Eeewwwwww..........RUN!!!!!!! This place is absolutely disgusting, bed bugs on the waiting room couch, blood borne pathogens and urine across the in office procedure room, everyone except the front desk doesn't seem happy working there, no communication between patient waiting times. Unless you are homeless and on government assistance and can be at the doctors all day, and feel comfortable with bed bugs, blood, and urine. Do not come here. read more

From beginning to now end, mind you I have no not had one actual appointment here, had been THE WORST experience of my life. The only saving grace of this place were one nurse that took my blood pressure and the two ladies at the desk that greeted me. From the start the place was under construction and in a state of disarray. Okay understandable. Then one I finally get back to the room after waiting for quite a while I wait for over an HOUR before the doctor comes in. Once again me and my husband say that we understand. When the nurse practitioner Hannah comes in, she does listen but she goes over everything pretty fast, my husband asks if she would mind writing it down for us, she says no. What? So once again I intercede for us and say I'll just remember it. My husband and I are trying very hard to have a child and take this very seriously. She orders lab work, tells me to call a number for a test, and get an ultrasound. Okay. I say hey I haven't liked the 6 or 7 other prenatals I've tried would you please recommend one, she not once twice but thrice that anything over the counter... I'm sorry? I insist hey can you please call in a prescription. She said she will. She didn't. I left not feeling good about everything still giving a benefit of the doubt, so time comes to schedule this appointment with the hospital, they've never received my orders. My husband and I called atleast 4 times in the span of two weeks for prescriptions that never got called in. No response. I explained I'm locked out of the patient portal to speak with someone as well. Finally a nurse manager who comes of indifferent on the phone finally calls in prescriptions. Great. I explain to her about The orders that never went through she said oh yes they did and tells me the dates. Turns out they were sending them to the wrong fax the fax number in which I had to call the hospital and get myself. I say I'm coming to the facility to get a printed version and confirm they close at 5. I rush after work I'm at a new job mind you. They have the doors locked at 445pm they let me in I get orders I ask them to send to correct fax. Thinking this is finally over, the hospital now says I have to go back to said doctor and get a pregnancy test even though the whole point of this procedure is to do it when you already know you are not pregnant! I'm upset I call the doctor back speak to a manager again. She says that's odd and they don't know how they'll fax over pregnancy test results but they'll figure it out. So I tell them when I'm coming the following week, she tells ME to bring the fax number for the hospital. I've worked in a doctors office. How do you not know to have a common fax number for a hospital? Fine everything is set. I wake up Saturday morning to a TEXT MESSAGE. Saying my provider is sending me to a LABCORP for lab work.... Can not call the doctor office and even leave a message because they're closed. Now they want me to take even more time out of my day, waste more time, calling them to find out why in the world they never told me they were instead going to send me some place other than the drs office itself, where the wait time is literal HOURS. I was going to run to the dr office on my lunch break. My husband and I are completely defeated, angry, and every other word in between. This experience from start to finish has been awful. If this is how they treat someone before they've conceived, why in the world would I trust them with my life and the life of another? I was nice even apologetic the entire time to the facility but In reality none of this was my fault. They failed me. And this is the final straw. Now I'm angry. read more

The sign posted says one "adult" allowed in the ultrasound room. My 17 year old daughter is pregnant with her first child and the 17 year old father wanted to be in there to see his son. After talking to the manager and explaining that he was not an adult she still wouldn't let me be in there with my minor child. I let her do the ultrasound without me, but I will be changing her doctor to another by the time she is due for another appointment. read more

The incompetence of the individual who manages operations at this facility was mind blowing. Our appointment was scheduled for 3:15, we arrived a little before 3:00 (if you arrive more than 5 minutes late you wont be seen). We were not seen until 4:00, and then sent for lab work at 4:25. The lady in the lab department said she closes the lab at 4:30? No one was at the desk until after 4:30 and we were told to come back tomorrow. As someone who works in the medical industry, place is not ran as if it is a medical facility, this place is ran more like a Dollar General. AVOID AT ALL COST, even if sent by the Emergency Room. read more

moved to Nashville and came back specifically for this appointment and they called me to cancel 2 hours before. I didn't pay attention to the voicemail because It seemed like them calling to confirm my apt, it is the same number. I was already in town at that point, which was a wasted 30 minute drive. I did finally get in another time and my lab bill with quest didn't run through insurance which I spent hours fixing. Second follow up appointment, I had to cancel because for weeks I called to get a quote and they never could get the this information. I cancelled and rescheduled for another dates. For TWO months I called several time a week and they kept saying they would get this information to me. They never did and I had to cancel again. All I wanted was a quote so they didn't rip me off on the pricing which tends to happen at doctors office's. I will change to a Nashville office with better customer service. I even actually liked my doctors, but the staff is disappointing. AVOID at all cost' is accurate information and timely customer service is important to you. read more

I had to cancel my appointment. They rescheduled me with a nurse instead of a doctor without telling me. There was Christian music blaring in the waiting room. It made me nervous. When I got my pap smear, the stirrups were in an awkward place. I had trouble logging into the portal to get the results for my pap smear. I had to call several times before I could get a hold of anyone to give me my results. read more

I'm actively going through a miscarriage and the medicine they gave me hasn't worked to expel the tissue and they said to call back if I didn't start bleeding well now its the weekend and no one called me back. Now I'm almost two weeks into a miscarriage with rotting tissue inside of me and my next appointment isn't for another 2 weeks. Lets go septic lets go read more

I've been going here my whole pregnancy. They do not listen,answers questions or help with specific issues.nor do they ANSWER the phone EVER. After a recent hospital visit I was told to contact my OBGYN and make a sooner appointment than the one I had. And I called 5 times to no avail or the call being reset when I hit the appointment button. It's absurd and honestly bull shit. Do not go here!! read more

I have been thoroughly impressed at how attentive this office has been with my fiancée's needs. As a high risk pregnancy, Dr. Jarrett and his staff coordinated with TMFM smoothly. The front desk staff and nurses are extremely pleasant and helpful. All of our questions were answered, and our entire patient case management gave us confidence throughout the entire pregnancy. If I had to find a con, it would be the wait times... but that is expected with the type of amazing services they provide. read more

The office itself is nice, and staff is helpful and kind. However I have to rate this because of my experience with Dr. Carol Wilson. Saw her many times for chronic problems I was experiencing, and she scoffed at every comment and question I had. Also have heard other women say she interacted the same way with them. I think that most women would agree that an OBGYN is a place you should feel safe, and never ashamed or made to feel badly. She never once actually helped me, only made disparagingly passive aggressive comments. I have moved on to a new obgyn (in nashville) and with just one appointment so far, I already have so much helpful information and genuine care. Much information actually contradicting Dr. Wilson's input. I don't like writing bad reviews, but I believe in this so much. I want to feel safe with my obgyn. read more

I would like to express my thought at Arizons the staff is rude and have no compassion towards patients or there loved ones! I wouldn't recommend this dump to my dog! I'm surprised they are still in business certainly not deserving of it!!!! I really wish I didn't have to give a star at all this place sucks!!!! read more

I usually don't do reviews for medical but the office is horrible!! My doctor-doctor Washington was wonderful for my pregnancy but the office staff is trash. I was treated rudely the whole time by the front desk personnel young girl. After today, I just had to post a review. I'm returning to work and needed paperwork done to return and when I approached the desk she just looked at me with this ugly face like I was the insurance company that was giving them hell. Asked to speak to the office manager and they starting whispering. I guess since my pregnancy was over it was asked why was I there??? First off I paid 25 dollars to get paperwork done send to my company's and short term disability company... then when I told her my return to work date and said it can be done later or when she has time she got loud with me and said I will be on vacation next week. What does that have to do with me?? The doctors are great but the office staff needs to go. I have never been more embarrassed and humiliated in an office until now. I really wish I could get my voice heard elsewhere too!! read more

Recently they never answer the phones it is extremely hard to reach anyone during regular work hours I have been going here for 4 years and the old staff they had were amazing never had a problem and they always answered and or called back. It is very hard now to schedule or reschedule an appointment not sure what is going on hopefully they get better soon. read more

I made an appointment with Dr. Washington because I had heard many great things about her, however I saw a different person when I arrived. I know the NP that I saw had the qualifications needed, however I would have liked to been informed that I was not going to see Dr. Washington so I could reschedule (she's the only dr. I considered going to). I was never directed on where to go or what to do throughout my appointment. I could have literally roamed the entire building and they would have not known. They never brought in a second person during my exam, which I have always been offered by other doctors. When I had questions about the procedure, I was laughed at by the nurse and then given a smart** answer. Both the nurse and the NP seemed to not believe my issue and past experiences. I was never informed about test results or if they would call when labs came back in. I would have had a much better experience if the NP had taken the time to listen to what I was saying. Overall, I had a very unprofessional and uninformative experience and will not be returning. read more

If I were able to put zero stars, it would be a more accurate rating! Dr. Jarrett is a very intelligent and pleasant doctor, but unfortunately everything about this office is upsetting. My husband and I met with Dr. Jarrett for 15 minutes once and every other meeting was with Carol, the nurse. My mother is very excited about her first grandchild, so I got her to come with us to an appointment, where she was able to hear the heartbeat for the first time. She was so excited and cried and said how excited and thrilled she was to hear her sweet granddaughter for the first time! To which Carol LAUGHS and responds, "Yeah, you'll get tired of it. You'll be able to hear them for the rest of your life, once they're born. I live by mine and that's all I hear."..............................This is my first pregnancy and went to the anatomy scan and was told I would be sent to a fetal heart high risk doctor. When I asked "Why?" she said "It's nothing to worry about unless they find something" and that's all the information that was given. After going to the fetal heart doctor the following week, we found out that she HAD a hole in her heart, which is why we were sent, but it had already resolved itself (HALLELUJAH!). Instead of being told what was going on or any information whatsoever, we were told nothing. This is the most unprofessional "office" I've ever been to. Very, very unsatisfied and would not suggest that anyone be seen here. read more

I had a simple prenatal blood draw and urine culture taken there during an appointment. I then got a bill for $4000 from the lab. My insurance agreed to cover the charges ad if they were in network and to cover 120% of what labs in the area charged for these services, but the lab was asking for almost 300% of what these services are worth. So even after my insurance paid over $3000, I am still being billed for almost $1000. I tried asking Arizons staff why my samples were sent to a lab with such outrageous prices and out of network and to try to negotiate with the lab on my behalf since they were the ones who chose the lab. Arizons said they had several patients whose labs were overcharged but there was nothing they could do. If they collected the samples at the office, they should make a reasonable effort to ensure the companies they outsource to are in network for patients. I have switched to another practice, and I am much happier. read more