I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

On July 15 of 2026 I had American home and water come out after a storm and diagnosed two of my…read moremini splits, one of which they installed in 2025 so it's still under warranty and keep in mind labor is not under warranty and that's fine. It was a call in the evening not too late around 8 PM and a technician came out and she quickly diagnosed that one of my systems was the outdoor fan and the other one was the compressor. I did not agree with her diagnosis and so I had another company come out and they diagnosed it differently and I told the American home and water what the diagnosis was and had them come out and do a second opinion and they said you're right it is the control board. Please keep in mind that this unit is under warranty and it has been almost a full month and I've had one call made to me about the status of the warranty claim and the replacement part and in the meantime, I went with another company to have this repaired under warranty. Two reasons I'm writing this review; number one the technician that diagnose my systems was completely wrong originally and I was able to get it fixed quickly using another company and while I'm still waiting for this company to be in contact with me about the replacement part under warranty. I hate writing this because they've had great service early on and it's a disappointment that their customer service is now what's making me write this. I had to call three times originally to get an update.

All went well. Communication was easy and accurate, workers arrived when they said they would, job…read morewas completed quickly and accurately. They removed and replaced our solar panels so our roof could be replaced.

Tommy Do from T&K Roofing (T&K Electric owner) acted victimized, claimed my 5'2" 60yo wife…read morethreatened him while I provided contract evidence (missing bird stop, ponding, fascia). Signed tile proposal ignored; ROC C017 dismissed. Unprofessional--avoid.

Keith is friendly and knowledgable. His service was thorough and he provided a prompt and detailed…read morereport of our new home warranty inspection. I would recommend this business as the choice inspection services company for anyone in the Phoenix valley looking for some peace of mind with your property.

Keith at Shining Light Home was awesome. He was very thorough and helpful. Gave recommendations and…read morea full report with pictures. Answered all questions and offers follow ups as well. I'd highly recommend. He's very affordable also.

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

I had called to try to get someone to come out to fix our A/C that suddenly stopped working at 6pm…read moreat night. Knowing that the hours on the website said they closed at 7pm, chances of someone coming out that same day was slim. The guy on the phone initially told me that the earliest appointment would be the next day, but he was able to find Jacob who was in the area and would be able to stop by in 1-2 hours. Jacob arrived and diagnosed the problem pretty quickly. He explained what was wrong (capacitor needed replacement) and then explained how he was going to fix it. He was very patient, made sure everything was up and running and made sure all our questions were answered before he left. Thank you to Jacob and Airtime for saving us from the heat!

My home warranty sent a plumber from Forever Plumbing out to address some plumbing concerns that I…read morehad with my new house. I needed some sink pipes repaired/replaced and the shower cartridge in my spare bathroom replaced. Forever Plumbing contacted me quickly initially to get the appointment scheduled. Their plumber came out soon afterwards and took care of the kitchen pipe issue, but wasn't able to replace the shower cartridge at that time because he did not have the part on his truck. It took about a week for them to follow up beyond that, and another week to get them to come back out to replace the cartridge, but they did get it done. The sink pipe is kind of quirky and regurgitates food particles when I use the garbage disposal, but I'm not sure if that's a plumbing issue or what. I did bring it up to the plumber upon his return and he said it was a non-issue and to just plug that side of the sink when I use it. Not sure how much this bothers me or if it's worth getting another opinion. Overall, a positive experience but I probably would not use this company on my own/without my home warranty company covering it.

Forever plumbing did an excellent job. The technician quickly fixed the valve and addressed to…read moreother problems in the same visit. He knows what he's doing and the staff got back to me when I called. Thank you for your excellent service.

I had called into their office to get a quicker appointment as my ac went out after the major dust…read morestorm earlier this week. Elizabeth answered the phone and was very kind and professional, helping me set up an appointment for the next day. The company is women owned and you can tell, as they sent out an email and text with the estimated time of arrival and a short bio and photo of the tech coming. Jacobie was the tech that came out. Immediately he was super professional, asked to come in and wore booties over his shoes so as not to damage the flooring. He walked me through his ac health check and, luckily I was just needing to replace some filters - which he offered to do right then and there. I will absolutely be using this company for further AC maintenance!

TLDR: With all the other choices in the valley, maybe don't…read moreget stung by BumbleBee Had a crappy experience with the tech/sales-guy who we asked out for a quote on replacing at least our one down home HVAC unit, and possibly all three. Guy was on time, so kudos for that. But he greeted me with a very clammy/weak handshake. Sure, that's not a perfect measure of how a company performs, but it's so often accurate. We had prefaced this quote request by specifying to the office that we didn't want the highest end units as we were going to only be in the house for 3-5 more years. So, of course, he sees our large house and started pushing the highest end units they had. His responses to my questions were dismissive and haughty - obnoxiously arrogant for someone who made a few mistakes I caught during his presentation - and just found one in his quote. Pricing was the highest of all the vendors we received quotes from, and that's even with him erroneously reducing our 2.5T unit to a 2T unit. Also, their service & labor warranty is the shortest of the vendors at 2 years. Standard seems to be three.

I contacted them to find out if my over the range microwave was repairable without costing an arm…read moreand a leg. It as a 2010 model so it has some mileage In January it started flickering and going out. I would shake the power cord & plug it back it in and that fixed it.....for a short time. Then that stopped working. Then let it sit unplugged for days and plugged it in and got 2 to 3 uses of it before it did the same thing Reached out to Thomas Home Services via Thumbtack for a local repair vendor close to the house hoping I could take it down and just drop it off in their shop LIKE WE USE TO DO IN THE OLD DAYS. WELL, NO ONE DOES THAT ANYMORE I FOUND OUT. So I scheduled a tech to swing by the house for the min. rate which would be applied to the repair. Set it up for two Fridays ago and then waited, waited, waited and waited. No one came. Sent them a note and they did get back to me very apologetically and were very contrite. They just dropped the ball and failed to contact me. I was upset and was going to go to another vendor until the service manager reached out to me, Gary, who apologized and allowed me to swing by and drop it off which was a big deal for me since it would get done and I might? Save some $$ since they did not have to come to the house was my thought process. Dropped it off this past Monday and met with Gary and everything got soothed over and forgiven.. Gary got back to me on Thursday I want to say and let me know they got the microwave to power up yet none of the keyboard buttons would work and THEY DIDNT KNOW HOW TO FIX IT WITHOUT A TOTAL TEAR DOWN WITH FULL PART REPLACEMENT ALONG WITH KNOWING MANY OF THOSE PARTS FOR A 2010 JUST ARE NOT AVAILABLE. Plus the costs for doing that i.e. rebuilding the entire machine would exceed the price a new machine. So in the end I asked if they could take the machine, part it out, re cycle the parts and take any parts that they used in it to get the power working again. We both decided that we had hit the end of the trail. He recycled out the machine, and I found out if that microwave was worth repairing it & IT WASNT. Then out of nowhere Gary waived all the technical analytical costs given what had happened on the earlier appointment. I was duly impressed with his kind gesture, professionalism, responsiveness and honest candor on everything from the company to the staff responding to phone and e mail requests and the Service Manager Gary too. Great Guy, Great Company and Highly Recommend to any & everyone #2 thumbs up for Thomas Home Services. Thank you Gary for everything on this matter and I will be back sir. Kindest Regards,

Vicente was here today, August 5, 2026 to fix my shower nozzle which was leaking. He was extremely…read moreprofessional, knowledgeable and super courteous and explained the issue and how he was going to repair it. He actually had to leave to purchase what was required to fix my shower. He arrived time. While we have never had any issue with Thomas Services, he is probably the most exemplary technician we have had the pleasure of working with. Please make sure you let him know how much we appreciated his services.

I have found Comfort Experts to be of high quality work, with good value for what I've paid. Piotr,…read morethe tech who has come out to my house multiple times, is very professional, friendly, and competent. Happy to recommend these guys and their excellent service!

If you live at Anastasi villages on cactus in Paradise Village Parkway, do not even think about…read moreusing this company due to they put the heat exchanger in improperly. They switched the hoses around and I don't believe the unit was even bad because all along it was dirty filters for the water. They stated to me that they do not replace the filters nor look at them I believe in my opinion, they're not even doing any justice to the homeowner, nor to the unit of the heat exchanger. I believe The most important thing on these heat exchangers is the water that goes in and out of the unit and if that's not checked, why even put a new unit in.

Brent has serviced our pool equipment a few times over the years and has ALWAYS done a great job!…read more He knows what he is doing and explains everything in detail. If he's running late he lets me know! I highly recommend him.

Called regarding a wet area behind my pool's waterfall. Brent and his assistant showed up and…read morereally worked hard trying to find the leak. After 45 minutes of digging and trying to determine where the pool pipes were leaking, they suggested maybe it was the irrigation system instead. Sure enough, the irrigation line that runs next to the buried pipes had two leaks. They replaced that section of line and no more leaks! Very happy with Brent and his assistant, the price, and the work they accomplished. Recommend you give Brent a call if you have a leak!