We have been going to Arc Animal for sixteen years. I have had other dogs before Penny and Erwin, and was very happy with the doctors who treated them. Now I have treatment with Dr. Andrews who couldn't be more kind and understanding. I just won't go anywhere else. Peg read more

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They are also trying hard to give back to the community by making a sugar bear fund to help people who are struggling financially with the cost of their veterinary care ! Great staff members and volunteers help with this process as they work hard to keep their pets and their families happy and healthy for the future of our community is very important to us all read more

Ark Animal Hospital - Me and my puppy "Sushi" are in a treatment room together - Veterinarians Near Me - Surfside Beach, South Carolina

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My dog got on the counter and got ahold of Tylenol. They refused to see her without money upfront. I don't get paid for 4 days. It's a damn emergency. Tells me right away that they are not in it for helping pets they just care about your money! read more

Insisted I get bloodwork for my dog to have his teeth cleaned. Tried numerous times to get results. Nothing. Called to schedule the cleaning and oh shock nothing available for many weeks. I feel I was scammed out of an office visit charge and a bloodwork charge. And had no desire to schedule the cleaning. Please find a more reputable place read more

Always good experience for the last several years. No appointments needed and the rate is good also. I find the personnel nice.

I love Dr Andrews and her staff. Very personable and caring. She and her staff have so many accolades paid to them on their billboards.

I loved the vet at Ark. I don't love their office practices/procedures. I was upfront with them that I wanted to use Chewy.com for my first purchase of flea medicine. The office never told me what was involved with getting the meds through Chewy. All they did say was that I could buy the product through them at what was going to be a higher cost. To their credit, Chewy reached out to Ark and did not get what was needed to fulfill my order? Why? Because apparently Ark feels the need to extort an additional $10 from the customer before sending a simple fax to Chewy. And that my friends is the rub here: You either buy the products through us or else your pet has to ultimately suffer the consequences of poor office procedures, non-existent communication and a near complete lack of ethics in the name of making the most money at any cost. I'm sure if it were one of THEIR animals that was being eaten by fleas this would all look a bit different. read more

I've been coming to Ark Animal for 7 years and I love Dr. Andrew's but the front desk lady was so rude. I'm not a vet, therefore I don't know everything and have questions. I could feel the lady getting frustrated with me. when she turned her back she started complaining about me to the other office lady while I was still standing there. I'm a very polite and non confrontational person so I just apologized for asking so many questions and reminded her, this is my dog and I just want the best for him. Very disappointed for being treated so disrespectfully, especially when we've been paying customers for so long. Might be time to find a new vet. read more

I have been going to Ark for past 4 years. I love Dr. Andrews and all the staff. They are kind to animals, all show respect to the doctors, who need that. The prices are reasonable, Im on my way there now for heartworm and flea medicine. read more

I will not allow any of my family to take their dogs to ark ever again I moved back down here is South Carolina from Virginia with my hound that I rescue had had been shot and left to die when we moved here his nose was bleeding on the left side the vet that he was currently seeing in Virginia told me to take him to the nearest vet if it continued for more than 2 weeks after we moved which I did Dr Anderson took her sweet damn time over booking her patients and saw us right at noon he was there for physical and nail trims after she can look at the knot between his nose and his eye and she did she pushed on it she said oh I think it's fractured she didn't want to listen to everything else that was wrong with him before we moved here I ended up having to take him back to his vets in Virginia and then finally on point opened their new location my last trip up there thank God the doctors at OnPoint were so caring and kind and loving with him this is hard to do we found out he had bone cancer and unfortunately I had to put them down in November the day before Thanksgiving of this year I am going to let everyone see what bone cancer looks like in your dog when it's on their face near their eyes and their nose I'm sorry if it's discussed anybody but this is what I went through for months of my babies life as I'm sitting here writing this and crying I'm so much it was my world read more

I took my boy here, they gave him antibiotics and said he had an infection but had no idea where. We showed up unannounced, there were only 3 people there and we waited 4 hours. They charged us $600 for my cat to pass away 3 months later with undiagnosed kidney and heart failure. They seemed rushed and uncaring, I'm 100% sure something was overlooked and is why my boy is longer with us. read more

I've used Ark for at least 20yrs. Sure there have been times when I have waited to see a vet particularly if I was being "fit in"... but I understand that things happen and good attention to pets and pet owners takes time. They truly care for my pets (even the little ornery one that bit a vet); they remember them and remember me. There are many vet choices/options in the area now...but Ark is my vet. read more

We are new here in Georgetown. I had an appointment at this office for next, week for our two senior dogs. Today Chloe (13 years) started bleeding in her mouth and stools were black, and she cried most of the night. We knew it was time. We called to come in and have her put down, even offered to just have the vet come out to the car to save the rooms for appointments. Sadly, they turned us down, they were too busy. I think emergencies like this take priority over others, they cannot be helped. I cancelled my appointment with them and will never go to a place that is just too busy to help a sick and dying dog. We found a very compassionate vet at Animal Hospital of South Carolina, who also was totally booked, but came out to our car and helped our precious dog. We are so sad to say good bye, but having a caring person makes a lot of difference.!!! read more

We will not be taking our service dog back to Ark Animal Hospital. He takes an anti-seizure med. and gets blood tests every 3 mos. His last blood test was on July 6, 2023. (two weeks ago). We were not called to let us know the results of the blood test and if he would have to take another med. along with his anti-seizure med. to keep his liver count where it should be. I called today and was finally told (after 3 phone chats) that he needed the med. for his liver again. So, he needed the extra med. for his liver and they never called us to let us know. Also, at times he has been sick on a friday and had to wait until Tuesday to get med. because they are closed on Sat., Sun., and Mon. These things are not acceptable! I need my service dog every day and it is important that he is well cared for. We will not be back to Ark Animal Hospital! NO STAR! read more

I brought my 2.5 year old dog in Wednesday before 6pm because I believed he had suffered a seizure. The doctor examined my dog and drew blood. I was told I would receive a call with the results by Friday at the latest. The doctor never gave her name. It's 10 minutes before closing on Saturday. I've called twice today, and only spoken to Sally. First call I was told she would send a reminder to the doctor, second call I was told "no call backs were made today." I explained that I was disappointed since I paid for a service. She said she would pass the message on the the manager and then corrected herself stating owners. I paid for bloodwork and have not received the promised results. I can not recommend Ark Animal hospital. read more

Came here as an out of town walk-in, have been waiting for over three and a half hours to get in, with NO estimate of how much longer it will take. I think it's great that they take walk-ins but their ability to handle walk-ins is a very different story. I've been the 'next' walk-in for three hours now, too. Could be another two and a half hours. My vet at home does 'fit-in' too, but they take the dog and keep them so they can examine the dog at their convenience without making the owner spend all day at the vet. Side note, my mother passed away this week and I need to take care of her affairs before I leave to go back to my home state. This fiasco took a whole business day that I would have been using to take care of that stuff. Now I have to delay going back to work. read more

DO NOT USE THIS VETERINARIAN. When I was in dire straights, with my beloved 13 year old Shih-Tzu, at the end of her life! They would not put her to sleep. ALL Because my little dog hadn't been to their office previously????? They wouldn't HELP/ASSIST me (my dog) with this Extremely DIFFICULT Situation/Decision. The response was REPREHENSIBLE! To actually DENY a service. Now Imagine.... Moving to a new area, and without a support system... and having to call a vet to bring your animal in at the end of THEIR LIFE, and the response was NO. Not even a follow up question, OR Perhaps, paperwork, or offer to call the previous VET as to the disposition of the animals medical history/record???? ARK Animal Hospital shouldn't be allowed to practice/operate a business as a veterinarian, their License should be pulled, and I have already contacted the South Carolina Board of Veterinary Medical Examiners regarding this. THIS IS THE DEFINITION OF INHUMANE!!! read more

I needed a Sunday afternoon vet for my 3.5 yr old toy poodle. She was showing signs of possible pancreatitis, passing bloody stool, not eating, throwing-up, etc. We called about an hour before closing time (5 PM on Sundays) and was told to bring her in and they would see her. There was one client ahead of us upon arrival, but we didn't have to wait more than 15 minutes to get in an examination room. The waiting area was clean and seating was adequate. The staff was very friendly, helpful, caring, and compassionate. This was our first time ever visiting Ark, so we were asked to complete a new-patient form. Standard procedure anywhere. The exam room was clean and the stainless steel table appeared to be recently wiped-down and sanitized. Within a minute the first vet tech came in to record all of the symptoms and record vitals. In a couple of minutes more, the vet came into the exam room. She had analyzed a stool sample and it indicated a bacterial infestation. She recommended treating our baby with an anti-nausea injection, a fluid injection to guard against dehydration, and would send us home with two prescription meds to fight the bacterial issues and help our little one feel better. Our bill total on checkout was $122. I was a little surprised that it was so low, but thankful. I could not be more satisfied with the service and personal attention we received from Ark Animal Hospital. The staff was professional, caring, and the vet didn't suggest needless costly procedures (x-rays, bloodwork, etc.). She knew we were local and that our regular vet would take over if need-be the next day if there was no improvement. I am happy to report that our baby instantly felt better after her visit to Ark. She actually ate something when we arrived at home and slept through the night. My wife and I are very grateful for Ark Animal Hospital, and for the staff that are away from their families on Sunday afternoons with the sole purpose of helping our pets when they get into trouble. Thank you from the bottom of our hearts! :) read more

While on vacation our dog was attacked by another dog at the dog park . I called ARK they couldn't have been more accommodating . He was seen and treated right away . Dr Crawford and staff were kind and through. read more

Ok Ark , once again you have failed me and my pet.Called in prescription Fri , you tell me it would be ready sat after 230. I come Monday at 1230 and its Not Ready Again!!! .WTF?? I've used you for years.I've been here 29yrs. It is getting worse and worse. Do you need to hire more people?? Figure it out! Pets & people should not be treated this way. read more

If there was an option for 100 stars, I would gladly give them all! Ark & Dr. Jansky is amazing, she works endlessly to ensure the health and safely of your beloved pet. My dog Pink and her side kick Sophie are my absolute world and Dr. Jansky takes care of my babies... and me when they are in for a routine check-up, having their teeth cleaned, etc because I am a hot mess waiting for them to wake up from anesthesia or path results to come in. I trust her with the life of my dogs. You don't know be but if you did, you would know that if anything happened to those girls because of something someone else did, there would be H**L to pay. Dr. Jansky is hands down amazing and treat my babies as if they were her own. She is so caring, gentle and understanding I drive three hours to see her. 100 Stars... Way to go!!!! And a huge thank you :) read more

We bring our cats and our large dog here for care - the routine stuff and the not so routine (injury to a dog's leg that will require surgery). Dr. Andrews is the absolute best, kind and knowledgeable, and the staff is helpful. It's true that if you don't have an appointment you are taking your chances at a long wait before they can work you in. They are often super busy. They are busy because they are good, I would guess. I'm going to go in without an appointment tomorrow and I expect the best, but I'm going to bring some work or a paperback book just in case. Worth the wait, and worth driving a half hour for us, too (they're not the closest vet to us by a long shot). read more

The Ark is a part of the Surfside Beach community. I have used them for my pets for over 15 years. Because they are so good, plan to wait. If you drop in its a long wait, with an appt it's less long. Most endure the wait problem because the docs really care and spend as much time as necessary with your animal and answering your questions. Like any clinic, it's best to have one doc, and take other docs in an emergency or with routine care. That way the doctor gets to know you and your pet well. They developed the Noah project where they devote their care and find homes for injured wildlife. I have taken in ducks, birds, a cat with a demolished leg, turtles, etc. They provide excellent care, have community members who foster, then they find homes. For that reason, I don't believe the review that says they sent a kitten to the humane society. I have adopted two cats from there. I haven't been to all the vets, but most are excellent. But best, it is a group of docs who really care about all animals. read more

Only gave 1 star because I couldn't give 0. There is no telling what is going on in this office! Every. single. person. I have talked to is extremely rude. They have these poor girls in the parking lot running back and forth between the cars and the building in this summer heat! I get COVID restrictions but why not just have customers call when we get here? It seems like an added stall to excuse their awful wait times. If you make an appointment, be prepared to schedule multiple times since it gets lost 90% of the time; once you finally get one in their system, clear out your whole day to wait in their parking lot. They usually take over a week to give results or fill prescriptions even though they promise one or two days. I don't know who is running this business but they are the most unorganized people and it really shows. DO NOT COME HERE IF YOU WANT YOUR PET TREATED WELL!!!!! read more

This so called animal hospital cares nothing about animals. A friend of mine brought her Brown Lab there for 10 years. At the age of 15 when he needed to be euthanized they had no time for him. Two days in a row they said there was no availability. If it weren't for the kindness and compassion of Murrells Inlet Animal Hospital he would have continued to suffer. They allowed my friends to stay in a room with him for one hour saying their goodbyes, and he wasn't even a patient if theirs. This place is a disgrace. read more

Will never go back there again. We made an appointment to put our dog to sleep because she was suffering, we did not get into a room until an HOUR later, until our dog finally collapsed outside and died on the cold floor inside. Went inside a few times to speak to someone about what was going on and didn't get an answer. Spoke to 2 different vet techs that knew we were outside waiting, they "misplaced" our paperwork and assumed we were just dropping our dog off. Vet and techs came in the room 5 separate times to tell us that they needed 2 minutes and we told them that she didn't have that long because they already had waited too long. My dog could have gone peacefully but she suffered the whole time because the vet needed 2 minutes and couldn't get a vein apparently. I had to watch my poor dog seize because they forgot about us. Disgusting people. Do not care whatsoever. The actions of your staff were truly and utterly disgusting. I will never recommend another person to this place and will not be taking my other dog or ANY animal back here ever again. Unfortunately I cannot give 0 stars. read more

The worst I've ever been treated at a vet. We are on vacation and my little dog got sick. I called this vet and they said just walk in and they would see our pet. I sat there 21/2 hours and then they came out and asked me if I would come back at 3:00. This was after I had been there since 10:00. If they couldn't see her they should have said they were full. The staff isn't friendly and poor waiting room. I will never go back there if I have to drive into Myrtle beach!! read more

1 Star is nice because I couldn't give them a zero. It doesn't matter if you have an appointment or not be prepared to wait a long time because they are unprepared to run a successful business. The front staff are terrible and rude. They don't want to help anyone. You think taking your kid to the doctor is bad you don't want to go here. I called ahead and was told there was a wait but if I got there before the second vet left it shouldn't take to long. 20 mins later and a hour wait I am told the 2nd vet left for the day, the third was off for the week leaving 1 doctor who had emergency surgery. I could have left my dog but was told it could be 9pm before I got a call to come get him and would just pay and leave. No thank you. Do not go here! It's the last time I'll subject myself and dog to that kind of place. Not to mention it's nasty!! read more

Though their website boasts that they'll do everything in their power to take care of your animal, I was sorely disappointed in this place of business. They do not hold themselves to a high standard. What sort of doctor has a patient wait up to a week for prescription MEDICATION? The manners of staff were mediocre at best, and good luck trying to schedule an appointment. If you do manage to make your appointment, be prepared to sit and wait in the hot car with your pet for an undisclosed amount of time. I understand the fact of our COVID situation, but surely they could make that process easier on their customers and their pets! If you simply cannot find another veterinarian, good luck. read more

Our 12 year old dog became very ill during our vacation to Surfside. I called Ark and they were able to fit us in for an appointment. We were called back promptly and a vet was able to see us quickly. They gave her fluids under the skin to prevent kidney failure due to dehydration, and they also gave her something for nausea and an antibiotic. The total for everything was only $103! We expected to pay $200 or more. Everyone was super friendly and we are so grateful. Our dog recovered quickly and is back to her fun and energetic self now. Thank you Ark! read more

The doctors there are amazing, but the reception staff could use some work. It always takes a good 15 minutes to get through check out. I really don't find them personable. Being with animals you should be chatting with patients while they wait. Despite this though, I absolutely love taking my pup here. read more

We had to visit Ark Animal Hospital while vacationing. The wait was very long but worth it because we did not have an appointment. These people are very compassionate and knowledgeable. Our pet unfortunately had to be put to sleep but the people treated us like we were part of their family. Please don't let the long wait turn you away. Thank you Arc Animal Hospital for treating us like we were a regular. read more

This is by far THE BEST Vet in Myrtle Beach area, They really care about your animal and do not price gouge you. This is one of the busiest vet offices but has long hours and you can make an appt pretty quickly. I have used this Veterinarian for years and highly recommend. read more

I took my cat in on a Friday for what I thought was a UTI. it's turns out he was blocked and needed emergency surgery that day. the surgery took place that afternoon and was told he would need to stay 3 days for observation and because he had a bag placed in him that he needed to be watched for any crystals after surgery. Got a call Saturday afternoon that I needed to pick my cat up and take him to the emergency clinic. Of course I thought things turned for the worse and asked what happened. she said we are closed tomorrow and No one will be here to watch him. I said we were told that he would be observed until Monday here. She said I don't know what to tell you, but we aren't going to be open tomorrow and no one will be here. (all this time with a shitty attitude) So all the years Ark animal has been open no one has brought their pets in over the weekend for a emergency and could only stay until Saturday ???? and then get kicked out of Ark only to take them to another place for another huge bill ????? I take my cat to the ER clinic on grisson parkway and of course I know it's going to be expensive. $500.00 for a over night stay !!!!! at the ER clinic Something doesn't seem right with this at all !!!! I feel like we were kicked out of Ark and not a care from the staff at all. Will never go back.... read more

Used to take my animals here but they don't seem to have any concept of what an appointment time means , everytime I went there it was hours of waiting past your appointment time, with a lot of sick animals around you or crying people who were there to have their animal put to sleep , my last two visits were tuff I brought my 16 year old shitzu to be put to sleep ,she was blind, deaf and had cancer so I felt she had suffered enough it was a hard enough decision and of course they are a part of your life so even though I had an appointment for them to take her (right in )when I got there they let me sit in a room for an hour and a half holding this poor sick dog ,which was agonizing. That was the last time I went there , I now go to a new vet in Murrells Inlet who takes you right in for your appointment the minute you walk in the door and the entire building is much cleaner! I had also taken my dogs to Ark for the hair loss they had every summer and they never did cure that up either , and the check out desk was very disorganized as some of the other reviews said , and when you would call in many times I was put on hold till what seemed an eternity! Sorry I'm sure they have helped a lot of pets too ,but I have to be trueful because our time is important also most of us can't afford to take a day off work to spend hours sitting in the waiting room hours past our appointment time..for our pets! read more

At first I loved this place, but not only did they charge us for things they shouldn't have, they sent us all around town trying to get a medication for our dog they had the WHOLE TIME. We took our dog in on Tuesday for diarrhea, they gave us bland food and injected him with fluids, we took him back in on Thursday because he wasn't getting better, they did blood work and everything was fine, we gave them a stool sample they didn't use, they told us he was fine and he needed bland food, we INSISTED they do more tests, they gave him an x-ray (came back fine) and then finally did a stool sample (which we told them to do first and they didn't listen) turns out our poor baby had parasites, he could have DIED if we didn't insist on these tests. We then argued that we shouldn't have to pay for the x-rays and they made us pay anyways. It would be different if they did the stool sample first like we ASKED. After, they gave us a prescription and told us to go to a feed store to get it.. no one had it AT ALL, not even Petsmart or Petco so then they told us to see if other vets had it, once we called around and no one had it, we called back and MAGICALLY they have the medication we need. We will NOT be back here and I suggest you find another vet as well. read more

This is by far the worst veterinarian practice on the Grand Strand. They are slow, some of the vet techs are good but others are worthless! They do not have a doctor on for walk ins and if you need to see a vet without an appointment you could sit there for HOURS. The doctors are the worst diagnostic vets, they will let a dog suffer for days before they can come to a diagnosis. If you only need to see a vet tech, make sure it isn't Maria. Incompetent and stupid! Pass on by and head south to Murrells Inlet, there is an outstanding Vet practice there. read more

I found a kitten in the street and my boyfriend took it to Ark the next day because we didn't know how to take care of a kitten that small. The vet looked at it and said it was healthy and they would take him. My boyfriend asked that if they were going to give it to Horry County Humane Society because he would take it back if they were. They said "no" but still took his information. Later in the afternoon, my boyfriend happened to be talking to an animal control officer who told him he had the kitten on the back of his truck!! By late in the afternoon the kitten was very sick and dehydrated. It had to be rushed to Horry County animal hospital by the officer. If you look in the phone book, they have full page ad's on four pages but can't afford to give a kitten some milk. read more

Appointments are written by hand and lost. We tried to book an overnight stay - was advised to come in for shots and it would be booked that day. We got the shots that very same day and was then told they were full. Never boarding hear again - should have trusted my instincts - my dog got sick with the last stay. read more

Dr. Andrews and her team of veterinarians and techs are among the best. I've lived all over North America and have always had large rescue dogs. The Ark team has earned my confidence and my trust. Because they are caring and experienced, and have such a sterling reputation, they get busy. There can be a wait. However, if your pet has an emergency, they are prioritized as such and treated as quickly as possible. Their front staff can seem overwhelmed, at times, but only because they juggle a lot of sick animals and a lot of scared pet owners. However, I've never seen them be anything but kind, patient, and professional. The Ark Animal team gets to know their animal patients and consistently puts their care first. Sure, my dogs and I have had to wait there. That's because they give every animal the time and attention needed to ensure optimal outcomes. They genuinely care and that's increasingly rare. For those who rate Ark Animal less than five stars, I say i'm sorry you didn't get to see behind the scenes here, where I've seen vets and techs on the floor, caring for sick and injured animals as if there own. No, Ark Animal Hospital is not in a new building. It is, however, in a setting that provides preventative, routine and critical care to animals of every size and, oftentimes, in dire need. My dogs have had numerous procedures, surgery and years of preventative care here and I've never doubted their expertise, or their commitment to my animals. Dr. Andrews is one of the kindest, most caring, most knowledge veterinary professionals I've known. The priority at Ark Animal is your animal, as it should be. Does that mean you may occasionally have to wait? Sure, it does. The love and care your pet receives makes any wait more than worthwhile. Does this mean you and your pet may wait in an animal hospital that isn't the Taj Mahal, but rather a facility that treats (and saves) very sick animals every day? You bet. Is the front office staff busy? Indeed they are. Why? Because they're the best and juggling a lot of anxious pet owners, and their pets. What's more, you can count on Dr. Andrews to get to the bottom of your pet's problems. There isn't a smarter, kinder, more decent, more trustworthy veterinarian (or person) out there. Sure, a visit to Ark Animal may occasionally require some patience and understanding, but keep in mind why. I don't know about you, but if my furry friend is in critical condition, I want her to be prioritized. That means I don't mind waiting when another's very sick furry friend is treated before mine. To the reviewer who said Ark Animal smelled of feces I must say, I've seen many animals relieve themselves on the floor here, and at other veterinary hospitals. It happens. At Ark Animal, I've also consistently seen front office staff, techs and even vets quickly cleaning and disinfecting afterward. What's more, Ark Animal's prices are more than fair and certainly competitive locally (and beyond). I can honestly say that I've always left there feeling like I got more than I paid for. If your pets health and wellness truly come first, Ark Animal is the place to go. If you're looking for more emphasis to be placed on red carpet treatment, or on a posh waiting area (both of which you pay dearly for), go elsewhere. If you want the best care for your animal friend, put your trust in Ark Animal. Your pet will be the priority and he, or she, will thank you. read more