Do not rent here!! Car was wrongfully towed May 25th after…read morewe were informed the parking permit was complete and good to go. An email was sent out May 18th making renters aware of towing company changes, but that renters need not worry since all data would be transferred. We did not receive any kind of email letting us know not all data may have transferred until AFTER our vehicle was towed. When we tried looking into towing company data on May 26th, they could not find our vehicle in said database. They now want to try charging us $876 after saying they did not have our vehicle. It took us making a stolen vehicle report, and working with detectives, to successfully locate our car TWO WEEKS after it was taken from us. DO NOT RENT HERE.

DO NOT RENT WITH THESE NEW MANAGEMENT ARE BOGUS!! they booted my wife truck FOR NO REASON. on top…read moreof that they didn't even warn or contact us where she parks she's been parking there since we moved in and everything. they just want to scam yall. multiple neighbors have added concern with the new management and they are absolute trash! no consideration at all and will dry charge you more on you're rent and other bills just to scam yall !! please don't rent with them .

Loved these apartments right from the start..Management is everything and so much more.. I suggest…read moreif your looking for a quiet nice beautiful environment move to the Oaks of Arlington..

I had a wonderful leasing experience with the property manager today. I recommend this community…read moresolely based on the friendliness of the manager. This trait is hard to find!!

Our apartment was turned over to us dirty. No cleaning had been done at all. Had Rats (WOOD Rats)…read morein Year 1 & 3. Stone Countertops aren't seated properly & never were -- pieces of stone missing. Overall rent escalated DRAMATICALLY in Year 1. From $1325 up to $250 more. The value for the price just isn't here -- if you need things fixed FAST...do not move here. If you can't fix some issues & deal with pests on your own pretty much...don't live here. We've been here 3.5 years, almost 4 now & we wanted to get out after our SECOND lease term, & had planned to move, until COVID hit. We stayed one extra year post-COVID to let things reopen as much as they were going to, & now are moving out of State completely. This place is right at the intersection of FA&FO & there are sirens & gunshots CONSTANTLY at this time (Dec 2023) as well as high speed racing & cop interceptions all night from 1AM until basically the Sun rises. Right now...I couldn't recommend anyone actively choose this over other newer built buildings very nearby here...that cost just as much. Definitely skip this one.

This is a negative five star rating -5 Don't move here, it's…read morenot worth it. These people are all about getting you in the contract, once they got you it's over, from that point on their word means nothing. Chris Johnson is meant to sell you on moving here, once you move here, he literally can not help you solve anything there. He is solely meant to sucker you into moving in. Once you get suckered into moving here, Michelle the manager is the definition of incompetent, never will admit when wrong, just gets rude & uses that lovely contract against you. Again don't move here! If your thinking those two won't be a problem for you, the head person Heather Battle as sad as it is, a liar and will do anything to make sure the apartments gets every penny out of you, instead of making sure you as the renter your happy and comfortable about your living situation. A lot of the world is filled with greed, I'm forewarning you this is one of those places. They do not care about your happiness, it's all about the money. So BEWARE of choosing this place. Explanations of pictures is below, if you need any more information of why this review is -5 Stars. Sewer coming up through our bathtub, it didn't happen once happened 4 times. So we went through bath mats, and plunger bc the first time they came, they used our plunger instead of bringing their own completely ruined it so had to buy another one. At that point I had asked for $200 off rent that month bc it happened in March beginning of Covid. Later that month, they figured out they only way to fix it was put a huge hole in our livinging room which remained uncovered with dirt in our house for 3 days and was not fixed until we asked for the whole month free. That's when finally they sent people to fix it, & then said bc they already agreed to the 200 off , no way they could give us the month free. Again all this happening right when COVID started. They are cut throat and heartless, you can move here but just keep all this in mind. Just Horrendous Management!

Daisy and James are very attentive and always ready to help. Unit is nice, gorgeous pool area with…read morethe best sunrise views.

Don't clean stairwells or breezeways the valet trash company is a joke. Sent multiple notices about…read morevomit in the stairwell and it was never handled still to this day months later. The gate is always broken which resulted in my car getting broke into a few weeks ago. Super strong smell of weed constantly from upstairs neighbors that the apartment won't do anything about. Pool has been closed over 2 weeks and there is never anyone inside of leasing office.

My vehicle and my garage has been blocked for 4 days. I cant even begin to express my fustration…read more For one its distasteful and not very luxury to have big blue trash bins sitting all over the parking lot anyway. But to leave a dumpster infront of residents garages is unexceptable. I went to the office with my issue, no urgency no real concern just hadned the issue of to the maitence man to call the city, which never happened apparently. When I conatcted the office they told ME I HAVE to contact the city and there was nothing they could do. As if I i contracted with the city to have the dumpster put there. How unprofessional, wasnt until I was stern about my issue when Ms. Sarah decided to call the city. I was given 2 different time frames on when ill have access too my garage and guess what still no access. The leasing ladies could care less about any of your issues they make living here difficult, they like to give you the run around for days instead of resolving the issue with urgency from the begining. I will never ever recommend this Apartment complex giving my 60 day notice in the morning!

I've lived at Franciscan of Arlington for a while now, and I just have to say how much things have…read moreimproved since the new management took over last summer. The difference in cleanliness alone is incredible. The common areas are consistently tidy, the grounds look well cared for, and the overall atmosphere feels fresher and more welcoming. It genuinely feels like management takes pride in the property now and it shows. I especially want to recognize Heather. I had voiced a few concerns to her, including some nighttime noise issues. I was hesitant to even bring it up because I didn't want to seem like a pain. But Heather has been nothing short of amazing. At one point, she actually called me at 10 PM from the building because she personally heard the noise and wanted to address it right away while she was working late. I mean, come on. A manager working that late and caring enough to follow up in real time? That level of dedication is rare. Because of her responsiveness and the positive changes under the new management, I truly feel at home here. It's comforting to know that when you speak up, someone is genuinely listening and taking action. Highly recommend!!!!! Kudos to Heather and her staff!!! I also want to recognize Joe (I think that is his name). I've put in a few work orders and they have been all taken care of promptly. Really love what they have going on right now!!!!! Could you tell I can't recognize this place enough!!!!!

Been here going on my sixth year, I like it here and the price is right. My only suggestion is…read moremake sure you get the size apt you want right off the bat. Don't compromise because they don't let get a bigger apt once you move in, that's where you stay. Doesn't make sense to me, but that how they do it. I have the efficiency without the loft. I like it but wish I had gone for the 1 bedroom.

I currently live at Shadow Brook Apartments. I renewed my lease after living here a year and I…read morereally enjoy it. The grounds are well maintained, the staff is friendly and knowledgeable, and quick to respond. The structure of Shadow Brook is a non profit and the apartments are leased for ranges, based on your income (though it IS NOT section 8 housing). They offer efficiencies on up, and are usually on a wait list. They only show apartments on Fridays and do not always have one to show each Friday, though they do have a photograph album of model apartments and floor plans. Initially I was nervous to rent an apartment without seeing the unit first, but I couldn't be happier. With the option I chose (the loft style 1 bedroom) I have plenty of space and am able to live on my own affordably ($490 a month rent). Many of my friends and classmates pay nearly double to live, in many cases, a worse complex. When I moved to Arlington and told people I live at Shadow Brook I usually got an odd look, and some informed me that it used to be bad, but that was before Foundation Communities bought it a couple of years ago. Today, I have never felt unsafe nor have I worried about being ripped off or felt like my neighbors were shady. Upon my renewal they cleaned my carpet for free, they offer residual pest control and special request pest control visits each Wednesday (at no additional charge, without limits) and they use ABC Pest and Lawn. In the back of the complex is a boys and girls club and at tax season United Way sets up and helps you file your taxes for free. At least once a month they have a "produce day" where fresh produce can be bought at a good cost in the front of the building. Its close to UTA (actually a shorter bike ride for me than a drive due to the traffic on Cooper) and well located. I will renew again next year if it continues to be the wonderful property I have enjoyed.

Do NOT move here unless you are on a top floor. These apartments are cheaply made and the walls are…read moreobviously thin. If your neighbor's alarm goes off, you will hear it. Ask about your upstairs neighbors first. I've been complaining about running and stomping over my head since I moved here in December and they can't do anything but try to "document" it, which is hard to do since it's not party noise. They claim to have a community attendant who has never shown up to investigate the noise I've complained about. Now, the noise line says they can only come out if the noise is happening at the moment. The office staff have come by and tried to listen for noise, but if it's not happening when they stop by, it's not a problem. I'm paying too much money to deal with noise every evening. Skip these apartments and find another property. Oh, and they will let you transfer units for a ton of money. Scam! Save yourself.

Front desk Lady was very rude, the lady without glasses , we were inquiring in a 1 bedroom apt…read more Walked in while she was eating which I understand, saw the other receptionist which was ok I did not mind waiting. Then she starts hollering from across the room , asked what day we were looking to move. It was either 2 weeks before or ahead. Did not want to hear me out on the date I needed. Rolled her eyes. Got apartment somewhere else.

It's with great sadness to hear that Amparo will no longer be the property manager for 6Eleven…read moreLamar. For this very reason I am MOVING. She has been very helpful very kind very compassionate and very understanding in very rough times and situations. To pull her from a job that she's had for almost 5 years is WRONG !! Since I've lived here she's nothing but integrity and honesty. Which I respect and trust. I will miss her so very much and it just won't be the same around here without her and Karina so I MUST GO . These apartments will go down fast without her PROMISE!!

Love the new manager Amparo. She is making a huge difference. She is always very helpful and…read moreresponds to our needs immediately.

Love this place, I'm not sure why ratings are low. The only "bad" thing at these apartments is the…read moreparking, parking gets full quick and there's probably more cars than parking. But honestly it really hasn't been an issue lately, it's only when it's a full house I guess. I really love these apartments, they are always hosting events and spoiling us! We got a good deal on these apartments and I can see me living here longer than the other apartments. Maintenance is always cleaning and taking care of the apartment, taking our trash and everything. They have a library and the pool is open all season along with the gym open 24/7. Lots of studying areas and even providing drinks and cookies for people who enter the lobbies. You also have mini lake where you can fish! With some walking trails. It's a very quiet area and only less than 2 mins to go to Costco and highland parks. I wish the city would make sidewalks to go to highland park but it's still possible to walk! Also I haven't encountered any bugs at this complex (others would always have a issue ‍)

Beautiful clean grounds and friendly management. The leasing office and event space is elegant and…read moremodern along with the apartments.

I submitted an application to move in by december 2024 the apartment was not ready so we changed it…read morefor january 2025 and still not ready we had already paid deposit they told us we could cancel it and get the refund we went with that option and to this day 09/30/25 have no received refund and when i went to ask at elliot windsprint the manager there said we could not go back for help there when i submit a contact form on the website no one has reached out

TERRIBLE. DO NOT MOVE HERE. Nothing is luxury like it states. I just moved in 3 days ago, and I…read morehave had so many problems with this apartment and their management. First, it took us nearly a month to get approved because they messed up with our applications. Meanwhile, we kept coming to the office more than 7 times to try to meet the manager for our application's status because they never picked up the phone or actively contact applicators. It delayed our move-in day so we had to sign the lease with a higher rent rate than what we applied in our application. During the whole process, we never receive any apologies from the management team. They are so unprofessional and their service is low rate not as "luxury apartment" service. Secondly, this is our fourth day living here and there are cracks on bedroom's windows causing leaking today because of rain. This soaks our mattress and the floor carpet. We called the office and submit urgent request immediately but nobody comes. The worst thing is that we find a review of the same unit on google. They experienced the same issues like us, and nothing got fixed until they left. This means that the maintenance couldn't fix the problem in this unit.And now we move in and suffer. Also, we moved in the unit without a proper key. They gave us the key that couldn't lock the door. There are broken wardrobes, walls and ceiling lights. Just 4 days but we see bugs, insects and flies in the house although door is closed. We are very upset and frustrated now. If the owner of this property can see my review, hope they can give us a proper solution cause this is a really bad experience as a new resident. UPDATE: I forgot to add that they doubled charged us on deposit. We paid deposit twice.