Ricardo was out to do routine A/C service. Upon leaving, he noticed a couple people hanging out around my house as he departed. Knowing I was home alone, he called me and said he was turning around. I checked outside while on the phone with him, and no one was there, so I told him no need to turn around and come back. But thanked him for his show of concern. This is an example of the above and beyond service I have received over the years from Arms Air Conditioning & Heating. Than Ricardo for your personal attention and concern. Vicki R read more

They sabotaged my air-conditioner so it would not work. I called them a second time and was told I needed a new motor or a new system. Another company came out and got it going. I would rate them a negative 100. read more

Robert came unprepared today- He wasn't supposed to come early than our appointment time but my fault I agreed- he left a mess in my closet going through the attic!! He should at least warned me that there's a mess & didn't have time to clean up!!! He had no report for me after the service! Giving an excuse that he ran out of paper!!! No receipt- no proof of service!! Just took my check! I would request Kyle or Alex N. next time- read more

Went to a home and garden show in Visalia in February and Home Depot was having a promotion for an HVAC inspection. It was a great deal so I signed up to get our heating and air conditioning inspected to make sure everything was working properly. Someone called me to schedule an appointment in March, he was really kind initially they were only going to check on our heater but I asked about their a/c service since summer was around the corner and for small additional fee they scheduled me for both service. They give you a courtesy call when the tech is about 30-1hour away. They also send a text with the name, a photo and alittle background about the tech they were sending. Alex was our tech he came on time, he was professional, knowledgeable and he respected our property and was kind enough to put on shoe covers when he entered our house. With the initial inspection everything went well he had no recommendations to get anything fixed. A week later the weather was still cold so we've been using our heater. I wasn't home but my husband said the heater was on but he smelled smoke like something was burning and it wasn't getting warm like it should be. He went to the attic and noticed there was an error message. We called back and told them the situation and they were able to schedule a same day appointment to assess the situation. Alex came back and did some tests and figured out the problem and took his time to explain the problem and the costs to the parts he had to order. About 5 days later he came back to fix the problem. Initially there were 2 parts that needed to be replaced and one of them would have cost us $800 but thankfully he said we were under warranty and our totally was significantly less than what he originally quoted me. Fast forward to now (June) everything has been working great! We always like to keep our home in the 68-72 in the summer and 70-72 in the winter. And since he replaced the parts our heating/ a/c has become more responsive and we noticed our PG&E bill has also been low and even in the negatives. We are so happy with the service, would recommend and would call them back if we had any other issues. read more

Went through home depot for AC services and they sent ARMS to resolve my AC replacement. We scheduled 1 hour inspection and got a quote on the spot and was able to work on a contract and setup an appointment. The current lead time was 2 weeks out but I had decided 3 weeks out for a specific date that worked best with my scheduled. The 3 man team arrived on time, and worked hard all day to get my AC replaced. They even crawled underneath my house to set up the exit pipe for the condenser water. Now my AC unit's up and I'm ready for the summer. Thanks to Jesse the main technician and his 2 co-worker for doing a fantastic job, Alex the man who setup the contract and final inspection, and even Stevie who was professional when setting up this entire process and for the curtesy reminder calls. I would definitely recommend others to go through ARMS for their AC replacement needs. read more

Arms put in a new air conditioning unit for us last year. And it works great. Keeps the house cool now. We only had a swap cooler. Now we have the new air conditioner and couldn't be more happier. Thank- you Ams Air Conditioning for our new unit!!! From your Customers Tom & Cecilia Bass. read more

I called these people to come check out my A/C unit, since they have been to my house before and fixed it. This time, they stole my $79 and my time. Because they said they couldn't do anything for me. And they STILL charged me. This place sucks. I recommend calling someone else. The technician Sal was a good guy though. I cannot say the same about arms. You guys suck. read more

had to call because air wasnt working they came out charged 225 and said it was fixed a week later same thing so they sent out again said this and that and still did not work took it apart like we asked them to and this is what we saw dirty they only come out and change air filters only no maintence no cleaning the unit it has a 10 yr warranty its only6 yrs old shame i been charged and didnt fix it my son did teach us alot before his passing as he was heat and air this is one place the techs refuse to open and clean shame on them i want my money back since it still wasnt working until we cleaned it now it works cool and not iceing up read more

ARMS Air Conditioning And Heating - Heating & Air Conditioning/HVAC Near Me - Atwater, California

Our A/C system in Merced was due for a checkup and was making a slight searing metal noise, so we called ARMS because we got a card in the mail for a reduced price diagnostic. *The First Diagnostic - Cleaning* A guy came over and he cleaned out the blower drum and A/C unit pretty well, but when I asked him about the sound he said he couldn't hear it and to give them a call if it comes back and they would waive the diagnostic fee. The diagnostic and cleaning was a clean $300+. I thought it would fix the issue since he took apart the blower motor from the drum and didn't seem to find anything. *The Second Diagnostic - Missed Diagnosis & Broken Promise* Days, maybe a week, later, the sound came back even worse. We could barely sleep at night because it seemed like metal was scratching against each other and breaking. I scheduled an appointment for the following Monday and they agreed to waive the diagnostic fee. Shortly after we scheduled that, the sound got so bad and the blower would stop after turning on the A/C for 5 minutes. It was a Friday, so I told ARMS that they need to come ASAP to fix this as a heatwave was coming. They responded by telling me that NO MATTER WHAT, it would cost another $100 for an emergency visit over the weekend. They eventually reduced that to $79. What could I do? They held me by the balls at this point. I felt exploited. A new tech came Sunday, looked at the drum for 5 min, and saw that the bearings in the motor were screwed up and we need a new motor. I asked him why the previous tech didn't see that, and he said he didn't know because he wasn't there, and maybe the other guy missed it. The total cost of doing everything was $500, including the $79 diagnostic, cost of motor, and installation, but I would need to wait on the motor, which they didn't have. He said they would order it on Monday, and install it as soon as they get it, which should just be in a few days. What else could I do? I said order the thing and get it done ASAP. At this point, I'm super pissed off! But wait... *Forgotten Customer - Week of Sweltering Conditions & Installation* Monday came, then Tuesday, Wednesday, Thursday, and no call or update. My family is sweltering in 90- to 100-degree heat the entire week, trying to stay cool with 5 separate fans and ice. I needed to call on Friday, and the person on the other end sounded surprised and said oh, it's not in yet, but they expect to get it soon. I suspected they forgot about ordering it and now were scrambling, yet, I tried to be charitable and believe them. I get a call Monday saying the motor is in, and I take off work (I work an hour away) on Tuesday morning to get it fixed. The tech comes and HAS THE WRONG MOTOR. To his credit, he said he was going to go to their parts vendor and be back in 30 min with the right motor, which he did. I asked him what happened, and he said the parts vendor gave ARMS the wrong motor and aren't really organized, so he went straight to their inventory and found it. I asked him whether it's possible the motor was there the whole time, including last week, and he said it's very possible. What???? He installed the new motor, and everything was fixed. *Recap of a Bad ARMS Experience* Instead of a quick fix that should have cost a max of $500, I spent $800+ for a screwup/misdiagnosis on ARMS' end, almost two weeks of rough sleep and scorching heat, and at least 2 hours of my time wasted. Throughout the whole ordeal, I kept pushing them to admit their mistake by not charging me another diagnostic and managing expectations. I was firm but polite and charitable in trying to understand their situation. However, there was horrible management of expectations and they said there is NOTHING they can do because that's just the way it's done--absolutely no care for the situation and admission of screwing up. In the end, yes, it was eventually fixed. I was considering a 2 or 3 star for that. But as I wrote this review, it was clear that there was absolutely no regard for their customer's situation and how errors on their tech's end contributed to potentially dangerous situations for my family. If you value being treated fairly and not exploited, I recommend staying away from ARMS. read more

While at THE HOMEDEPOT we were greeted by an individual from ONE HOUR AIR-CONDITIONING & HEATING who asked if we'd like to have our ac unit service, as they were running a special for $80.00. It had been on our summer list of things to do and we booked the appointment; the appointment setter, the scheduler, and the technician were polite this is not about politeness. It is an example of deception to entice an outcome to benefit their company for financial gain. When signing up for the service, the service date was many weeks out. I asked if, it could be sooner. The response, "older units get priority" received a call to move the date closer. It wouldn't work out, so asked for another date sooner. Reassured by the phone contact they would try, "as older units get Priority." What should have been a simple servicing and cleaning of the HVAC unit turned into a fabrication of tales of a HVAC unit that couldn't possibly cool an entire house because of having no refrigerant in the unit.... We thought we were paying for servicing of our HVAC unit to be done, not a Membership drive, or a sales call for a new unit. Instead of servicing our unit that is up in years. It was taken upon the tech to find a multitude of things wrong with it. $1300.00 worth; this Included their $200 membership fee, so We can get "discounted" parts for repair. A repair that I was told directly, "it wasn't possible, because Parts were unavailable:" because the unit is "too old." But their membership includes FREE SERVICING OF OUR HVAC not just in the defined red areas, but in the black areas of a well thought out invoice, twice a year. Additionally, part of most services by HVAC companies is the cleaning of the blower wheel. They charge an extra $277.00 On their service call. This company knew, it was an older unit: they should be prepared for having parts on hand, Vacuum equipment or refrigerant, not assume they can spin a tale of An HVAC unit that continually blows the house cool and maintains an inside temperature around 78 to 82° as "not working" and states it's "unknown how it's is working." Assuming the homeowner will want a new one. The Tech wanted us to meet with their sales person immediately and I repeated the question what can you do now. "nothing," "it's too old" too many times this has been said by 3 different employees of this company, two of whom have never seen the unit or know its history. There is a hidden agenda, they aren't interested in doing good business, but monkey business. Offering service, then advising contractual membership to obtain the service WE thought, as most common folks would think we were getting in the first place!!! This company only look to put a new HVAC in, to increase sales, and give commissions to the multitude of Individuals besides the Tech to enrich themselves for bringing in the bigger job. The Tech's ridiculous invoice showed the extremely high repair bill. We had our HVAC looked and maintenance in April 2017, March 2018, and In August 22, 2018 by this company! How is it, that five short months this Technician states it's not working! There is a problem from a picture shown, but that's not effecting the blower's cooling or the motor pushing the refrigerant to keep the heat out and the cool in. I asked what's the MINIMUM that could be done". The tech's response was, "nothing" as they didn't have parts or refrigerant to fill my lack of refrigerant, (as he stated earlier)so my unit could be colder. He showed me pictures of a dirty blower wheel and I asked, "why it wasn't cleaned as part of most services had in the past cleaned this." When he stated, "that it is not part of the service" I'm paying for this service call to service my AC unit yet nothing is brought in, to do the actual servicing!!! I've been duped out of $80 bucks for a guy to hook up some gauges, use my water nozzle and water hose to do the barest of service. Give me a HUGE repair bill with a potential discount, if I pay $200.00 to be a yearly member; then with that membership they would give me the Actual servicing I paid for by their so called special. This company's policy is to hook you in, and do half of a service job to rake up charges, then state "that they can't find parts" (without actually looking for them) and charge extra for doing the actual service job correctly in the first place. If, I had their membership it's FREE, but, it's an additional $277.00 plus the $80 adding up to nearly $400.00 to Service our HVAC correctly. The Tech did a great job to Give scare tactics with tales of a doomed HVAC UNIT ON DEATHS BED!! The Misinformation is bad business and I won't continue doing business with them. My advice Run away from this type of business practices, and find a Union trained HVAC Service and repair Business. read more

Great service on a hot day for the a/c unit that went down . Explained the symptoms and Kyle knew what component failed. Back up and running in less than 30 minutes . I highly recommend ARMS for a/c and heating repairs . Very professional read more

SUPERIOR customer service. Been dealing with them for well over 25 years and NEVER late, no attitudes, no one trying to rip you off. Customer service is their number one priority, and it shows. We have a warranty, and a service plan where they come and check our HVAC every year, and they ate true professionals. read more

So I had a diagnosis done today on my ac unit. I was caught by suprise of the results. Ecm module and Ecm motor were not working. The tech was quick to write up an estimate but I was shocked at the fact that he didn't go the extra step to help in finding out about my warranty on my unit. Total for all... $2000. Guess what, I got a second opinion and this tech made the call the manufacturer and got my parts for free. Out of pocket expense $325. I will give it to them for being on time and professional but trying to go after my wallet was very upsetting to me. Finally, wondering why so many wires were left disconnected. read more

My AC was acting up and I gave them a call. After they get my information, they said a technician will call me in 60 minutes to come fix my AC and yet no one call. I tried call them back and they said the same thing. And yet no one did. read more

AC went out, needed fast service on a Saturday. They answered and had a tech to my door in 4 hrs. Doug F. Was the service tech. Quickly identified our problem and had us fixed up in just an hour! We had other company out last month, we had loose and burnt wiring which obviously had been there some time, was very irritating to have such bad prior service. Doug fixed us up! Fast, friendly, professional! Most importantly fair price - actually surprised - under $250 on a Saturday! read more

If I could give them zero stars I would. I purchased a new system a few years ago. When we talked to the sales rep I inquired if anything else needs to be replaced and was told everything is in good shape. The 1st time they came out for the maintenance they told me the duct work needed to be upgraded. Every time they came out something always needed to be replaced or fixed. I got tired of them always saying something needs to be fixed/upgraded. I called another vendor and they replaced all my duct work for a fraction of the cost. Of course when I decided to cancel my maintenance contract they said the warranty would be void if I canceled. read more

I am giving a two star, because they are very very expensive than others in the market. I wanted to add split unit in my hall 600sqft, and scheduled at least three different companies. One hour guy showed up, and provided the quote (he has a catalog), almost three times than other companies. He showed me the catalog, in which, the minimum prize for one unit was 12000$ (seriously). He said it comes with 10 years warranty something, all parts labor bla bla..I asked him politely I am not looking to spent that much, and others giving me cheaper option, so I will go with other company. Technician said OK, and walked out of the door, and added, please call us when you have any issues, probably sarcastic, but could be polite, didn't really understand. I got the job done in less than 2800$! If you are doing a business, you need to have options for 500sqft, 1000sqft, 2000sqft, everything. People are not fool to spent money without any research. read more

Doug F. arrived on time and was very knowledgeable in the service he provided. Explained everything that wasn't done, needed to be done, and what was going to be done. He presented himself very well and even returned later in the evening to reprogram out thermostat and even changed the batteries in it. Our air conditioners have since completely stopped leaking and keeps out home cooler than its been since we moved in. If, which I doubt, but if for whatever reason we need service again or know anyone that does we will surely recommend this company and request Doug every time. THANKS DOUG!!!!! read more

Mr Xiong came over to give me estimates on new A/C split system unit. I am in process getting 3-4 estimates for system. As of now the most knowledgeable person I have met. Ans all my question plus info didn't know. Very informative person. Just have to see what happen. Btw Very polite An put on foot cover, others did not. Mean a lot. read more

I did not get anything figured out. I still to this day cannot get a answer from anyone.. all I want is a copy of the contract that was signed when I had the a/c installed. Idk why I can't get it. read more

Keep in mind my INITIAL rating would be ONE star...My air conditioning unit was working perfectly UNTIL this company came for a routine "check up" and service (suggested by our home builders). I was given the information for the company through Home Depot. The tech (Julio I BELIEVE) that came out seemed very nervous, uncomfortable, and NEW. We are all new at something at one point or another, but this took it to a new level. He dented the interior front door frame, dented/scratched an interior wall, and TORE up my dyson vacuum's retracting hose tip cleaning up the insulation. Don't they carry heavy duty vacuums on the trucks for these issues?? After leaving, he assured me that all was well with my unit (since nothing was wrong with it in first place anyway), but after he left, the temperature continued to climb (on a day when it is 105 in Fresno). I tried every "reset" option on the unit's thermostat and no luck. We have a Nexia system with connection to wireless devices, and now it won't connect to any of our household tablets or phones. My biggest frustration is that the unit was perfect before our tech came out. I called back and requested that a new technician come out to the house and they had someone out within an hour. On the phone, I mentioned the door frame, wall, and vacuum, but he completely disregarded these as issues. The new tech that came out was Luis and he was AMAZING. Turns out, the first guy didn't turn the breaker back on after completing the service. He was also very apologetic and offered to have all the issues fixed with the minor damages to the house. Ultimately, all issued were resolved, but I don't think I'd use them again. read more

I will never use these guys again. They gave me a price and then added another $1800 to replace some ducting. I showed them a Home Depot add that listed the ducting for $300. $1500 labor - nice. Then they mailed me some forms and told me to contact the county inspector which shocked me and the inspector. This was their responsibility. They said they would be back for a yearly service. That didn't happen either. read more

My mother was quoted $4000-$6000 to repair or install a new unit. They stated they did not feel comfortable repairing the the 7 year old $5000 unit and recommend only putting in a new unit. A simple replacement of a fan blade for $300 was all that was needed and the unit runs perfectly. Watch out for this company. read more

Great experience from sales calls to installation. Professional, friendly, and efficient service. 5 stars to Kyle P, Shelly Jr, Chris S, and Jeff H. Can't wait for the weather to turn hot or cold so that we can try out our new units. read more

Wonderful Service Chris was a pleasure to work with. Very professional. They did great work and really showed cared in the work they did. Would recommend and use again. read more

The Customer Sercie Associate is so helpful and friendly. The technician was on time, Doug Fore'. He is knowledgeable and respectful. Very satisfied with the service. Keep up the good work read more

Nothing bad to comment on their service bcuz they were being professional. I really didn't get the chance to compare them with other companies so idk whether they are cheaper than others. But from the two experiences I dealt with them were fine. Mark the tech was nice to explain the issues on the HVAC. read more

Dealt with them via Home Depot when I requested a quote for a new HVAC split (replacing roof HVAC with a new AC condenser & separate furnace at ground level). Nice guy named Cameron came out and spent about 2 hours here going over all my options. At the end he wrote me up a proposal on a piece of looseleaf paper. I asked him when the company would provide me with a formal quote or any sort of paperwork. He said: "No one's ever asked for one before. That'd be a first, but I'll see what I can do." Called the company and they essentially said the same thing; they don't normally provide quotes or any sort of proposals in writing. I said: "Let me get this straight; you expect me to give you $15k based on a piece of looseleaf paper?" The lady at the company said; "I'll see what I can do to get you a formal written quote." That was 3 months ago. Horrible company. read more

When I came to town to help my mom, we can all agree that I was untrusting...and a real jerk. OOOOPS! I was so wrong....and, by now, you know I'm sorry for the rough start. This company and all of the employees, I have been in contact with, have been 'over the top' excellent. I can't thank you enough for your understanding and for your thoughtful scheduling, kindness and patience with my mother and with me. Thank you for always keeping me informed. Excellent company through and through. read more

My mom's heater broke down. She got a quote from a "leading" company in the area. They gave her a quote that seemed exorbitant to me after doing a little research on my own. I called One-Hour Heating and explained the situation. The woman I spoke to was very understanding of my desire to get a second opinion. Doug came out and made my mom feel confident that he could get the job done--for less than the quote she'd previously been given. She did have to wait a couple days for the part to come in, which wasn't the company's fault. Those were a long couple days given the near freezing temps. But Doug came back on the day committed to. I was on the phone with my mom as we waited for heat to be restored. Ta-da! Heat. For a fraction of what the big name company was going to charge her. Thank you! read more

Let me start off by saying this review is for my best friend's house who wants to remain anonymous since they STILL have yet to finish her work which was started at the beginning of the year. My best friend (we'll call her Jill) and her spouse (we'll call him Steve) were approached through the HERO program at Home Depot one day. Their house had an evaporative cooler also known as a swamp cooler and gas powered wall heater. They were given the options of upgrading with financing. The program recommended this company and no others. They received the quote, agreed to (what they thought were all) terms, and signed contracts. Work began smoothing. They installed and removed the old units. Did the duct work. And everything seemed to be going fine. Then they started noticing when it came to finishing the company started putting them off. "Oh we'll be there next week" "oh inspector doesn't have time to come out" blah blah etc etc. they have now lived half of spring, the entire summer, and now going into fall with a 2x6 gapping hole in their wall because the city won't sign off on the gas line cap from the wall heater they removed. Now the company is saying the gas leak was existing (which may be true but they did not test it as it should have been prior to beginning work) and they shouldn't have to fix it. The HERO program is basically saying oh well. The company is saying it's not their problem. So now she has the first payment due date coming up and no gas for when she needs to turn the heat side of the AC unit on with no end in sight. Turns out this company is charging her DOUBLE what 3 other companies would have charged. Turns out she can't withhold payment to the company as they get paid directly from HERO. She can't withhold payment from HERO as it's connected to her property taxes (and will cause a lien). Turns out they didn't pull the permit until after she contacted the City to see why the inspector hadn't been out yet to sign off on the job. Here's the lesson people. Make sure you ALWAYS get at least 2 bids for work done. Make sure the company is reputable and has good reviews. And make sure you know ALL the terms prior to signing a contract. Note to company: if you didn't want to finish the job, then you shouldn't have started it. I'm 100% positive YOU know what house you did this to (unless you go around doing this to multiple customers). If you make this right, I'll update the review here and with BBB. Until then, I hope your rating goes down just enough for someone else to think twice before hiring you. read more

My heater broke a week ago. Under warranty with Arm. Just now they tell me two more weeks for the part to come in. ITS 33 DEGREES OUTSIDE!! Not a happy customer. Plus I had to call them to find this out. I need some heat. read more

Just had a new solar air conditioning and heating unit installed. Great professional service. Always on time, did what they said they were going to do, and more. Jeff and Shelly Jr. were a pleasure to work with. I highly recommend this company and the services they offer. 10 stars! read more

This company is a total joke! They are very expensive and their technicians are rude as hell! They wanted to charge us several thousand dollars to redo our vents but we were able to get Ace Air to do it for $800. We are no longer a customer because of this. Unfortunately our neighbor still uses them. Today one of their technicians parked illegally in front of our house blocking vehicles belonging to both me and my other neighbor. When my husband asked the guy to move his van, he replied that no he would move it when he was finished doing what he was doing next door. He was very rude! I called the company to complain and was assured they would call him and have him move it but he never did. I would NOT waste my time or money with this unprofessional company and their clan of rude ass technicians! I would leave negative stars but that's not an option sadly. read more

Luis E. came out to service our AC/Heater unit before winter this company is awesome. The best part about them is they call me to remind me of the maintenance service on my unit, one less thing I have to think about. Keep up the good Work. read more

AAA Plus Service from start to finish. Air stopped working(on a really hot day). Had Luis out the next day, had to order a circuit board, and was out the next day to put it in. We mentioned needing to replace it the old unit, so he scheduled Xiong to come out and give us a audit and then estimate.Ziong was great, efficient, explained everything in understandable detail.; So we ordered new AC/heat unit and scheduled appointment. Got follow up phone calls too. On day of appointment had Jeff H., Anthony and Matt. They were friendly, efficient, clean. Everything was explained in detail, they were never to busy to answer questions. Great job, great crew. read more

Ive been with Arms for over 15 years now. They've kept every promise and guarantee they originally gave me plus their techs, like Kyle P., are great. Kyle went above and beyond his service call for us today and did so about an half hour AHEAD of schedule. Thank you Kyle. Thank you Arms Air read more

This company is a complete rip off! We were desperate for an A/C unit in the middle of a heat wave. Outside temps were 100+. We called One Hour AC and they sent a rep out the next day and sold us a HVAC unit for $7500. We were desperate for an AC and no other company could send anyone out until the next day. We felt trapped and bought the unit from this company. It was a complete joke. They couldn't (wouldn't?) get the correct permits. After two days a relative of mine in the department at the city hall finally got the company to apply and get the permits. After the AC was installed I find out that they misrepresented the size and efficiency of this unit. We were charged for a much larger, more efficient HVAC system and the tax breaks they said we were eligible for was bullshit. Since our unit was smaller we weren't able to get the breaks. After installation it was damn near impossible to get anyone on the phone to give me some answers. STAY FAR AWAY FROM THIS DISHONEST COMPANY! Last month I received a postcard advertising a cheap check up for my AC. Stupidly I called, made the appointment and took a day off from work. Ten minutes before the appointment time the office called to cancel my appointment saying that "something came up and they couldn't make it". They tried to reschedule me in TWO weeks! Thank God it was cancelled because my neighbor told me that she had them come to her house for a maintenance check and they told her that she needed a new compressor. She got a second opinion from Modern Air and they told her it was only a blown fuse! She's had no problems since. I DO NOT recommend One Hour AC for anything and if you're smart you'll pay attention. Use them at your own risk. And the risk is great. By the way, we found out that the A/C unit that we bought was actually priced elsewhere for $5200! We got screwed but I learned a valuable lesson. Please don't make the same mistake we did. read more

This review is from a service call on 9-21-15 when my air conditioning was not working properly. Stevee P. got me an appointment on the same day; probably helped being Comfort Club member of One Hour Air Conditioning & Heating. Mark R. came over and corrected my problem quickly. Both were very friendly, professional and helpful in getting my a/c working again. read more

My wife and I have been without heat for over three weeks. We went onto home advisor and found One Hour Air Conditiong and Heating. We scheduled an appointment for an estimate for a new packaged system to be done on friday between 4 and 5 pm. At 4:35 the company calls and says that the technician is unforcenably late and will be here between 5 and 6 pm. I stated that our shcedule is being conflicted by this and that he must be here no later than 6 pm. The representative asked me to holdfor a moment, when she returned she stated that she could not be 100% sure that he would be here by 6 pm. This seems like a great start to what may have been a bad deal with this company. The slogan states "If were late you don't pay a dime", but they can't even make a simple estimate call. That must be making hand over fist in money to throw away an $8,000 deal. I WOULD NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE. read more