One of the best Home Depots I've been to Better than the ones in the US too…read moreHere the selection is much much more than the other Home Depots Had gone to pick up air vents for our home from here as they were not available in their other outlet Here I could find mega packs which I could not see in the other outlets There were excellent stuff on sale and really visible The employees could be seen in the aisles too unlike the other outlets The visibility of employees help as I could easily find what I was looking for I actually loved my experience here as I was not aimlessly looking around I was actually not clueless had the employees here helpful and could easily pick up what I was looking for I could actually see the difference in service and managed to pick up so much more Will now on visit this particular Home Depot outlet only

Just bought plant 7 days ago and it's started limping and looks like dying…read more The store did not replace and did not give any advice. They just said that they will get rid of it in their garbage, so I didn't have to bring it home. It is an expensive plant and they are not very helpful at all. Just so you know, they don't have guarantee at all on their annuals.

Really love the service and hometown feel from this family. They are always willing to help carry…read moresupplies to your car. Very informative with all their products. Always like to support local business and this little shop is my go-to every year.

Another great experience at Van Dongen's...I was looking for a Colorado Blue Spruce (5-6 ft), but…read morewas also suggested a Baby Blue Spruce by Micheal, after some thought & information/pics provided by Michael & Mark, I decided to go with the Baby Blue Spruce...this was all done through email exchange including some very reasonable pricing. When I went to pick up the tree the folks at the cash-out were friendly, looked up my account & saw the special note on pricing left by Michael & put through the transaction. This company is a pacesetter in Customer Service....not to mention their plant material is always top notch...offering lots of information on planting if you plan on doing it yourself. WELL DONE! I will be back!

Great experience. Excellent/huge trees - Nothing like you see at the box stores. I was looking…read morefor a signature piece for the front garden. Looks great!

customer service isn't even close enough for me to rate the entire store above 2 stars…read more the only people who greeted myself and spouse was the Service Staff outside for fresh cut trees. I had walked by a cashier, about 2 other staff members and neither greeted at the very least. I ended up purchasing a fresh cut tree. but I wouldn't go back there for any other items. like gardening items, flowers, plants, roses... it's just not worth it. had the staff been trained to service their customers nicely I would return. I notice some of their regular customers are quite miserable as well.. perhaps that's the environment this place calls for- misery. I'll be sharing this all over social media!

The one year warranty is a scam and the owner is absolutely the most disgusting, rude, and…read moreunethical business owner I have ever came across. We purchased 22 shrubs from this store and a few of them seems to have dry leaves. When we mentioned this, we were told that there was a one year warranty on these plants and if they get worse, we can bring them back. We have a south facing huge backyard with plenty of sun and we brought all the plants in the backyard and placed them exactly where we wanted to plant them. We watered all the plants everyday. Unfortunately, a few of the plants that didn't look good when we purchased them became progressively worse, so we decided to go back and return them. The lady at the customer service desk looked at us with an attitude and called the owner right away to speak to us. Vince Crupi came and instantly began hurling accusations at us. He began by saying that we must have left the plants in the garage, then he said that we didn't water them enough, then he said that we have been abusing the plants in some way!!!! None of his accusations were true as we had the other 18 shrubs that are doing quite well. I tried explaining this to him and told him that I didn't appreciate his accusations since we did not bring rest of the plants to return and that his accusations didn't even make sense. When I asked him to take his plants back, he said that we could certainly leave these plants but we were not going to getting our money back. I reminded him of the one year warranty and he ordered the lady at the customer service desk to stamp our receipt "Final Sale" to void our warranty! My husband and I were shocked at their outrageous and unethical behavior. I was very upset at their actions and said that they couldn't do that. Vince smirked and said "Yes, I can do anything I want and I just did. I have been running this business for 40 years so I absolutely can do whatever I want and you no longer have any warranty as we just stamped final sale on your receipt". I told him that customers have rights and what he did was unethical. Vince Crupi then told us to get out of his store and asked the lady to call police. The customer service lady was absolutely the rudest person and came right up to my face to within one foot distance to kick us out of the store. We are a very busy family, but we intend to take legal action against this business owner as what he did goes against business ethics. As customers, we must speak up so this type of business owners don't abuse their power and behave unethical. Vince behaved like we live in a 3rd world country where powerful people can do whatever they want and the public has no rights. I felt humiliated and my rights were violated for the very first time and they shouldn't think that it's okay to do what they did to us.

Great service, fair pricing and a good selection of plant material…read more You'll love them!

Great place, wonderful plants, lovely folks to work with.. they are very helpful and I find the…read moremost interesting plants for my garden. They can order plants that you are looking for as well!!

I enjoyed our visit to this garden centre so much that I blogged about it. We've purchased a bench,…read morea gong, and a garden sculpture from this business and are tempted to buy a lot more. A range of unusual plants I've never seen sold anywhere else, healthy-looking and beautifully displayed. A fantastic lush place to wander, and a friendly owner who came out to chat with us.

They are the best. We have used them for years. Large or small jobs. Their team and service is…read moreprofessional and so friendly.

ZERO stars!!! I strongly do not recommend buying anything from this store, especially online. They…read moredo not honour their return policy and appear to pressure customers into keeping purchases instead of resolving issues fairly. The customer service experience was extremely disappointing and frustrating. After this experience, I will not be purchasing from this store again.

I purchased 2 furniture pieces from the company Jan 4th and then had zero contact from them after…read morereceiving the invoice plus additional shipping invoice and paying both in full immediately. I reached out multiple times asking for an update after about a month without response. When I called the store on 2 occasions I was given conflicting information on delivery of the dining table. In my first call around Feb 4th I was told it had shipped. When I called a week later to ask for an update so that I could know when to expect it, I was told it would arrive a few days after shipping. When I prompted that a few days had already passed, I was then told that it would take a few weeks. In this same call when I asked for a refund for the out of stock and discontinued coffee table, I was told to pick a different item. When I asked again for a refund as I didn't want another item, I was hung up on. When I then emailed stating my intention to contact BBB, they sent an email confirming I would get my refund, then ceased communication again (and did not issue the refund). When I escalated the issue to PayPal, the seller then said we had been in communication about me choosing an alternate item for the coffee table, which was a blatant lie. I had asked for a refund multiple times at this point. Regarding the dining table, when PayPal became involved the seller now said it was "on order" and would arrive to their store mid March and would then ship to me. However PayPal investigated and determined the company provided a fraudulent tracking number and therefore refunded my full order. I think it's important to note that while the company I purchased from positioned themselves as "Sterling House", in course of PayPal's investigation the seller provided their email to PayPal as a Furniture Depot email contact. I specifically had not purchased from Furniture Depot due to the concerning online reviews, however it appears that they are the same company, and engage in fraudulent and deceptive business practices.