Beware of Misleading Practices and Poor Service I signed up for Aroma360's subscription expecting a 50 mL bottle of their product, as advertised. What I received instead was a bottle that appeared to be 50 mL in size, but only contained 30 mL of actual liquid. This is misleading to customers and feels like a deliberate tactic to make buyers think they are getting more than they actually are. When you pay for a specific quantity, you should receive exactly that--not a smaller amount in a larger bottle to give the illusion of full volume. When I reached out to their customer service team about the discrepancy, I was met with dismissive and unhelpful responses. I tried both in-person interactions and phone support, and both experiences left me feeling unheard and brushed aside. The representatives seemed more focused on defending their practices than actually addressing my concerns or offering any sort of solution. To make matters worse, I have been trying to cancel my subscription for the past two months with no success. Each time I call, I'm bounced from one department to another, only to be told I must go into the store. Then when I visit in person, they tell me cancellations must be done over the phone. This endless loop feels intentional, designed to keep charging customers who no longer want the service. It's frustrating, time-consuming, and deeply unprofessional. This type of experience leaves me questioning the integrity of the brand as a whole. If a company is willing to mislead on product volume, make it nearly impossible to cancel, and then treat customers with indifference, what else are they willing to cut corners on? Trust is essential in any business, especially one selling luxury products, and unfortunately, Aroma360 has lost mine entirely. I strongly urge anyone considering this company to check out the numerous complaints about them on the Better Business Bureau website--you'll quickly see my experience is far from unique. If you are considering signing up for an Aroma360 subscription, I strongly recommend you reconsider. Between the misleading product sizing, lack of transparency, impossible cancellation process, and truly awful customer service, it's simply not worth the frustration. There are plenty of other companies in the scenting space that are honest, transparent, and treat their customers with respect. Aroma360, sadly, is not one of them. read more

**A Disastrous Experience with Aroma360 Luxury Scent Diffuser - Buyer Beware! ** I regret to say that my experience with the Aroma360 luxury scent diffuser has been nothing short of a nightmare. After spending a whopping $300 on what I believed to be a premium product, I found myself deeply disappointed and out of pocket. First, the charging base of my diffuser stopped working just three months after purchase. For a product priced at $300, this is utterly unacceptable. To make matters worse, trying to reach their customer service has been an exercise in futility. The customer service number doesn't go through, and their support chat on the website and Facebook has started ignoring my messages. When I finally managed to get a response, they offered to replace the base in either silver or black. However, my diffuser is green, and aesthetics are important to me, especially after investing so much in this product. They refused to provide a matching replacement or a refund, which left me feeling frustrated and unheard. On top of this, I discovered that I was being charged for two subscriptions, which has cost me almost $1,000 overall. Despite reaching out multiple times to resolve this issue, I have received no satisfactory solution. It feels incredibly scammy and unprofessional. The entire ordeal has been an exhausting and fruitless effort. The diffuser remains broken, and I am left with no viable support or compensation. This company markets itself as a luxury brand, but their customer service is the worst I have ever encountered. Do NOT buy from Aroma360. Their products are cheaply made, and if anything goes wrong, getting help is nearly impossible. There are many other diffuser companies out there with better products and far superior customer support. Save yourself the headache and avoid Aroma360 at all costs. 0 out of 10 for customer service and support. They claim to be a luxury product, but they have wasted so much of my time trying to resolve this. No stars, and I deeply regret my purchase! read more

I purchased a diffuser from aroma 360 three years ago, and I was initially impressed with its performance and design. However, I recently encountered a problem: the diffuser has stopped working completely. After coming to the store and speaking to customer service for assistance, I was disappointed to find that they refused to offer any solutions, whether it be a repair, replacement, or credit. The only suggestion they provided was for me to become a member for three years, which would cost $200 per month for fragrance--totaling an astonishing $7,200 over the three-year contract. In return, I would receive a free diffuser, but this seems like a poor deal considering I already invested in their product. I believe that a product should last longer than just three years, especially when it comes to essential items like diffusers. The lack of support from the company has left me frustrated and dissatisfied. I expected more from a brand that I trusted and invested in. While the diffuser worked well during its lifespan, the unwillingness of aroma 360 to address this issue has tarnished my experience. I hope they reconsider their customer service policies, as loyal customers deserve better support when faced with product issues. For now, I cannot recommend this company based on my experience. read more

I initially tried to order a sample pack from Aroma 360's website, but despite speaking with their team twice, I never received anything. Frustrated, I went back to their site and applied for a subscription, thinking it would finally get me the product I was looking for. However, a pop-up window appeared, stating that they would call me to finalize my subscription. During the call, they sent me an email for subscription confirmation, and that's when I realized it looked more like an application for a credit line--or at the very least, something misleading. Later, I decided to simply purchase the product directly using their one-time purchase button. But now, I've been charged $109 for a subscription I never intended to sign up for--and despite calling customer service to cancel it, I've had zero success. To make things worse, instead of resolving my issue, the only follow-up I received was a request to evaluate their customer service--while my subscription remains active and my money taken for nothing. Extremely disappointing and feels like a scam. read more

After you order they call you and try to upsell you on everythinggggg. They have called me so many times that it's borderline harassment. Tell them to take you off the call list if they have your phone number. They try to get you wrapped into spending way more than you want to. I'm assuming workers make commission, which is why they constantly call. Do not order online or purchase from the store! read more

warning warning warning Aroma 360 very very expensive smell when did you buy Aroma 360? Check first in Amazon. Same smell. cheaper and nine times I ask you why. in Amazon same smell $74 500 milliliter. Aroma 360 $54.50 milliliters plus $14 shipping altogether $68 in Amazon olmost same price you buying 500 milliliters thank you for reading read more

No go...once I made the purchase online I was no longer able to contact anyone in person for help and/or cancellation! Super Sketchy!!!! Plus internet search revealed serious problems with this company... read more