Went on a Sunday for a test drive. The dealership was open with plenty of salesmen available. Had a good experience with Vadim, polite and professional. Depending on what vehicle you are looking for, your experience might vary as not all models are readily available there. read more

I left a $500 deposit with Arlington Toyota for a vehicle they were unable to locate. I was told my deposit would be refunded, but nearly two months later I still haven't received it. Shane Donald and Cassandra repeatedly told me the refund was being processed, yet I'm still waiting. Poor communication, no accountability, and no resolution. I expected much better customer service. read more

They try to rush you into buying a car you don't want, they said they had to have these extra fees that were add on stuff. They tell me they can't negotiate the price on a car that when you show up has a loose bumper, fading paint, carpet ripping and they expect to get 20k+. Really disappointed that I came to a Toyota dealership to buy only Toyota and it's actually a scam, went to another dealer for same car in way better shape and left with a price that was worth the car and even worked with me and got me money off of the out the door price, Arlington just did not want to do it. read more

Love my Pinto , This is the best place in Jacksonville to buy a Donk! The semi-retired Univision ladies were so supportive , I'm so glad they have a place to show off their administrative skills in the title department. read more

Arlington Toyota - So happy with my new Pinto from used car department, Ricky was so helpful ! - Car Dealers Near Me - Jacksonville, Florida

At this location, I did not have the best experience. This was my first time having my vehicle serviced here after previously visiting other Toyota dealerships, and unfortunately, I do not plan to return. My service advisor, Steven, was extremely difficult to reach and provided very little communication throughout the entire process. When I arrived, check-in went smoothly, and Steven told me he would arrange an Uber ride home while my vehicle was being serviced. After waiting approximately 30 minutes without receiving any confirmation, I returned to his desk to follow up. Despite multiple pages over the intercom, Steven never returned, and another service advisor ultimately had to assist me and arrange the Uber. Even after that, I never heard from Steven. Throughout the day, I attempted to call and was transferred to his phone, but no one answered and my calls were never returned. I received no updates on the status of my vehicle and only learned that the service was complete when I received the automated notification. I dropped my vehicle off around 9:30 a.m. during the week and did not get notified that the service was complete until approximately 3:00-4:00 p.m. The work being performed was routine scheduled maintenance, yet I received no communication regarding delays, progress, or completion. No one checked to make sure my transportation needs had been handled after the initial issue, and I felt like I had no way to reach my service advisor for information. I will say that some aspects of the process were convenient, such as the ability to pay online and handle certain steps digitally. However, communication is a major part of customer service, and that was severely lacking during my visit. I have had much better experiences at other Toyota dealerships where updates were provided and service advisors were responsive. Unfortunately, this experience left me feeling frustrated. read more

Very poor experience with Rafael the sales person. I tried several times to contact him over the course of 3 days. he never bothered to contact me so I am purchasing my new vehicle at there competitor read more

THEY DID A 6K PER UNIT MARKUP ON ALL THEIR USED VEHICLES AND CALLED IT A "MEMORIAL WEEKEND SALE" Went there recently to purchase a used vehicle. The sales person we were dealing with tried to overcharge us by $6000 more than online advertised price. I already knew what the out the door price should have been. When I confronted her, she went & got the used car sales manager, who knocked 2k off the price which was still way above the advertised price +taxes & dealer fees. When I told him what the out the door price should be he snapped back, "Can I show you the door?" I found the door & walked myself out. Very rude, unprofessional, cunning, & just outright bad. DO NOT SHOP HERE!!! read more

Worst dealership ive ever been to. People arguing over sales at front desk, people saying one thing then saying another but lying in your face. STAY AWAY FROM HERE. Reason their cars are on the lot for a long time. read more

The service department lies to customers. I run an auto repair shop and they told a customer that we left something on a vehicle loose. However, that part being loose would have been immediately noticeable upon leaving my store. But now it's been three months since we worked on the customers vehicle and the service department at Arlington Toyota said we left bolts loose. It's impossible for that to have happened and the customer would have had a drivability issue upon departing my store. Beware of these shady tactics if you decide to use this business. read more

Arlington Toyota makes me long for the days when I worked for SET and could just simply order a car and didn't have to deal with the unprofessional, sleazy sales people and FNI people at the dealership. These people simply don't listen or don't wanna to listen because they wanna dick you around.I warned them that I worked for SET for 13 years. I said I know how this works. But really what really matters is....I'm 68 years old and I have bought quite a number of cars in my lifetime. I have a lot of experience at this. And I don't believe in getting ripped off. And I've been doing my research. And the longer they dragged this out because I keep walking out on them the more research I do and the better educated I become on it. But it's still down to black-and-white - yes or no. I gave them MY bottom line out the door, Price with 0% financing for 60 months. Which means we will not be adding on for anything THEY want. They never could give me a yes or no answer. That's all they needed to do. This is down to black-and-white for me. I've done my research. I figured out my price. I know the value of my trade-in per Carvana I know they have 0 % financing for qualified buyers. My credit rating is excellent. I also know that they get credit just for a damn sale and it helps with their monthly allocation. Yet still they want to dick me around. I agreed to go to their dealership again at 3 PM today. I texted them with the fact that I was there, then that I went to the restroom, where I was sitting, where I moved to (more comfortable seats) and then finally after 30 minutes.....I basically said OK, I'm leaving. I will go to another dealership. 20 minutes after that (40 minutes after my appt) somebody called me. Well I had told myself salesperson a week ago when I first met him, my phone stays on silent. I don't take phone calls unless I want the phone call - in their case I absolutely don't want the phone call because I don't wanna discuss anything. This is very black-and-white, yes or no, that's it. The good news is somehow my 2024 pearl white hybrid Corolla has quite a bit of equity in it. I guess everybody wants a damn hybrid with the current high gas prices. So it puts me in a great position plus they're offering me 0% interest. That's a Toyota thing not exclusive to the dealership so I let them know I'll be going to another dealership NEXT! read more

Watch out for this guy, sketchy business practices: On Wednesday, May 6, 2026, Sales Manager Donald Westphal told me that the finance company is requesting $13,000 down, and I will not be able to get financing from anywhere else because he's been doing this for a long time, and he knows all the finance companies. Gatekeeping, and his attempt to bar me from progressing in life is unprofessional. Donald lacks credibility, requires coaching and development, and should be removed from his position effective immediately. In this economy, what finance company is asking for $13,000 down? He also told me that I was approved for $20,000, and he will keep looking for me. The cargo vans I was looking for on their lot, which were there for a long time, were priced at somewhere around $30,000. I have yet to hear back from Donald as of today, Monday, 11, 2026. I feel discriminated against. read more

Hostage situation. Takes 45 mins and 4 representatives to see one car. I feel like they are selling timeshares

Put 10k down on a 19k car and my loan started at 20k. They even snuck a warranty in there I was unaware of. Terrible service and only care about the sale. Salesmen stand at the front and walk up to u as soon as u get out of the car. If you tell them anything besides sales, they just walk away. read more

Make sure you grab some popcorn while you're here, because you're gonna be sitting for a while. Overall my experience was positive and I enjoyed working with Tristan and Hatim. Tristan was energetic, friendly and happy to go grab any car I wanted to test drive. Hatim was professional and was able to get my deal down to where I wanted to be. Because I had already been looking around, I came in with the VIN numbers of three cars I wanted to test drive. I highly recommend if you're coming here to be very specific and already have your purchasing decision narrowed down. If you're just wanting to sit in cars and are in the early stages of buying, I recommend going somewhere a little less pressure, maybe not a specific brand dealership. If you're ready to sign on the dotted line, this is where you should go! I got exactly what I wanted as my car, and the price point I wanted after some negotiation. I love my car, and hope to love it for many years to come. read more

Arlington Toyota - Car Dealers Near Me - Jacksonville, Florida

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Absolutely disappointed with Arlington Toyota. My daughter found a 2015 Toyota Prius with 115,000 miles on it advertised online for $9,881 and was really excited about it. We even double-checked the listing before she drove 30 miles to go see it. When she got there, the salesperson explained to her that the actual price was $13,900--over $4,000 more than what was advertised! It's classic bait-and-switch, and it's not just frustrating--it's dishonest. If a dealership can't be transparent about something as basic as price, how can anyone trust them with anything else? Shame on Arlington Toyota for using these deceptive tactics. If you're considering going there, save yourself the drive and demand everything in writing first--because the price you see online is NOT the price you'll get in person. read more

Arlington Toyota - Car Dealers Near Me - Jacksonville, Florida

Don't buy any kind of extended warranty from them they don't mean shit but a couple of free oil changes entire rotations. Abdul is the worst because he'll talk you in circles to make you think you're getting something worth your money but you're not and then he's gonna make you think like you guys are friends during the whole transaction but he's not your friend so don't let that get to your head. I was sold a forerunner from here that clearly was missed some major issues during the inspection and now the additional warranty that I had purchased doesn't stand up. read more

Caring staff (shoutout to Laura and Derrin!), service appointments available on short notice, and quality offerings make this Toyota great! Definitely check out their website for deals as well. I really appreciated the care they put into diagnosing my car as well as putting in a claim for the extended warranty. I will be back! read more

Today I got my vehicle serviced at Arlington Toyota. I am HUGE on Toyota when it comes to vehicles. I have bought my last 4 vehicles from Arlington Toyota and 3 of those being new. I am extremely disappointed in the customer service that I received today. I hate to say this, but I will no longer be getting my vehicles serviced from Arlington Toyota. It was raining out side when I went to go pick up my vehicle. It was dead slow and there was hardly anyone there. The service advisor gave me the keys to my truck and told me it was outside in the parking lot. Everytime I have gotten my vehicles serviced, the service advisor has brought my vehicle up to the drive in/covered area. I as the customer should not have to go find my vehicle in the pouring rain. In addition, I shouldn't have trash in my vehicle or have to undo my passenger seat belt that in fastened to my driver side belt plug. This is not the experience I was looking for when I came in today. The quality of service was subpar at best. I will not be buying ANY vehicles from Arlington Toyota in the future. I will now be going to Coggin Toyota for all of my services for my vehicles. read more

At first I have had no issues with Arlington service was great when we were there but I have had my truck for five months. It is a used 2022 Chevy Silverado. Yes it is used, but I should not have to already get a new transmission without them informing me that it could be an issue and or is an issue they should do a full work up on the vehicle before giving it to you and tell you every recall and or issue that could happen to this vehicle yes it is not a Toyota vehicle, but with them having it on their lot, they should do the research. Yes, I can too, but to give the customer the best value and the best luck this should be addressed read more

We had a good sales guy, Salman, very nice, and accomodating, however, when we took this car for a test drive I had pointed that there was stains and food and crumbs out, he said they would personally deep clean and make sure it looked amazing. Since I wasn't the one driving the car back, I didn't notice that they had not cleaned a single thing, and when i got in the car the next day all I saw is filth, everything i pointed out was still there. None of the blame is on our sales man, but we waited an hour for the car to be cleaned, all they did was wash the outside of the car and add paper matts. read more

Arlington Toyota - Hair - Car Dealers Near Me - Jacksonville, Florida

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They will lie to your face, and charge thousands extra with a smile. Any young person, or military member, beware. I bought a used 2020 toyota Corolla from here. Around 100k miles. One small caveat, there was a previous accident. They initially tried to charge 20,000 dollars with all 'fees' included, I "haggled" down to 13k. I was told since the price was so low, they wrote a gauruntee that they sold the car as is and wouldnt touch it. Sticker price was also somehow 15k. I was ignorant to their schemes, and I thought this was a good deal. When buying a car, please, utilize Kelly Blue Book. The KBB for a used 2020 Toyota Corolla not in a previous accident is 13-14 thousand dollars. I was overcharged an obscene amount for a damaged used car. Further, when driving home, my front bumper flew off. I called them about it, they said they sold it as is and that they wouldnt do a thing about it. Do not shop here. Please, learn from my mistake. Also, it seems that they have a lot of "blank" 5 star reviews? Or very short sentenced 5 star reviews. Im no conspiracy theorist, but something smells here. read more

Bought my car here in 2022. Love the car and really having had any issues with it since I bought it. And I did buy a used car from them. In the CARFAX it stated that this dealership replaced my battery before putting it up for sale. On the battery it says 84 months warranty on the battery. It's a Toyota battery too. Call the dealership and they state since I didn't own the car when the dealership put the battery in the warranty is theirs and not mine. And they wouldn't warranty the battery for me. Was very rude and when you ask to speak to a manager they hang up twice on you. I will never buy a car from them again. Buyers beware thieves read more

Arlington Toyota - Battery that clearly states it has a warrant on it for 84 month and the battery is only 2 years old. - Car Dealers Near Me - Jacksonville, Florida

Horrible service, went in to purchase a new car. they offered almost 5000 less for my toyota trade in than two other dealers and informed me that they had almost a 2000 fee for getting the car ready to sell. I dont recommend anyone going to the dealership. Go to Coggin Toyota on Phillips, better service and they dont try to rip you off. read more

Saif, Asmir & Ali were great. There was some confusion on our policies but we see the purpose and have decided to maintain the extended plan! What I like most about this dealership is that they operate like a family and are very responsive & patient! read more

This is the worst Toyota dealership I've had to experience, and I've been a patron at over 10 different locations throughout the past few years. This location hires lazy and incompetent employees who are awful at communication and doing their job tasks. The employees are often gossiping about other customers, flirting with one another although I'm sure they have relationships at home, or just too unprofessional. Save your money and your time because they will keep you waiting for hours! Horrible customer service. read more

Had a great experience with Alan Leavitt. He did everything he could to make our purchase efficient and straightforward

I came in ready to buy a 2022 Tesla Model Y Long Range at their advertised price of $24,881. I agreed to pay their $894 dealership fee and the required tax and tag/title fees (which were already high). That should have been a simple deal--but instead, they tried to force me into paying over $1,900 for a "protection package" that included LoJack, key protection, tint protection, and towing. None of these apply to a Tesla: there are no keys, there was no tint, and you can't install LoJack. When I pushed back, they acted like heroes because they "reduced" the price of their scam add-on by a few hundred dollars--but it was still unnecessary and not optional. They also offered me only $4,500 for my trade-in, even though I had a written, in-person CarMax offer for $7,500. I ended up selling the car to CarMax separately, which I was fine with--but doing so meant I lost out on around $500 in tax savings. Not a huge amount, but still worth mentioning--especially when the only reason was because of this dealership's refusal to honor a fair deal. To make matters worse, they also refused to honor the $4,000 EV discount that most reputable dealerships provide. No surprise they have 30+ Teslas sitting on their lot they can't sell. And here's the worst part: the Tesla we drove and really liked that night had a major accident on its Carfax report--airbags deployed, and it was listed as non-drivable and towed from the scene. That's a huge red flag on Carfax, and the salesperson never disclosed it until after we were already sold on the car. That's not just dishonest--it's unethical. The first visit was awful--they kept us there all night with a pushy salesman who basically told us how the deal was going to go, rather than listening to us. The next day, we asked to work with a different salesperson, which was awkward--but the second guy was personable and much easier to work with, and we appreciated that. Unfortunately, he was completely steamrolled by the sales manager, who wouldn't remove the scam package or make the deal right. The problem here lies entirely with the dealership's management and policies. In the end, we just wanted to buy a car and leave. Instead, between Friday afternoon and Saturday, we spent over 6 hours at this dealership--and still walked away without a car due to their games, hidden fees, and lack of transparency. The cars on the lot weren't great either. Many had visible dents, scratches, or cosmetic damage, and the interiors looked like someone ran a shop-vac and wiped things down with Windex. Definitely not what you'd expect from a Toyota dealership. Public warning: Don't let this dealership take $1,900 out of your pocket for something that isn't installed or even needed. Always ask for the Carfax report before you test drive or fall in love with a car--they clearly won't disclose major accidents. And remember: a car is a depreciating asset. Don't get emotionally baited into overpaying for something that could be outdated in 2-3 years. Protect your time, your money, and your peace of mind--go somewhere else. read more

WARNING! ELDER ABUSE. PREDATORY LOANS. VETERAN ABUSE. DO NOT USE. Elder Abuse: proactive way overselling, dishonest practices, overcharging, pitiful customer service. Predatory Loans: At 81 years old, in alone, they over-sold this Veteran the max, then made it even way worse by giving him a long-term predatory loan. Veteran Abuse: no discount as posted, all the before stuff. NO HELP TRYING TO GET THEM TO HELP/FIX. My Dad is 83 years old, 81 when he engaged with them, they raked him over the coals, then predatory loans, unbeknownst to him, and it wasn't a one-off, so beware. read more

We went to look at trucks, all was good some open some locked but we saw a few that would fit our needs then a sale lady came out and our day went downhill from there. Very pushy didn't listen to us or our comments. Then ask if we would like to see inside one of the locked trucks. When we said. yes, she stated she would need a copy of our driver license to unlock the truck! WTF? A copy of. your license to look at the inside (mind you not drive it)? Said it was a security issue which caused me to leave immediately. When they lie (and we asked several others as we were walking to our car and all agreed it was policy) that early what else do they or are they willing to lie about. Go anywhere but Arlington Toyota. read more

Service department. Took my Tundra into Arlington Toyota for the 25k service. I was in and out in just an hour. Very efficient and I recommend this service department. read more

I recently visited and thought the service was horrible. I knew I would be getting a new car soon, but I did not have a specific timeline but within the next 2 to 3 months. I have heard about the RAV4 and wanted to see the car in person and test drive. When talking to the salesman and acknowledging that I just gotten another new job, he immediately stated I would need a cosigner. (I infact do not need one). I didn't really give a budget because I was willing to pay for the car that I wanted since I knew this car would last me a long time. The minute I explained that and said I would be buying within the next two months the guy immediately stop trying. He wouldn't get the keys to unlock any of the cars I was interested in and would only show me cars that were already unlocked. He also stated that I couldn't test drive a car since I wasn't going to buy immediately. I'm all about building rapport and if I really liked your service, I would come back and buy a car. I have always driven us to sedan and haven't had the opportunity to see what a SUV felt like. How do I know I want to buy a car that I can't test drive???? Honestly, if you're not willing to buy a car right then and they do not go here . If you're just looking, go look somewhere else. These people only wanna make some money. They don't actually want to build relationship relationships with people. read more

I had my car towed there to get it traded in which the deals that they said they had was not working for me so I went to another place and found a car that they was trying to give me a 2024 for the same price as a 2025. Then when I called them back to try to get my keys so I can get my car towed back home somehow they lost my keys and they can't find my keys and I've been calling them about my keys. No manager call me back nobody tried to call me back. Nobody tried to find my keys. They're trying to leave it all up to me. Poor customer service when you talking to someone and telling them what's going on they hang up on you. They say they putting you on hold, but they hang up the phone. and this been since October 11 that I went to this dealership and they still can't find my keys and no one still haven't called me back. read more

*IF I COULD LEAVE A 0-5 STARS I WOULD* So let me paint you a picture. I had some brake work done on my truck, not 300 miles after the maintenance was complete, CV axel, front rotor, brake calipers, and pads all seized up on me... MIND YOU I DRIVE like an old man (27 btw ) Im on the side of the road on a Saturday, I schedule an appointment Monday morning at 11am. I get to the dealership Saturday night on a tow truck and I get it dropped off. I go to the sales side since the maintenance side is closed. CUSTOMER SERVICE 0-10... I stand at the front desk for 10 minutes as all the employees are having their side bars, I scream " I WANNA BUY 3 brand new tundras" and the everyone comes to me and tries to get my attention. so I loose it. ohh you only wanna do your job when it benefits you. but when someone is looking for help it's like I'm invisible. nah screw you, so I go home. I come back Monday at 10AM ( a whole hour prior ) and tell the service tech that's responsible for my truck my situation and to call me when there's any news, BOOM, so it's now 3:30PM, SAME DAY. I THE CUSTOMER has to reach out and call the texh responsible for an update... where the F-word ( sorry for cussing ) is the customer service... he said " yeah we are just now pulling your truck in, it's been a crazy day. " ohh I lost it. I STRONGLY, and I mean strongly recommend that YOU, yes you ( if you've stayed with this review this long ) to STAY AWAY from this place. DO NOT DO ANYTHING with this dealership except think of this review and say, " damn this place sucks " and keep it pressin. I have NO SHAME in writing this review. I'm 27, active military, male, and have NEVER imagined this is how you treat people. and I've been treated pretty rough being in the service. STAY AWAY, and God Bless. 12/15/25 read more

If you want the day off from work....bring it on a Monday, but if you have kids...just don't. Got here at 11:15 am for an 11:00 am appointment and it took until 3:30 pm for it to be brought into the shop. I'm simply waiting for them to push through the 30 thousand other vehicles before they even get to mine. For a service that would typically take no more than 15-20 minutes for a simple multi-point inspection with an experienced technician, it has taken quite some time; I'm sure there's more of just waiting for my vehicle to get to the front of the line. read more

There must be a reason the google reviews are a 4.7 and yelp is a 2.5... almost like they scrub bad reviews on google .... Sat in there for three hours everyone saying and promising that they can help out and get us close to what we want. How about next time when I customer has a MAX price of 600$ a month they want to pay don't come out with 853$ and 9.4% rate. They promised over and over to get us around there and multiple members saying they are working so hard to get it. They didn't even try your a salesman you should've know immediately and said no you need a cheaper car. This place is ridiculous. Next time be civilized human beings and say you can't get to that like the Subaru dealership down the street. Now we know we have to pay off the car more before trade in. Difference is the Subaru dealership let us know in 20 mins vs waisting our time for three hours at a Toyota dealership. We will not be buying a Toyota and absolutely not from this place. DO NOT GET SCAMMED BY THESE PEOPLE. They will not help you with anything. read more

PLEASE READ THIS!!!! I went to buy a car here after several rounds of negotiations, as all the initial offers were terrible. The final offer seemed acceptable to me, so I agreed. However, they kept me waiting for about three hours *after* we had already reached a deal. By the time they finally took me to the finance manager, it was nearly 9:00 PM and the dealership was about to close. They handed me a contract to sign; I had left my children alone with a babysitter who was in a rush to leave, so I assumed I was simply signing the paperwork for the terms we had agreed upon earlier. My mistake was failing to scrutinize the document and placing my trust in these people--individuals whose sole aim is to make a living by SCAMMING their customers. They slipped in an extra charge--or, in reality, *three* extra charges totaling over $6,000. One specific charge, exceeding $1,000, claimed they had to transport the car from another dealership--even though the vehicle had been parked right in front of us the entire time I was there! The remaining charges were simply inflated fees designed to line their pockets and defraud me--the customer--out of my $3,000 down payment. That money vanished into the massive debt they saddled me with. I walked in with an excellent credit history, which secured me a low annual interest rate and low monthly payments--but that certainly wasn't thanks to *their* help. All *they* did was bury me under more than $6,000 in inflated charges. They are white-collar scammers--quite literally. read more

Gerry and Janiel made our purchase of a new RAV4 so easy. They made sure that we were looking at a vehicle that had all the options we wanted. Thank you both again for all of your help!! read more

Always remember, Arlington Toyota is not in the business of selling cars or servicing cars, they are in the business of SCAMMING YOU!! These "people" will charge you 3x the advertised price for services and act like you are ruining their entire year just for politely asking for the advertised price (which they will NOT give you). But what can you do? They have your car hostage and the only resolution for me after weeks of calling was to go through my bank to lower the charge to the advertised price. Absolutely no clue how they are so highly reviewed. If you need a Toyota dealership go to Coggin, but if you can avoid a dealership altogether you will save yourself hundreds of dollars and hours of headaches. Never going to this circus ever again! read more

Please do not purchase a vehicle at this dealership. I've purchased many vehicles at various dealerships across the U.S. and this by far is the worst dealership I've ever dealt with. They don't take accountability for anything, nor do they answer or return phone calls. read more

Toyota recalls my 2017 Tacomas third break light for leaking water into the cabin but won't recall a pressure vent that's also leaking water into the cabin. they've had my truck since Aug 9th - still no eta on the parts to fix the issue because they're back ordered (shocking so many people are in the same position as myself!!) have been a loyal customer, have done all service at the dealership but after the support I received or lack-there-of, it's hard for me to look at Toyota the same. I'm still sitting here Sept 30th with no vehicle when my truck was dropped off Aug 9th. no rental/loaner, no eta on parts, no response to emails made read more

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