I had a disappointing experience during a routine contact lens exam at Windham Family Eye Care…read more When I arrived, the front desk staff member told me she was locked out of the office computer system and could not log in to access insurance information. She even showed me the screen and explained that she couldn't access the insurance portals. I also observed multiple usernames and passwords written on sticky notes attached to the monitor. Because of this, the office could not verify my insurance benefits through Davis Vision. Despite not knowing my copay or contact lens allowance, I was told I needed to pay something and ended up purchasing a box of contacts for $85 out of pocket. A few weeks later I received a voicemail saying my contacts were ready and that I also owed $125 for the contact lens exam, which had not been disclosed during the visit. When I called to ask about it, I was told my contact lens allowance had already been used simply because the office billed the exam. This was frustrating because I had already paid for contacts out of pocket specifically because the office could not verify my insurance. After raising concerns, the exam fee was eventually waived, but only after a lengthy discussion. Overall the experience involved significant disorganization, lack of insurance verification, and unclear communication about fees and insurance benefits.

I had a contact emergency day before a trip. called all over and this office was the only one…read morewilling to help. not only help, but charged me nothing and wished me well. I wasn't a client then, but that treatment made me become one. had my first appointment today and I'm a patient for sure. the staff is lovely! super friendly, personable and engaging. the exam was thorough and comfortable. I felt like I had been a patient for years. if you are looking for that small town feel, where you feel like a neighbor, go here! I'm tired of feeling like a "number" everywhere you go these days. This was a refreshing and welcomed change.

If i can give minus or even zero i would. I bought a Burberry frame with the lense and hoping its a…read morebetter quality -unlike my cheap online typical purchases- after 4 weeks, my lense that was supposed to be anti-scratch on top other options, it scratch only on the right side right where my sight located the most. So i go back there and they said oh its because u dropped it and scratch the ground. So i went home because it avoid the warranty. Now is on a year after and i dont even use it because the scratch keep bugging me and i just saw underneath of my lense its peeling off. Idk what is that but it's obviously a cheaply made coating and sell it for overprice market. I need people to know that to bring your business elsewhere. Their 'opticians' has no optician skill, they were taught how to 'be optician' without knowing what exactly they have to do. I went to a different optical store and told them my experience, he said that he used to be hired there and teach those salespeople to be 'optician' wanna be. And he is the one that made me realize why the scratch is only on 1 side. Lense crafter, you should be ashamed of your self. Selling overpriced item with no quality. Now i doubt my frame is really burberry or just a knock-off and sell it for $600 for profit. I paid almost $700 for those pairs. My online glasses are better quality than theirs. Bellow my red glasses has been 4 years w me from online store. Check out the difference.

Ashly sucks. Fire her. Says on the website they're open at 9am, had an appointment for 9am, and…read morethey expect me to camp outside the building until they open the front doors? If I was one minute late they would've said the appointment was cancelled. Teach your people how to treat strangers, Ashly's not professional at all.

I highly recommend Tallman for your vision needs. See my one star review for Parrelli Optical…read more Unlike Parrelli, Tallman's focus is on the patient. Easy to get to. Tons of parking. Huge, clean waiting room. Large plasma TV. Large friendly staff. Prompt service. The Dr I saw did a thorough exam while being friendly & down to earth at the same time. Best of all, far prices and no hidden fee's I had made my appointment for N. Andover location, but I was able to change it to a Saturday appointment in the Salem NH location. Got a good vibe here.

They took great care of my mom. Very pleased with the eye doctor and his staff. She was happy with…read morethem.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

took 2 hours, it was virtual the connection was bad and the Dr. was very confusing. Was not aware…read moreI made a "virtual" appointment. The techs were very nice, not their fault but the virtual setup they have is not efficient it took way longer.

Showed up today for an appointment for an eye exam at 11:00am. I was turned away due to apparently…read morebooking a virtual eye exam. I was caught off guard and confused by being told that I booked a virtual eye exam. The woman who was checking me in then rudely comments "it says virtual right when you book online". Again, I'm confused because I have never heard of a virtual eye exam and I've been wearing glasses since childhood. I then tried to show her the email I received to confirm my appointment, which indicates nowhere that I scheduled a virtual appointment, to point out that the location of the appointment is at MyEyeDr at 8 Stiles Rd, Salem NH. Her response is "yeah that's the location". She also noted that "this just went into effect yesterday". And also that she tried calling me to make me aware that this was telehealth, I checked my voicemails and the only message I have from MyEyeDr is a voicemail from September 13 confirming an appointment for September 20 (which I had to reschedule to today, September 27). My overall experience was very poor, the woman checking me in made me feel like I was doing something wrong by showing up in person for an eye exam. Very rude, won't be returning. *to note- before posting this review I went to book another appointment to see there is any mention of a virtual appointment, and there is not.

Great service and glasses were done earlier than expected. The team at Visionworks has been there…read morefor a very long time, they always great you with a welcoming smile.

VisionWorks in Exeter,NH…read more TERRIBLE customer service! I had to call store to find out that my glasses were ready! I had such a hard time to SEE through the lens that I went back to store and asked if my glasses were of the prescription I ordered. OF course I was told that they were!! I was told to "keep wearing them and get used to them because they were a new/different prescription". NEVER got any better!! I have upcoming appointment to visit my optometrist. I will purchase new glasses at a reputable place recommended by my doctor. NEVER use VISION WORKS!! ".

We arrived 15 minutes early for our 4 PM appointment on Dec 8th 2023 for my father. Since he is a…read morenew patient, often paperwork needs to be filled out on the first visit. I verified with UHC that LensCrafter's was in UnitedHealthcare's vision coverage on Nov 28. I also verified that the doctor we were seeing Dr. Abram was listed. The check-in female looked up the appointment and announced couldn't find my father's insurance on the portal. The check-in person said, "Perhaps the doctor is not with UHC". I said that was not true. Dr. Abram is listed with UHC. Then she said we could pay out-of-pocket. She asked if we wanted to reschedule. I said we did not. I got the impression she did not want to deal with a 92-year-old who uses a walker. He loves to read detective novels but needs new glasses. My husband and I both go to Dr. Abram's office (we have EyeMed insurance) and usually the check-in woman is snippy but mostly professional. I don't think she likes her job or old people. We can find another place that takes UHC and EyeMed.

Sold me crooked glasses! The box they came in was undamaged, but the glasses were crooked!read more

I just wanted to take a minute to say how awesome Samantha was to work with when I stopped into JC…read morePenny Optical, she provided the best customer service, friendly, knowledgeable. She made the entire process so easy and she is truly great at what she does. I would not go anywhere else but JC Penny optical in Salem. Cheers and thank you once again for great customer care. Best regards, Scott Bassett

From the owner: At JCPenney Optical, we want you to look and feel your best. That's why we offer comprehensive eye…read moreexams, contact lens fittings, and a variety of lens options and fashionable frames that reflect you!

They will not let me purchase a replacement lens because my prescription expired, it is greater…read morethan 1 year old. I just want to pay to repair my existing glasses and they won't do it. The representative did day that for my next prescription the optometrist may give me a two year prescription, if I ask. Which is why I gave an extra star. Also my initial purchase of Oakley frames was a great deal, super low price. The Oakleys frames are durable but my vision is impaired because the lenses are scratched. The sales reps were excellent. They should have informed me of the repair policy.

Associate was very rude for no reason repeating things to me 5 times as if I was stupid and…read morecouldn't understand his simple meaning of no and scoffed at my glasses especially since I didn't buy them from target optical. One time saying no would have sufficed, not 5 times of the same line and shitting on brick and mortar stores. Just say no politely and be done with it no need to be a jerk. Oh, all I needed was a frame adjustment. I recommend going to BJ's across the street. They were EXTREMELY nice and also mentioned that they just have to be careful and are not responsible for frames bought outside of BJs. They didn't give me any attitude. I okayed and they did it in 5 min. SUPER NICE!