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    Armstrong Gutter Experts

    5.0 (1 review)
    Open 8:00 am - 8:30 pm

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    Services - Armstrong Gutter Experts

    Gutter cleaning

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    1 year ago

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    Northern Virginia Gutter Cleaning - Northern Virginia Gutter Cleaning

    Northern Virginia Gutter Cleaning

    (106 reviews)

    Do not bother to contact them because you will not receive any service…read more I chose them because they had accessible website that did not abuse me like other websites. We are ASD family. I had my ASD spouse who can communicate via telephone (I cannot) call them and also fill in their website request form. That was in beginning of July. It is now August 15th. We still did not even get an appointment date. I have mobility impairment and my spouse has mobility limitation and because of that we cannot clean gutters ourselves. Meanwhile because of clogged gutters water has been pouring to the foundation and basement has been flooded all these days. I live in the basement because it is dark, quiet, and cold and I have sensory sensitivity to light, noise, and heat. Because of floods black mold has been growing in the basement and I have been exposed to it. Today I woke up from suffocating to death and found out that all my airways are blocked and I am bleeding from my mouth and my nose. I have asthma and exposure to black mold really did do its thing. Read how this company has treated disabled people and make an informed choice. If you care about your health and safety of your home, stay away from this business because they do not care.

    They confirmed the day of service twice the week before (despite not even giving a time window)…read more Then they didn't show up that day, didn't contact us about any delay/cancellation, and didn't respond to my follow-up email. At their request, we had already rescheduled another contractor as they can't have others on the property during service. Very disappointing since their reviews otherwise seem fine, although now I see several complaints that they're prone to missing the day they confirm.

    Gutter Ethics - Gutter Cleaning in Springfield, VA

    Gutter Ethics

    (68 reviews)

    I haven't received my cleaning yet, but I have been a pain in the butt to them and they really…read moreworked with me to try to accommodate me and all of my needs and I have to say they have fantastic customer service between the office and the management owner I have to commend them on their ability to keep trying to make people happy without being pushy. I just have to assume that based on these interactions and how friendly even when they're met with, maybe not the most friendly of people from the customer standpoint that they'll take care of you. They also seem very knowledgeable and very invested in making sure their community knows that even if they're not their person's number one choice, they still want to be helpful and information that they can provide. I'll recommend them to everyone. They ask me.

    UPDATE: Following my review, Justin reached out to me directly to discuss my concerns. We had a…read moreproductive conversation, and he took the time to listen to the issues I experienced throughout the project. We were able to reach a resolution that I am satisfied with. I appreciate Justin taking my concerns seriously and making a meaningful effort to resolve the situation. I think it is equally important to acknowledge when a company responds to customer concerns and works to make things right. I'm also happy to hear about improvements they are making to improve both communications and the quoting process. I had a very frustrating experience with Gutter Ethics that lasted nearly five months, from April through September. The company evaluated my roof and gutters in April, but I had to repeatedly follow up before receiving a quote on May 1. The work was originally scheduled for June, but repeated cancellations and delays pushed the start date to August. I was also concerned about the lack of clarity in the quotes. Instead of providing one comprehensive proposal, Gutter Ethics sent several separate agreements for the roof, gutters, and additional work. The quotes primarily listed materials rather than clearly explaining the scope of work, what was included, or the total cost. This made it difficult to understand what I was agreeing to pay. Communication was consistently difficult, and I often had to contact the company for updates or clarification about the materials, scope, pricing, and schedule. When the crew finally arrived in August, I believed the agreed-upon work would be completed, but additional work and charges remained. It ultimately took four visits to finish the project, and I received another invoice in September that did not match my understanding of the final cost. If the full scope of work, materials, and total price had been clearly explained from the beginning, I could have made a properly informed decision before moving forward. John was the one positive part of my experience. He explained what needed to be done and eventually made an effort to get the project completed. Unfortunately, because of the unclear quoting, repeated delays, poor communication, incomplete work, and unexpected charges, I would not use Gutter Ethics again.

    Armstrong Gutter Experts - gutterservices - Updated September 2026

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