1. Victory Heating & Air Services

    1. Victory Heating & Air Services

    0

    Merced, CA

    Victory Heating & Air Services

    5.0 (13 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

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    2 years ago

    Very thorough job done. Very polite and respectful. Would definitely recommend. Responsive and stuck to appointment times and days.

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    Review Highlights - Victory Heating & Air Services

    Thank you David for taking care of us by providing excellent quality work in installing our new unit.

    Mentioned in 7 reviews

    Read more highlights

    Blaine Heating & Air Conditioning AC1

    Blaine Heating & Air Conditioning AC1

    (24 reviews)

    Amazing service and very professional. Travis explained every step to me and he fixed our problem…read more We're enjoying nice cool air thanks to this company and their awesome employee . Travis you're the man!

    I scheduled an appointment on Friday for a technician to arrive on Monday between 10:00 a.m. and…read more12:00 p.m. I received text confirmations on both Friday and Sunday confirming that same 10:00 a.m.-12:00 p.m. appointment window. Unfortunately, no technician arrived by noon. When I called after 12:00 p.m. to ask about the delay, the representative insisted my appointment was scheduled for 12:00-2:00 p.m., even after I explained that all of my confirmation messages clearly stated 10:00 a.m.-12:00 p.m. What was most disappointing wasn't just the scheduling issue--it was the complete lack of empathy or accountability. My mom had been hospitalized over the weekend, and we were already dealing with limited childcare and a stressful situation at home. There was no apology for the confusion or the inconvenience, only repeated insistence that the technician would arrive during the "scheduled" time slot. No technician came by 2pm so I called at 2:01pm about the STILL missing technician (while in distress at the hospital) and was told they would arrive in less than 5min. The technician finally arrived at 2:16PM!!! Mistakes and delays happen, but a sincere apology and a little understanding go a long way. Unfortunately, that level of customer service was missing from this experience.

    Honey's Air & Solar

    Honey's Air & Solar

    (279 reviews)

    If I could give Johnny more than five stars, I would. Before he arrived, we had three different…read moretechnicians from other businesses look at our system, and none of them could figure out the problem. Johnny was a complete game-changer. He was incredibly helpful, deeply knowledgeable, and took the time to explain everything to us from beginning to end. Instead of just throwing a temporary fix at the issue, he dug deep and was the only one who actually found the root cause. If you want the job done right the first time, ask for Johnny!

    Very Disappointed With the Service and How This Was Handled…read more I purchased a new A/C and furnace system from Honey's Air & Solar around 2022-2023, expecting that buying a new system would mean reliable equipment and good customer service. Unfortunately, that hasn't been my experience. About a year after the installation, in 2024, the system started leaking from a flare. Honey's came out, repaired the flare, and added Freon. Since then, I've had a friend who owns a local HVAC company replace my air filter every six months and check the system, so I have continued to maintain it. Around July of this year, I noticed water coming through the sheetrock around the furnace. I removed the filter and found that it was wet. I also noticed condensation on the copper lines, with water dripping onto the filter. The bottom of the filter housing had filled with water, causing damage to my drywall and the surrounding area. I called Honey's Air & Solar to explain what was happening, and instead of feeling like they were interested in helping me figure out why a relatively new system was leaking again, I was accused of neglecting the system and essentially told it was my fault. They eventually sent out a technician, Chris. He couldn't find an obvious leak at the time, but told me the system appeared to be leaking again and that he needed to add Freon and dye so they could hopefully locate the leak later. I was told the service call would be $89 plus the Freon, which came out to around $122. I was also told they would need to return to locate the leak. Then on 8/1/26, I received a message from Marina saying that my $12.99 service plan payment had failed. I was confused because I had never knowingly signed up for a service plan. When I questioned it, I was told, essentially, "You signed for it, so you did." The way this was communicated came across as very condescending and rude. If I had been properly informed about the service plan and what I was agreeing to, I may have considered keeping it, but after that interaction, I told them I didn't want it. Now I'm being told that just coming back to locate the leak will cost $725. And if they determine that it's a new leak, I'm being told the repair could cost more than $2,000. This is what I find extremely frustrating: this is supposed to be a new system. It has already had a leak in the past, has been maintained, and is now leaking again and causing water damage inside my home. I will give Anthony, the service manager, credit for offering to cut the leak-search charge in half. I appreciate that gesture, but I'm still left wondering why I'm facing hundreds or potentially thousands of dollars in costs on a relatively new system that has already had problems. My biggest issue isn't simply the money. It's the way this situation has been handled and the feeling that the responsibility is being pushed onto the homeowner rather than Honey's standing behind the system they sold and installed. If you're considering purchasing a new HVAC system, I strongly recommend asking very detailed questions about the warranty, service plan, leak repairs, and exactly what costs you could be responsible for if something goes wrong after the first year. At this point, I expected much better from a company that sold me a new HVAC system.

    Victory Heating & Air Services - hvac - Updated September 2026

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