From the first phone call until receiving my brother's ashes, urn and death certificate. Everything went extremely smooth and as planned. Anthony was very professional communicative, followed up on every detail and made the whole arrangement process very easy and affordable, including delivering the ashes to us personally and at our mutual convenience, I don't think I could've asked for a better experience thank you so much. read more

When you need their service you are not always thinking clearly or at all. These kind people are patient, caring and understanding throughout the whole process. I was told if I changed my mind and wanted a different urn, they would transfer for me without question. Have to say when it count and you don't need more confusion, this place keeps it calm and sincere all the way read more

As a Pre Need aka Advance Planning Specialist, I have assisted to place many families with Arlington Cremation Services to utilize their services for the FUTURE. Their helpful staff has always come through at the time of need for my clients. Thank you! Manny Monter aka Mr_Funeral_Planner on Instagram. CA Life Insurance License 0K73979 read more

We requested cremation services. Retrival of our loved one from our residency was respectful and caring. Process for services arrangements went good, the communication between Arlington Cremation employees and us as their customers can be improved, as far as keeping promises of call back with updates. The cremation facilities they are using in San Bernardino County is offensive to anyone who have respect for human life, even more to the family of the decease. The location is in a junk yard, no parking spaces and facilities are deplorable to say the least. Please do you research before sign of contract. read more

Arlington Cremation Services-Riverside - Funeral Services & Cemeteries Near Me - Riverside, California

In May I called around and found this establishment. I was looking to make pre burial arrangements for my father who was going into hospice. The initial call was great and they sent me paperwork. In the paperwork I recd I had questions after reviewing, I emailed back the same day and also left a message that same day. Crickets no responses. Waited 4 days and left another message and sent a 2nd request email. Zip nada. Left a few more voicemails and nothing. This went on from May 5th through May 13th. On May 13th we decided to go in person to the office. Well they don't treat you any better in person. I went there with the paperwork and email copies stating I needed to speak to someone because I wasn't getting any responses to voicemail messages left or emails sent. The person looked at the email paperwork with this look on her face like I was imposing and stated well that email is the info email. In my mind I was look that's the email you sent me and the only one I had - so why would I not reply to that email? Regardless I was told I had to see another person, was handed a pc of paper with a number on it and told to call to make an appt. No apologies no trying to find out how to help... just a look of don't bother me. So I guess being a glutton for punishment I called the number on the pc of paper and I text the number and still zip. Then after that we decided to called another place - left a message and the new place called back right away. The evening before Mother's Day... yes they called on a holiday where usually most wouldn't answer - so we went with them. I eventually got a text from this place and text them that we went elsewhere. Not even an interest to ask why. For those of you who are maybe asking why keep calling and trying to work with these people... well I always try and give the benefit of the doubt and being also in the people service business and understanding that many businesses may be short staffed especially after the whole Covid lockdowns etc. I understand being busy or maybe even forgetting to do something because things happen. But what I don't excuse is attitude and bad attitude at that. So you lost the business to another company who knows how to handle the process of making arrangements for a parent who is dying. That stress alone is enough to hardly bare but to throw unsympathetic attitude is no way to run a business that deals with people's emotions when trying to arrange the services of a dying love one. This review is not meant in malice as I don't relish making a bad review ... it is simply what happened and hopefully reflection can take place to work on your people skills and be more attentive to when someone is trying to get hold of you... to give "you" business. read more

Veronica is the most efficient, kind and understanding person who has been very supportive through this whole process. If you are in need of cremation of a deceased loved one please consider using Arlington Cremation Services. The service we received here was par excellence thanks to Veronica! read more

This is the last review I ever wanted to write. My mother passed away on April 29 after a long battle with multiple illnesses. Even still, her death was sudden and caused by a new condition, so we were completely unprepared. While they were seeing if they could do anything to save her in the hospital, I first tried another place operating out of LA that wanted to charge an extra $200 to deliver my mom's remains, but then because of COVID they were only shipping remains through the USPS. Well, that wasn't acceptable to me, so I found Arlington. My main contact was Emily, who kept me updated throughout the entire process. I made arrangements and there was no attempt to up sell or add any extras. They picked my mom up from the hospital and took care of everything. We had all discussed what we wanted when we die and we agreed that a simple cremation was all we wanted. The entire cost was under $800 including 3 death certificates. Emily contacted us when my mom's remains were ready to pick up and met us in the parking lot to pick them up. She even helped get COVID removed as a cause of death that the hospital tried to falsely put on her death certificate and we picked them up this week. Obviously this is never something anyone wants to go through but Arlington made it as painless an experience as possible and I highly recommend them. Thanks for all your help. I miss you mom! read more

My dad passed away back in October and he had made previous arrangements with Arlington Cremation Services which my sister and I were thankful for. I couldn't imagine having to deal with the death of my dad and finding a place to take care of cremation. Anyways, once they picked my dad up from the morgue and brought him to the crematory my sister had called Arlington to see what the next steps were and how long it would be before we could pick his remains up. Whoever they had working there was so unhelpful and wouldn't return her calls. Finally I had enough and I called ready to say what was on my mind (which wasn't going to be nice) when Amy came on the phone. She was so kind and so apologetic. I could hear it in voice she had probably had a few families not so happy with the previous employee and most likely took it out on her. I instantly changed my attitude and sympathized with what she had to deal with while cleaning up somebody else's mistakes. Long story short, Amy was amazing. She made a very emotional and hard situation less difficult to go through. From the bottom of my heart, I want to thank Amy for everything she did for my sister and I. read more

First of all I never thought I would be writing a review for a funeral home however we lost my grandson, Seth very suddenly. Veronica handled everything for me and my family. Veronica is an amazing woman, she helped me through this process and with so much compassion. Veronica genuinely cared. It's rare to get such amazing customer service. I remain so grateful to Veronica. read more

We were helped by Amy and had a great experience, pricing is great and Amy is extremely nice and attentive. She was very detail oriented and knowledgeable, she was extremely sincere and we couldn't have chosen a better person to help with our loved one. Thank you Amy! Thank you Arlington Cremation Services! read more

Arlington cremation services went above and beyond for our family. I would highly recommend them to anyone in need. Ami was extremely helpful, very kind and continued to keep me updated regularly. We had a family loss, and we are located out of state, And Arlington cremation services handled everything. I am so thankful that we used Arlington cremation services, they are top-notch. read more

I highly recommend anyone interested in using Arlington Cremation Services to tap into Emily Fuentes for her expertise. During a tragic month of caring for my terminally ill mother and handling her formalities, it was a relief to work with someone as compassionate and professional as Emily. Not only did she perform a great job communicating every step of the cremation process and providing frequent updates, she also expedited the process knowing that I was visiting from another state and that I needed everything ready for an ash-scattering service at sea, which was fixed a certain day due to favorable weather. I have so much gratitude for Emily's support and hope that anyone who gets to work with her knows that they can trust her to get things done well and in a timely manner. read more

Emily is amazing!!!!! She's been beyond helpful. I can't thank her enough, she's very knowledgeable and helpful... especially with my fiancé being military, she was tremendously helpful... in making sure I was okay and making sure everything was done correctly... she's such a wonderful person and a true blessing. Thank you Emily!!!! You are a saint!!! read more

Let's start with a THANK YOU. I had an unfortunate passing of a family member, and Angela was truly a blessing. She was very patient with all my questions. She walked me through the entire process from beginning to end. I asked to be updated daily, and that is exactly what I got - even when there was nothing new, I received updates. When all other locations were very dismissive and tried to push me into paying for services I was not interested in, Angela really took the time to listen to what I wanted for my loved one and made me feel at ease during one of the hardest times in my life. I truly appreciate Arlington Cremation Services for helping me. read more

The worst thing one goes though is the loss of a loved one. It even is worse when it happens during COVID times since everything is delayed. I was researching this place as one option ince my dad lost his battle to cancer. Before I was able to finalize the inevitable happened. At that moment I was lost and in disbelief. Arlington cremation was easy, straight forward, they treated my dad with respect and that is what I was looking for. The cremation and paperwork took longer than expected but it's not their fault its covid and too many deaths to handle for all. I want to thank you for being very professional and helping me and my family stress less in a devastating time for us. read more

I was pleased with Arlington Cremation Services. Grecia was my service rep and she updated me accordingly. The process was smooth. I have to give kudos to the two gentlemen who picked up my mother from our home, they got to our home really quickly I was impressed! They were kind and professional. I recommend their services. read more

We would like to thank Amie for all her help and support she provided great customer service and she was on top of all the services that need to be done and made feel like family it was a pleasure working with her and her team. read more

These guys were great during a difficult time. Our father had passed away at home and they made this portion of the process as painless as possible. The guys who came out were on time, which mattered a lot for reasons I'll leave out, and they were respectful and courteous the whole time they were here at the house. They answered all our questions thoroughly and were quick about their business. The lady who helped us with the paperwork, payment, and selection of an urn (we only had a cremation done) was very, very nice and attentive. The less you have to deal with during this process, the better, and these guys were just great. read more

We never got a call back after our 5 page application was completed. After 10 messages. It is so sad that after a loss we had to be waiting. I do not recommend their services. read more

We turned to Arlington Cremation Services upon the death of our son. I was initially happy with the arrangements and felt the salesperson gave me detailed information about what I could expect. What angered and surprised my wife and I was that when the representatives from Arlington arrived at our home to take my son they both showed little if any compassion toward my wife and me, in fact, I would say that they were cold to the point of rudeness during the entire process of collecting our son's body. We reached out to Arlington to complain about our experience and over a year later after already collecting our son's ashes have yet to receive an acknowledgment of our complaint. I am now wondering if the ashes we received really are those of my boy. read more

The ladies in the office were great! But it was the worse experience for me and my family dealing with the people who came to pick up my family. Not just once but twice. The people that came to the hospital were rude and altogether horrible people even arguing with the nurse. It was bad enough losing 2 family members at the same hospital in a matter of months but to deal with the rude people that came is unacceptable! Even the vans were old and dirty. We will never use them again. read more

The best customer service and experience I have had when dealing with a death in the family. We called Arlington services based on a referral and it was substantial assistance. Emily was able to help us during this very heartbreaking time. Not only was she extremely knowledgeable about the cremation process, she was kind and patient on the phone when we were overcome with grief. Before talking to Emily I was in a complex web of emotions and having a terrible reaction to the unexpected passing of my grandfather. Emily listened to me sharing my pain without any interruptions and validated all my emotions. She went above and beyond my expectations during this very difficult time in our families life. Emily was supportive, offered guidance, acknowledging our feelings of loss, patient, and throughly answered all questions. I cannot thank Emily enough for her above and beyond service. read more

I turned to Arlington Cremation Services Riverside when my mother Joyce Lewis passed away in February of 2020. I found the overall service to be more than acceptable, the woman that I dealt with over the phone displayed compassion and patience at a difficult time and kept us apprised of each step leading up to the cremation and retrieval of ashes. Make sure you go over your contract carefully, mistakes in the amount charged are easy to miss. The one negative aspect of my experience with this company was in my interaction or lack thereof with one of the two representatives that arrived at our residence to collect my mother's remains. There were a man and a woman; I found the woman to be quite cool, refusing to make eye contact, and after collecting my mother departed without one word or gesture of sympathy to me. read more

Our experience with Arlington and especially Laura Galicia was nothing short of amazing. She took care of EVERYTHING for us from start to finish and would check on us periodically to make sure we were ok and if we had any questions. And the total cost of putting our mom to rest was very affordable and not a rip off like many mortuaries are. I would recommend Arlington to anyone who needs these services. You can go in ahead of time (prior to your loved ones death) and make arrangements or wait until afterward. For us, it was easier to make the arrangements ahead of time and less emotional so we could make rational decisions. Either way, Laura is amazing and is great at what she does! We will be using them in the future as needed. read more

HELLO MY NAME IS CARYN- Well ,as we all know -this time comes for us at times expected ,as well as not expected. I went in here two times -before I made purchases and 'Lisa Twyman' answered so many of my questions. ( I thought I sounded dumb - but Lisa reassured me no questions were dumb)and helped me SO SO SO MUCH... !! I could have ordered online from some "off the wall company" ,but I went back to Lisa for her expertise and help. She's so soft spoken and HELPFUL that I ordered many" remembrance urns and necklaces "for many of the family. As well as what was ordered ,Lisa went over spelling and engraving with the plates as well. Twice! My mom loved her professionalism as much, that she too -took a card and was happy for the answering of questions that she too had- and will be visiting Lisa. THANK YOU ,THANK YOU ,THANK YOU- LISA!!! For making our "sadness" a completely helpful situation . Because WITH YOUR HELP.. I was able to purchase with confidence and knowing you will get it right and I could move on down the list to my next task . THANK YOU ARLINGTON CREMATION SERVICES FOR hiring Lisa ,and if she hasn't had one in a while...this gal DESERVES a raise- for her compassion, and personality, and professionalism! YOU HAVE A " gem" of an associate! So- thank you -for hiring Lisa. I hope this review helps others make their choice in where to go for help- at this time in your life. FONDLY CARYN WHEELER read more

Arlington Cremation Services-Riverside - Funeral Services & Cemeteries Near Me - Riverside, California

It is very unfortunate that given the type of service they provide the sales representative Yuri didn't feel it was necessary to be kind or respectful. We are at the National Cemetary and we just found out that Not only was Yuri extremely rude the date on the death certificate was not accurate so now we have go back to them to have a new one issued. read more

Very friendly service. Appreciate Arlington cremation to help us get through difficult times. I highly recommend them.

It's been 2 months since the loss of our loved one. It was a very difficult and confusing time for us all. Arlington Cremation gave us the time we needed to decide what we are going to do and the choices were provided by them. The support of their team made a daunting task seem manageable. After all, it's our father's choice and we wanted to honor his wishes and make the rest of the family happy. ACS took care of everything and even went out of the way to meet us in a remote office location to save us time and money. Cesar Mata and his assistant Laura were just perfect with the treatment of our father and with us. We felt like family taking care of family. And that is not something you usually feel when you are going thru this. Remember that, we will all go thru this in our lifetime, but we don't have to go on it alone. ACS was here for us in our time of need and ACS is here for you too read more

First of all this place is amazing every question I had it was answered. Felt very comfortable here. Your contact person should be Yuri she help me out through this process. Definitely sending people her way. Thank you so much for everything Yuri. read more

Not informed every step of the way, found out from coroner my son had been picked up day before. Was informed of shipping date, but never followed up with email for tracking number. Also a day late! Shipping container inept ashes leaked and lid broken. Sorry Son no way to be treated! read more

When a loved one passes it is always difficult planning the details. Yuri is helpful and knowledgable. I highly recommend using Arlington Cremation Services to help with the planning process. read more

Back on 11/11/2015 (Veterans Day) I visited my father at RNC and noticed is Date if Birth was incorrect. I called Arlington immediately and told them the problem they were very helpful and told me it will be taken care of. I called RNC 5 weeks later to do a follow up and sure enough they had just received the new plaque and it looks great. Arlington Cremation Services is a very easy and professional place to work with. read more