I have worked with Top Tier Restoration twice now and both times they were professional,…read morecommunicative, had competitive pricing, and made the work I needed done painless. The first time I worked with Top Tier Restoration was for water damage that affected two rooms in our home and a bathroom on the second floor, in short, it was a huge job that affected our day to day lives. I had never had to deal with any type of situation like this so I had to learn the process of insurance claims and working with mitigation and repair companies. Our insurance company had recommended Top Tier Restoration but all of my research online had stated I should get multiple bids and find the best fit. After researching, then narrowing it down, and meeting with multiple businesses, Top Tier Restoration had the most competitive bid. To add to it, my main contact with Top Tier Restoration was Rafael Cordova. It is very important to be able to have a contact that you are comfortable with and can communicate effectively with since any restoration company would be in your home everyday and would need to help you navigate the process. Rafael was extremely helpful from start to finish. He answered all of my questions pertaining to clarifications I needed from the contract, laid out a timeline of when things would be done, when and how payments would be made, etc. He consistently checked in to make sure the progress was done timely and accurately and also, would communicate daily when to expect workers and what the workers would be working on. The second time around, we had another surprise water damage on a different part of the house. I immediately went with Top Tier Restoration without thinking twice. This time around, I worked with Jonathan Cordova. I had the same consistent experience - communicative, professional, timely, and a quality finished product. We hope to not have to have another surprise restoration need, but if the need ever arises, I would not hesitate to go with Top Tier for a third time.

I would strongly recommend homeowners do their due diligence before using Top Tier Restoration,…read moreespecially if they are being sent to your property by your insurance adjuster to prepare a comparative estimate. I had a covered water damage loss at my rental property, and my Farmers Insurance adjuster, Amy R., pushed for Top Tier Restoration to come out even though I already had my own contractor. Rafael from Top Tier Restoration came to the property to prepare an estimate that Farmers could compare against my contractor's estimate. Unfortunately, I was extremely disappointed with how incomplete his estimate appeared to be. I am not a contractor, but even as the homeowner I could identify work and line items that appeared to be missing from what would actually be required to restore the property back to its pre-loss condition. What concerns me most is that Rafael was not being asked to actually perform the restoration work. He was brought in at the request of my Farmers adjuster to provide a comparative estimate. Based on my experience, his estimate appeared to favor the insurance company's position rather than accurately reflect the full scope of repairs my property needs. This claim has now dragged on for months. Instead of having my rental property restored and moving forward, I am now facing the possibility of having to obtain a loan to make sure I have enough money to complete the necessary repairs. I cannot speak to Rafael's intentions, but I can speak to the result: I did not feel his inspection or estimate was thorough enough to accurately represent the work needed at my property. If your insurance adjuster recommends Top Tier Restoration to provide a comparative estimate, especially when you already have your own contractor, I would be very cautious. Ask questions, review every line of the estimate, compare it carefully with your contractor's scope, and consider getting additional independent opinions. Months later, my property still has not been returned to normal and my claim remains unresolved. This has been an extremely frustrating experience.

The guys at Element helped me out with an insurance claim for a water intrusion from my roof into…read moremy dining room. The service and especially communication throughout was top notch. Aaron was awesome, and super helpful to move the insurance company along and make this as seamless as possible. Would absolutely recommend and will use again in the future!

My family and I are Jesus Christ followers and our Lord has provided for us our entire lives…read moreallowing us to overcome some of the largest storms we've ever battled. I wouldn't characterize the sudden burst of water that flowed from our kids' toilet as a storm, but it was an unexpected happenstance that upended our lives for almost three months. Ironically, my wife and I had been contemplating restoring our outdated bathrooms, but I had explained to my wife that we needed to wait until the home interest rates plummeted, so that we could refinance our home in order to remodel our bathrooms. God Is Good All The Time and we know He heard us, but I wouldn't have fathomed that us getting new bathrooms would have occurred this way. We are so thankful to God that He allowed Aaron McFadden, Freddy and his team, and Element Construction and Restoration to be the main contractor that were responsible for the beautiful bathrooms, new flooring, and restoration of the damage that occurred from the water damage. Our home was built in the 1970s, so it's antiquated and prone to have issues such as water leaks and other problems associated with owning an older room. Unfortunately, this is our third time having some type of water issue. We've had a slab leak, a leak from our water heater, and this most recent iteration, a sudden burst of water from our kids' toilet. When this most recent episode transpired, I was a veteran of handling the basics of having to deal with a water leak such as reaching out to my insurance, contacting a plumber, and ensuring mitigation assisted with our situation. What I wasn't experienced about was construction and restoration of three bathrooms, part of our downstairs ceiling, affected walls, and our downstairs flooring. Praise God our go to plumbing company, All American Plumbing, recommended a small business and North County construction contractor named Element Construction and Restoration. The owner of the company and Aaron are family, so it's a family-run business based out of Oceanside. They have work all over San Diego, so they provide service around San Diego County. Full disclosure, I'd rate Element Construction and Restoration 4.5 stars because we did have some delays as a result of wrong materials ordered, but I would give Aaron, Freddy (one of the subcontractors Aaron uses), and Freddy's team 5 stars based on the impressive workmanship, diligence, and how everything that was restored turned out. Writing about their work doesn't do it justice, so please look at the pictures of the project. It truly was a blessing to work with Aaron. He's a friendly dude, has a positive disposition, was overly communicative in a good way, and he was completely transparent about everything including being apologetic for some issues that came up during the project. From the start of the work where Aaron came out to measure things to our final inspection where he scrutinized the work that was done, he was professional and knowledgeable about what we were going to embark on. What I also appreciated about Aaron was keeping my adjuster in the loop and updated about anything that came up from our project. One of the things I want to upgrade in our home is our kitchen, but I'm not looking for God to put us through another storm. If you're in the market for construction, restoration, or renovation of your home, I highly recommend Aaron and Element Construction and Restoration.

Palomar Restoration Services just finished handling a hidden plumbing leak and mold issue under my…read morekitchen sink and behind my dishwasher, and I could not be happier with how everything turned out. Right from the start, they provided a very good and thorough quote that clearly broke down both the mitigation and the rebuild phases so I knew what to expect. I had several concerns about the process, but the team took the time to address every single one upfront. The management and foreman oversight throughout the project was outstanding. They were communicative, organized, and made sure everything was done right by the book. The crew did very detailed work, from setting up containment and removing the damaged drywall to the rebuild, painting, and putting the appliances back in place. The space under my sink looks brand new. Great company to work with and I definitely recommend them.

I've been VERY happy with Palomar Restoration Services, and my contact Randy. Randy and his team…read morehave been incredible helpful explaining everything concerning the water damage, making sure we found the source, and being very proactive every step along the way. He's always making sure to tell me what the next steps are and being honest about things that aren't really in his control, but still helping make sure I'm equipped for those things, like filing my insurance claim, and even working with the city for some related plumbing issues. He's been proactive in his text communication and really made this whole ordeal so much smoother than I imagined it could be. I truly give them my highest recommendation.

Pacific Flood was professional, responsive, and got the job done for us in a pinch. We discovered…read moremold when redoing the floors in a newer home and Steve was there for us every step of the way. They were fairly priced and easy to work with. Highly recommend them if you need mold remediation.

After my condo was made unlivable by water damage Terry the supervisor took charge from start to…read morefinish and Ronnie their expert all round worker put everything back to as it was, even better including Sheetrock , painting, flooring. I totally recommend them.

No one wants a water damage issue in their home but if you find yourself in that position call RAMM…read moreright away! From the first contact through mitigation and to the last nail and swipe of paint, we received top notch customer service and quality workmanship. Communication was clear and timely, all my questions were patiently answered and their assistance in navigating insurance was incredibly helpful. Thank you Bill, Jordan, David, Austin and Eloy and everyone else who had a hand in making this unexpected situation manageable in the best way. I am so happy to have my home, damage free and looking great! I hope I never need your services again but if I do, you are the first call I will make!

I had a pipe burst in my upstairs bathroom that leaked into my kitchen. Ramm did a great job…read morethrough the whole process of getting the Damange repaired. They showed up immediately and worked very closely with the Plumber. It's great that Ramm was able to do both the Mitigation and Restoration. The teams were very responsive and I was able to coordinate everything over text. The best part was they dwelled me every step of the way through the insurance claim process including knowing exactly what documentation that Insurance would need. They explained all of my questions throughout the process.

I had to get my dry wall repaired due to water heater leakage from upstairs unit and NICOLE was…read moreamazing throughout the entire transaction. Her communication was amazing throughout and even replied to me late in the evenings. Nick and Enrique were awesome as well as they completed the project efficiently and effectively. Would recommend this company to anyone. A+ from my eyes

I am extremely disappointed with how my project and subsequent payment dispute have been handled…read more The work at my home is not complete. This is not simply my opinion--the company acknowledged the outstanding work in writing. I received a message confirming that they still needed to return to install the laundry top/sink and finish the quartz on the kitchen countertops near the window area. There is also a carpet issue that a representative said he needed to personally inspect. Despite these outstanding items, I received a phone call demanding payment and was told that a lien could be placed on my home. I found the tone and manner of that conversation disrespectful and completely inappropriate, particularly when I was trying to address the fact that the work remained unfinished. What is especially frustrating is that I had already communicated with multiple people from the company regarding the incomplete work and payment. Rather than simply completing the remaining work and resolving the billing issue professionally, the situation escalated into threats concerning my property. After the call, I requested copies of all signed agreements, invoices, change orders/authorizations, an itemized accounting of the amount allegedly owed, and documentation supporting the charges. To be clear, my dispute is not about refusing to pay for properly completed work. My concern is being pressured for payment while the company's own written communication confirms that work remains to be completed. I have retained the written communications, voicemail, photographs, and other documentation regarding this matter. I am also escalating my concerns to company leadership and filing complaints with the appropriate consumer and contractor oversight organizations. I would have preferred for this to have been resolved professionally and directly. Unfortunately, my experience thus far has made that impossible. I will update this review if the company completes the outstanding work and resolves the billing dispute appropriately.

We had a bathroom wall and cabinet rebuilt due to water damage. Command Restoration did a great…read morejob. All trades who worked on it were very friendly and respectful of our home. Work was completed on time. Owner cares about his company's reputation and ensures customers have a good experience. Would hire again.

We were looking for a rebuild after some demo/abatement to our bathrooms, and bedroom. Time was a…read morefactor and they were quick to respond, inspect, amd reply with a bid. They were able to adjust the bid to our specific needs to help with the total cost of the project. The team came in and did a good job with the reconstruction. They quoted a 2-week timeline but finished well under the time frame.

We hired SunCoast Restoration in 2025 for mitigation and restoration following water damage…read more The mitigation portion of the project went smoothly and was completed without issue. Unfortunately, our experience with the restoration phase was much more challenging. From an administrative standpoint, we received a final restoration invoice that did not properly reflect payments we had already made and included materials we had purchased ourselves. We notified SunCoast of these issues immediately, provided receipts and documentation the same day, and were told the invoice would be revised. Despite multiple follow-ups, we did not receive a corrected invoice or meaningful communication for nearly two months. Instead, a mechanic's lien was filed against our home based on the uncorrected invoice. After filing a complaint with the BBB and notifying SunCoast that we intended to pursue the issue further if it remained in place, we finally received a corrected invoice. We promptly mailed payment, and the lien was subsequently released. We also experienced workmanship concerns during the restoration process, including loose fixtures, electric work and finish details that required additional attention after project completion. By the end of the project, we were exhausted by the ongoing billing and communication issues and chose to address some remaining items through another contractor rather than continue working through SunCoast. In addition, we experienced a gas leak after returning home. The workers had moved our gas dryer and did not properly secure the gas line but put the dryer back in its place. We had not been informed of any concerns regarding the gas connection or that there were precautions we should take before turning the gas back on. We ran laundry overnight and woke up to the smell of gas. We notified them and they took full responsibility. Fortunately, no one was injured. While some aspects of the final restoration turned out well, the combination of billing errors, prolonged communication gaps, the filing of a lien during an unresolved billing dispute, workmanship concerns, and the gas safety issue made this an unnecessarily stressful experience. My advice to anyone considering this company would be to carefully review all invoices, maintain thorough records of payments and communications, and inspect completed work closely before making final payment.

Responded so quickly, brandon was sent out to address where I thought I was having mold problems…read more He validated all my worries but also gave me answers to why things were that way. He wasn't just trying to make money off me and I truly appreciated that. I ended up still opting to get the air tested just for peace of mind. I'm feeling way more at ease after he came and inspected the area! Thanks again brandon!