going to be in until Monday so I took it elsewhere. I find out the work they did to my car based off the receipt I got from automotive was the same reason my car was overheating. I called back to get a refund knowing I wouldn't get all of it back and the lady upfront the same who took 40 dollars off my total yelled and cursed me only to hang up the phone after. I called back and demanded to talk to Bobby who then said I needed to all the old parts back. This lady had no reason to yell at me I was not disrespectful because I work customer service and I understand but to be cursed and yelled at for asking for part of money was not necessary. She needs to go. She needs to simply not work there anymore and believe me I will tell everyone about this experience and how poor of service I got and how this place isn't even worth the stars they have. read more

Things may have changed since 2010, but as I'm going through my mother's maintenance files I found that this place charged her for a water pump that was replaced by a different repair shop. read more

This is the best Shop in Arizona very reasonable and the staff is excellent. They are very knowledgeable and always explain everything to you before fixing. read more

Great service. Friendly people. A coworker recommended them and they are conveniently around the corner from work. They treated me right and took great care of my little girl. She is going to be a regular. Thank you Premier. read more

Well - i trusted the yelp reviews and they were not wrong! i took my 2009 Toyota Tacoma in and it was wonderful customer service and the work was very well priced. Never once did i feel like i was being pressured, as a matter of fact, though it was my first time here, Dorie up front really made me feel welcome! I will be back! read more

I have been a customer for well over 20 years. I trust Bob completely with all our car service needs. I have complete faith he fixes what is needed, not any more, at a extremely fair price. I just hope he and Dori stay in business another 20 years so I don't have to find a new mechanic in my lifetime. read more

Found my mechanic and they've been just a block away from my workplace all these years! Took my Jeep Wrangler in to diagnose a loud squeak from the engine area after getting a new engine replaced recently. Turned out to be a belt tensioner that needed to be replaced. Bob, Dorie and Co. took their time waiting to replicate the sound (only happened after starting the engine from being in park a long time). Repair was made and cost was very reasonable. What I liked most was just how they treated me like I was a close neighbor or friend. Very professional, trustworthy and personable. read more

I got to know Premier Automotive when my niece was buying a car. They had serviced it for years, and (with the permission of the owner) were very open and friendly about talking to me. Later, when my 2012 Sonata Hybrid needed a part replaced, Dori got me in last-minute, treated me royally, and charged significantly less than the dealership price. I am now proud to count myself among their loyal customers, and will recommend them to everyone I know. read more

You can't beat this wonderful place. They've serviced our whole family for close to a decade. Bob and Dory are the best. The shop is professional and clean. You'll always receive expert advice and honesty. Wouldn't dream of going anywhere else. Foreign and domestic cars, simple fixes to rebuilt transmissions. They have graciously vetted every car we or our kids have bought, and even helped us sell a few. Best mechanics in Phoenix! read more

Great customer service , fast and professional service. I took my car with a broken axle and it was ready the same day. They have reasonable prices but i consider them the best in the valley. read more

I`ve had work done by this shop a few times thruoghout the past few years. My latest experience was when my sons car broke its timing belt and needed substantial repairs. Bob informed us that he could move the car out of the way in his lot to be safely stored until we decided whether we wanted to fix it or not. This is just one of the reasons why I`ll always bring my business to him. read more

We have been having our vehicles repaired by Bob and Dorie and their staff for close to 25 years. I would not deal with anyone else. They are honest and do excellent work. We have never had a problem with any vehicle they have repaired for us. When the car is not worth fixing, Bob is very honest about that and we take his word. They work to accommodate their clients in a timely manner and are successful at that. Only Premier for us and our now adult children! read more

Fantastic service. second to none. I always get a fair quote and great service every time. You get the feeling that Bob and the rest of the family and crew are really looking out for your best interest with respect to your vehicle and what is really needed. I always get a "thank you" note in the mail with every repair, which says a lot in my opinion about the integrity of the shop and how they value their customers. I've referred others to them and will continue to do so. Great Job Premier Auto! read more

took my 78 chevy truck into this shop to get it tuned to pass emissions. Bob is a great guy funny and friendly, there techs are knowledgeable and all around some good people. i would recommend this shop to anyone looking for any sort of work done to their vehicle. read more

Would give this place 8/5 stars. We had an issue with the hoses in the radiator and went to Firestone thinking that we would be able to get a decent diagnostic to proceed with... Found out they wanted $2500+ for the parts and labor. My cousin knew this place and suggested we go for fair and honest work and pricing. Dorie was absolutely amazing! She looked and the diagnostic and even said that Firestone was a joke for what they wanted. We dropped the car off and they go to work on it ASAP. They have incredible hours, opening at 6 am to get started on the work right away and they do a great job and are super friendly. We got the hoses fixed, the coolant flushed, and an oil change for $600. We have never met anyone who is so friendly in the automotive industry and so willing to help out! We are college kids but they have been so helpful and understanding of our situation! Strongly recommend coming here! read more

It's two years since my last review of Premier and Bob and Dorie still get 5 stars. My truck has now topped a quarter of a million miles and is still going strong thanks to Premier. I'm shooting for another 100,000 miles. read more

Bob & Dori are the nicest people. They treated me like family. When my car started acting up i took it there. They looked at it and told me what was wrong . I was worried, i was starting a new job that week and didn't have close to how much it was going to cost me. They worked with me and fixed my car so i can get to work asking almost for nothing in return. I could not have been more blessed to find folks like this. They give me back that small town feel. What a blessing they have been in my life. read more

Had one of those mobil guys replace all the air conditioning parts on my truck. There was a leak and he moved out of town so I took it to Premier. They charged me $185.00 to fix the leak. After taking it back to them for the 3rd or 4th time they just gave me some excuses and said it was cooling fine. They even said the engine has a sensor that tells the ac not to work if the truck was overheating! Really??? The truck did have a small coolant leak which later proved to be the water pump. The point is they charged me $185.00 and the ac still doesnt work. They also lied about the sensor. Do they really think I am that stupid? No such sensor exists. Wont ever go back and you shouldnt either. read more

Very knowledeable and honest mechanics at this shop. Great service and prices! I will definitely comeback!

I have been taking my Subarus and Jeeps here for many years. Bob (and his team) are all stars. The work is always done quick, correctly and at a fair price. To boot he always diagnoses problems correctly.. Five stars all the way, thanks Bob. read more