Kenny Smith was amazing! In less than 24 hours arrangements made. 6 thousand pounds + were picked…read moreup in payson and delivered to flagstaff! Everything was perfect! Thank you Kenny you are on it! Highly highly recommend this guy!

Kenny is simply amazing! From answering the phone to walking me through the steps he was going to…read moretake on our behalf and ultimately to delivering our package (early), he was incredible. My business in is Pennsylvania. We have an RFP that needed to be delivered in Flagstaff to a specific location and department. I called Kenny and explained the situation. It was my plan to send the package to him by FedEx and have him deliver it. He suggested that it would be more efficient to send the package to the FedEx distribution center where he would pick it up as soon as it became available. He was 100% true to his word. He picked up and delivered the package at least 6 hours earlier than I anticipated. He called me. He texted me. I tried to reach out to another courier service in Flagstaff that had a bit of a flashier website. I emailed. I called. I spoke to two different people who said they would call and/or email. I'm still waiting to hear back from them and Kenny has already delivered my package. If you want excellent service from a really nice guy who takes his work seriously, please contact Kenny at Northern Arizona Courier! Thank you Kenny!

SHIP CENTER CLOSES LAST SAT OF JUNE (06/27/26) dateline Flagstaff...News from NAZ 2nite, from…read moreDerek, Vian, Adrianna, Ashley, Melissa & Bradley, a last final salute to the best retail counter team ever. Howard Homer, Senior Manager, reports that the existing building at 2000 Woodlands Blvd in Flagstaff will be closing their doors permanently on Saturday June 27th. All local FedEx business after that date can be conducted nearby at FedEx Office, formerly Kinko's, at 1423 Plaza Way, in the Safeway Shopping Center. A fixture of some of Flagstaff's west side expansions of the late 80's, the FedEx building and the land was actually not owned by FedEx, according to Mr. Homer, who stated he is not aware of what will become of the building, but the land is of course where the real value lies. It was one of the earliest structures in an area formerly reserved for forest, fields, and occasional wildlife...back when Kit Carson RV park was considered "way out on the west side of town". Good news for residents of the Airport or Ponderosa Trails areas, however as Mr. Homer confirmed 10+ acres of land purchased for a NEW building to be ready in 11-12 months and will be located by the existing Ground facility at 5900 Pulliam Drive. Approximately 10 Express drivers will be moving into the existing Ground building on Monday, June 29th, and will share the approx. 20K square foot facility until the new building is ready to occupy. Mr. Homer stated that several veteran employees have either already, or will be taking, the options of: a generous severance package, early retirement, or transferring to a different FedEx location, or Ground. This "Merge 2.0" as they refer to it (aka Ground + Express = the 'new' or "one" FedEx as it's referred to internally), has had numerous reports of creating increasingly poor tracking between the two divisions, making it an up close and personal, aggravating position for those customer service agents tasked with fixing merge-related issues for their respective customers. But, across the country, Wall Street still finds them to be, as they historically have been, stock darlings. One employee mentioned purchasing shares at $57 bucks when they first started and is ecstatic with the quasi-split of FDX stock re-evaluations after a new June 1st calendar year re-structure. Ugh, financials make my head spin. When the company announced the spin-off of FedEx Freight as a stand-alone LTL / Freight company, we saw the stock dip, for almost a whole week. Recovered, resumed, and closed about $412 per share on 05/29/26; not too shabby. Although in this instance, according to some investors, they're Fed UP with the finger pointing between the two. At a recent station closure meeting with upper management, Flagstaff Ship Ctr employees voiced their concern they felt Global Corporate in Memphis had NOT learned / evolved enough with other station closures. Citing issues such as timing, poor communication to the local station level, and a corporate HR about as warm as an iceberg. Allegedly, corporate platitudes and paradigm-shifting double talk ensued, and at levels purely designed with no doubt nefarious intent to make a few dozen pairs of eyeballs glaze over The best part about visiting this Ship center has always been the people; this local Flagstaff team rolled up their sleeves every day, exceeded expectations, putting on their proverbial Sherlock Holmes deer stalker caps and finding lost packages, slapping 10% more tape on those envelopes just in case, loaning you a dolly or steering you away from that gawd-awful 1-800 number, and generally putting 101% effort in EVERY day. And their best attribute? They like what they do and you can tell---GREAT attitudes and helpful, frank, down-to-earth folks. Each Ship Center employee we spoke with had plenty of great positive stories, but a similarly large number of nightmare stories of issues --- often referred to as "cardboard logistics" --- which have hampered station efficiency numbers, & the metrics used in the world of time-sensitive pickups and deliveries have become hot boardroom topics. Meanwhile, back in the lives of the disrupted at this awesome "Lil Station That Could", they carry on, another day of planes and trucks, the movement, the constant buzz and shuffle of choreography displayed both with couriers, packages, and lots and lots of documents. Your intrepid reporter asks a question and a tall guy behind the counter with a distinctive flat top haircut encourages you to stop by and visit with them before they close for good and oh yeah, please bring brownies, cookies, brookies, or pie. And Sweet Tea. I tell him I'm not gonna write any of THAT. But secretly, I laughed so I'm keeping that part in anyway. Dang it. Personally, I had a lot of water-cooler talk over that counter with Derek, & those never ending tall tale Virginia fishing stories. They don't make 'em like this anymore; we're gonna miss y'all. XO

DO NOT TRUST THIS HUB, especially for live animal pick up. I arrived right when they opened at 9am…read more Truck was already in the bay but they had not began unloading it. They said they had a directors meeting and they could not do anything until the meeting ended. I informed them that I had a live animal that needed to be unboxed asap. Staff at the counter were very nice, tried to go look in the truck but didn't see it. I received the box an hour and a half later!! Waited the entire time. Our very healthy baby ball python was dead. Staff at the front counter were mortified. It was so sad. He was still warm. I have no doubt if they would have handled this the way they are supposed to he would not have perished. The Managment and directors could have cared less that they left a live animal sitting in a truck with no air conditioning. Their meeting was apparently priority. I have picked up multiple live animal packages and I have never seen anything like this before. They are typically unloaded immediately and waiting inside in the air conditioning before the doors open. DO NOT TRUST THIS HUB!!! Shame on Managment and the directors that facilitated a meeting instead of allowing their employees to do their jobs. Extremely disheartening.

I was moving from AZ to WA and had planned on shipping through package express... When I showed up…read moreto the station, the man who was there went WAY above and beyond to help me out.. TWICE!! I shipped 22 boxes and it was a breeze because Bryce is an exceptionally helpful person! THANK YOU!!!

Called about 10 minutes before they closed wanting to inquire about getting a package delivered…read morethere. Voice message said they were with other customers. I left my name and phone number, sure I wouldn't receive a callback that day, BUT to my surprise, Eric called me back after hours! Gave me all my options for receiving a package, and said he'd call me when the package arrived. I was SO pleasantly surprised by the over-the-top customer service, the friendliness and efficiency. In these days of endless phone trees and companies who will never connect you to a real person, this store (and Eric...hope I got that right) was a breath of fresh air.

I live in northern california, and had wanted an item picked up that I have bought from a private…read moreparty, not knowing anyone in Flagstaff Arizona I reached out to mailbox plus, Eric was so helpful, he went out of his way to pick up the item went back to his office boxed it up nicely and shipped it out immediately with tracking numbers. I would not hesitate to use them again they are very professional and have made this transaction very stress free. I appreciate your help thank you again Eric. If you're looking for somebody to use or utilize out in the Flagstaff Arizona area Eric and his team definitely a place you can trust.

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.