I brought my elderly parent in for her appointment yesterday. The doctor and his support staff are…read moreso nice, caring and thorough however, the two women at the checkout desk were so rude and unfriendly. The first one we went to just pointed to the next window- no smile, just a finger pointing. The second one had no greeting, no smile, just a big sigh and said to the rude woman at the other desk "what are we supposed to do with these?" Then she said that she wasn't going to do anything unless "she" was there - no idea who "she" is but I'm guessing it's a supervisor. So, another big sigh and said to me,"well, I'm not doing this so we'll have to call you later". I asked why I couldn't make the next appointment for my parent and she said, "she's not here and I'm not doing anything unless she says ok". Again, no idea who "she"'is. I asked for them to call me to schedule the appointment and she slapped a piece of paper down and said, "what number" so I gave it to her. 24 hours later still no call so I called the office and the very nice man who I spoke with said that they booked the appt already. I explained that they were supposed to call me and we never got a call, and that time was extremely inconvenient and we cannot make that time. He apologized but said that's all there is and there is no waiting or cancellation list but I could call back every day. So, while the medical staff is fantastic, the office staff needs some training on being friendly, as well as flexibility in scheduling. Rating is really 5 stars for doctor and nursing staff and 1 star for office staff.

I took my elderly mother to her eye appointment today; while I was waiting for her, someone brought…read morea dog into the office. It had no markings saying it was any kind of service dog, so I assume it was someone's pet. The dog ran around loose for a while, and then it CRAPPED all over the floor! It stunk to high heaven, and I thought I was going to barf. The room was full of elderly people at the time. I would like to know why this was allowed to happen, and would like to know why I shouldn't report it to the board of health.

I have been going to Dr. Fred Arrigg Jr. for 15 years after suffering from bilateral meniere's…read moredisease for that period of time. I have been to countless doctors in boston and elsewhere and can not recommend Dr. Arrigg enough. They have state of the art balance and hearing service and are accesible unlike some of the doctors in Boston that take 6 months for an appointment. If your unfortunate to have to go through an inner ear problem than go see Dr Arrigg, he had helped me live a relatively normal life.

I go back on everything I previously wrote. Why you ask? The doctor we'd been seeing moved on. I…read moreget a call Monday regarding Saturday's appointment. Are you telling me that the doctor just "walked" with no notice? I wish I knew where the doctor moved on to 'cause my family needs a new eye doctor now. I get a call less than a week before the three Saturday appointments (back to back) I'd set up over a month ago for myself, my husband and my son. Do you know how hard it is to book three appointments in the same block on a Saturday when your daughter does dance, your son does karate, your husband works nights and needs to sleep late in the mornings and you are running around like a nut case taking care of all of this. I booked things around these appointments because seeing the eye doctor is more important than a mani/pedi appointment or any other similar "pretty" appointments. This was the second time in less than a year that I've been "rescheduled." When I indicated this to the office she tried to "rebook" me. However, she didn't even realize she was rebooking a family of of three appointments. What was she going to do, call me three times to rebook us? So a July appointment for my family was about to turn into a September appointment to make it work for my calendar (something I'd already worked out if they'd only kept the appointments as is.) I informed the woman not to bother and that I'd be taking my family to another doctor's office -- one that actually keeps appointments. This prompted the office manager to call me back to try and resolve the situation. I'm at work while all of this is going on. I inform the office manager that I couldn't entertain the conversation since I was at work. She says she understands and lets me go. So with all of this the doctor calls. Again, he tries to keep my family there. He "agrees" to come in for the appointments as booked. At this point I start feeling like he's doing ME a favor. REALLY??? I attempt to let the doctor go as politely as possible but he wouldn't let me get a word in edge wise. I'm a receptionist. The office phone rang. I had no choice but I hung up on him. What does he do, he calls BACK and says that HE couldn't get his side in. HELLO???? This is a doctor's office -- not a hair dresser. Keeping appointments is more important than not in this business. You want to reschedule my hair appointment -- fine -- annoying but easily done more often than not. You want to rebook an overdue eye exam because you did't keep your last appointment -- not professional. Think twice -- that's all I can say.

Eye doctor was unnecessarily rude to me, and unprofessional. Paid my copayments, then went to pick…read moreup my glasses and was hit with $350 bill. No one asked if I had eye insurance(which was blamed on me), so in order for me to get refunded I had to file a claim backwards with both of my insurances. Several months after that I was billed a $25 copayment. Fine paid it, they cashed the check, still are sending me that bill several months after that(even though they cashed my check!) and now 1 year later I get a bill for $300. Can anyone explain how this stuff happens. This office is terrible.

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I got a revision surgery on only my right eyelid back in October 2025. Dr. Townsend did my right…read moreeyelid because he said the reason why my left eyelid is still looking droopy is because the eyelid creases are uneven. So to even it out he made the eyelid crease on my right eyelid to match my left eyelid. Enough time has passed to heal and see the results and I'm STILL noticing my left eyelid still droopy. I notice it in the mirror, when I'm taking a picture, I feel it still droopy and it still bothers me. I notice that on my right eyelid there is some extra skin on my inner eyelid crease that doesn't match the inner left eyelid crease. It just looks weird and I'm still self conscious about my eyelids. I look closely at the pictures I take of my eyelids and notice my left one is still droopy. I was told he fixed the levator muscle but I don't think the ptosis is fixed. I moved to California and I've seen several Ophthalmologist's here but they're not being useful.

This will be quick and to the point. They make an…read moreappointment for you 3 months in advance and you drive 25 miles and walk in and they tell you that they rescheduled you and claim the called your cell a week ago which obviously they did not. Then they come out with we will get you an appt in our office down the street in 30 minutes. Then you drive down there and 2 mins before getting there you get a call saying can we move you out 2 hours? I said no thank you. I would never go back there and the strange thing is Mass General recommended them. I'll call Mass General to tell them how bad they are but then look at their reviews here on Yelp.

I have tried 4 times to contact tallman eye associates to have my records transferred to another…read morepractice...2 emails, an office form filled out and finally got an extension number for medical record, left message. No response, disgusting practice.

All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

I went to Advanced Family Eyecare for an eye exam and new glasses. The optometrist was thorough and…read moredid a great job. His staff is really competent, friendly and helpful with selecting the right frames for my face. I recommend it highly.

From the owner: Advanced Family Eyecare provides eye exams, contact lenses, and name-brand frames to the Methuen,…read moreMA area.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

Terrible. I've been waiting for an appointment for the last month. They have cancelled last minute…read more(day of!) 3 times already. Always a different excuse. Avoid if you want to be taken seriously

the lady at the desk was super rude and judgey. The white lady doctor didn't take me seriously and…read morekept talking to me like a child. From one future doctor to the actual doctors, you guys set a perfect example on how not to treat patients