After a terrible experience with Cadillac of Portland, I was looking for a service department I…read morecould actually trust with my Cadillac Escalade. After doing some research, I decided to give Lum's GMC a try for my engine recall, and I am so glad I did. From the very beginning, my service advisor, Shaun, was absolutely outstanding. His communication was excellent, he kept me informed throughout the entire process, and I genuinely felt like my vehicle was in good hands. Customer service like his is hard to find, and he made a stressful situation much easier. I do want to mention that after the new engine was installed, my Escalade ended up stranded on the side of the road because a technician had accidentally forgotten to reconnect a clamp on a reservoir. While that was certainly frustrating, what truly impressed me was how Lum's handled the situation. I called and left a message, and their team immediately stepped up. They arranged to have my vehicle towed back to the shop on a Saturday, quickly diagnosed and corrected the issue, and then went above and beyond by personally delivering my vehicle back to me because of the inconvenience. Mistakes can happen anywhere, but a company's true character is shown by how they respond when something goes wrong. Lum's GMC handled it with professionalism, accountability, and genuine care. Because of Shaun and the way the entire team took ownership of the situation, I have complete confidence in bringing my Cadillac back for future service. I highly recommend Lum's GMC to anyone looking for a dealership that values its customers and stands behind its work. Thank you, Shaun, and the entire Lum's GMC team!

Christina is the best. she's the only one my family will buy from. I have bought my last four…read morecars from her and my sons. NI matter the obstacle she has found us exa what we were needing.

A huge disappointment!! You will see this following remark which I wrote initially when we bought…read morethe car "Excellent experience! No hassles or haggling with Nelson. We purchased almost exclusively via virtual throughout. The paperwork took 11 minutes. The easiest and best experience I have had buying a vehicle." When we are buying the car they said "we have one more thing for you to do"; and they had me write this review while they watched. Unfortunately that was not the end. My wife and I went to McMinnville auto sales to buy a car, and he sold us a lemon. Nelson, the salesperson, is going to come on google and respond with: (We sincerely apologize for any inconvenience you may have experienced due to the this circumstance. At McMinnville Auto Sales customer satisfaction is something we take very seriously, and that is why we offer numerous options to make sure our customers leave satisfied and confident. Each customer has the opportunity to test drive our vehicles, get a independent 3rd party inspection which we pay for if the car is purchased, and also the opportunity to purchase a extended warranty if the car has no current warranty attached. We offered the opportunity for the inspection and it was declined by you, We believe McMinnville Auto Sales did help you sir, but if you would like to discuss further please reach out to us locally.) Does that make it OK for you to sell worthless cars? I don't think so , I think you should be responsible for the vehicles that you sell and you are not! You sell cars that are bad; as you can see from multiple one-star reviews. Mcminnville Auto Sales knew it had a bad transmission and sold it anyway. Save yourself the headache that we have right now. we have a car at the shop and we have to spend $11,000 to replace the transmission. The mechanics at three different places said that it coded with a bad transmission at firestone and at the dealership and at an independent mechanic. All of them independently said that this is a code that would have been showing months not days ago while at McMinnville auto sales. They sell lemons. The do not stand by their word. If you don't have someone go over the car, do not sell it.

Extremely disappointed in this dealership. They were dishonest about the a number of issues with…read morethe car i came to see, which I had specifically asked about before coming in to see the car. These issues were diagnosed instantly when I stopped at a nearby shop on a test drive. When I showed the service rep the report from the mechanic, I was told they could not lower the price because they had already replaced the transmission in the car and would do no other work on it. When I asked to see the paperwork for the transmission service, they said they "could not find it" but they would get it and mail it to me because the shop that did the repairs was closed. While still at the dealership, I called the shop where the repairs had apparently been done and someone answered--so I handed the phone to the service agent. I waited while he walked next door to retrieve the paperwork, and when he returned he had a printout that said the shop looked at the transmission, stated the issues with it, and recommended it be replaced, but had no record of actually doing the work. The receipt was for a total of $125 for services provided. I would absolutely steer clear of this dealership. I lost a little faith in humanity yesterday in dealing with them.

I can't say enough great things about this dealership and my experience. I came in a few weeks ago,…read moreand was very happy with their no pressure sales! I decided on a PERFECT vehicle for me. A Nissan Xterra. I looked around and was very happy to see they had one. I visited the dealership with my own finance company. Test drove the vehicle that was in amazing condition, and ran beautifully. I couldn't walk away from it. I knew there wouldn't be a better one out there. The sales person I worked with was Tim. He was very caring, you could tell he loved his job and was genuine. I also would with Rich. He was really great. He worked really hard to get me a way better interest rate than what I was town from my own finance company. Making my payments nearly half! I couldn't recommend a better place to buy a car! I HIGHLY recommend visiting this dealership and I will send all friends here! Thank you guys so much!!!

I had a great experience at Colvin. Rod was so helpful, friendly, and zero pressure. All department…read morerepresentatives we worked with during the process of purchasing my Lincoln Nautilis were great. From Test drive to financing and trade in. I will be coming back for service and only wish they carried new Lincoln's for my next purchase.

Being nice to customers would help. After purchasing two new vehicles on one day, and purchasing…read morethe best extended warranties we took our Mazda in as the headlight went out. They wouldn't look up our warranty or look at the car. Stated it wasn't covered. We contacted the warranty company and were told it IS COVERED under the policy we purchased. This is not the first time we've been dismissed. Sad to say we won't be dealing with them anymore.

We worked with Owen-- he was great! He was super honest and transparent, not forcing a car on us or…read moretrying to be shady. He gave us the information we needed, shared what he knew about the car, and then gave us space and time to talk in private and make our decision. He was great about going over all of the paperwork thoroughly and was genuinely pleasant to talk to! We left with a used (but new to us) car for my teenage daughter and she is thrilled!

This dealership had better overall customer service under previous ownership, sadly its lacking in…read morethe service department as well as pushy sales emails and calls, I have had business here for over 20 years now I will look into others for better service.

My recent experience with this dealership was extremely disappointing. I inquired about a vehicle…read morethat was advertised online at a specific price, only to be told after the fact that they added a mandatory 'Clear Care' package that increased the price significantly. When I initially questioned the fees, I was told it could be removed -- and then later told it could not. The numbers changed multiple times, communication was inconsistent, and ultimately they stopped responding altogether. I value transparency when buying a vehicle, and unfortunately that was not my experience here."

My son and I went to Mac Volkswagen and had a great buying experience. Our sales professional was…read moreThomas Spencer. Thomas treated us very well and went over all of the features of the vehicle that my son was interested in. Thomas and his team stayed late to make this purchase happen. Thank you Mac VW. I highly recommend Mac VW.

Straight forward, no games, fixed pricing, gave good value to my trade in and got me out of there…read morein a reasonable amount of time. Would buy from them again. Love when simple things remain simple.

Brooklyn was my sales agent. She was very pushy. I asked for the spec sheet on 3 vehicles & she…read moreonly gave me the pricing (no spec) for 1 vehicle. She made me narrow it down to just 1 vehicle & wouldn't give me info on any others. She said she's putting an appointment in her calendar for me to come back on a specific date. Tried several times to get me to leave a check & sign paperwork even though I told her I couldn't do anything for 2 weeks. She wanted to make sure I wasn't going to go buy one if the other 2 vehicles I told her I was checking out. She said she's been doing this 6 months. Hoping with time, she will be more helpful & less pushy. I bought elsewhere because of the experience I had.

Bought a car from Natalie. Great experience, super friendly and accommodating. Car salespeople have…read morea reputation, but I never felt pressured.