I want to start off by saying I would rather not post anything negatively if I could, but this recent experience was so unprofessional. I would give zero stars if possible which I rarely give negative ratings. My experience with their front desk was terrible and toxic. I called to inquire about what specific treatments were done on a property I just bought from a friend. I had just hung up from a phone conversation with my friend who told me that he did not know what treatment was done on the house but that Arrow would know. When I called, the lady who answered was focused more on the issue of renewal vs creating a new contract than on answering my question about previous specific treatments. When I asked her again about previous treatments, she told me it was "general pest control" that was last done, but could not explain to me what that entailed or what had really been done. She told me she would transfer me to someone else. The new supervisor lady I got on the line began to talk over me every time I began to gently ask the question about what specific previous treatments were done on the house. She kept talking about the importance of setting up a new account and that I was not allowed to renew services that my friend had for the last few years. I did not ask her that question or for that information. She was more focused on money than what I was trying to hire this company to do...which was to deal with a mouse problem. I tried to redirect the conversation and explained to her that I tried to ask the lady earlier about "general pest control" and was wanting to get specifics. Then I was told I would be transferred. The older lady then blatantly mocked me on the phone, spitefully laughed, and told me "You weren't 'TRANSFERRED' to me. I'm sitting right next to her'" (referring to the earlier lady I spoke to). I ignored this behavior and then repeatedly asked about the specific treatments used and she rebuffed each question and refused to answer. Being a pest control company, I wanted to know if services covered mice specifically and what they would do...which I never even got an answer for. It could be as vague as...."we set out mouse traps/ bait"...for example. I did not mind, but I needed to know what services were covered in what I'd eventually be paying good money for. I did not even ask them for a quote because I knew someone needed to look first. This was a general inquiry, which couldn't even be answered by them. She then told me to call my friend to ask about the treatments on the house even though I told her repeatedly that my friend did not know. In their google response to another customer complaint below, they literally stated what treatments were done in the public retort. Yet, they refused to tell me privately over the phone about previous treatments on the property that I own? Companies keep records of what services were done. They even had their computer pulled up to view this information that the first lady had told me about. When it became apparent the supervisor lady was trying her best not to be helpful and mocking me repeatedly on the phone, I hung up. From previous google review of the company, it seems like they used to be a good extermination company but were bought out recently. After experiencing their customer service and how focused they were on the money they'd charge me versus actually trying to help me come up with a treatment plan with exterminating mice...I'd say this is a waste of money. Just like hiring employees for a job, I'd rather hire the person that can tell me what they'd do to perform and meet the goal rather than the person holding out their hand demanding a paycheck before their first day of work! This gives you a glimpse of what you would be dealing with in the future when using them or should any issues arise with their service. Here is a link from the BBB detailing their customer service within the last year or so. Aligns with my experience with them: https://www.bbb.org/us/ok/broken-arrow/profile/pest-control/arrow-exterminators-inc-1025-18183722/complaints read more

Did not call me over the bill (had my phone number). Did not even send and email stating I was past due, just spam promos. Never got a piece of mail at my current address. Sent me to collections over $60 which I would have happily paid for if I knew I owed it. I thought it was taken care of by the rental landlord at the time. Didn't know it was an issue until my parents received a collections note in the mail in my name. My credit is permanently dinged and they were not helpful when called. Customer service was condescending. read more

We hired them to treat for termites. Horrible customer service. You have to stay on top of everything as they don't remember to schedule. Not even sure the treatment they prescribed is working. Lack of good quality front desk people is apparent every time you call. I have had issue after issue with them. I would never use them again. read more

Wayne our lawn tech guru was super nice. I had a lot of questions and he answered them. He didn't waste any time and got straight to work. He quick and effective! I can't wait to stop mowing weeds and start mowing grass. read more

I purchased property that I put my expensive RV on near the lake. Our dog chased a big rat into the bushes and we knew we would need and exterminator. Who wants to take the chances of something chewing on your wires underneath your rig? I first called a named brand company and left a message. Never got a callback!!! So I googled and found "Arrow exterminators." They were very nice on the phone, didn't have me sign some crazy contract and was out fast. Best of all. I have not seen or had any problems with any wires or seen any rats!! Good company and very reasonabl. read more

Every agent they have sent out has been professional, courteous and very knowledgeable. The rates are fair and they stand behind their work.

Professional and knowledgeable as always. Even brought along a supervisor with additional advise. Very pleased with Zach and company.

They are always helpful and take care of my pest problems quickly. Tori and Steve are great to work with.

I have used Arrow for years. both commercially and residential. They are excellent and very professional. They tailor their service to my needs, read more

Arrow is the BEST! Very professional and thoughtful service. They protect me from my biggest fear....SPIDERS. Thank you

We had an inspector come out to our home on Friday morning, and we set up our initial treatment for Saturday (today) between 8 am and 1 pm. I was called at 7:14 am by the technician who said he had a stomach ache and wouldn't make it today. We have already paid for the service, and can't get a hold of anyone in the office because they are closed and the phones roll over to the Broken Arrow location. I would NOT recommend. There is absolutely no resolution available until Monday. read more

The work is good but you have to follow up. The office people are not very good on calling you and letting you know what's going on. For example they had to reschedule our appointment and no one called us. I had to call them. I asked for a receipt and warranty slip that was promised and I still have not received it. The people that do that are never in the office. I guess... I would not use them again because of this experience. read more

Update: At this point Arrow has been in contact and offered additional assistance as we work to resolve our issue In truth I really didn't want have to take to the internet to give a "bad" review however Arrow Exterminators poor customer service and total lack of responsiveness have left me with no choice. We hired Arrow exterminators to do a total treatment of our home. I thought it was odd that they required full payment up front (Other exterminators we hired in the past have wanted a deposit and the rest after treatment) and that should have been a red flag. However we paid then $1800 and they came out to treat our house on July 3rd. They said it would take them from 0900 to 17-1800 to complete the treatment. I got a call at about 1545 stating they were done and it would be OK to reenter the house after 1800. I thought it was odd that they finished up so far ahead of schedule, but when questioned the exterminator stated things went better than expected and they finished early. We returned to the house and early on the 4th it was clear that the treatments were not successful. Due to the holiday I was unable to contact them until the 5th. As a result they came out and sprayed again (early and it was an extra service) then at the two week mark they sprayed again (per the original agreement). After that the problem was persistent. I contacted Jeremy Shipman again and even after I acknowledged that I understood they offered no warranty for their service and said I was willing to pay for additional treatment he didn't seem to be able to get past the fact that this company offers no guarantees on their service. However after a bit he said he would get me a quote on retreatment both full and partial (because after treatment the problem was significantly reduced) to see if we could get this thing knocked out once and for all. That was a month ago. My voice mails have gone unreturned and the company has been supper unresponsive (even though I am offering to pay more). read more

We recently moved to Edmond and discovered unwanted pests in the house we are renting. I googled local exterminators and found Arrow. They were able to send an inspector (Jeremy) that same day, who was able to tell me my options and even equip me with tips on what to do in the meantime. I was absolutely blown away by the service I received from everyone that I talked to, from Jeremy to the woman in the office (Nadine?) The entire team was professional, helpful, comforting, and informative. I would highly recommend Arrow Exterminator to anyone who finds themselves in need of pest control. Hopefully we won't need them any time soon, but in the case that we ever need such services again, Arrow will definitely have our business because of the stellar experience we've already had with them. read more