I moved to Arkadia in March and so far have had an amazing experience with everyone, from the front desk to management and maintenance. Everyone is so friendly. Specifically Ablavi and Norma: Ablavi helped me tour the building multiple times and made sure I knew everything I needed before moving along with my applications. Everyone in management is so quick with responses to emails and trust me I had so many questions. Norma is the head concierge at the front desk and she always has a smile on her face that brightens my day! She always asks me how I'm doing and what I did that day. Overall I love living here, the amenities are great and the staff is so supportive and helpful -Haley read more

They are currently being sued in a class action lawsuit and I can't say I'm surprised. We had a terrible experience here. In our first 3 months of living there we submitted 10 work orders. The electricity wasn't working, the dryer broke (twice), the shower ceiling leaked, and the carpet was ruined due to the maintenance crew constantly going in and out (they never cleaned up after themselves and clearly didn't take off their shoes). We wrote to management and they credited us some money due to all the issues and said they would replace the carpet if we wanted. Rather than being more inconvenienced at this point, we said to just wash it and replace it when our lease was up. Believe it or not, when our lease was up - they charged US for the carpet! Even though we had documentation of the conversations, the manager that authorized it was no longer there so they just ignored it. We got a lawyer involved to try and fight it but it would have cost us so much more than what we would recuperate. So frustrating. And let me be clear, we were the first-ever tenants of our unit, in this "premium" building so not only is all the above ludicrous but given price we paid is unacceptable. Buyer beware. read more

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I lived here for 27 months and would like to share my final thoughts. I still agree with most of what I said in my original review. If you're someone evaluating Chicago highrises for the first time, Arkadia is a great place to live, but, for this amount of money, it's worth exploring the option of being the first resident in a new construction or renting a condo. Pros: - I had zero workorders during my entire stay. I used all of the appliances heavily. - The #13 floorplan is among the nicest one-bedroom floorplans in Chicago. - Close proximity to two world-class grocery stores, blue line, highway, incredible restaurant scene, and downtown. Yet, a quiet and relaxed residential neighborhood is just two blocks away. - No security deposit required and, unless I'm premature in writing this, I wasn't presented with any bizarre or unexpected charges following move-out. Cons: - They fired the old concierge team and replaced them with the same company used by Presidential Towers. Others have danced around the issue, but the truth is that the new group is a *security* team, not a *hospitality* team. During their first few weeks, I heard them "teaching English" to Asian delivery drivers on several occasions and had a delivery of my own turned away for no reason. Even as I was lugging out my last few belongings, the guy who had been working there for months and months seemed unaware that he could open the automatic door for me using a button at the desk. - There is an onslaught of noise from construction, traffic, and the HVAC system. I was on a mid-level floor and my quality of sleep was poor even with earplugs. - Three times that I needed the team to handle scheduled apartment entry for friends of mine, there was a "miscommunication" from the leasing office causing the front desk to make things difficult and awkward. - Greektown buckled under the weight of new development in West Loop. Most of the people who would historically drive down from the suburbs have been diverted to Randolph. This means that the immediate neighborhood is transient and impersonal and the Greek restaurants that haven't closed in the last year are just biding their time until they can sell their buildings and parking lots. - The area around Jackson/Halsted is one of the seediest parts of West Loop at night. The panhandling at the Halsted Walgreens transformed from a single polite pioneer to River-North-level begging and heckling. - Demographics have shifted to where there are a lot more families with children as well as people who like to bring larger groups to enjoy the amenities. While always crowded, there used to be a vibe of adults-only exclusivity, but, before moving out, it seemed that there were children running around nearly every time I was out there. - Daily box removal from each floor would be great. Instead, you have to make a long walk to the back of the building, smelling the dumpsters the entire way. read more

I knew Arkadia West Loop was the place for me immediately after walking in the front door. Everyone in the leasing office made my move to Arkadia super easy and they are still very tentative to any questions, concerns, or anything that has come up since living here. The property is conveniently located, the amenities are amazing, and every single person that is employed at Arkadia is genuinely nice. All of the residents are very friendly, as well. Overall, Arkadia is a superb community. The property management company, Bozzuto, is the best in the business. I've lived in 2 properties managed by Bozzuto and it has been a great experience. They truly care about their residents and will do whatever they can to make everyone comfortable. There's always resident events happening at Arkadia which helps bring everyone together to build the community. Also, it's a very dog friendly residence. I love how there's even resident events for dog owners. I truly love living at Arkadia and I wish I had lived here during my entirety in Chicago. I highly recommend this property. read more

I went a to BBQ hosted by the building. The building itself is new and gorgeous, with many amenitites. The gym is huge with tons of machines and weights. An exercise storefront is located on street level that has a huge array of classes. The outdoor pool, hot tub and gas grills are located on the 6th floor. It's big and beautiful with tons of seating. The grills are frame in stacked stone that looks very mid-century. The party room is white and gray - very mod. There is even a white pool table. I visited my friend's studio that looked out onto the pool deck. While not very spacious, her place was attractive, modern, high ceilings and floor to ceiling windows. The location in the heart of Greektown offers restaurant, pharmacy, grocery and shopping options. Sparking garage is available also. The rental prices are on the high side but you will Ed enjoy a gorgeous full as m Ed not building. read more

Can't say enough good things about this place or the people that work here. Booker is always so helpful and Norma is such a kind spirit. Front desk staff was awesome. Debbie was the best and always available to answer questions. Maintenance staff were great! I truly loved every moment of living there!! Location and staff made it feel like home and community every day. Amenities are kept exceptionally clean! Just try it for yourself! You'll see what I mean. read more

I've lived in Arkadia for two years and just renewed my lease for a third. You really can't beat the location and convenience of being right in the heart of West Loop. The building is very clean, and I never hear my neighbors. The amenities are quite nice (pool, gym, hot tub, Pressbox, snack bar/vending, etc.) and the apartments have lovely fixtures and appliances. The staff is extremely helpful and confident, especially one of our concierges, Susan, who is always willing to go above and beyond to provide me excellent service as a resident. The one complaint I have is that the elevators can be incredibly slow during rush hours and any time there is a move. Besides that, this is an awesome place to live! read more

I used to love calling Arkadia home; however, now, I can't wait to move out at the end of the month. While the building's location and amenities are great, there are just too many ongoing issues for the price I pay to live there. New management has ruined the small community atmosphere of the building and it no longer feels like home. The concierge turnover rate is crazy and the new employees have no idea what they're doing. Packages have gone missing and unauthorized guests are just allowed to freely enter the building as they please. I also doubt construction on the pool deck will be done in time for the start of summer. The outside dog walk has been permanently moved to the 5th floor garage without any timetable to return it back outside. You also can always count on one of the elevators being out of service causing crazy wait times. It's a mess. read more

Was going to wait until we moved out of Arkadia to write this review, but what the hell, the world needs to know the real deal with this place. First of all, I think their motto is something ridiculous like "every indlugence, every convenience" as they try to sell you the idea that this is a luxury building. I assure you without a shred of uncertainty, it is not. We moved into our one bedroom unit in March of 2015 after the building had just been open for a few months, so I can tell you first hand, Arkadia's sales pitch is completely deceptive. Starting from the beginning: all of the materials and finishes in the units were sourced and put together EXTREMELY cheaply. The faux-wood laminate floors were popping up already the day we moved in, handles weren't completely attached to kitchen drawers, the cabinet under the bathroom sink doesn't close to this day (even after multiple maintenance visits claiming they "fixed" it,) the lighting fixture in the kitchen was never connected properly, a hinge literally fell off a kitchen cabinet door within a few weeks, pre-existing stains on the carpet, you name it. But that's just the beginning. If you live on the West Side of the building like we did, be prepared to make lots of new friends during the summer. Spoiler alert: these friends are all the BUGS that will be flying through your window every evening unless you close and bolt shut all the windows like clockwork at sundown, Will Smith "I Am Legend"-style. For some brilliant reason there are no screens on any of these West facing windows, and living near a large body of water (the pool), one might be able to surmise the natural attraction for the local insect population (see horror photos attached.) Keeping on the theme of the windows, they are also the cheapest, least well insulated windows I think I have ever seen in a building, commercial or residential. In the winter, they literally ICE OVER on the inside because of the extremely poor seal-job done by the contractors (acknowledged in email by management) and you know what happens when the ice melts...water, everywhere. In the spring and summer, same deal, when it rains, water, inside the unit, through the bottom of the window (again see the photos attached.) With Arkadia, you are paying for amenities that the frequently and reliably, do not function at all, and management for this building is useless, which I suppose is to be expected when it's Lincoln Property. I'm writing this the day before Memorial Day, when 3/5 of the grills outside either only partially light or do not turn on at all, which has the makings for a VERY sad holiday weekend. The coffee machine on the sixth floor is frequently out of service, neither of the TVs in the fitness center are working as of this writing, gym equipment is broken here more often than at a commercial gym, I think I got the printer in the business center to work ONCE, the list goes on. For good measure here, I'll also add that I had a locked bicycle stolen from out front of the building with "24 hour front desk concierge service", in plain sight of the desk, in broad day, on a Friday afternoon. All in all, a real bang up job on the amenities! If all this wasn't enough, and if you take nothing else away from this long rant, make it this however: the elevators in this building are the most infuriating, patience-draining, time suck you could ever possibly imagine. Do some quick math, floors 7-32 of the building have 13 units each (26 x 13 x let's say 1.5 residents per unit average), in addition to units on the sixth and 33rd floors. Not sure what the occupancy rate is here (but if people are smart, it will be rapidly declining) but even conservatively estimating let's say the total resident capacity is somewhere between 400-600. There are THREE elevators in this building. THREE. One of them also doubles as the freight elevator. Let that sink in for a minute. You thought the DMV was bad? You thought TSA lines at O'Hare and Midway were bad? You haven't been to Arkadia. The developer of this building should be castrated. For the past four days, the freight elevator has been completely decommissioned, while simultaneously having move-ins (and hopefully outs) occurring throughout the day. Wait times for elevators up from the lobby literally stretched over 20 minutes over the past few days. If you think this is hyperbole, I implore you to ask someone else who lives here, as I assure you, it is not. Management continually allows elevators to be taken out of use for movers during peak hours and this is exponentially exacerbated when elevators stop working (which happens FREQUENTLY.) Good luck getting to work on time in the mornings, and have fun waiting 20 minutes, cramming into a sweaty, packed elevator to go down, and then waiting 20 minutes to go back up when you have to take your dog out. Luxury at its finest. TLDR; this will be the most expensive sh*thole you ever live in. Look at the photos. read more

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I wish I could recommend Arkadia to a friend, because it's a great location and I fell in love with the apartment immediately after looking at about dozen units in the area. Unfortunately, they cut every corner they could when building the units. The elevators are out every week, my washer has broken twice, AC broke, blinds broke... and the floor and cabinet finishes are so cheap. Not to mention the exercise ball in the gym was deflated for 3 months and instead of replacing it (Which would be about $10) they just removed it altogether. If I was paying about $1000 less per month, I would overlook these things and be very happy with Arkadia... unfortunately, I'm paying a pretty penny to live here and it does not feel "Luxury". Let me break down the star rating for you: Staff :5 Stars Location: 5 Stars Quality: 1 star Price: 1 star I realized that the math above does not equate to 2 stars, but I weight the quality and price more heavily. I do want to note , that the concierges are the best. They are so friendly and helpful and all seem like they truly enjoy being here. read more

Stayed at the guest suite at Arkadia west loop and it was amazing! The amenities floor is great and the pool is perfect. Such a beautiful building and nice staff. read more

Great place to live, Booker makes every morning bright he is hands down the best concierge I have ever witnessed

The condition of the building and amenities have really declined this year (2020). The outdoor gas grills that were installed last year are all broken. Management has given an indeterminate timeline for resolution (new grills "on order"). The freight elevator has been out for nearly 8 weeks as of the time of this review. Again, management has given an indeterminate timeline for resolution. That leaves 2 functional elevators for 350 units. Move in/Move out days can result in wait times of 15 minutes for an elevator. With so many new properties in the area it's hard to justify the cost to live here. read more

This is a nice place to consider if you want to reside in the south loop . They have staff there to check in your company and to grab packages for you that are delivered. It's super busy and people are constantly moving through there but it works . read more

This was the best living experience I've ever had. I had to move out of the City in 2018 and I miss my place at Arkadia! The building is beautiful, always impeccable and the staff is so friendly. Big shoutout to Lauren Cella who I often would run into! She was always so positive, friendly, and helpful. read more

This building is an absolute joke. Don't bother wasting your money every month here. They clearly don't enforce the non smoking policy, we have been complaining for AT LEAST 3 months that our entire 720 sq foot apartment is completely filled smelling like weed. Not against weed but I'd rather save $1000 a month and live somewhere cheaper if I want my entire apartment smelling like it. There are 3 elevators for 33 floors. And half the time one is broken, so good luck if your in hurry for work. 6th floor renovations were pointless. Already had 2 grills broken after a week of putting new ones in. They put new Day beds out for the remodel which are half the amount of day beds from before so therefore less space for you to sit if the pool is busy. On the weekends the pool area is like a frat party so if your over the age of 24 I wouldn't recommend. Also you are only allowed 2 guests in the pool area so don't bother thinking of even hosting anything or using the amenities. Gym is so small that if there's 2-3 other people in there you can't even do anything. The only way to get a decent workout in is if you work other hours beside the 9-5. Also some people in the building don't believe in headphones and will blast their music off their phone as if common courtesy isn't a thing. To sum this all up Arkadia management can do better because the respectful residents deserve better. Too many options in the west loop to settle for this building. Have been living here for 2+ years & finally moving out. read more

After reading the other reviews, and after staying here for only 1 month, I had no problems or issues with Arkadia Tower. The view was spectacular and all the concierges were friendly & very helpful. The 6 th floor pool & hot tub were a wonderful 'plus'. It is convenient to the train station, which I used every day, and also Mariano's & Whole Foods markets. Not a long walk to theaters & shopping on State St. This was perfect for my situation and I would love to stay again when I am in Chicago ( actually, I would love to buy my unit but they are not selling ). read more

5 stars! Love the amenity spaces and having a guest suite for my visitors really helps save money and time.

Great Team! Awesome building! Extremely Dog Friendly!! Stayed for two years and wish I could've stayed for another two!! Susan the concierge is amazing!! read more

The building is gorgeous. Amenities are phenomenal - pool, hot tub, pool table, party room, gym, etc. Prime location! The views are great and you're close to tons of restaurants, bars, shopping, the loop, etc. BUT, although the units look beautiful, it is made VERY CHEAPLY. Not real hardwood floors. The laminate came up in our unit. One of the doors is dented. The building is shifting because it's new, so people had to come shave off part of the patio door because it wouldn't close. TWICE. Management could be better, as they mixed up our lease and signed us up for the incorrect unit - a handicap unit! That was a hassle! Thankfully, we looked at the place again before we moved in and had it correct (but it was a nightmare...). A/C kept breaking. The dishwasher wasn't ready when we moved in. The blinds in the apartment were broken. No screens in the windows (and there are spiders walking outside the window.... not a fan!) - and only 1 window opens in the main living space (if you have a 2 bedroom apartment). And only 1 window opens in each bedroom.The problems have been endless. I've lost packages that were mailed there. Not to mention that we moved into a BRAND NEW UNIT. You'd think they'd have checked all of this before tenants moved in. Again, it's not that i don't love all the great things it has to offer. It's beautiful and in a great location, but I really don't feel like the management takes care of their renters. It's truly a shame. I'll probably move after the lease is up. If you move in the summer, though, take advantage of the pool and hot tub. It's a blast. That's really all i can say - contemporary look with a cool pool and hot tub area for summer. Kinda sad for how expensive it is. read more

Professional and caring staff, especially the conierge team. friendly neighbors. Money worth spent. Btw i am moving to another lincoln property in Chicago suburb. read more

Arkadia Tower was our home for over two years. The location is perfect, the neighborhood was wonderful, and our apartment was beautiful. The Consierge staff as well as maintenance was absolutely TOP NOTCH-I'm looking at you Susan, Mickey, Norma, and Mark! However the management at this property is a nightmare. The leasing office and management have poor customer service skills and do not know how to properly interact with tenants. I would recommend that anything management says or promises to you should be in writing to save yourself trouble in the long run. And if a theft of your property occurs in their "secured garage" they will be quick to point out that's it's not their problem. read more

I moved to Chicago from San Francisco for a one-year internship and fell in love with Arkadia. Lived on the 23rd floor facing west. The elevators occasionally broke, and I'd notice a mild whistle from the windows during a storm, but it was otherwise great. There were no performance issues with any appliances. I'm a very light sleeper and never heard anything from other units. Maintenance was always timely if I needed something fixed. Lovely receptionists. Just an overall lovely year there (I moved back to California for my post-doc). read more

To echo other reviewers: great location, great staff, and the east-facing views are jaw-dropping. I really enjoy the place on the balance, but there are four fairly large strikes against it: 1. The elevators are down constantly. Seriously, not a week goes by without at least one of them being out. And since it's a 33-story building with 3 elevators, one of which is a freight elevator and constantly reserved, the waits can be painfully long. It doesn't help that about once a month, ComEd knocks out our power just long enough to recall all the elevators and take them out of service. 2. It doesn't matter what unit you look at, the storage space is completely inadequate. 3. The units. The appliances aren't the best quality. They look nice enough; bog standard stainless steel stuff. But the freezer has 1/3 of its space taken up by an ice maker that jams almost every time you use it. The gas range is nice, but that's very common in Chicago. The floors are laminate designed to look like wood, but after the "engineered wood" at my last "luxury" apartment, I'll say this: at least the laminate doesn't gouge or dent every time someone wears shoes into the house. The quartz counter tops are nice, too. The kitchens have a nice back splash. And the different colors on upper and lower cabinets are nice. But on balance it all just feels a little cheaper than it should. 4. The Internet access. It SUCKS. Only option is AT&T U-Verse, and it's limited to 24mbps. So you're stuck with the awful AT&T combo modem-router (which doesn't support proper bridge mode), and downloads from (e.g.) Steam usually cap out around 3-4 Mbps. Can't stream 4K video either. There's no upgrade or alternate option. Coming from gigabit at my old place (literally 50 times faster), this is painful. At least it doesn't appear to have a data cap, but that's because you probably couldn't hit one, given how slow it is. Overall, I'd recommend it. It's fairly nice, the staff is very friendly and responsive, and the location is awesome; a block from Mariano's, two blocks from Whole Foods. There's a Walgreen's right across the street, and a pet store right across from it. You're a 10 minute walk into the heart of the loop, a 10 minute walk to the restaurant strip on Randolph, and Greektown is quiet, with some decent restaurants and bars within a couple of blocks. read more

I moved to Chicago for the summer for work and subletted in Arkadia and from day 1 it felt like home. Susan and Connie at the front desk were beyond warm and welcoming when we first arrived. Susan even sent us over to a Greek restaurant nearby where her husband is the manager and told us to tell him we sent her. We did and he brought out a dessert tasting for us on the house. The location is awesome, amenities are great, and people are fun and social. Definitely recommend Arkadia! read more

Almost 2 years in the building and I still love it. From the friendly door staff (Shout out to Susan) to the personalable and professional management (Scott), the building truly is a small family. I'm already planning on staying another year, you can't beat the safe and convenient location and the amenities are still some of the best in the city. read more

Living there was honestly a mistake. First off, we were given a different unit than the one we originally saw. They put us in a handicap accessible unit, which is fine but we felt it was a waste of a specialty unit that a tenant in need would have benefited from. We had work order after work order. We could barely use our unit for an extended period of time due to the contractors coming in and out. They actually damaged our unit and we were charged for the damage on move out even with confirmation that they agreed it wasn't our fault at the time. We tried to fight it but they basically assured us we would lose and paid the large sum of money to replace the whole carpeted area! Have I brought up the management? I guess at this point I don't have to. I would strongly suggest looking elsewhere on the west side. For what you pay to live there you would think that situations like this wouldn't happen. Buyer beware. read more

After looking at several different properties, Arkadia definitely stood above the rest. I previously lived in the neighborhood, so I didn't want to move far. After deciding that Arkadia is where I wanted to live, I worked with Crystal who made the move-in process seamless. She stayed in constant communication throughout, and everything was smooth all the way to the move-in date. I would highly recommend Arkadia Tower, and very happy with the choice I made. read more

Very new and pretty! Everything is so organized and clean (printing on the 6th floor needs improvement, always not working). Staff didn't give us our contract on the specific date and kept saying they would.. Took them a month later. Didn't get parking validated on date of move-in even though I called ahead and they said it would be validated. There needs to be improvement in communication with the staff. One person says one thing and then another says something else. The other issue is that the leasing manager and people that work there just care about money, they don't really offer to help. Canceling the lease requires signatures of both parties.. and you can't just cancel alone. Elevators are incredibly slow, but they throw free food party events. read more

Building and staff are excellent. Love the concierge... Susan, Norma, and Mark are amazing. Only downside is the elevators are down a fair amount. read more

Went on a tour here and was impressed. Debbie was very friendly and professional. The units are gorgeous. Amenity fridge well stocked. And the area is good. One resident complained to me while on the elevator that apparently AT&T has been screwing them over. Overall it was a nice tour, when it comes time, would totally live here. I will wait for the construction to be done. read more

My name is Matt, and I have lived at Arkadia tower for five months. Building is amazing I love it here-have some issues with elevators Had a wonderful summer by the pool. Workout room is great-free coffee every day-but most important all concierge and maintenance staff is amazing. They are super friendly and have helped me with all requests. Nothing I would ever change, besides an elevator. read more

We have been living here for almost two years and we are super sad to be leaving the city to head to the burbs. We thoroughly enjoyed our time in the building. The amenities are great and the actual units are even better. The building is super clean and quiet. We never had any issues and if we did need any assistance, the maintenance staff was attentive and fixed things in a timely fashion. The front door staff is super friendly and helpful, we especially loved getting to know Susan, Marc, and Norma (they are so sweet and we will miss them!) We are so grateful for the help Nicole provided us when we needed to move before our lease was up. She assisted us in finding someone to rent our apartment so that we would not have to pay rent for two units. We definitely recommend this building to anyone looking for a luxury/dog-friendly apartment building with wonder staff and a great location! read more

I am originally from a small town where everyone knows your name and you have genuine respect for your neighbors. I've lived in big cities for the greater part of my adult life and before this, another high rise in Chicago. Never before have I felt more like I'm back in a true community than now, at Arkadia. The head management, all the way to the door people and janitors - all are deeply caring about everyone in this community. I feel that the employees are more like family - or should I say guardian angels - who always greet you by name and address your concerns right away (i.e. last week I needed a lightbulb changed and my blinds fixed and all it took was just mentioning this to the door person before someone was up, taking care of it all about an hour later. Or, once when I had both hands full of bags, the door person walked me to the elevator and it was all I could do to insist that he not help me all the way up to my unit. Or, how about the fact that they opened the pool in May and closed it in November? Unheard of in Chicago). Arkadia is a small town in the middle of a big city. When you move in, you'll immediately be greeted in the elevator and before long you'll find yourself invited to something. If you are new to Chicago, the transition will be easier for you thanks to the vibe here. Finally a word about the other residents. The building (rightfully) cannot comment on the following because it is in violation of the Fair Housing Act, but as a resident I can :) -- It's filled with diverse, mostly young professionals who picked the West Loop over Lincoln Park and other areas because they want to be in a less cookie cutter, more up-and-coming trendy neighborhood. People are outgoing, ambitious, and open. Most are in their 30s and 40s but people of all ages are welcome here and its not at all the sort of place that feels like a frat house (which you'll find in many other high rises). Oh and if you move here, you should be a dog lover. Because chances are you'll be licked at least once a day in the elevator. There are a lot of dogs. That may be way everyone is so chill and down to earth. Seriously. Yes, it's a bit pricey, but you're getting a brand new building in the center of everything with unreal views and five star hotel like amenities. For my husband and me, there hasn't been a month that's gone by where we haven't felt that's worth the extra couple hundred bucks each month. But word to management reading this - please don't take that as a signal to raise the rent! ha ha. It's high enough as it is. I'd highly recommend this building to anyone who's looking for an out of the ordinary Chicago experience. read more

Moving from St. Louis to Chicago couldn't have been a better experience, thanks to the team at Arkadia Tower! I accepted a promotion with my agency, but didn't know how I was going to accomplish a quick move to Chicago right after a pre-planned vacation to Hilton Head Island, SC. I would like to thank Crystal Campos for an impeccable experience! Crystal was able to accommodate my schedule and showed me what Arkadia Tower living would be like. Crystal's professionalism, detailed tour of the property/amenities, and follow-up really sealed the deal. Not to mention, the luxurious finishes of the residences along with the gym, pool, grilling area, fire pit, and complimentary Starbucks had me sold! Also, I can't forget to mention the front desk staff Mark, Tiarha, and Connie. They are always friendly, smiling, and go the extra step to ensure that the residents of Arkadia Tower are well cared for. I've been living at Arkadia Tower now for one month, and I couldn't have made a better decision. In the past, I've managed luxury hotels. Now, I absolutely feel like I reside in a luxury hotel, but this is home! Arkadia Tower is true luxury living at it's finest!!! read more

Best concierge staff in the city, especially Susan! Kind, friendly, and incredibly helpful.

My boyfriend and I have been living at Arkadia since the building opened and have nothing but great reviews for the place we call home. All of the staff has been extremely responsive to any of our needs and always goes above and beyond to keep us happy. We recently moved into a larger unit and have had plenty of special requests which have all been fulfilled in a timely fashion. We love the location and amenities but also how dog friendly the building is to make apartment living doable with 2 pups. The building hosts a lot of social events so you have a chance to mingle with your neighbors and we have made a lot of friends here. With all of the new construction high rise buildings in the area, Arkadia has done a wonderful job setting themselves apart and I have no doubts about our decision in making this place our home. read more

Great place to live! My girlfriend and I moved into a 12 unit last April on the 29th floor. They worked with us on price and we had a pretty easy transition into this apartment. The west facing view is to die for after a long day at work or during the weekend! The amenities are some of the best in the city. You have to use that pool in the summer and cook some steaks on the girl. Amazing space. They instituted a wrist band policy which really helped with the traffic down there. I think the best part of the place is the maintenance and desk staff. They are all so friendly and accommodating to any request that you have. I'd stay here again, but we ultimately had to move to get a bigger place. Would recommend this to anyone looking to live in the west loop! Mariano's, Walgreens, whole foods, restaurant row, and the blue, green, and pink line are all within a super short walk. Thanks Arkadia! read more

Where do I start. we signed a lease the first month Arkadia had opened and to be honest if I had to write a review after our first year it would have been a 4-5 star rating. We were so satisfied and beyond ecstatic with Arkadia that we couldn't wait to sign another lease which we had done. That is when the apartment was literally falling apart. During our second year we were averaging around 3-5 work orders per month. some months more than that anywhere from almost every single cupboard door falling off the hinges in both bathrooms + the kitchen or the dishwasher breaking down to our heating and cooling that could NEVER be repaired on a regular basis. during the winter months we were told the relay was malfunctioning and wouldn't switch correctly to heating from the air conditioning or would malfunction again during the 90-95 degree summer months I would walk into our "luxury" apt and the heat was on high because it wouldn't switch back to air conditioning...AGAIN... we had two pets living in our apt and THIS is the reason why I even bothered typing up this review. one example, in the month of July we had a puppy and upon my arrival home after work I opened our front door only to be hit with a blast of incredibly hot air because once again the heat had switched on from air conditioning and the apt temp was 87 degrees and rising. Let me remind you that we had a puppy that we were crate training and never have I EVER been so irate in my life until that day. I demanded that after countless work orders to fix the heating and cooling to simply have the entire thing replaced only to be told "that is odd your unit is the only one with this issue." instead of replacing the entire heating and cooling and solve the problem, they would send up maintenance crew, who we always liked their company on a regular basis, would simply only be able to put another Band-Aid over a bullet hole. the problem was never resolved only temporary repairs until we had enough and moved out. not to mention while all of these issues were taking place we were told they were raising rent due to the high market demand for the west loop. please remember Arkadia is on the edge of where everything is taking place. my recommendation several new buildings, apts condos etc are being or already have been built closer to Randolph, THAT is where you should look at living for the same rates. if you want to raise rent that is fine, but justify it with the quality of living you are advertising. I cant say enough positive compliments towards everyone that worked the front desk as well as maintenance crew. however, how the building is managed and the quality of the units is beyond poor that I cant tell you how satisfying it was to finally move out. also the coffee machine was regularly out of service AND the elevators were down and out of order on a regular basis. one day no joke all three elevators were out of service I believe until the next day and can only imagine how the residents felt that lived on the higher floors. In the end had I not have had to worry every day that I would come home and our pets would have basically been cooked due to a constant heating and cooling malfunction I would not have bothered writing this review but I did and the problem was not resolved/replaced only to raise rent in the end. I do not care if past or current residents had a wonderful experience we simply were living a nightmare for 11 months. Oh and lastly we saw our unit during the day and were told that if you lived on the city side the window shades should block out the freeway lights. that was not the case, even after we put in additional curtains over their almost see-through window shades it was almost brighter at night in our unit than it was during the day so good luck sleeping if you live up to about the 10-th11th floor. read more

I am in my second lease with Arkadia and as of right now I plan on staying. The units are very beautiful and have every amenity one could want. The most amazing thing about the place is the people that work here. The front desk and maintenance groups are pleasant and helpful at all times. The lobby is always neat and clean and I am always proud when I have guests. It is a great neighborhood and has easy access to the expressway or the blue line. Of course, it is expensive, but it also has a great pool (very crowded on the weekends) and is in a great location. The only negative I can come up with at the moment is the elevator issue. For some reason the elevators are out of service often and with the capacity of the building it does cause long waits. It is a high rise so taking the stairs is the last thing I want to do either leaving for work or when I get home with groceries. At the end of the day though, I would definitely recommend Arkadia Tower. read more