My Daughter just moved to Charleston, she joined the Navy and will be going to school there and…read morethis is her 1st car. We walked in and Anikia M greeted us and made us feel welcome, we had just come from another dealership and they were Very Pushy. Anikia listened to us and gave us some options that were in her price range. After picking the car she liked we did All the paperwork and she was able to purchase the car on her own!! We were able to complete the purchase a few days later when she had the money for the down payment. Definitely would recommend, everyone was super friendly especially Anikia!

Sold a car to Carmax and the experience was great. Fast and transparent process…read more Sales on the other hand is a different matter. I was looking for a SUV and had 2 models I was considering. Local Carmax had one model available that was more than I wanted to spend. I told the sales person what ai wanted to spend not how much I had available to spend. They were hesitant to show me the model in stock because it was above the price I mentioned. They actually said they didn't want to show me it because it was nicer than my budget and I might not be satisfied with the other lower priced different model. We did a test drive and they requested a different model from another location that was in my stated price range. I went back for that test drive and was told I couldn't drive it on highway to see how it handled at highway speeds. The highway was less than a half mile from the dealership. Not sure who would buy a car without knowing how it handles and accelerates at different speeds. The "test" drive was a dive around the block essentially on residential streets. Not sure who would buy a car under those circumstances. Wouldn't buy a car from the local Carmax but would consider them again for selling. I bought a newer, lower mileage car for slightly more than the more expensive higher mileage model local CarMax had on my first visit.

Had an issue with an AC odor in my GLC 300. I spoke with a receptionist on Monday and was surprised…read morewhen she gave me a following day appointment. Arriving at the dealership and after an initial review by the service manager to a Tech Bulletin addressing this issue, he corrected the issue in a short time. ALL the dealership associates were all very pleasant, professional, and customer service focused. Again, thank you to the service team at the dealership.

DO NOT purchase a vehicle from this dealership…read more I bought an Acura RDX from them and within three days of having by it, problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! At a Mini mechanic claiming the same issue!RIP OFF! Went to my local mechanic and he said they were not being honest! since the owner wants to attack me, I was at this shop once before and it was a positive interaction however they said they cleared all my check, engine, lights and warning lights! Once I drove around for a few days, those lights all came back on and I purchased a scanner to figure out what was going on. Turns out that they could've easily figured out that all I needed was a Vapor Canister Purge Solenoid . So after two visits to the shop, not only did they not diagnose it, but it causes me to fail my inspection so then I had to purchase a reader and then fixed it myself! and they said that my warning lights for my headlights and my tail lights were short! So I bought headlights myself and put them in and the tail light was an easy fix, but they couldn't figure this out either! This shop is a farce. Don't trust them whatsoever the owners arguing with me over their failure to actually do a good job for their customers! This car runs great and I take care of it and have every maintenance done that I can as it's driven all across the country for over 107,000 miles so for you to question my upkeep of it is offensive!!!

Very great experience!! Christina was the best! So glad she was able to get me what I wanted and at…read morethe best price. Would definitely recommend her and this place to everyone!

I honestly would not recommend this Chevy dealership. These folks folks on the phone, parts,…read moreservice department. No one seems to know what they are doing. To boot, I scheduled an appointment for work (oil change) dropped it off 30m early and was told it will likely be over 3 hours. What is the point of an appointment? 3hrs for a 20m job and they knew I was coming?!?! I've been to several Chevy dealers across the country. This is awful, and I know they are going to turn around and charge me some $150+ for the oil change they still have not given me a quote at all, so ridiculous. -- I stand corrected, they charged me $364 for an oil change and a fuel filter. Never ever again will I come here. Seattle this work was only $135, at Chevy, out the door.

Had a positive experience last week when I took my car in for service. They were thorough in…read morehelping me troubleshoot some issue's that came by surprise. My service advisor Sal was really helpful & transparent through everything. It was refreshing! Communication was on point. Highly recommend this location for service and look for Sal, he'll take great care of you!

Transparency took truck for factory recall on air bag. Asked them to change oil, they changed oil…read morepan & charged me over $600. Not honest company. Never go to them, they're dishonest

If I went in this dealership, just to look at the new Lexus GX550I met wilver Watkins. The…read moreworld-renowned salesman, and within 2 hours that rascal had me sitting in a brand new GX550 and I had a big smile on my face. What an amazing salesman? What an amazing dealership? Everything went flawless, quickly, smooth. It could be the financing went through without a glitch. I was completely blown away within 24 hours. I was driving off in my new Lexus. GXI can't say enough about Wilbur. He was amazing salesman, amazing individual, and a wonderful human being. I feel happier just having met him. And knowing him Hendrick, Lexus IS very fortunate to have a tireless working employee like Wilbur. I can't say enough about Wilbur and the dealership. Thank you so very much Lexus of Charleston and mainly you Wilbur I appreciate everything you did for us.

I left my experience at Hendrick Lexus Charleston! Ross was an amazing sales manager, and Nick was…read morean amazing finance manager, and they made my purchasing experience seamless, smooth, and very informative. Ross sent me pictures of the frame of the vehicle when I asked, and also made sure I had a ride in a pickup from the airport when I flew down to come get my LX. He even shipped me out a missing headrest when I discovered it was missing from the vehicle! Would recommend 10 out of 10 anytime and every time!

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

A month ago, I wanted to purchase a new Ford Explorer. I was prequalified through my bank based on…read moredealer prices listed online. I met a great saleswoman and even spoke to a former colleague I hadn't seen in a few years. I was prepared to sign and drive. When they showed me the new cars, however, the sticker price had been bumped up $4k to $6k each. I didn't understand why the dealer listed price out there online wasn't the same price at the dealership. (of course I know why but it's unethical.) I left and bought a two year old Explorer Limited elsewhere for $15k less than the new base models. I love it! I was told the Explorer I purchased had a recall, so I thought no problem, I'll take it to Palmetto because it's close to my house. I set the appointment over three weeks ago. Palmetto confirmed it via email. NOBODY CALLED TO SAY THE RECALL COULD TAKE A WEEK TO FIX AND I'D NEED TO ARRANGE OTHER TRANSPORTATION. I run a local business and I'd definitely call a customer to clarify before they take time out of their busy schedule to show up to the appointment only to be told this. Get it together, Palmetto.

New service manager. Terrible service. Never will buy another vehicle from them. Again terrible…read moreservice department.