I cannot recommend Smart Dry Restoration & Plumbing enough! A good friend of mine recommended Justin's company, so I already knew he had a great reputation, but seeing the work they did on my parents' bathroom remodel completely blew me away. He took the space to a whole new level. The team was professional, clean, and respectful of my parents' home throughout the entire process. Justin and his team are honest, hardworking, and absolute pros at what they do. My parents are thrilled with their new bathrooms. If you want a contractor you can trust to deliver perfection, call Smart Dry Restoration & Plumbing! read more

I've used Smart Dry Restoration twice already (my house and rental) and both times they have provided excellent service! The first time they came out was because I had a flood in my kitchen. I was so stressed out but these guys took care of the problem like true professionals and I couldn't be happier. At the rental we had a mold situation and they helped us there as well, quickly and efficiently. This company is reliable, trustworthy and worth every penny! read more

We had a pipe leak that caused water damage through a large part of our home and had never dealt with anything like this before. We called Smart Dry Restoration and they were able to send someone out quickly, which was a huge relief. The technicians were polite, professional, and very careful while working in our home. They kept things clean and took the time to explain what they were doing without rushing us or making us feel overwhelmed. Given how stressful the situation was, that really mattered to us. The office staff was also easy to work with and stayed in communication throughout the process. They helped coordinate directly with the insurance company, which took a lot of pressure off of us. Overall, the experience was straightforward and reassuring during a tough situation. We're grateful for how they handled everything and would recommend them to anyone dealing with water damage. read more

Professional. Informative. Personable. This was our first time having to use a water mitigation company and so did not have a solid understanding of the process. Justin went above and beyond to explain the process, answer all of our questions in a timely fashion, and make sure our minds were at ease. The team respected our personal belongings and took good care of all items when packing them out. We highly recommend Justin and the entire SmartDry team. read more

Justin Zarudny from Smart Dry Restoration was excellent. He arrived on time and spent over an hour carefully inspecting my bathroom water damage. He took photos, checked everything thoroughly, and clearly explained what he was seeing and what the possible causes might be. I was really impressed with his knowledge, professionalism, and patience. He never rushed the appointment and made sure I understood everything. Highly recommend Justin and Smart Dry Restoration. read more

Smart Dry Restoration was truly a blessing from God. Justin supported us every step of the way and even helped us successfully have our deductible covered by our HOA. We originally reached out to another company recommended through an insurance agent. The other company definitely fumbled from the get-go and made us nervous as first generation home buyers and definitely first timers opening an insurance home claim. From the beginning Justin was amazing and really held our hand while navigating through the long and completed process with insurance. His reports were thorough and really were a lot more than we expected. He guided us on how to communicate with our insurance company and the insurance company's adjuster. He was totally available. At one time I had to double check if he was the owner because his personal attention to our situation ( which I'm sure is smaller compared to what some others have) was really well beyond what we could have expected and thought we deserved. Repairs by Mano's team were done very well. Overall, believe the hype of the multiple five star reviews. May success continue to bless Justin and his team. They are a real asset to the community and truly deserve it. - The Johnsons read more

I highly recommend Smart Dry for remediation and restoration. I found Smart Dry by asking AI for the best remediation and restoration company in San Diego and Smart Dry came up as best overall. It was a great choice for many reasons. Smart Dry is a full service restoration company. They provided the remediation, plumbing and restoration all at a very reasonable cost. The remediation was handled by Alonso. He was very personable and professional and explained everything that he and his team were going to do. The estimate was almost half of what the first company I contacted quoted me. The demo and dry out was done quickly and and neatly. I opted to have Smart Dry do both the plumbing and restoration. Stephen, Juan and Pedro did a fantastic job fixing the leak and restoring the drywall and cabinet, Again, the price was reasonable. Communication with everyone was great. I was always notified when someone was on their way and both crews were always on time. I wouldn't hesitate to use them again. read more

We reached out to smart dry after discovering a mold issue in our kitchen. I chose them purely based on reviews and location. The lady who answered and booked the inspection was friendly and it went rather swiftly. The guy who showed up called about 20 min prior and showed up at the schedule time frame they had originally quoted. He was friendly and gave us a ballpark estimate which was around what we had expected. The job was done in a timely manner and they took care of our kitchen and home. We appreciate that they had taped down paper along the flooring from the door leading to the kitchen to help keep our floors clean. We ended up getting the rebuild done by the company who remodeled our kitchen instead of smart dry as they quoted about $1,000 less than Smart Dry and a quicker turnaround. Other than that, we are happy with their service and would trust/recommend them to other people. read more

Alonso, who leads the remediation team, is excellent. He is thorough, careful, and very neat. During demo, he laid down plastic tarp and placed all my appliances on it neatly. I really appreciated that he went through that effort. A lot of people would just dump it on the floor. After the job finished, he cleaned the work space himself. Natasha at the front desk is also fantastic. She makes it a breeze to schedule and also contacted Alonso for me during non-business hours when part of the plastic got loose. She was very reassuring and happy to help. Just excellent customer service. I initially commented that there were some holes and paint torn from some staples in one room, but Natasha immediately called me and offered to fix the issue. I really appreciate her and the team's kindness. I would recommend the company as they were very efficient, and the team was respectful and did a good job. read more

During a stressful search for a new home, Justin helped identify moisture issues in 2 properties that were not caught by one of the top rated inspection companies in San Diego. Smart Dry Resto is extremely detailed, honest, and provided competitive quotes. Highly recommended read more

Justin helped us identify whether there was moisture/mold in our home & we are so grateful for his expertise. His communication was very detailed and informative in helping us understand what we were dealing with. You can tell he really cares about the quality of his work. I will definitely be using his services moving forward, if needed and would highly recommend him to my friends and family! read more

Unbeknownst to us, our home had been suffering water damage, due to a crack shower tile, for years. It eventually became obvious and I began my research. Initially, I assumed it was a plumbing issue; but, was educated by my husband, who pointed me in the right direction ... "Water Leak Detection". During the early morning hours, of June 11th, I searched the web and read numerous "Yelp Reviews" for various companies. I earmarked a couple of reviews; and one in particular, "Smart Dry Restoration" stood out with a consistent rating of "5 Stars". I called during business hours; and, "Miss Natosha" literally held my hand, as I explained my dilemma. Later that morning, "Alonso" assessed the damage. Due to the fact that our home was built in the late 50's, our tile and wall needed to be tested for "Asbestos and/or Lead". "Lorenzo", Grace Environmental Solutions", took samples; and, our tile tested positive for lead. "Brian", from CVE, gave us an estimate. His amazing crew, "Luis" and "Jose", took the proper measures and removed the affected tile and drywall. "Alonso" kept constant communication and conducted the mitigation; i.e. Drywall, etc. (Please excuse my lack of recall to the extent of his labor). We had to wait for the drywall to completely dry, which was assisted by the placement of several blowers. Alonso kept us posted and checked the drying progress, which took approximately five days. "Manuel" gave us an estimate for the restoration. "Steven", who managed our project" was assisted by "Juan" and "Pedro". Their professionalism, expertise and team work exceeds a "5 Star Rating". I would, personally, like to thank Steven for his patience in my "Micromanagement"; and, to my husband, who lovingly and consistently said "Yes, Dear ... whatever you want." My husband and I would like to extend our appreciation to all those, who were instrumental in creating our beautiful master bathroom. God Bless You Thelma & Tim Savage read more

See all

It is terrible to walk into your home in the middle of the evening and find that your washer flooded it. That is what happened to us. We called Smart Dry and they were on the scene in a short time and from that moment forward they took a horrible situation and made it a great experience. They handled everything from drying out the water damage, to replacing the dry wall and flooring. The work was high quality and the workers were all very talented and very friendly. Alonzo Lopez was the first man on the scene that night, and he took care of the flood remediation. He was very personable and very capable. He was completion oriented and handled everything in a timely manner. Esteban "Steven" Vergara was the construction manager and you could not have asked for a better and nicer worker. We have only great things to say about him and the quality of his work. Natasha Soriano, the office manager, could not have been nicer and more efficient. Kudos to her as well. We would recommend them and hire them again if we were ever in need of their services because they made this experience so positive and their work was so good. read more

Victor and Chewy went above and beyond my expectations. I live in another state, which makes it difficult for me to do repairs on my rental property. They were hired by my HOA to take care of a ceiling restoration and repair. However, not only were they willing to work with me on additional repairs, Victor immediately found the needed materials at a local store the day of my request for repairs and saved me a lot of time and research to find what was available locally. The work they did was exceptional, but their help was more important to me. I can't recommend them enough for their help, speed, and quality of work. Don't hesitate to use them for any needed repairs. I do not leave reviews for anyone. I am only leaving this review because of their excellent service and kindness in helping me with my situation. read more

What a headache water damage can be. I honestly am very grateful for the guys at Smart Dry. From the second I got in contact with the team at Smart Dry, they were professional and extremely helpful. They quickly assessed the damage and immediately got to work on cleaning up all the water. I was very impressed with how quick they worked, the final result was a home that looked like new again. read more

While I wish I never had to do a water remediation, if you need this service, these are the people to call! We bought a home and fully remodeled the bathroom before moving in. Two months later, I noticed water seeping up from the vinyl planks and contacted my contractor, a slab leak detector and our regular plumber to find the source. After a slab leak was ruled out we found out the toilet had not been seated properly and the wax ring was compromised. This caused seepage of water across our entire brand new bathroom and three closets causing mold unbeknownst to us for two months. Having dealt with a water heater leak in our previous home and the major destruction from it, I was completely panicked. The dry out company we used in our previous home --Super Dry--conveniently they have renamed their company since then-- did some really shady things. I caught their worker mid-swing as he was about to demolish our kitchen cabinets after I specifically being told him not to tear them out until the adjustor arrived AND they tried to overbill my insurance for several thousand dollars for services not performed. Needless to say, it was a bad experience. From the first phone call, Smart Dry was attentive, professional and knowledgeable. They came out right away to assess the situation and work began on Memorial Day. Pricing was straightforward and as quoted with no surprise charges. Miguel and Natosha have been an absolute pleasure to work with and even though the situation was a nightmare, I am grateful to have been in capable hands for this remediation. Miguel answered our endless questions patiently and expertly. I would whole heartedly recommend them to anyone looking for an honest, reliable company! read more

Justin and Smart Dry Restoration helped us with identifying and mitigating water damage sustained from a slab leak in May 2024. They very diligent in finding the source of the leak as well as very prompt in getting all the necessary equipment out to start the mitigation process. I highly recommended Justin and Smart Dry Restoration for their services. read more

Couldn't be happier with my experience with Smart Dry. Was a disaster discovering a water leak in our house...called Smart Dry and they were able to come first thing in the morning. Miguel was our tech and was very professional, polite, and knowledgeable in his field! He did a thorough check throughout our home with a moisture meter to determine the affected areas, patiently walked us through the entire process, and answered all of our questions and concerns. They really took care of us and did an impeccable job! Very pleasant experience in an unfortunate situation. Would definitely refer them to family and friends read more

During installation of a new kitchen lighting system the electrician discovered that we have a huge black mold infestation. Since most our home projects happen on Saturdays, we were faced with having to find a quality contractor who would be able to (1) come right away and cover the ceiling and (2) provide a quality repair. After several unsuccessful calls, I've found Smart Dry Restoration. The technician came right away, secured the area and provided a reasonable estimate. The extensive repair started on Monday and was finished by Thursday. The team was super fast, super professional and they did a truly fantastic job. I highly recommend this business. read more

Smart Dry Restoration - The damage - Damage Restoration Near Me - San Diego, California

See all

Justin and his team are true professionals! We had a pipe in our kitchen spring a leak and we had water damage in our drywall and wood floors. Justin came out that night to assess the damage and Smart Dry was there the next day to mitigate the damage and dry the kitchen out. They provided a precise quote for our insurance company- which made the process with them very smooth and painless. Every question we've had along the way they have patiently and graciously answered- which we appreciate because we are clueless to this process! 1000% would recommend Smart Dry to anyone we know who may be in need of a quality, trustworthy and reliable restoration company!! read more

Justin helped us turn a slow unsuspecting leak and water damage into a long time coming kitchen remodel and dream! After months of no answers from the warranty and the 4 plumbers they sent out, SmartDry came out and found where the water was coming from and made our home safe again in days. After consideration of the repairs now needed, we ended up renovating the kitchen/small family room into an entertainer's dream renovation. Justin was amazing to communicate with every step of the way. Thank you for all the care you put into this! Truly the best! Before pictures are from when the home was first purchased 3 years ago, as I don't have great before pictures before the demo. (Didn't realize so much would happen to know to take those before pics) read more

See all

Sam came out from Smart Dry to give us a bid and he looked over the area and said it was NOT mold. Smart Dry is the only company we had out here that had the integrity to tell the truth. He was gracious enough to tell me I could call him with any questions. I appreciate the kindness and honesty so much. Great company. read more

When replacing our damaged countertops we found a small water damaged area with some mold behind the sink on the drywall. I called up smart dry restoration and Sam came out to give an estimate. He was friendly and incredibly helpful, and discussed with us what needed to be done. It was obvious this was a repair we could take care of ourselves. He did not employee scare tactics about the mold present. In comparison another company quoted us over $1000 just remove the damaged area because of the presence of mold. While we didn't have work completed by Smart Dry Restoration, I would recommend them for their integrity, honesty, and helpfulness. read more

We originally went through our warranty company to fix a pipe leak in our ceiling. Smart Dry Restoration picked up where they left off (after pipe was fixed) and ceiling is as good as new can't tell any work was done on our ceiling. read more

I was unfortunately faced with an emergency flood in my guest bathroom. Luckily I contacted the right company for the job. They didn't just find the issue and remedy it for me, but they were able to redesign, source and install my new bathroom shower tile. Justin(owner/operator) came out the day of discovery, assessed and was able to explain the issue at hand. He went through the entire process from start to finish so all that was left for me to do is kick back and relax. Him and his team are very professional. 5/5 star service. Smart Dry Restoration is a top tier company with all the latest equipment/education. read more

Smart Dry Restoration - Before photo - Damage Restoration Near Me - San Diego, California

See all

Smart Dry Restoration One week before Christmas, we experienced a malfunctioning tank valve shutoff on an EcoFlush toilet that overflowed in our master bathroom . Water flowed through walls with our downstairs family room ceiling taking the brunt of damage. We got the water secured as best as possible but needed to have a water damage remidiation company. Due to the urgency, my husband made contact with a local company (should have looked at reviews first) nonetheless, they helped, but we decided straight away they did not have our best interest. Unfortunately, they only saw $$$. I then began researching companies with IICRC certification; made contact and spoke to several, left messages, with no follow up whatsoever. Sooo happy we found Smart Dry Restoration. Big KUDOS for the impeccable service received thus far from my initial contact with their office representative (Natosha) who listened, answered all of my inquiries, sent requested information and constantly followed up via text and telephone. When you're in a situation like this- Communication is a top priority! Natosha was upfront advising they were booked through to end of January 2022'. They understood our needs and got rolling. The following team support starting with Project Manager (Mano) who did his evaluation, explained the next steps and followed up with the quotes for water remidiation and restoration. The remidiation and demo team (Cristian and Rene) were awesome...respectful, couteous and downright treated our home with top priority. They explained findings and gave us options before proceeding. They were timely in their schedules and was always open to answer our questions. As we're awaiting final restoration efforts; I'm hopeful the completion of project goes as smoothly. Note: They advised us if we didn't want to wait for their final services, it was our right to choose another company. Please give this company a call if you ever need these type services. I will report final restoration outcome upon completion. Homeowner read more

Smart Dry Restoration - Drywall damage - Damage Restoration Near Me - San Diego, California

See all

What a headache water damage can be. I honestly am very grateful for the guys at Smart Dry. From the second I got in contact with the team at Smart Dry, they were professional and extremely helpful. They quickly assessed the damage and immediately got to work on cleaning up all the water. I was very impressed with how quick they worked, the final result was a home that looked like new again. read more

We recently needed some mold remediation and resulting kitchen/garage repair so I requested Yelp quotes from several places and Justin was among the first to get back to me. He provided great service from the start to end of the project and the crews that came were respectful and clean (as a no-shoe household we especially appreciated the plastic on the stairs, floor covers in work areas and booties!). Our biggest concern was COVID and they wore masks anytime they were indoors. The part of the kitchen they worked on was like new when they were done. Thank you, Smart Dry, for the excellent communication and quality work! read more

I previously gave a 5-star review for Smart Dry when they did the "dry" part of the process. The restoration is a separate part of the company and was handled later on after the pipe leak was fixed. It was also a pleasure to work with the restoration part of the company. They did very nice work, they were fast, cleaned up after themselves, and were pleasant to interact with. I highly recommend this company. The foreman, Matias & Estimator, Mano were two of the people that I interacted with the most and they are assets to their company. read more

The work done by these guys is why I always choose family owned businesses! They're courteous, professional, and extremely quick to finish the job because they know exactly what they're doing! I was able to talk to the owner, Justin, who's super down to earth and explained everything patiently despite me asking numerous questions. There's not many owners that will take the time to explain or even talk to clients so this was a nice change. We were able to set up an appointment and an estimator showed up same day. He promised me that I was getting the best price so I didn't have to price shop. I called around to call his bluff but he wasn't lying! So happy that we went with Smart Dry Restoration because they were in and out didn't drag out the job. James, the co-owner, also came out to make sure I was satisfied with work done. You don't get that from a big corporate company. Loved the overall experience and the job they did! I would most definitely recommend these guys to anyone! read more

Smart Dry Restoration - Damage Restoration Near Me - San Diego, California

Smart Dry saved our escrow after an unexpected water leak from the upstairs bathroom. We needed an immediate dry wall replacement and after contacting several restoration companies, James responded faster than we could have hoped. He gave an honest assessment and was able to send a couple workers out asap. Their restoration techs, Victor and Chuy were amazing and very reassuring that we would meet the escrow deadline and they exceeded all my expectations. I had such a great experience working with James, Victor, and Chuy from Smart Dry and I couldn't recommend them more. read more

When my washer was installed it caused a leak due to one of the water hoses being too old, it didn't fully close. I didn't realize it for a few hours which was long enough for it to start leaking through the ceiling. Im a new homeowner and haven't dealt with anything like this before so needless to say I was anxious. I called 3 restoration companies, got 3 quotes. I chose smart dry and am so happy that I did. Bill howe was charging 3x as much and the technician was condescending towards me. Told me exactly how to lie to insurance and was doing everything he could to overcharge me since he was pushing me through insurance. Miguel at smart dry was understanding, reasonable, empathetic, and realistic. He wasn't pushing for insurance to charge more but actually pushing for the lowest cost with highest quality. He offered to help me with insurance and also encouraged me to tell the truth. I felt much more comfortable with Miguel and he came through. The wood was dry in the expected time frame. The reconstruction started right away while I was out of town. All I hoped was that it could all be done and back together by the time I got home and it was. It looks better than before. I was so nervous about who to pick because I quickly realized they all want your business in these tough times. I'm so happy I chose smart dry and would encourage you to do the same. I hope I don't have any more incidents in future but if I do I am happy to know I have a company I trust that I can call. read more

Exceptional responsiveness and customer service. Our POC was Alonso...arrived at our flood situation on a Sunday evening, in less than an hour from my call. Answered EVERY call directly, and was responsive to all requests. Came after the remediation and made sure to handle all the basics and went above and beyond, blocking off areas with plastic to minimize the cold air coming into the house. Always positive, helpful, just a pleasure to work with in a time of desperation and frustration. Thanks Alonso! read more

Smart Dry provided extraordinary service after I gave them a call. Water leaks are a pain, but Marvin and his crew were able to take care of my house once again. Water leaks are a common issue that we are still combating in our house, but Smart Dry has been nothing but helpful when we have given them a call in the past. Smart Dry does exceptional work and are experienced individuals, I have used their services in the past. No doubt Smart Dry are the ones to give a call. read more

This review is long overdue but as my friends are in a very similar situation in the Buena Park area it reminded me we really need to share our experience. After being done washing dishes, I went outside to cleanup after my kids and noticed water seeping out of the stucco wall. Upon further inspection by my husband and I, in the back of our cabinets under the sink and next to the sink were very wet walls! Also, noticed the weird smell goin on.. First thing we think of is we need to take care of the wetness/possible mold! In comes my yelp research and found Smart Dry Restoration, there's a reason for all these 5 star reviews!! No gimmicks, no spamming, James and his teams are that great!! First came the team who dries it all out. They did their inspecting and mentioned that it looked as if the drain pipe from our sink was the culprit -note: these guys were not plumbers-. They then set up the dryers. Next day the same team came back to see how much moisture the dryers had taken on-it was a lot.. Next they put up plastic walls to protect us from the mold and dust particles. Then they took out the cabinets as carefully as possible in the case we could reuse them, took out the dishwasher, put the counters on braces carefully in hopes they wouldn't crack, took out some of our connecting wall to our dining room because it had seeped through there as well and pulled out our new plank floors in the dining area (all was explained before hand in such a considerate way-thank you Chris-as this was about the time I was going to lose it and cry lol) They cleaned up and in comes the waiting for the drying.. We asked Chris if he had a plumber he recommended since we were very new to the area. Let me tell you now, ask these guys who they recommend for the things their company doesn't do because everyone we worked with through them were absolutely great! (We worked with quite a few contractors in WA state with remodeling different things in our house, not once did I feel this confident in our choosing) In comes Clay the plumber James recommended. Clay was easy to talk with and at this time while everything was still drying, he had to wait before he could get to work but he saw what the problem was (crack in the drain pipe!) and we discussed all that would come of the situation. Drying for us took about 2 weeks but it was near the end of November into December time when the sunny San Diego we heard about was not so sunny.. (thanks for coming back to check on it often Chris!) Once it was all dry, Clay (plumber) had his assistant come ASAP as he knew we were on the edges of our seat wanting stuff to start going again to get started on the fix. Clay showed up and they got it all done in a jiffy-thanks again Clay! Next came waiting on insurance.. as soon as it was approved James had his demo team come and take out the entire kitchen- yup, one small leak can turn into a BIG mess- our cabinets were the kind you could not stain to get to match, had the cheap veneer, thankfully USAA is a great company and covered it! Next came the contractors who put our kitchen back together, Matias and his team. Once again, they were great. We got our cabinets and counters (the backsplash ended up cracking when pulling it off) all from CabinetX. When Matias noticed something was off on one of the cabinet doors (I think it was the color being slightly odd) he ordered a new one, he and Shane from CabinetX also told us if we noticed anything we didn't like later on, it would be replaced. Unfortunately, looks like CabinetX may have closed because of these unfortunate times.. but good news we've had no problems! At the end of each part of this long project, James would come inspect and also check in on the phone with us to make sure all was going well. He is the one who talked with our insurance each time something new would arise. He did an excellent job! There's no doubt in our minds, we will call James again if he's ever needed! Thanks James!! read more

See all

I was filling up water in the kitchen when I noticed some water leaking out of the bottom onto my floor. As the day went on, more water began to spill out under my fridge and around my kitchen, which eventually led us to call Smart Dry. That call was a lifesaver, Taylor took our call and was over right away, and accessed the situation. We are thankful that Taylor and his team were here to help clean up our house. I do not know how I would have handled the situation without them. - Give them a call for any of your needs regarding water damage, they are polite and professional and make things easy 10x easier for you. read more

Had a pretty bad water leak in the upstairs bathroom. Alonso at Smart Dry Restoration sent someone out right away. It was determined that the leak had caused a lot of damage to the bathroom floor, walls, and the kitchen ceiling below the bathroom. Because there were tenets, it was important the repairs were completed in a timely manner and they were. I'm very happy with their work and their customer service. read more

I'm modifying my review of the restoration part. The group they had do the rebuilding was not good. I had to call them out on 6 different issues. I just found another problem with the bathroom sink they put back together. No sealant on the drain and there's a wide open gap between the metal and the porcelain. Use them for mold removal but not restoration. The rebuilding was very sub-par. read more

I was very pleased with the job Alonso Lopez did, very personal and well organized. I highly recommend this company for anyone who needs solving mold problems. read more

Recently, I had a bad experience with my tenant who didn't clean the toilet, harbored mold and bacteria and did mold inspection in my rental unit without informing me. Later they broke lease telling that house had mold. I started looking for recommendation at yelp and Justin responded promptly. He looked at mold report and explained me in detail that it was not mold issue since there was no water damage. It was an issue created by my tenants who didn't practice good hygiene and didn't clean the toilet regularly. He was always willing to offer help and called me back every time I sent him text message. He said since there was no water damage, there is nothing he could do but still offered me lots of valuable recommendation on how clean toilets and inside air and get my property move in ready. Even though I did't use their service, he was very kind enough to look at the pictures of cleaned toilets and wrote me an email confirming that I followed recommended steps. He didn't have to do this but he did so I have record of following up on mold report. l appreciate him time and valuable suggestions he gave me along the way. I highly recommend Justin and his company for their professionalism and willingness to help even those who didn't use his paid services. Thanks Justin read more